LA Queen’s Boutique

DO NOT SHOP HERE
I wish I had checked the reviews on here before buying my dress. They have the worst customer service possible and the proprietor refused to accept any responsibility for what happened. I went in with my friend who is getting married, she saw a dress that matched her criteria perfectly for the bridesmaids dresses (she wants us to wear different dresses but in in matching colors), so I tried on a 2x, it was a bit too snug in the hips and belly, but really loose in the shoulder and chest area, and I was able to zip it up. I didn’t buy it that day, but the saleslady and her boss both said I could order it over the phone and come pick it up and if there were any issues they’d be happy to help fix them. A few weeks later I called in and ordered the dress in a 3x, the owner even remembered me, he was very courteous and again said I could exchange or have the dress altered if there were any problems, he said it would be ready in three days and they’d call me when it came in. Well, they didn’t, but no big deal because I was in LA for the weekend. I go pick it up and as soon as he sees me he recognizes me, rushes to the back and gets it, hands it to me, points out that the price tag says 3x and the dress tag says 3x. That seemed a bit weird but nice that he was so thorough. So, I go home and try the dress on… It did not fit. At all. Wouldn’t even zip up. My mom comes to see what the problem is, makes me take it off and guess what? She put it on. And guess what? It fit her. A little loose, but it fit her. She is a size six. I called them multiple times and they did not answer. This Sunday we went to the store and as soon as the owner saw me, he completely freezed me out. When we asked if he could just look at the dress he said «No refunds no exchanges.» He yelled at my mother he didn’t make the dresses he just bought them from a warehouse, and my mother said «Ok, fine, give me your business license and the company you ordered the dress from. And I’m reporting you to the Better Business Bureau.» I tried telling him that the dress wasn’t even remotely a 3x considering the sample dress being a 2x fit me better, his response? «It’s a sample dress, it’s been stretched out.» These are not the kinds of dresses that stretch out. So I’m out $ 165. And, we couldn’t find him on the BBB website. THIS IS A FRAUDULENT STORE DO NOT WASTE YOUR TIME OR MONEY HERE

I ordered a wedding dress online that needed major alterations and no one wanted to attempt them, but Monica looked it over and was confident it could be fixed. After a fitting and letting them know what I wanted, they were able to fix my dress and it came out so amazing! It was everything I hoped for. Thank you Monica! You’re a life saver!

I went to DTLA looking for wedding dress options. This place had the best customer service by far, and they even had a separate bridal section with fitting rooms, a stage and a mirror. Seems there is one person in charge of handling the bridal section. I don’t know her name but she was very helpful. Prices were good and they said they can customize any dress to however you want it (add sleeves, take off sleeves, change material, etc) and they said the dress would be ready in 3 – 4 weeks. I did not end up ordering a dress there. So I can’t rate what happens after this. This rating is only for my customer service experience when browsing wedding dresses. Came back here about a month later with the family to browse dresses for mother of the bride and grandmother. They didn’t find anything. Party/​formal dresses in DTLA seem to be overpriced. And this store like some others are picky about not touching the dresses. Seriously?

Do not purchase dresses from this location. I had terrible experience with a quinceanera dress I purchased. Dress is beautiful however, upon pick up the dress was very loose in the midsection area. It was obvious however, every worker including the owner who is very unprofessional and a liar seemed to try to ignore the issue stating it was «perfect» and there was nothing wrong with it. We were called «picky» and «perfectionist» because we wanted the dress to look as when my niece first tried it on. We were told a dress is never going to fit the same as the first time you tried it on. ?Excuse me ?. We were going to be charged extra to fix their mistakes and come back to try on the dress and hope that it would be fixed. We took the dress and will be fixing ourselves. Avoid if you don’t want to be disappointed with your dress and or insulted with small remarks only because you want perfection on such an important day. They don’t care about the customer only about profiting from them. I regret not reading the reviews of other people who experience similar issues with this place.

