Kaitlyn Clothing

Wife loves the store for all the great selections at low prices. Seems to have lots of variety and easy to find what you want. Seems like whoever is buying for this place is doing a great job!

Everything in this boutique looks cheap and generic. Its like the small, less diversified cousin of Forever 21. I feel bad for UCLA students because there is nowhere to shop in the area for last minute outfits.

It is what it is:
a very cheap college boutique.
That said, it’s the best of its kind.
Over the years, I’ve bought cute tops there (for pocket change) that have garnered more compliments than some of my regular designers of choice. (Tory Burch, DVF, and Missoni are my usual drugs of choice.)
I am a smallish 50-​something, so can’t (don’t want) to wear much of what’s in stock. (Slutty College Girl stuff. And the ‘smalls’ do run out too fast.) But I am usually able to find an interesting top, sweater, or piece of jewelry whenever I return to Westwood.
Yes, the salesgirls are not always the best. But they are COLLEGE KIDS, for heaven’s sake. Give them a break. They’ll grow up one day.
In the meantime, grab your cute, cheap top and go out to dinner!
Lots of fun restaurants in Westwood!

2014 Unilocal 365 CHALLENGE — ¹⁵⁹⁄₃₆₅
I really like this Kaitlyn location! I think it’s because it’s the first one I’ve ever visited: P I’ve been frequenting this store a lot recently since I just moved to the West LA area.
Kaitlyn is a cute boutique-​type store, but they have several locations (mostly in Southern California) which is nice. Their clothes are pretty reasonably priced, being more expensive than the more common teens/​young women’s clothing stores such as Forever 21 and H&M. I think Kaitlyn’s clothing is much better quality than those chains.
One thing I really like about Kaitlyn is that the clothes are organized by color. It’s really convenient to find something specific, in my opinion.
The sales associates have been hit and miss here. Sometimes they’re really helpful and friendly, and other times they don’t even greet me when I enter. Kinda just depends on who’s working that day.
There is street parking out front, but also there is a parking garage down the street that is free for the first 2 hours anytime before 6pm. Starting at 6:01pm, they have a $ 3 flat fee that is CASH ONLY!
One of the things I DON’T like about Kaitlyn is that their return policy sucks… it’s non-​existent. Once you pay, you can’t go back. It’s exchange-​only and you only have SEVEN days to exchange which is super crappy. They seriously need to do something about that, because that’s terrible.
Overall, I LOVE Kaitlyn. I think I’m gonna be coming here much more often now that the weather is getting better and they have the cutest clothes! :)

Wow — this place is amazing!
There clothing is not only trendy and cute, but relatively cheap! They have all your essentials for every season!
The staff is more than welcoming, helping you find what you need or starting a fitting room for you! Plus, sometimes they have discounts if you follow them on instagram which makes buying clothes a lot more fun when they are cheaper (right?!). Just because they sell their clothes at a lesser price point does not reflect the quality. I’ve had my Kaitlyn clothing for a while now, and its in wonderful condition.
Perk… Parking is in a nearby lot with a free 2 hours (I believe). Plus they are centrally located in Westwood.
This is my go to place whenever I need some retail therapy or a dress for an event.

