Korean Air

Definitely going to take Korean air again in future travels to the philippines. the food is delicious the crew is very friendly, their plane is spacious the counter crew is very
long as the fare is affordable korean Air will be number 1 in my list!
I highly recommend.

I have flown with Korean Air a couple of times in the past. Hands down, my favorite airlines. Love the service! Customer service is top notch. Flew from LAX to Incheon last month and got situated near the exit door, which provided me with plenty of leg space. Great selection of movies as well!

This review is for Korean Airlines First Class Lounge at LAX international terminal. Overall it was really nice. There is a nice balcony view overlooking the terminal and the lounge is extremely spacious. The staff updates flight information on the flight screen as well as announce the guests flights in the overhead speaker in the lounge.
Great selection of food and drinks with a buffet style sandwich bar, fruit, chips and salsa and a selection of soups. Full bar complete with red/​white wine, spirits and select beers. No champagne or sparkling wine that I notice.
The chairs in the man lounge seemed a little old and some of the outlets did not work.

I love KAL! Flew about 9 years ago and fight attendants were attentive and nice. Offered coffee, drinks, toothpaste, socks, etc. Food was good but on the way back from S. Korea to LA they served soup and threw up literally 30 minutes before landing. I was a little nauseated beforehand so it wasn’t their fault. However, the poor businessman next to me in a nice suit … what a shame he had to live through that. Smooth flight too!

Below is a detailed account of my experience flying with Korean Airlines Airbus A380) from LA to Seoul in economy class from November 2015.
Hands down probably my favorite airline to fly with. I flew Korean airlines for my main travel to Seoul and my final destination was Chiang Mai. Competing airlines had tempting low price fares but I splurged some just to fly with this excellent airline again.
After arriving at LAX Tom Bradley International Terminal, I was greeted by a sweet Korean Airlines employee and checked in smoothly. There was no line, but I think I arrived pretty early. I didn’t check in any bags on this flight, but you can check in 2 bags for free!
Left LA on a Saturday morning and sat through a 13 hour flight en route to Seoul. What’s great with Korean Airlines is that they provide non-​stop service from Seoul to Chiang Mai (CNX). Most airlines stop in Bangkok first and then Chiang Mai.
The flight was overall smooth with minor turbulence towards the end of the flight. Service was exceptional as usual. They provide you with a fluffy pillow, nice sized soft blanket, bottled water, head phones for in-​flight entertainment, toothbrush with toothpaste, hot towels (my fave) slippers, eye mask (upon request), and delicious meals, snacks, beverages and alcoholic beverages! Ample seat and leg room space with your own individual screen to browse movies, TV shows, documentaries, music, and games. The seats reclined pretty far back, which was great! You even get your own USB port to charge your electronics during flight.
Always smiling, the flight attendants were helpful and super nice. Their work attire is classy and professional. I noticed they would clean up the restrooms throughout the flight, which was really nice!
We departed LAX a little behind schedule so once we arrived at Incheon, I had to run to my gate, which was pretty far, to catch my connecting flight to Chiang Mai. I made it in time to board my flight, so everything turned out fine.
Top notch class service. Overall had a wonderful experience and will definitely fly with them again. Highly recommend!

I called customer service to ask for seat assignments that can be a bit more comfortable for my injured foot. Within five minutes, they took care of ALL of seat assignments!
I walked into the airplane and their customer service (for economy) is excellent. The staffs are so nice and caring (KE 018)!
I have yet to finish the experience (inside the airplane right now) but I wanted to write their superb service before I forget.
Thank you KAL!

A380 was huge and very clean. Flight attendants were very nice and helpful. Food was very good, I would order it at a restaurant. Entertainment was good. Was a little more expensive than some other airlines but for the service and amenities I would pay the little extra. Flew Lax-​ICN-​BKK and back.

This lounge is very nice. I was able to get in by using my Priority Pass account while waiting in a layover for my flight to Amsterdam. Once inside, there is plenty of seating and just as importantly, there are several charging stations. It seems to be one plug and one USB station (two ports) per chair on average.
The chairs are comfortable. There are snacks available (sandwiches, udon, sushi, fruit, veggies). There is a fridge with sodas and coffee, tea, and juices are available.
I read there are shower facilities and alcohol available, but I did not use these.
There are tv’s on the walls of the club. They are quiet with subtitles. I liked sitting overlooking gate 148 watching the planes (the Airbus 380 is huge!) and people.