If I could give this place ZERO stars I would. I have never dealt with a less professional owner. We ordered 4 dresses and were told they would arrive in 2 weeks. After 2 weeks we called several times and emailed with no response or returned messages. Finally we decided to go get the dresses. Needless to say the dresses were no where to be found!!! After speaking to the owner the dresses were pulled from the rack and one had to be picked up elsewhere. After waiting almost 3 hours he finally showed up with the dress. At that point we were so upset we looked, confirmed the dress sizes and colors and left. Once we arrived home the girls all tried on the dresses and the were all WRONG! The colors were all off, they were the same color but different tones, the sizes were the same but didn’t fit correctly. We had to return and he was of no help! He said it was not his problem and if we wanted to do an exchange it would be a $ 25 restocking fee! He was the WORST!!! No customer service or sympathy for the problem HE had caused. BEWARE of shopping here!

Owner is a liar! The owner promised me when I bought my bridesmaids dresses that I could exchange dress sizes for free since I didn’t have my BMs with me. He is now charging me a $ 25 restocking fee for each dress which is practically half the price of the dress I bought! Bad business!

Buyer beware! I ordered 10 bridesmaids dresses and had nothing but catastrophe after catastrophe thanks to Monica. Dresses were lost, including my MOH’s, one dress never arrived so we needed a 6 taken in to a 4, we had halter straps added but instead got something that looked like capped sleeves? All my girls got measurements done for the tailoring and somehow none of the dresses came out right. I waited until 6 pm for alternations that were supposed to be done by 1 because the seamstress didn’t show until 2. And at the end of it all 2 of the dresses were a different shade than the other 8. I had to call multiple times just to get ahold of Monica just to be told the dresses were all there and ready. Clearly that was never the case. Just a terrible experience. Unless you can buy a dress directly off the rack, no alterations necessary I would not go here!

I had a great experience with this company, I did have to call them a few times to follow up and my dress — did take a few weeks longer than promised but I purchased all of my bridesmaid dresses many months before the wedding, they also exchanged and fitted them for free and they looked beautiful

DO NOT GO HERE!!! It was the most traumatizing most horrible experience of my life!!! I wish I had read the reviews before I randomly walked into this place while I was in LA shopping around for my dresses for my bridesmaids but if I can help at least one person from NEVER coming here with this Unilocal review than that helps at least.
First of all, the owner really tries to lure you to buy the dress, accepts card which is rare in LA, keeps lowering his prices until you are satisfied, doesn’t add tax etc. why can’t you say no? I should’ve stopped there. So I ordered ALL my dresses from him on March 7, 2015. All of the employees there explain to you that the dresses will come around two weeks, i asked repeatedly when would it come and they all said two weeks don’t worry about it. I was like great its so in advance the time isn’t really an issue…
2 weeks pass, nothing, i call the first time «don’t worry we will call you when they come in.» 3 weeks pass, i call again because i get no call, «not in yet we will call you. 4 weeks pass, NOTHING NO CALL NOTHING, i call again, its STILL NOT there, i start calling every other week… TWO MONTHS PASS, STILL NOTHING, I call again after 12 weeks, (I got busy with work and didn’t want to stress about calling every week, i figured ugh they will call me eventually and THANK GOD my wedding isn’t until october i ordered the dresses WAY in advance) they told «oh the dresses have been here we called you repeatedly.» I start to get angry, I ALWAYS HAVE MY PHONE WITH ME, and if i don’t answer why didn’t anyone bother to leave me a message? they LIED! they never called me, NOT EVEN ONCE, anyways i was so fed up i just said forget it I’m gonna go get it already bc it already has all been PRE PAID. I called THREE TIMES during the week, THREE TIMES to make sure the dresses were there, i live very far and my work schedule is ridiculous so i wanted to make sure ALL OF THE CORRECT DRESSES were there. as if the waiting wasn’t enough GUESS WHAT…
when i get there they just hand me a huge bag with seven hangers and the dresses inside. they go heres ur dresses Bye. i said OH WAIT, I’m gonna CHECK THE DRESSES DUH! I’m not gonna go out and just not check. AND LOOK WHAT I FIND. first of all one of the dresses was not in an individual plastic bag, so the bottom of the dress got dirty and of course it was a light peach colored dress so it got black on the bottom, i told the manager this one needs a plastic bag because I’m giving these dresses individually to all my bridesmaids, with attitude he says «fine ill give you a plastic bag» already annoyed i notice hey the dress that wasn’t wrapped in a plastic bag was missing the matching shawl, of course it probably fell because it HAD NO PLASTIC BAG! i was like excuse me but this is missing a piece of the dress. His employee took it from another dress and just gave me it. the worst is yet to come…
as I’m checking ALL THE SIZES of the dresses and to see if the shawls are al there and if there are even more damages, i notice one of the dresses is the WRONG FUCKING COLOR!!! they told me they had to re order and for me to come back while they order the correct color… seriously. by now I’m over it. I start to let them have it. I start telling them it was unprofessional of them to tell their customers that the dresses would be there in 2 weeks, grant I totally understand they have to order their dresses from an outside company, BUT YOU DO NOT HAVE TO LIE to your customers that it will be guaranteed to be here in two weeks, What if my wedding was a month away? It took them 12 weeks for me to call them MYSELF to find out if the dresses were even there at all! I told them NO ONE called me NOR left a message for the dress EVER. i told them I called THREE times to make sure the dresses were there because I had NO TIME to come if ALL the dresses weren’t here. I told them that i was not going to come back that they better mail me that dress when it comes to them because it was their fault and i said «If i had known this would be like this, i would have never gone here.»
After all that, i made quite a scene may i tell you, the manager MAGICALLY has the correct size and color of the dress I ORIGINALLY needed, he hands me the dress hastily and says «here it is here it is, i found it in the back, don’t come back again.» I grab the dress, check for damages, check the size, check the color, i didn’t care if i was standing right in front of everyone taking my time making sure everything was correct, and i just left. Oh and when I finally came home I did another paranoid check on all the dresses and I noticed the shawl the girl gave me isn’t the correct color, it was close to the color but it was still wrong. I’m just gonna hope no one notices. I’m over that damn place.
Needless to say, I AM NEVER EVER EVER EVER EVER EVER coming back here again. Worst experience ever! All the employees and the manager have no heart and dont care.