PROS:
Inexpensive but not «cheap»
Well organized
Nice seamless tank tops
CONS:
The worst customer service I have ever experienced (including large chain stores in list of stores to which I am comparing Kaitlyn)
No refunds: Exchange or store credit only within 7 days
Obviously disdainful, unhelpful, at times downright rude sales associates
Selection can be quite odd and trashy (but not always)
Let me start by saying I HAD been a loyal customer since spring of 2010. I always loved to shop here. Sure, I didn’t ALWAYS love the styles, but that was generally more of a reflection on current style rather than simply what Kaitlyn stocks. I like the way the store is organized by color and that they have a mix of casual and dressier clothing, and within the dressier clothing, they usually have some classier options and then options for going out.
My last two experiences, there, however, have not been acceptable in the least. I went in recently and was treated with indifference and even a bit of contempt. There were a few articles of clothing hung on the top rack that, despite being 5’7, I couldn’t quite reach. I don’t like asking for help in general, but goodness forbid I bother a salesperson so preoccupied with gossiping with her coworker while one reads a magazine and the other stares at her phone. I stood on my tip toes, did everything possible in an attempt to grab the shirt, basically very, very clearly needing assistance. My friend finally called over one of the saleswomen, who ACTUALLY rolled her eyes as she grabbed the pole to reach the shirt, sighing dramatically the whole time. 10 or so minutes later, I was once against attempting to reach a shirt hung on the top rack, and this time was REALLY determine to do it myself rather than face the wrath of a disinterested 20-​something clearly more interested in texting or checking facebook or whatever it was she was doing on her phone. Desperate and with the top JUST out of reach, I actually JUMPED (well, hopped) in an attempt to grab it, whacking my head on a shelf. I finally asked for help again, apologizing profusely for bothering the saleswoman (even though I was just asking her to do her JOB). If anyone even bumped into the corner or a table in any of the stores where I have worked, I would IMMEDIATELY ask if the person was okay, and could I help them find anything. This saleswoman instead gave me an extremely nasty look, rolled her eyes, and glared at me as she straightened out the bags on the shelf that I had JUST HIT MY HEAD ON trying to reach a piece of clothing she should have been offering to grab with the pole for me.
I ended up buying a top and two sweaters. One sweater, I discovered later when I went to wear it, was defective, with a hole where the saleswoman removed the sensor.
I walked in to exchange it, and was treated rudely. I was 4 days over their return policy. I attempted to explain that I have been in the medical hospital at UCLA Ronald Reagan (and even showed her the bruises from the IVs, the tape marks from where each IV was taped down, AND the sticky marks from the EKG and heart monitor leads I was attached to for the last week). Now, I was most certainly not looking for sympathy or anything like that, I was just trying to explain to her that today was the first day I was even able to leave a hospital room, let alone get to the store to exchange something. This has happened to me before (I have ongoing medical conditions), and not only have stores always been accommodating and understanding, I’ve even had COURTS be accommodating (irrelevant, but the court was willing to change my traffic ticket appeal case to a trial by paper or whatever you call it from an in-​person trial even though the hard and fast rule is that all changes must be requested a certain amount of time in advance, possibly 3 weeks, and I was asking literally DAYS before). Instead of accepting my request that I simply exchange it for the exact same item with NO hole in it (and maybe, for the sake of reflecting well on the business and on herself as a HUMAN BEING), telling me she hopes I’m feeling better or something along those lines, she instead commented on the placement of the tag and said it wasn’t in the seam, implying that I had reattached the tag myself somehow.
Kaitlyn, your salesperson just lost you a very loyal customer. This honestly does sadden me because, as UCLA student, I found Kaitlyn to be a great local option for affordable but decent quality clothing, and had, until recently, enjoyed the process of shopping there. However, the customer service during my last few visits to the store and the way in which I was treated when I attempted to exchange the sweater made defective by a saleswoman’s haphazard removal of the sensor has ensured that I will no longer be making any purchases. I am extremely grateful for the presence of Keene and the other shops in Weswood.

Worst exchange policy ever. If you use one of their newsletter coupons your can’t exchange your item… Stuck with a shirt I hate all because I tried to save two dollars.

TERRIBLE customer service. Sold a defective item, wouldn’t exchange it for another one. Who does that?

Yes, I went into the store because of its name. I also went in not expecting to buy anything but came out $ 100 broker. I was expecting everything to be really expensive and was shocked at how reasonable the prices were! Although their clothes aren’t made of silk and cashmere, for the prices you’re getting them for it’s a real deal and they aren’t awful quality like a Forever 21.
Everything in the store is really cute and the staff was really friendly. My only complaint is there aren’t a lot of sizes for each item. Lucky for me though or else I may have bought out the whole store…

i am an affordable boutique-​aholic. i’ve done a couple reviews on these small little boutiques and i must say they are my guilty pleasure. cute decent clothes at affordable prices BUT it astounds me the level of customer service these places have. very rarely do they greet you when you walk in the door or pay any attention to you at all… kaitlyn is not that different. they seem to only notice you when your handing over your credit card. if you’re the kind of shopper that likes to get in and get out with no hassle i suppose this is the perfect place for you.
in a nutshell, decently priced, medium quality clothes (although very cute), with ok service… definitely worth a look though.

The clothing selection is great except you can almost never find your size! How frustrating when you finally find the perfect top to match your new skirt, but there’s only one of it in one size. I mean, C’MON KAITLYN. I’m always ready to buy your stuff. I WANT TO BUY YOUR STUFF. How can size small be so hard to find at a clothing store?
Also, it’s great that you hire students to work there, but … you can at least be a little more selective in terms of professionalism. No one greets me when I enter. No one asks to help me. I barely get a «Hi, how are you?» when I pay at the register. This is SALES, man! Learn to interact with your customers. Most of the time I can’t even tell if there’s anyone working there because the girls are always chatting and laughing with their friends in the changing room area.
Anyways, I’ve stopped going. The clothes are overpriced and the customer service is crap. FYI, Westwood village is not just a college population … there are more professionals than you think walking around, looking for potential anything.

Love the clothes selection, but stay away from the jewelry. Seen and heard things that’ll make your soul weep… just don’t do it.
And yes, the quality of the clothes is cheap, but there are some good finds.
I do highly recommend buying your party dresses here. Cute, cheap dresses = The perfect party dress you won’t mind having booze spilled on.
There is also a limited number of each style, usually 2 smalls, 2 mediums, and 2 larges. So if you’re a size small, you kind of have to shop frequently because the smalls go out the fastest; but they do receive new shipment every Wednesday and Friday, so as long as you shop here during the later half of the week you’re solid.
And, again, yes, the customer service here sucks.