I have flown with Korean many times and I
always enjoy it; however I think i won’t fly again due to what happened during my son’s last trip to USA LAX. He lost Korean’s flight during previous connection, I had to buy another ticket from another company. Korean charged me $ 300.00 in penalty for returning refund. I understand to pay a fee; however 25% of the ticket value in penalty is a rip off and unacceptable!
In addition I always wander why the air hostess treat Korean passages differently! They even knee in front of their sits to listen what they say, on the other hand for instance, when serving meals they fast say chicken or beef that’s it, the tea and coffee time they rush and don’t even offer.

Review for August 4, 2015.
Very accommodating airline! We used this airline for our honeymoon to Phuket, Thailand. Incredible customer service! Very courteous and kind staff. The 12hour flight was comfortable even if it’s economy we booked. The inside of the plan was clean and provide essential for the flight including slippers, headphones, toothbrush and toothpaste, pillows and blankets. The airplane food isn’t bad as well, recommend getting the Asian meal! Overall a wonderful experience.
But what impressed me the most is the accommodations with our flight delay. Unfortunately, we had a whole night and half a day delay to Phuket. However, they really took care of us! We stayed at the wonderful grand Hyatt hotel where they accommodated us with free breakfast buffet and lunch until our flight for 630pm. But we were able to explore the beautiful city of Seoul, South Korea! The hotel provided with a free tour as well! I mean WOW! Incredible service! With this kind of service… I don’t mind a flight delay at all! Thank you Korean Airlines! A wonderful experience.

Flying with Korean Air has been by far my best flying experience even compared to flying state-​side. I flew from LA to South Korea and it was extremely comfortable. Korean Air makes your whole trip as enjoyable as can be serving delicious food, giving warm towels to wash your hards, attendants are kind, seats are comfortable and there is plenty of space.
They also give you a bundle of goodies to make your trip more enjoyable, like a sleeping mask. My personal favorite is the stickers that you can put on your chair. Dont remember the exact wording but something like: Do not disturb, wake me up for food etc… I’m always concerned on flights that I’ll fall into a deep sleep while the food is being served. Not with Korean Air! I can sleep in comfort and know they will wake me if I wish.

I book a flight with them 3 months ago to fly my parents from China to New York for my wedding. However, two weeks ago, they suddenly change the flight so my parents flight here won’t connect any more. Basically,
first leg: 10AM — 4PM on July 21^st, was 12AM –6 AM
second leg: leaves at 12PM on July21st.
Who the heck does that?
And when I called them, they told me I have to call my travel agency to get them to do it. And when I called, it turns out Korean Air didn’t even inform them about it!
Unfortunately my traveling agency (vayama from kayak) is equally shady, I called them the entire last week and they tell me they will resolve it the next day or in 2 days or next week but nothing got done.
There’s less than a month left and I might have to get another flight.
tl;dr screwed over my connecting flights and refuse to change it.
oh they blacklisted my phone number so I had to call with skype. really?!

My third flight through Korean Airlines and has not failed me once in their customer service. OUTSTANDING overall! If I can give them 10 stars, I will without hesitation. Here’s why:
1. Booking the flight has never been easier and cheaper than any airlines flying to Asia.
2. Airline food will cater to both Americans and Asians alike (usually 3 choices in every meal).
3. Flight attendants will go out of their way to help the passengers, warm and friendly. Language may be a barrier but they will try their best to break the barrier down so they can help you.
4. Layover at Inchon Airport will not disappoint the passenger as the airport is very clean, organized and every employee disciplined.
5. Airline offers a free city tour (for longer layover at passengers discretion during reservation) which is very interesting, educational and rewarding especially the market and heritage tour. You can try on the King and Queen’s costume and have a picture taken. Food was cheap and delicious.
6. If you happen to lose or forget your luggage at LAX, email Korean Air baggage service and they will respond immediately with a number to call especially if they found your luggage. If you call the number given, a live person will talk to you right away, no voice mail nor prompt you to hold.
7. If you happen to live in San Diego, they will courtesy ship your luggage to San Diego Airport through American Airlines with information on the flight number and time of arrival «FREE OF CHARGE».
I am so impressed with their service I cannot list all the right things they do to provide the customer with an EXCELLENT Service!!!
Reviews I write only happens when a company goes above and beyond my expectations.