If I could I would give no stars to this place!!! Worst customer service! So my little cousin & I decided to drive to DTLA to look for her quinceñera dress. She already had in mind what she wanted so we went around looking for this dress. Sadly we came across this unprofessional business. We went inside and the owner who was there who didn’t greet us, until Monica came and began to help us. We found a dress similar to the one my cousin wanted but wasn’t convinced. Monica, who was very nice and helpful convinced her to get the dress. We placed a order and they had agreed the dress would be ready by April 25^th. So the day came and we called but the dress wasn’t there. Called the next day wasn’t there either. Called the next day and they told me the dress wasn’t going to get to the shop until a day after the party which would be May 9 & the owner hung up on me! Called back & I then decided to cancel the dress and told the owner I wanted my money back. Decided to drive all the way to LA the 28^th just for him to tell me he, being the owner, couldn’t give me the money back at the moment because Monica“the manager” wasn’t there and that he didn’t have cash there. I just went to pick up the money today and guess what he gave me money from the cash wrap! Got my money and said thank you & he just ignored me. Luckily I happened to find the same dress at a shop in my city. Better price and excellent customer service! Don’t recommend this place at all!!!

Worst customer service. Almost everyone in our bridal party had issues getting their dresses correct or on time. Every mistake they made, they acted like it wasn’t a big deal. Not organized. I received different answers every time I called to see when my dress would be ready. The wedding is less than a week away and I JUST got my dress. I would never recommend this shop!

