Ice Currency Exchange

Unbelievable! Expensive shouldn’t mean highway robbery. $ 1100 exchange cost $ 229 so I ended up with the equivalent of $ 871.

The exchange rate was lousy to begin with but then they add on a $ 9.95 service fee. You are better off going to your destination and exchanging your money there.

It’s an airport, so you’re a bit of a captive audience — i.e.: higher fees ($ 9.95/transaction) are expected I think.
But for what it is; a currency exchange — they’re fine. Customer service was fantastic, they promptly changed USD for RMB. Note — they didn’t have HKD on hand, but could have gotten them if I was willing to wait 15 minutes (it wasn’t a cash emergency, I wasn’t willing to wait). I imagine not having a specific currency is a rarity, however (never had that issue before).
They do take credit cards which is handy. But there is a cash transaction fee for that (certainly from them; ~1%, also from your credit card I believe).

Such a rip off! My bad for not doing my due diligence; but they charged me a $ 5.00 «commission» on a 10CHF bill and would not combine the Swiss currency with my Euros, so I netted $ 4.45 on that one transaction. For my euros, I netted $ 78.70 on € 92! They grabbed $ 9.95 commission on that one. € 92 should have been worth about $ 104.41, so the total net profit for them (and loss for me) was over $ 40 — roughly a whopping 35%. The teller was unfriendly and uncaring.
While I appreciate they are there to make money, there is fair, and there is «rip-​off». I’ll leave it to you to decide which category they fit into as well as whether «Parth P.» wrote a «shill» review for them.

Total rip off. Expect to be taken by 15%. I lost $ 200 for a $ 1360 exchange. Your odds in Vegas is better.
Updated 10/​25/​2014: After filing a complaint with the BBB, this company owned up and refunded the fees, so my money exchanged is only at the exchange rate at the time. I still think their fees are very high so please be careful.

Like I said in another post, my fault for not doing the research. If you can, exchange your money somewhere else. I lost about $ 113 in the exchange. OUCH.

Well, with any airport operation, you’re bound to get the airport premium. That being said, I.C.E. currency is fairly competitive with their prices, as I decided to do my research during my travels, only to find that TravelX was much higher in exchange price, and administrative cost. I was able to find friendly tellers, good prices, and wonderful advise. Like I said, you’re always going to find the airport premium everywhere you go, its the price of doing business. After all, you cannot expect a business to absorb all the cost of operations without passing some to the consumer. Anyone with half a brain will understand how a business is ran. One thing I wish they were able to do on my return was to somehow change out the useless change I had in my pocket to good olé American dollars.

RIP OFF!!! Changed currency here and came up $ 70 short. Get your exchange from an ATM.