ughhhh…
Okay, let’s start with the pros first:
— Check-​In: The Korean air check-​in staff at LAX is awesome, friendly + helpful. They go above + beyond to make sure you get checked-​in fast. They help you find the best seat available according to your preference, and just generally try to accommodate you. I like them.
–Flight Service: They were attentive, helped me with custom forms. I know I should spend more time talking about service, but I really want to talk about the food. People are right, one of the best airline food out there. Bibimbap, mmm. with their paste. so good. Okay, and they will also still give you instant noodles too at any time you”re hungry. Imagine waking up from a nap and smelling shin ramen… mm delicious. China Airlines + Eva Airlines don’t even do that anymore. Therefore, Korean Air wins this.
The ehhs:
— Korean Air Lounge: It’s beautiful. Plenty of space and seats, along with a terrace. Simple snacks, shin ramen, beer, water, sodas. (honestly, better food + options than China Airline’s lounge). There are also showers available. As of now, they’re sharing the lounge with other Skyteam airlines so it does get a little bit crowded. However, the korean air lounge people were not as friendly as the check-​in people. It’s just that the check-​in people are so nice and get you so hyped about the amazing service, and then you get to the lounge and you’re just like. oh. It’s not a huge deal so it’s just an eh.
The bad:
— Actually booking a ticket: Maybe I should’ve put this first because you need a ticket to get on the plane. When I was booking my ticket, the website was down due to renovation (this is in September), so I called the customer service number to book it (I wanted to make sure I was booking a certain fare class, if you don’t care, just book through expedia and save yourself lots of trouble). I called 3 times because their system was done and they had to call me back, and I actually got 3 different fare quotes each time, luckily the 3^rd time was the cheapest. But anyways, not only was I put on hold for 30 mins each time only to find out they had to call me back, they never called me back. It was a huge hassle. I don’t think I’ve even waited that long for AA customer service. Furthermore, they’ve never credited my miles, I called them today (¹⁰⁄₂₁) to double check on it and guess what… systems are down and they’re going to call me back. ugh.
So in conclusion, Korean air, please get your website and your phone lines together and make it work. Korean air food, I think about you. Korean air check-​in at LAX, you guys got it going on.

Korean Air is one of the best airlines on which I have flown. My husband and I flew from Los Angeles to Tokyo and back ten days later. Service at airports by Korean air staff on both ends was excellent. Service on plane trips both ways was impeccable. The Korean food served on the plane was five star and better than food I have enjoyed at some restaurants. The Bibimbap was easily some of the most delicious I have ever had.
Should we ever travel to that part of the world again we would go Korean Air.

Dear Korean Air,
Why weren’t you in my life sooner for my travels to Asia? Why didn’t I pick you before? I’m sorry… I overlooked you, but I will not let that happen again! This was my first time taking Korean Air and i will say that it will definitely not be the last. This review is for my flight from Los Angeles (LAX) to Seoul (ICN) to Manila (MNL) and back.
CHECK-​IN:
I have to say that this was a breeze. It’s probably in part because we showed up really, really early. Nonetheless, the staff was very friendly and helpful. It was as simple as could be and probably one of the better check-​in experiences I’ve had among all other carriers I’ve flown.
BOARDING:
This was very simple not only because everything was orderly, but because the flight attendants were very quick to provide assistance when needed as well as find our seats. They were all willing to help put our luggage in the overhead bins. Best of all, they were all smiles the entire time.
FLIGHT:
This entire flight consisted of two legs: 1) LAX to ICN via the A380 and 2) ICN to MNL via Boeing 777. I wanted to single out the different aircraft because it does make a difference with room. On the flight from MNL to ICN to LAX, it was the same aircraft in reverse.
The flight to/​from LAX and ICN was on the A380 and this is a massive beast in the sky. It is awesome because it’s not only larger, but it has more space for each seat. I didn’t feel as cramped as I did on other flights to Asia. The extra space with the width of the seat and the extra legroom made a huge difference! I should also mention that since this is a new aircraft, the engines are much more quiet. This make a big difference especially when you’re wanting to sleep on a red eye flight. The Boeing 777 flight was a bit less spacious since it’s the way the plane is configured. Considering I was spoiled on the A380 flight, I wanted more space. ;)
The food on each leg was really good. I will throw this out there and please don’t judge me, but do not ever, ever, ever order the American type food on the plane. It’s always some dried out, tasteless, flavorless piece of chicken, fish, or beef that will disappoint you. For every meal, I opted to go with the Asian/​Korean dishes, which was such a great choice. The dinner option was bim bim bap which consisted of sticky rice, ground beef, and some vegetables. Mix it together with some Gochujang paste and you’re golden. It’s so delicious. There’s also some seaweed soup and kimchi that’s served with it with your choice of drinks: water, soda, or wine. The breakfast option was a porridge, which was delicious as well. The bim bim bap was also served as the lunch option depending on when you’re flight was taking place. The flight between LAX and ICN has two meal options while the leg between ICN and MNL had only one. Overall, the food was excellent and probably the best I’ve had on any flight. I didn’t have to worry about what I was eating or that it was too greasy or anything of that nature especially since I have sensitive stomach.
The service was excellent and the flight attendants did a great job with providing whatever was needed whether it was food, drinks, or immigration cards.
The entertainment options on the flight are plentiful. Let’s just say that you’ll have plenty of movies and TV shows to watch and even music to listen to. Want something in Korean, Chinese, or Japanese? They probably have some options for you. It makes the flight much more enjoyable when you have your own TV screen to watch whatever you want.
RECOMMENDATION:
The flight was amazing on all legs of the journey. Since this was my first time flying Korean Air, I really didn’t know what to expect. I had heard through other people that their service was really good and i know that they’ve been stepping up their game. After flying them, I know that for my next trip to Asia, which is fast approaching, will definitely be flown on Korean Air. You love your flight to Asia if you take Korean Air!