I decided I wanted to save my bridesmaids money and go shopping in LA. After going to several stores we came into LA Queens. Monica was so helpful with picking out a dress that all my bridesmaids would love and feel beautiful in. She had so many great ideas for adding straps to the dresses. After being told it would only take 2 weeks at the most to get the dresses in we decided to place the order on January 23. Two weeks went by and I called to see if the dresses had come in. One of the three had come in and I was told the other two would be in the following week. Two weeks went by and no call that the others had come in so I called again. The second dress was in but the final dress was not. I decided to drive to get the two that were in on February 28. When my sister and I got there I was told the third dress was not even paid for. I said no I paid for that dress and my other two bridesmaids paid for their dresses. We went back and forth a few times. When I asked when the third dress would be in I was told one or two weeks. I was in LA shopping for my moms dress on March 11 and stopped by to see if the dress came in and again was told no but maybe tomorrow. Called the next day and told no, next week. I called on March 20 and was rudely told to stop calling I had plenty of time before my wedding and it would be in next week. I said no I’ve been told for 2 months that the dress would be in next week and I need that dress. I was hung up on. My mom called and was told Monica was on lunch so she called back an hour later and was told she had the wrong number. Phone calls from that point on were not answered since we have a recognizable area code. The next morning we called from a different area code and amazingly were told the dress was in. I went right away to pick up the dress since there is no discernible organization system. When I arrived to pick up the dress they could not find the order sheet for my wedding party and I was again told I owed for the final dress. I had to flip through their order book to find my sheet to prove the dress was paid for. I took the dress and left. This shop added so much more stress and anxiety to my wedding planning that was unnecessary. As much as the discount is amazing it is not worth the added stress.

I remember the first time I walked in the store I was trying to help my friend find bridesmaids dresses. She had a party of 8 so it was hard figuring out how to get everyone together to go. When I got there the man at the counter was very helpful. He showed me the different bridesmaids dresses and the assortment of colors it came in, which were many. He also said they go up to a 4X which was great because after a day of shopping in downtown you could feel really unsure of your body size. There were very pretty designs and he told me he would give it for a wholesale price of 75 dollars. I sent the dress to my friend she fell in love and bought them the following week. I would def go there again for bridesmaids dresses. (Side tip) — be careful with the zipper because 90% of time when you toy with zipper it breaks. When wearing pull zipper up very slowly.

I’m not sure people are talking about the right place? The dresses in the picture don’t look like the ones in the store.
Anywho, I would like to share my wonderful experience.
I always end up coming back here for the amazing customer service. Monica you are amazing. She’s saved my behind on several occasions. I ordered a dress online from a website in China and it was just a mess. I took it to Monica and she reassured me she could fix it and in the time I needed it. The price was very affordable and reasonable considering the amount of labor it took. She turned my dress around and made it look just like the picture.
My sister ordered her bridesmaid dresses here.
I just got a dress for another event.
She even gave me her personal contact information and I always contact her. She’s just great and I trust her with anything and everything.
She also lets me go through the catalogues which other stores refuse to let you do. She knows your size just by looking at you. She knows her deal trust me.
The owner is just there handling the register but Monica pretty much owns this place.
Go in and ask for her, she will give you the best service you need. She’s talkative, funny, nice, and outgoing.
She’s also honest, she will make you look fabulous.

