Extraordinary Real Estate

Matt Manners of Extraordinary Real Estate helped my husband and I find an investment property in Atwater Village when nobody was interested in investing in that area. The place needed a bit of a facelift and he generously shared numbers of his crew: a plumber, an electrician and a carpenter etc. When the place was completed, he placed beautiful ads, screened applicants and found perfect tenants for us. That was almost 10 years ago. It’s the best investment we’ve made and the happy tenants still live in our duplex! Thanks Matt!

I was looking for some business property for an office recently and again was so thrilled with the level of service I received!

Five years ago, we purchased a home in Highland Park and Extraordinary Real Estate represented the seller. Matt Manner was such an impressive negotiator, we listed our home with him. Not only did he sell our property quickly and for top dollar, but it was all accomplish with great expertise and ease.
We are currently looking for an investment property. Guess who is on the hunt?

The best realtors in NELA. Matt Manner and his team at Extraordinary are easy and fun to work with and know the LA market inside and out. Matt has helped me on numerous purchases. If you’re looking to invest or buy/​sell a home, start here IMO.

While she is relatively new to the Extraordinary Real Estate team, Alicia Brockwell has been a great addition by providing me excellent guidance on how to best rent out my income property. From the start, she explained the process and answered my questions quickly and thoroughly. The property management consulting included staging the property to make it as appealing as possible, which brought out the many highlights that might not be seen by potential renters. Her knowledge of the various rental platforms and professionalism makes her a fantastic person to work with and I recommend her wholeheartedly.

The Extraordinary team are professional and trustworthy. Their knowledge secured me a great deal, Matt’s creativity added extra income potential and then he rehabbed the property and developed an additional unit — all on time and on budget. Keely then found great tenants too. This has been the most profitable investment I have ever made, for the least effort and stress. Extraordinary Real Estate gets my highest recommendation.

Wow I just got into my new place and I couldn’t be happier. The associate I worked with was named Max. And he was just the most helpful and nicest boy. I’m so pleased, the price was a bit much. But totally worth it in the grand scheme of things. Highly recommend.

Matt at Extraordinary Real Estate helped me and my girlfriend find the perfect home in Silver Lake! He was very attentive, not too pushy, but worked aggressively to get us the best price. Call him, he’ll take care of you!

Jeff Gonzalez was incredibly helpful when I was looking for a place in the Monterey Hills area. He had a lot of knowledge about the local area and the properties. He was very accomodating and really helped to ease the stress of finding a place with his easy-​going demeanor. Highly recommend him and the Extraordinary Real Estate team!

Maxwell has overseen our project and has been extraordinary. No pun intended. The quality of their craftsmanship and professionalism is second than none.
If you are looking for someone to get the job done under budget and ahead of schedule look no further. I couldn’t recommend a better company. If I could give them 10 stars I would.

Where to begin? Our real estate agent told us the landlord, Matt Manner, insisted that we start our lease the week before the 1^st of the month. When we moved in on the 1^st, the stove light and fan had not been hooked up, a special order shower rod had not been installed, the tools from the flip were left all over the place, the communal washer/​dryer for all tenants was on our gas bill, the thermostat that was needed for the heater to work had not been installed, and the place hadn’t been cleaned.
It took 5 weeks to get them to finish the place, and in the meantime, when we called our real estate broker, she asked if we couldn’t «like, take a look at it?» ourselves. Then we ran into her and Manner on the street, because they are «dating.» Oh, I see.
I wanted to install a breakfast bar. Manner said we could, if his guys could do it and we’d split the cost. I did a bunch of research on what I wanted and how high it needed to be. I asked if he wanted me to get the materials and then he could send his guys over. No answer. Instead, Matt Manner’s assistant, Adam N., (see 5 star review below) showed up one day and installed an Ikea bar that is very, very high. Our Ikea stools are too short to eat from it, and Ikea does not sell a taller stool. We never, ever use it.
(Then I realized that installing the breakfast bar was one of the things they hadn’t finished before we moved in, and Manner thought he could charge us for it.)
WAIT, THERE’S MORE.
The fridge is so cheapo that one of the shelves it came with doesn’t actually fit, and the ice cube dispenser in the door is so poorly designed that you can’t get ice into a glass without some ice spitting onto the floor every single time.
The gate that fenced in the parking lot broke in half. Matt Manner refused to replace it, so that our child and all 3 dogs on the property can get out and anyone can get in.
Then he rented the «artist’s studio» out back (which is actually the garage; which he offered to us at an extra $ 500) to a guy who’s girlfriend kicked him out. (I could hear him on his cell phone). The garage has no toilet nor running water. The guy was living there, parking in our space, and using our address for his mail. After repeated emails to Matt Manner, he finally evicted the guy. The next dude he rented to got robbed of $ 2000 worth of leather materials within days of moving in. Then he rented it to a young girl and her mother who had friends with tattoos on their faces and necks coming in and out at different times of day. The lady next door saw them brushing their teeth at the outdoor spigot. When they were finally evicted, they left a gallon jug with urine in it.
Water from the bathroom in the upstairs unit leaked through the tiles and our ceiling so hard it set off the fire alarm. It warped the floors. We couldn’t get the closet doors open because the floors were too high. It took them 5 weeks to fix the ceiling and the floors.
Then the Historical Zoning Board noted that Matt Manner hadn’t put in the right windows or gotten the front fence approved. Matt Manner replaced our windows on December 23^rd, during our Christmas vacation, leaving nails in the yard and white dust all over our floor, our tree, and our presents. They removed the front fence and did not replace it. The unit is 10 yards from the train tracks. We have a 2-​year-​old child. They did not lower the rent.
Here’s the nutshell:
–Poor construction and use of shoddy materials.
–Refusal to maintain property in the original condition when lease was signed.
–Slow response or no response to requests for repairs.

