MDR Westwood Center Pharmacy

The staff at MDR have always been 100% courteous and patient with me. Highly recommend!

Wow, I have to agree with all the 1 star reviews. I just checked this to see if it was just me but I was not surprised. The staff is unfriendly, unprofessional, and seemed like they are disgruntled to be working there. I was put on hold for a very long time on the phone before I called, rushed when I finally got to talk to someone and seemed as if I was wasting their time asking questions. Notice the smirk on the Asian lady and be prepared to be greeted with no smile nor a «How are you?» when she prompts you to write the name/​rx on the paper she shoves in front of you. I think I’ll go to Encino next time.

Great customer service, and quick to process refills!

I will repeat what an earlier reviewer said — I have no idea why other people give this place such poor reviews, especially in terms of customer service. I have been working with Angela for about a week now to get meds sent to the Bay Area and now for pick-​up in person. She has been incredibly responsive, nice, and knowledgeable. I have never known a pharmacy to offer email contact and personal voicemails so you work with the person that really knows what is going on with you. It reminds me of the neighborhood pharmacies in Europe. Thanks, Angela, for all of your help!

As you repeatedly read above, this staff is VERY unhelpful and rude. I am feeling very fragile right now. I’m in a situation where I need compassion, advice and help but what I get going there is aggressivity, condescension and incompetence. Since they know they are not many MDR pharmacies around, they don’t give sh*** about you and they make that clear to you. What I feel when I go over there is «give me your money and get out of here». I thought «That’s fine, all that counts is to have the medicine to have that little baby we are trying to have for so long.» but now I have enough, and I have to share this with you.
On my last visit I have been given medicine for three thousand dollars. I have taken the bags, put them in my car and transfer it directly to my fridge. Two days ago, my gynecologist realized that we did not have enough medicine. Half part of the prescription was missing. «Do you have more at home?» «No, it is all I have» She called them, they said there was no mistake, that we took all the medicine prescribed. My gynecologist firmly insisted. Under pressure, they said they would take care of it and check the videos. They called later saying that they checked the video and that I received all the medication. I was scandalized by this response. I’m not a liar and I’m not crazy neither. That’s really all they gave to me. My husband called them to understand what happened and to ask them to see the video. They directly refused saying it was contrary to their policy and told us that it was clear on the video we received 20 vials. This was a mistake on their part cause we had to receive much more vials. She «mispoke». I don’t trust them, I’m feeling robbed and we lost a significant amount of money in the process. I have other things to deals with than this.
IN SHORT, GO ELSEWHERE!!!

I picked up a prescription at MDR pharmacy today. They were very courteous and nice. It took several minutes for my prescription to be ready, so I sat down at one of the benches. I was coughing a lot, so one of the pharmacist brought over a bottle of water for me while I was waiting. I highly recommend this pharmacy.

I have experienced by far the worst customer service experience ever. I don’t understand how these beings wake up every morning to deal with the public with their nasty attitudes. My last visit here.

Suzie Q’s Fun Facts:
The modern English word «pharmacy» is derived from the Greek word «pharmakeia,» meaning «drug», «medicine» or — ironically — «poison.»
=≅≅≅≅≅≅≅≅≅≅≅~
When it comes to customer service, especially in the health care industry, I admit that I have a short fuse. We patients are vulnerable; we’re either sick, or injured, or at the mercy of a science we don’t have the training to understand.
Which is why I feel especially taken advantage of by MDR Westwood Pharmacy. Not only do they not seem to give a crap about their customers, but they raise ineptitude to a whole new level.
I’ve spent countless hours over the last week trying to fill a prescription for an extensive (and expensive) list of prescription drugs with MDR Westwood for an injection regimen. Inexplicably, my doctor’s office had recommended them.
First, MDR’s cost estimate came back to me with a drug totally missing from the list. I sent over an e-​mail to correct this error, and the estimate was updated. But next, I spotted other discrepancies (in quantity) between my doctor’s prescription list, and the MDR estimate.
When I called MDR (speaking with first «Joanna» and then «Irina»), Joanna condescendingly told me that their estimate did, in fact, match my doctor’s prescription; but that if I *personally* wanted to change the quantities, I could do so.
I retorted that I was the patient, not the doctor — what the hell do I know about the quantity of drugs I’ll need to take? I repeated that all I was trying to do was reconcile the discrepancy (of which there clearly was one). It took me e-​mailing my doctor directly, copying MDR, for the problem to get resolved.
As if that weren’t frustrating enough, just a few days later, I caught another discrepancy. My doctor’s office told me I needed only two drugs the first week, and the others on the list should have been put on hold.
When I called MDR (Joanna again) to confirm that they’d only be dispensing those two drugs, I got the same infuriating and condescending response: My doctor’s office had told them to dispense the whole list, but if I *personally* only wanted two of the drugs…
I had to restrain myself from hanging up on this woman.
After calling my doctor’s office again to reconcile this issue, early in the morning on this particular Monday, I sent Joanna of MDR an e-​mail (copying my doctor’s office) to ensure they’d only be dispensing the initial two drugs. I also requested that she tell me when I could pick up the prescription.
The whole day went by with absolutely no response or call from MDR. It wasn’t until I e-​mailed AGAIN that evening — «When will my prescription be ready?» — that I finally got a response the next day: «It’s been ready to pick up since yesterday.» No apology, no acknowledgment that this message should have been delivered to me the prior day… NOTHING.
This pharmacy should truly be avoided at all costs. If it were the last pharmacy in the world, I would not go here. AVOID!!!