It is hard for me to even know where to begin with this. I came here to look at their bridal area when I was downtown hunting for fabric to make my wedding gown. The friend making it for me suggested we stop by some stores to see if they had anything similar to the dress I wanted so we could see how it might look on me and if it was a good shape. Other stores in the area hadn’t had anything even similar to it, so when I walked into LA Queens and showed them the picture of what I wanted and was told «we have that dress» I was really excited. True to their word, they did have something almost exactly like what I was looking for. Having already looked at fabric costs, both my friend and I agreed that it would cost us more to make the dress I wanted than it would be to buy this one, so I decided to take the plunge. It would need to be ordered in my size, but we were ordering well in advance of my wedding day. I paid for the dress and eagerly awaited its arrival.
Once the dress arrived, I went down on a Saturday with two of my bridesmaids to try it on. It fit well, though the sleeves were very small. I was told they could be let out as part of the alterations, which was fine. There were things about it that I noticed, such as lace not tacked down, etc. Small things that are easily fixed. I mentioned those and was told that the alterations, including the bustling, would be completed on Wednesday but to call on Monday to confirm. On Monday I was informed that there was no way it could be done that fast, but next Wednesday was reasonable. I scheduled an appointment for 12:30 that afternoon to pick it up. When the day comes, I call ahead to make sure that the dress is ready before I leave work early to pick it up. I am assured that it is done. «It’s on the done rack so it must be.» When I arrive to pick up the dress and try it on? Nothing is done. NOTHING. The sleeve alteration isn’t done, things still aren’t tacked down, bustle is not even attempted. I’m asked to hang around for 2.5 hours while they take it to another seamstress to complete, but I inform them that I’m supposed to just pick my dress up and then go home and work from there so I can’t hang around here. I’m then asked to come back at 7:30 and it will be done. Frustrated but trying to be understanding, I agree to come back. When I arrive at 7:30, guess what? STILL NOT DONE. They are only starting on the sleeves. I now have no choice but to sit and wait. By 9:30 the seamstress has left — «she’s tired and this is her 3^rd job”– and left the associate to attempt to bustle this dress. The train is long and heavy, and she brings out these teeny tiny hooks and eyes and starts sewing them on. I know there is no way these will hold and am already thinking that I’ll need to take it someplace else. By nearly 10pm I offer to help her sew these on just so I can take my dress and go home because this is beyond ridiculous. She only puts 3 hooks and eyes on.
On my way home, I called a friend and begged for help. Thankfully he knows someone who can help me. Fast forward to taking my dress to my new helper and I have my dress on, looking in the mirror, and I noticed something I hadn’t noticed before: the waist seam is slanted! He notices it too as well as all the other things wrong. There should be darts in the shoulders to help the top fit right, the hooks and eyes would have ripped out and ripped my skirt within 20 minutes and he was able to pull them off with his fingers! They open up the seam at the waist only to find that the entire bodice is slanted, with one side an inch and a half shorter than the other. The skirt is sewn to the waist at a slant. Pleats are not even. Lace on the sleeves doesn’t match. The lining isn’t tacked to the fabric of the train so that if you try to bustle it the lining droops out. The sleeves alteration that was done is already coming apart at the seams! The whole thing is shoddily put together and made. At this point the cost of the repairs will cost more than I paid for the dress, and I paid nearly $ 1000.
I contacted LA Queens to make them aware of all of this and was told they’d emailed the designer to complain about the things we’d noticed before we’d even opened it up, and they were apparently told «too bad so sad.» I cannot get any money back and there is no offer to help toward the cost of the repairs for a shoddy product sold to me. While I appreciate that they contacted the designer and that everyone was nice to me, I cannot recommend this shop. The alteration work was horrible, the time management bad and the resolution is unacceptable. If you want a bridal gown, go elsewhere. They aren’t any cheaper and you’ll probably end up with something of better quality!