We have had a very bad experience with an agent, Maxwell at Extraordinary Real Estate. He was unprofessional and misrepresented information about the property that he represented (a home on a walk street in Echo Park). I wish I could say better things about this company, but I just cannot after this experience.

Extraordinary Real Estate is a team of real estate experts from multiple disciplines across the industry including sales & brokerage, construction & design, property management, and investment opportunities. They deliver unparalleled results solidifying your real estate investments, wealth, and future retirement. I love that they are out to design spaces that elevate people’s’ living!

To make matters worse, we just found out that no insulation was installed per code and the 40k we spent on custom windows was wasted because the contractor they hired scratched most of the windows. Many of the windows were not installed correctly and no longer function. Unfortunately, the warranty on the windows is voided because of incorrect installation. Ironically the owner of this company asked us to update our review and change our rating but refuses to address the problems they caused us.

What a nightmare of epic emotional and financial proportions. If I could give negative stars for this company, I would do so in a heartbeat. I’ll begin with the moral of the story to warn others; never hire a «house flipper» to build your «dream home». If you do so, you have but yourself to blame for the outcome. Additional advice; be sure to bring as many inspectors as you can if you actually purchase a house from a «house flipper». Now on to what happened. We hired owner Matt Manner, who seemed a nice guy at first, and is owner of Extraordinary Real Estate to design and build a home we purchased with the hopes of remodeling it. Matt Manner, and his sidekick Adam Noël, assured us that they had years of experience in building «dream homes» because this is what they do for a living so we put our full trust into these people. It was only much later that we found out our project was the 1^st home they actually designed for a client. We found out that they are brokers actually in the business of «flipping houses» by buying fixers, throwing a fresh coat of paint on, and selling quickly for a handsome profit. But from looking at their website, one would be under the impression that they are also professional home design and builders. Not the case. This was a project that was promised to be complete in less than a year, starting in 2012. It is now 2015 and the project is still not near completed, has been wrought with problems, incompetence and a host of legal problems that we cannot go into because it is currently in litigation. They literally «walked away» from the project when things got tough. We signed a contract with the owner, Matt Manner for a specific amount to manage the project to completion, hire and manage all the subs, and get final sign off from the city. Nine long months after applying for permits and finally getting the green light from the City of Los Angeles to start construction, we got the 1^st bombshell: In an obvious attempt at extortion, Matt Manner came to us and asked for double his fee! Incredulous, we asked why and his response was that he «miscalculated» the cost, time and labor it would take for him to manage and run the project. Our answer was of course was an emphatic «no» since he and his website said he does this for a living. We offered owner Matt Manner the option of taking our project and plans to another builder if he felt it was too much of a task to take on. He and his sidekick Adam Dean Noël insisted that they would then do the project for the original price as agreed. Our biggest mistake was allowing them to continue. But we noticed that as time progressed and after we poured huge chunks of money into the project, the project somehow stalled and each task took longer and longer to complete. Sometimes they would go weeks and months with little or no activity even though they kept demanding payments.
Since they were brokers, we struck a deal for them to sell our primary residence once our new house was complete. Also part of the deal was for Extraordinary Real Estate to broker the deal for the purchase of the one they were remodeling for us. As time moved on and the local real estate market got hotter, owner Matt Manner came to us in a 2^nd attempt at extortion and began pressuring us to sell our primary home even though he was nowhere near finished with our remodel. Had we given in to this pressure, we would have nowhere to live for the next 2 ½ years! We believe he pressured us to sell because he wanted the commission before the contract broker contract expired. After Matt Manner’s 2^nd failed attempt to extort money from us, the remodel project and progress all but came to a complete halt! No surprise there. But to add insult to injury, we started finding all sorts of building defects, safety issues and overall poor workmanship on the project. After a bit more detective work, to our utter horror we found out that Extraordinary Real Estate was hiring and using unlicensed, uninsured and undocumented subs and contractors. When we confronted them about correcting all the issues that had gone wrong, they denied all responsibility and owner Matt Manner had the gall to even pen an email response stating that had we wanted the job correctly with quality, then we should have paid more money! It rained in March 2014 and flooded the lower portion of the home; we found out they didn’t follow the engineered plans for waterproofing. The 30k we paid for wood floors had to be redone because they hired inexperienced and unlicensed floor installers that did a horrible job and the floors starting popping up in 3 months. Since Matt Manner and company refused reimburse us, we had to pay another licensed company to install new floors! This type of incompetence was found throughout the project (crooked walls, plumbing, unsafely installed electrical, tile, new Heating /​air conditioning, etc.), the list goes on and has caused us to have to pay for many expensive items twice!