Kaitlyn is one of my favorite stores to shop! The buyer knows what she’s doing and the way the store is set up is very clean and organized. The girls are very helpful especially the manager. I recently got to know her and she’s very personable and has a beautiful smile. I don’t understand why people are giving them horrible reviews. They must go in when it’s really busy. I also love the way they dress up all their mannequins. It just shows that the girls have great style.

After going back in a couple weeks ago, nothing has changed. Merchandise lacked quality, and the employees, still bitter about being there.
Honestly, sure I can find a few things, but it’s not worth it.
I would recommend Blush (just opened on Westwood Blvd (next to Top Shoes), they have exceptional customer service and chic clothes.
Also, Katwalk, their selection is good and their employees are MUCH nicer than this place.
A little effort goes a LONG way!

Hi Kaitlyn,
Your workers are unbelievably untrained in customer service. There are a few words in the English language that are useful to know like «Hi» or «Hey». It’s also good to smile once in a while and take your eyes off your magazines from behind the counter.
Sincerely,
Westwood

For the most part, it’s probably one of the better boutique stores in the village. Their clothes are really fun and fit a variety of different interests and style at reasonable prices.
No outstanding customer service remarks could be made about this place. I acutally think the girls who work there have only been notably nice to me once out of the 20+ times I’ve purchased clothes there.
I’ll keep going to Kaitlyn because they have decent things and good prices, but there’s nothing more I can say about that.

Kaitlyn is actually my favorite boutique out of the 4 in Westwood.
The main reason Kaitlyn is my favorite is because I think they have the best clothing selection. I’ve bought a few items of clothing from this store and the fabric looks and feels much nicer than it really is (e.g. I bought a $ 30 top, 100% polyester but it looks and feels like silk). They have a cute boutique style and some pretty unique pieces that I have been unable to find at larger, cheap clothing stores like Forever 21 and H&M. Clothing quality, style, and price point is actually very similar to H&M… but there is no H&M in Westwood, so Kaitlyn is a nice alternative within walking distance.
Their accessories look kind of cheap, but I do like their clothing selection, which is updated quite frequently. My experience with the staff has always been decent, despite all of the bad reviews. Overall, I’d recommend checking this place out if you’re having lunch in the Westwood neighborhood and want to do a little shopping.

I went in here to buy my girlfriend a present for her birthday, and I usually don’t like to buy her clothes because she always ends up exchanging them. However, I ended up walking into Kaitlyn, and the girls who worked there were extremely helpful, and sold me into buying a few articles of clothing and some jewelry which my girlfriend loved! I thought the price was very reasonable since I was ready to pay a small fortune of my small paycheck so props to Kaitlyn on that. Double props for having awesome service and hiring some girls who are verrrry easy on the eyes too.
I will not hesitate to come back again!

This is one of the few cute clothes stores in Westwood, so if you’re buying something here be prepared to see at least three girls on campus with the same outfit as you.
When I first discovered Kaitlyn I fell in love. I wanted to buy everything I saw… and was amazed that everything was so cute and CHEAP. I thought it was like someone had taken Forever 21, chosen all of the cute things, and put them in a store that was clean and close to campus. It was like a dream come true.
However, after wearing the clothes I got here a couple times, I discovered the the quality of the clothes here was kinda crappy. I’d wear a shirt three or four times, and it would start beading. Then, if I put it in the wash, the shirt would look like I had worn it a million times, as it would become really thin and flimsy.
Don’t get me wrong, I still really like this store and think that the clothes in it are adorable, but whenever I shop there I have to stop and think… «would this shirt still look as cute after I have worn it a couple of times?» Unfortunately, the answer is typically «no.» Consequently, I have stopped coming here as often.
Overall, this store is good if you are, like me, on a college student’s budget and like cute, cheap clothes. However, if you like your clothes to last and like wearing clothes that no one else has, then I’d suggest shopping somewhere else.
Side note: This store is actually really similar to Katwalk, which is a couple stores down, because they are both around the same price range and they both have items that are similar styles. In fact, sometimes I see the exact same thing in both stores… so if you like Kaitlyn then I’d suggest going down the street and checking out Katwalk as well!

It’s such a shame to have a store with such an awesome array of clothing that is soooo lacking in basic customer service skills. The cashier was snippy with a god-​complex. When I asked her what she thought of an item I was considering buying she rudely said, «how am I supposed to know?»
Will I go back? Only if there’s something truly extraordinary in the window. If I think they sell it anywhere else, I’ll quickly take my business elsewhere.