DO NOT GO HERE. PLEASE AVOID! I feel like an idiot for not reading the reviews for this shop before I purchased a wedding gown from them, if I had, I would have not gone there and saved myself hundreds of dollars, many invaluable hours, and a lot of heartache.
I went to LA Queens this last March 13^th looking for a gown and ended up buying a mermaid style dress that had lace appliqué running down the tulle at the bottom. It was similar to a design I wanted and asked if they could make the proper alterations to create the look. Monica, the head designer, did an amazing job at making me feel confident they could, so I went ahead and purchased the dress. There was no option to make a deposit so I paid in full upfront (huge rookie mistake). I also purchased 4 yards of lace to have their seamstresses recover the dress with.
When I came in for the first fitting, I was surprised that I had to completely restate everything I had requested for alterations. I shrugged it off, but when I came in for my second fitting it was the same story, I had to completely restate everything I wanted because they had no idea! Not only that, the tailor put in charge of my dress, Jeffery, had already removed the original lace and pinned on the new lace BEFORE taking any of my measurements.
This is where things went from bad to worse… I wanted the lace appliqué at the bottom to have a sort of «cascading» effect, but the lace was just laid over the top like a blanket. When I mentioned the design I actually wanted, he literally CUT the lace OFF the dress while it was on me, leaving a mess of lace hanging off around the hips. He promised me the dress would be done exactly how I wanted it by the NEXT day. I thought that was far fetched, but he was confident. Unfortunately I couldn’t come in until the next week, so I figured that would give him more time.
When I came in the following week I was MORTIFIED to see his idea of a finished dress! There were rips in the lace, dirt all over the train, pins holding the lining in, it wasn’t taken in and was practically falling off of me, and none of the lace appliqué was done, it was still exactly how he had left it the week before when he cut it off. I was beside myself. Jeffery rudely began to shove me about, pinning things up, saying that it was not actually finished like they originally had told me. At this point I was livid because I had driven 2 hours out of my way to pick the dress up, just to be told it wasn’t finished. I was promised yet again that it would be done the following week.
When I arrived the next week not only was the dress STILL NOT finished, it was completely taken apart. Again I was furious for driving 2 hours to be there to pick up a finished dress that still wan’t really finished. I then spent an hour trying to get my money back. Monica was reasonable and was trying to find a solution outside of giving me a refund, but when I asked to speak with the owner, Fred, he came up to me and started screaming in my face about no refunds. He hadn’t even heard me speak, just simply walked within inches of my face, sticking his finger at me, and yelled at me. I was appalled at his behavior. They eventually promised to completely buy a new dress and lace and have it finished by their head seamstress, Rosa, by the following Wednesday. Monica, however, was leaving on vacation that week, so I couldn’t come pick up the dress until after she was back two weeks later (the 23^rd of June at this point) .
When I again arrived to pick up the dress that was promised to be finished, I was irate when I was given an equally horrible dress as the last. The lining was inside out and not even sewn in, the buttons were missing, the tulle was filthy and had rips and holes all over it, strings were hanging off the dress seams, and the lace appliqué at the bottom looked like an apron that cut off on the sides. Just a complete mess! Monica had agreed to meet me there at 10am, but of course was not there. She was called in and when she arrived she was angry with me for disrupting her vacation time. She literally stomped around the store yelling, «I JUST WANT TO GO BACK TO MY VACATION!!» It was completely unprofessional. Thank God my cousin who is in the fashion industry arrived and threatened to come back with her attorney and take them to court. This scared them enough to refund the money I spent on the dress, but when I asked about being refunded for the lace they ruined, again the owner yelled at me and went so far to say, «I DON’T CARE, GET OUT!!» Then walked away from us to the back room.
Please, please, whatever you do, do NOT go here, no matter how good the deal seems, they have no idea what they’re doing, have atrocious customer service, and will only screw you over in the end.

I did not find any bridesmaid dresses here, everything was sequin-​y and glittery, with bold colors. I think the dresses here are more of the quinceanera type.
What we did find was a good selection of Mother of the Bride dresses. My mom actually liked some, and tried them on. The dress we liked the most was not available in her size, but could be ordered and picked up in a week. The sales associate was very helpful, and checked with her boss when we asked for a discounted price.
He offered us about $ 10 lower than the original price, and no sales tax if we paid in cash. We purchased the dress, and returned a week later to pick it up. My mom forgot the receipt, but they remembered us and we picked it up, no problem.
I say the price is pretty much the same at places such as David’s Bridal if they were on sale.

We had the best experience with this shop. After going to many different store looking for dresses for my daughter’s quinceanera we decided to buy here. We bought a total of 12 dresses, including my daughters gown. The service we received from Monica was absolutely wonderful. We have told all our friends and family about them and will be referring business to her.

Horrible customer service to say the least. The alterations take weeks to complete and God forbid you not check your product before you leave or else you will loose threading and possibly ripped material. Pretty bad services all around!!! Go somewhere else.

YOU HAVE BEEN WARNED: AVOID.AVOID.AVOID. I wish it had all turned out differently. A bridal/​ballgown store with an alteration/​dress making store in the back. A promising consultation. I would have put up with all the poor time management, disorganization and unprofessional customer service if only they hadn’t also screwed up and butchered up my wedding dress!!! A custom design they were Confident they could deliver. After many long visits, disappointing fittings, many excuses and terrible arguments i had to cut my losses, $ 500 gone.
And i was not the only one. Every time there were other upset clients with ill fitting dresses, too tight, too short, the absolute WORST craftsmanship of the seamstress I have ever seen, they should not be allowed to run this operation. The owner in denial about it all, dismissive, wouldn’t give his name. At some point all customers exchanged numbers to take them to small claims court. One super bad experience and I would like to spare anybody this heartache!!! Now another actual professional seamstress has to try and salvage their mess, it is beyond me.
And then to be told «get out, we don’t care.» WOW.