I wish I could put –5 starts…
We bought our house 2 ½ years ago. Starting with the escrow process we had to fight to get things fixed, things that the general inspectors we hired told us that were ilegal or wrong. Btw, most of those mistakes, we couldn’t believe a constructor can do when they were almost common knowledge, but anyway…
9 months after we moved in, the garage door fell down (literally). After some back and forth, Extraordinary realstate sent their garage guy that installes all the doors in the rest of propierties. This person was trying to fixed the garage door for about 8 months!!! Every weekend spent hours and hours replacing pieces and adjusting things that were wrong. Incredible.
But that was only the beginning of the problems. In this 2 years many things got broken. Most of the material they use to flip this houses is cheap and things are not installed properly. Poor quality of work in general.
Examples: Sink of the second bathroom shower (that we almost don’t use) was broken since day 1, sink of the kitchen got broken a fee months later, the cabinets of the bathroom as well, the planks of the wooden floor started separating, but one of the worst I just found out today. The tiles of the main bathroom shower are falling apart and a big horizontal crack appeared all along the shower. I don’t know how big this problem is but it looks bad…
I’ve never written a review but this time I thought is important for the people who are dealing with them to know the quality of their jobs.
Why is so impossible to do a good and honest job? we are paying for that!
People work so hard to be able to buy a house that frustrates me so much being fooled.

I’m glad to hear these folks are excellent at representing buyers. They also flip properties, and I wish they were excellent with that as well. I bought a property from them. They were scary-​slow to communicate or to do any promised repairs. I was told certain repairs were complete and then discovered they weren’t… It was a sting of promised due-​dates that came and went, with my agent and I endlessly checking in. At least they eventually got to it all. Regarding the quality of their construction — some seems quite solid, and their floorplan design was great, I’ll vouch for that! However, I’ve discovered some unfortunate «rush» construction that you hear about with flippers. Now, little over a year later, my «new» exterior paint is coming off. My contractor says Extraordinary used interior filler instead of exterior filler on the wood before painting, so it’s bubbling off now… That decision to skip the correct 5-​dollar product back then is costing substantial money to fix today, so, that’s when I realized I should write this review. Some of their team actually seemed like fine individuals with great taste, but I just wish they were more careful with their flipping work.

Extraordinary is not only my favorite real estate company in Highland Park but their office space/​building is designed so nicely. The team is really hospitable and really takes the time to get to know you and wants to help you build your wealth. A very good looking team of creators!

Extraordinary promised me to find the home in an unimaginable amount of time and delivered! I was so impressed! The process from finding a home to buying a home to settling in was completely easy. Extraordinary Real Estate made home buying a fun and exciting experience. Ever since then we have referred friends and family and are continually impressed by this company. My wife and I couldn’t be happier.

Whether its investment, an income property, an upgrade or a first home. The team at Extraordinary has always been inspiring and helpful. They are the only agents I would use to buy or sell a house in NELA (North East Los Angeles).