Great Airline!
If you’re flying to Asia try and fly with Korean Air. They are one of my favorite airlines.
I have had the opportunity to fly with them on several different occasions. Each time was a wonderful experience. The airline staff is really nice and accommodating. When you get on you international flight you are given a nice little complementary goody bag with sleepers, a toothbrush and toothpaste, note pad, eye mask and pen. The little pouch you can use over and over as long as it holds up which mine have and I had them for years. Nice little pouch for travel.
You always have a choice of food American or Korean style. Once when traveling they ran out and they bent over backward to accommodate me because I didn’t want the Korean style. SO they brought me food from the business or first class since they had run out in economy class. It was really nice of them.
On that same flight I had a horrible anxiety attack. The kind where all I wanted to do was, get up and open the emergency door. What a horrible feeling. I felt trapped like a rat, nauseous, crying, just totally. THANK GOD my mom was with me and was able to cram some sort of medication down the throat to calm me down. The flight attendants were so helpful and brought me cold towels to put on my forehead and neck. Eventually I fell asleep thank heavens, and woke up to being covered in blankets. When my eyes opened one of the flight attendants came over with tea and water for me and asked was I ok. I guess being a flight attendant you see it all.
Korean Air will forever have my vote of approve as one of the best international airlines. It’s just too bad they don’t fly to Europe from California.

I love the uniforms on these guys. Too cute. The staff were very friendly and helpful.
I loved that they had so many alternative meal options for vegans. Not that those were stellar, but for plane food it wasn’t too bad. I managed to pick out a few veggies that were edible.
Economy seats are simply not the way to go on super long flights, no matter what airline you’re flying with. I feel like it shouldn’t even be an option. Beds for everyone! That or teleportation. I am also open to the idea of taking a super fast jet to Asia. The kind that breaks the sound barrier and can get you there in about 45 minutes. Why are we not doing this? 24 hours on planes just to get somewhere seems like too many…
The restrooms were ok.

I’ve flown around 10 international carriers before and Korean Air comes smack dab in the middle in terms of quality: Better than Lufthansa and Air France but not as good as Virgin Australia or Etihad.
The positives:
Beautiful A380 planes to ferry you across the pacific, with plenty of leg-​room, comfortable seats and high quality entertainment system. The A380 is the best plane I’ve ever flown on and Korean is one of a handful of airlines currently using them.
Lovely flight attendants who were very kind to me when I became dreadfully airsick on my Seoul/​Melbourne flight.
Prompt boarding and offloading of plane. All four of my flights with Korean Air were on time.
The not-​so-​positives:
They served the same four meals on all four flights: This amounted to eight meal services, all with the same tired options. The meals weren’t very good and I’m pretty sure the beef option contributed to my airsickness on the last flight.
The entertainment system is pretty limited compared to other international carries like Virgin Australia, Etihad, and Qatar. There were only a handful of TV shows and movies (thought the movie selection, limited as it was, was pretty good). I flew my first two flights in December and returned home a month later and the entertainment selection was essentially the same. They may have added three or four new films in the interim.
So, yeah, I got extremely sick on the last leg of journey home due to some pretty bad turbulence. The head flight attendent approached me at the end of the flight and informed me that he had to tell Australian customs that I had been sick and that I would have to be quarantined in case I had swine flu! I was like, «look dude, you experienced the same turbulence as me and the woman behind me was also up-​chucking. I don’t have swine flu: I just ate your beef with potatoes and went on a rollicking ride across the equator». The sweet female attendants managed to convince him not to report my sickness to customs (thank you ladies!), and all was well.