I have been an MDR client for a year now. The service always has been just ok, nothing exceptional. The associates are pretty cold on the phone and they never introduce themselves when they pick up the phone. As a health care provider I always felt that it is unprofessional but did not want to make any waves so to speak.
However, today, I finally decided that enough is enough.
When I called for my prescription delivery at 11:30 am I asked the girl (I would have known the name if she introduced herself) if the messenger could put the medication in my mail box or just throw it over the gate since I might not be home for the next five hours.
I was reminded of a small size of my mail box and the fragility of the vials and was refused both options at once.
I did agree then to stay home and wait for the meds delivery.
After about 5 hours of wait (from 11:30 till 4:30) I finally decided to leave the house to pick up my dog from the surgery. So I called the pharmacy and asked to let the messenger know that I’m going to leave the gate open so he can just leave the meds on the driveway.
In 5 min I get a call from the MDR that apparently my meds were delivered an hour ago into my mail box! Without my knowledge! And against my instructions!
When I asked to talk to the manager I was transferred to the pharmacist who introduced himself as a «pharmacist» and was not really in the mood to listen to me. He told me that next time I should make myself clearer and that my doctor is a good doctor and he wished me a wonderful evening and the rest of the week.
REALLY PEOPLE???
Oh and by the way, one of the girls working there, her name is Gee, or Jee is super rude. When I asked for her name and then said «Thank you Gee!» she just hung up on me!
Dear MDR employees, if you read this please take into your consideration that even if customers need your service very much since your pharmacy is pretty much the only one in the area for the IVF meds, you still are obligated to provide a proper service.
Your logo says «Priceless Service, Affordable Prices», well MDR is neither.

I hate driving through Westwood but the service keeps me coming back. Especially, since I went to another specialty pharmacy in Beverly Hills and was greeted with such rude, rushed service. MDR staff are kind and helpful– they even offered bottled water while I waited!
There is valet parking but you can just self-​park in the parking structure and have it validated.

I don’t know what these other reviewers are talking about. The people at this pharmacy are perfectly lovely. My prescriptions are always ready for pick up when I call them in. I am always helped in a timely manner. No complaints here.

ABSOLUTELY TERRIBLE CUSTOMER SERVICE!!! Their incompetence is so ridiculous it’s almost hilarious! UGH! I had to go back and forth with whether I’m covered and although I used the SAME benefits earlier in the day. The chick argued with me saying my policy was not active and yet Cedars seems to believe it is! Lol. I hope Diplomas, degrees, and certifications have been checked-​thoroughly-​for such simple-​minded IDIOTS to work for a pharmacy! UGH.
I D I O T S!!!

They are so rude!
Especially the representative who get the phone call when you call, she is so rude.
She talks what she wants and say no sorry or no apologies on their mistakes.
I complained to my doctor about these people and I know he warned them several time to be gentle and nice to the patients. but it didn’t work at all.
Try not to deal with them!!!

Monkey’s recent experience with MDR Pharmacy has been disappointing. Their customer service is nonexistent. The pharmacists demonstrate a surprisingly complete lack of knowledge and professionalism. MDR is difficult to work with and even impossible to obtain information let alone the prescribed medications. Monkey has been a customer of other pharmacies and would choose any other pharmacy over this one. How MDR stays in business is a mystery. Any entrepreneur who wants to open a pharmacy with even a small bit of customer service would soon drive MDR out of business. The LA area has many pharmacies, avoid this one.

