Delta Cargo

This is the first time my dog is traveling and was a little scared and nervous of the situation. The staff there was very friendly and worked quick to make sure everything was in place. I missed my actual flight (due to payment, closed section of the road/​entrance and some paperwork) that I scheduled for for us and our dog but was quick to change his flight. It recommended you arrive 2 hours or so before flight but arrive a little earlier incase. Only downfall to that was he stuck in a kennel longer than the 6 – 7 hours we originally planned. He was stuck in a kennel for almost 12 hours. But he arrived safe in Hawaii. It’s more expensive them others but as my first flight with delta it was worth it for the safety and friendless.

Friday, September 4, 2915 around 12:30pm. Do not know his name, but wonderful experience, his attitude helped me with my domestic shipment pickup. My cargo was «reassigned» so many times in ATLANTA (Atlanta Hartsfield) a delay of one day in my world when I scheduling my work around a Thursday evening pickup, and this gentleman made the calls to bring the pallet/​9 boxes to the south dock, bay 14 or 15, allowing me to breakdown the shipment loading on my utility trailer for the 312 mile return trip to Mammoth Lakes. He reminded me of Tom’ s engagement with clients. (Tom retired 4 — 5 years ago from Delta Cargo). Yesterday’ s handling in LAX by this gentleman made up for the ATLANTA handling. Thank you, whomever you are. Tony Fryer

Arrived at 4 AM to send my cats out on the 6:55 AM flight. Everyone was nice, helpful, and knowledgable. The whole process was seamless and painless (except for leaving the kitties). They made it to DTW safe and sound and were even available before the quoted pick up time. Thank you to all the employees for treating my cats like family and for working the late (early?) shift!

The employees here have Worst attitude and longest wait ever. I have to come back tomorrow since there’s 1 person working and 10 customers waiting. Plan ahead and come early

Love the Delta Cargo Team! It’s stressful enough to ship your dog anywhere but when service sucks, it’s awful. Thankfully, I got the best Delta that made shipping my newfoundland non-​stop from LAX to DTW a complete breeze. They did everything for me! Melanie, Ray and Samantha were great. Truly compassionate and understanding of my situation (AKA 155lb dog). I’ve used other carriers but will always stick with Delta Cargo now. I ship my dogs all over the country for dog shows and breeding purposes so picky is an understatement. I am sure they’ll be getting more newfies soon since my experience was excellent. Thanks again!

For the couriers/​transportation industry, if you have tendered shipment here at Delta, you should know that DASH service is priority, even though you were in line before the people standing at DASH, they are still a priority.
I was standing in line for the DASH service, an employee told us that we are next & a priority (assuming we’ve never done this before) & when someone calls behind the counter, just go up. Well, the counter called «next» in a very low voice, and someone else got up whom wasn’t a DASH service. So the employee that told us reminded us again.
I didn’t say anything but if the employees know this, how come the other employee doesn’t say anything when she said, «next». She saw us, she smiled at us beforehand when she went into the office, but she continued on taking the other guy instead of saying, «oh, those people are next, DASH is a priority.»
So we continued on waiting.
It just drives me nuts when I see this kind of services/​workers. Seriously, if you don’t want to give us any great level of service then work in a different field. Have some pride & dignity in your work. It will get noticed.