Gee gee gee gee, baby, I was hella excited to fly Korean Air back home after a year of living in a country where bowing after ending a phone call is an indication of how much you’ve assimilated into society. Otsukare!
I usually try to save that shiny penny on flights because well, I am a frugal citizen (yes, I am cheap…) However, I knew this flight had to be special. I was going to return to a land of burritos, phở, Korean BBQ, steak houses, and Vegas… I NEEDED a good airline to accompany me back home to California, and it turns out that during the summer, Korean Air would prove to do just that.
Shelving out USD1300 for an Economy roundtrip flight from NRT (Narita-​Tokyo) to LAX (Los Angeles), I had high expectations for this airline. After reading reviews of how prestigious Korean Air was, I did not want to be disappointed. Although not everything went according to plan (which I will share later), Korean Air was able to provide me a wonderful travelling experience. Plus, I was expecting to eat some bibimbap on my flight, and you bet I was wired and ready to do some rice mashing when it came time for lunch.
Luggage:
Korean Air allows two checked-​in luggage, with each weighing at a max of 25kg (that’s about 50 lbs for y’all imperialist folks). Checking in was a breeze, and I made sure I had enough room to bring over some sake and green tea Kit-​Kats from Narita, and in exchange, grabbed some Costco sized goods for the journey back.
Accomodation:
I felt the amount of legroom was generous for an economy flight, but Korean Air has high expectations to meet eh? The airplane was very clean and smelled nice (it better have been cleaned after what happened (see below)), and the blue colors everywhere weren’t too bad on the eyes either. On long flights, you’ll get a complimentary blanket, pillow, and even a plastic Ziploc of personal hygiene needs (toothbrush, toothpaste, slippers, etc.)! That was VERY nice.
In-​Flight Entertainment:
Aside from the new friend I made on my flight, I had plenty to do to keep me entertained all the way to LA. The selection of movies were both family friendly and creepy (Black Swan anyone?), and there are a lot to choose from. Selections range from American Hollywood blockbusters, to foreign award winning films spanning Korea, Japan, and even Hong Kong. If movies aren’t your thing, switch your attention to the GAMEs section, where you can play some old school Street Fighter! I like.
Movies are bleh? Games are too easy? Then it’s time to jam to some of the best K-​Pop offered in the industry. Who doesn’t love a little bit of Kara or 2NE1, after all, they ‘are the best.’ I had a badass time listening to BIGBANG and dreaming about being able to go to Korea one day. Also, don’t worry about any children you may be accompanied with. The ‘kids version’ of the menus simplifies everything and makes it easy for them to understand. For example, the map option tells them ‘how long’ and ‘how far’ the plane is from the destination, instead of simply inserting times and numbers. You can’t make kids figure out military time now can you?
Service:
The stewardesses all spoke to me in Japanese. I liked it, even though my Japanese is terrible and resulted in me getting a US customs form in that language. Haha, I had to ask my friend for help translating some parts. Korean Air service is simply great. While Korean service in general is pretty subpar (I’m talking about you KBBQ staffs in K-​Town!), this airline has a reputation and it keeps up with it. If you are obviously foreign, I think you may receive even better service.
Food:
Just like in my foreign travel destinations, food plays a HUGE component to my decisions. Upon reaching the appropriate altitude where service begins, we were immediately given water to hydrate us, as well as prawn crackers! These are some of my favorite snacks and I was ecstatic to receive them on a flight. Shortly afterwards, lunch was served, and you had a choice between bibimbap (Korean mixed rice) or some standard Western fair.
Of course I got the bibimbap, and let me tell you– it was HELLA good! For those that don’t know how to make it, you have to open up the container of white rice, and mix it into the medley of vegetables and meat provided. Squirt on some chili sauce (and a whole lot of it), mix mix mix, and enjoy! All the meals also came with a small dessert, side dish, and choice of drinks. For all the Korean beer lovers out there, Hite IS provided on flight. Ask and you shall receive.
Everything on my flight went really well, and I would highly recommend you consider Korean Air for your next travel opportunity. However, my personal issue was that unfortunately, my flight was thirty minutes late to depart, which resulted in a WHOLE entire mess while at LAX (see my American Airlines review for the horror story).
Aside from that, it was an absolute treat flying Korean Air! Will fly again!