We have been customers for about a year now and we received consistently good service at MDR Westwood. We have dealt with four (4) different pharmacies over the past couple of years.
I was impressed by MDR a few weeks ago when one of the staff members called me proactively to let me know that our insurance company hadn’t received the authorization forms for our doctor. This allowed us time to follow-​up with our doctor so that the paperwork was completed before we needed our meds. This spared us from paying out of pocket.

Amazing staff and the prices are great. The ladies are all very pleasant and willing to help with any questions or concerns. They are fast, friendly, and they are open on Saturdays! Love this pharmacy!!!

Rude…
Customer service training needed.

Stay away from this pharmacy if you are an IVF patient. I mean it.
I have ordered fertility meds from Freedom, CareMark, Alexander’s Twins, ivfmeds, ivfpharmacy, DiscoRex, so you know I have a very wide range of experience dealing with fertility meds pharmacy. MDR came out at the far bottom in terms of pricing and service.
I once bought the naturally smart prenatal vitamins for my surrogate from MDR and because she needed it urgently, I paid for the Fedex overnight service. The prenatal vitamins didn’t arrive the next day, nor the day after next day, nor a week after! Eventually after two full weeks, the vitamins arrived, and I paid a hefty Fedex charge at the site.
In another recent instance, I arranged to have MDR deliver some FET meds to my surrogate who lives within 100 miles of MDR Westwood. I faxed in the prescription and tried to talk to a salesperson. My calls never went through, I was constantly put on hold and then eventually transferred to a voicemail. 5 voicemails later, I heard nothing back. The next day, when I eventually got hold of a live person, I was informed that my clinic had not approved the script, but heck, someone could have told me so that I could square things away with my clinic!
I have always ordered from Alexander’s Twins pharmacy which I highly recommend, and the only reason I used MDR was because my clinic has a convenient order sheet from them and my surrogate lives close by. I assumed that delivery would be much faster, which turned out to be the opposite.
MDR’s price is also horrible, about 25−40% higher than that of Alexander’s Twins, and more than 2x higher than any European pharmacy. Except for getting the naturally smart vitamins that are only distributed through them, I cannot think of any reason to go to this pharmacy.

I was really excited to transfer my FET prescriptions to this pharmacy. I moved across the country and my current pharmacy is over on the East Coast. Living in LA, this isn’t so convenient, as the shipping charges are outrageous. I figured that having a pharmacy where I could pickup my meds would be convenient and nice.
So I called over there to ask a simple question. It was, «Hi there. I’m calling to speak with someone about transferring my prescriptions from my current pharmacy to you guys. How do I go about doing that?»
And here’s the conversation that followed:
Woman: «You have the pharmacist from your pharmacy call us with your prescriptions. Hold on a second.»
*Five minute hold*
Woman: «MDR Pharmacy.»
Me: «Hi. I’m the person on hold trying to figure out how to have my prescriptions transferred to you.»
Woman: «You need to have your pharmacist or doctor fax over your prescriptions. Are you from the doctor’s office?»
Me: «No, I’m the patient. These are my prescriptions.»
Woman: «You need to have the doctor fax over your prescription to us.»
Me: «The pharmacist or the doctor? And fax or call? You’ve now told me two different people and I don’t want to have the wrong person fax information over when they should be calling or vice versa.»
Woman: «The pharmacist.»
Me: «So I should have them fax over all of my prescriptions to you guys and someone will call me to setup my account with you since I am not currently a patient of yours?»
Woman: «Yes.»
Needless to say, I’m not going to be transferring over my prescriptions to this pharmacy even though it would be much more convenient and much less expensive for me. I’d rather deal with a pharmacy who takes the time to answer my questions, can provide me information to simple questions without providing multiple answers in the same five minute expanse, and makes me feel comfortable… which this woman from MDR definitely did not.

Going into MDR is always a pleasant experience. The staff is extremely kind and professional. The pharmacist is one of the kindest people I have ever met. The entire staff really makes you feel like they care about you and your success. When you enter they greet you with a smile and when you leave they wish you a heartfelt good luck.
I have never had to wait very long to pick up my medication. On the rare occasion that they haven’t received my prescription from my doctors office, they jump right into action by calling my doctor and finding out what I need and immediately filling the order.
Going through fertility treatments is no fun and as hard as this process has been for me, filling my prescriptions hasn’t added to my stress. MDR made their part as easy as it possibly could be.