Daltile Sales Service Center

They can’t even get their automatic message right. Their after hours message says they are open on Saturdays from 8 to 11 am. Called on 6÷13÷15 several times between 8 and 9 am. Should be open, right? No, the same after hours message keeps answering. No way to leave a voicemail. What a bunch of inept dufuses.

They moved to a new location!!!
3378 North San Fernando
Los Angeles, CA 90 065
They are next to Pep boys ;)))))
Just letting you guys know!

Never, NEVER AGAIN!!! Terrible customer serrvice and poor return policy. I paid cash for tile and came back the next day because it was the wrong color. They charge a 25% restocking fee which they don’t tell you when you buy it. Then they take 4 to 6 weeks to mail me a «CHECK» when I paid CASH $$$. This is several hundred dollars. That is WRONG in every way.

I read the negative reviews, and I decided to try Daltile Sales Service Center anyway. When I arrived, I was greeted warmly by the sales lady. She was very very helpful and friendly. The prices were reasonable. I was looking for a timeless, beige bathroom tile with all the trim pieces. After looking at many samples with many different styles of tile. I chose a beautiful beige «marble look» tile for my bathroom at ¹⁄₃ of the price that I was quoted at the other locations. Granted that it was not the same exact tile, but the Daltile selection was a better choice for several reasons. 1. The floor tile selected was not glazed and therefore safer for me to walk on after taking a shower. 2. The price was reasonable. 3. They had the tile in stock, and I could pick it up in 2 – 3 days. This was very important. Other locations had quoted a four to six week waiting period. 4. It was a high quality porcelain tile.
I would recommend Daltile Sales Service Center to anyone who wants a quality tile for less money than at other tile stores. By the way, Home Depot carries a limited stock of Daltile. So if you’re looking for a very simple pattern, you might find it at Home Depot. But if you’re looking for tile for your own home, come to the Daltile Service Center.

I’ve been coming here for years as I’m an interior designer and this daltile location is the closest one to my home. Whenever I walk into the showroom Jessica greets me warmly and always know what I need. Samples are ordered and sent directly to me or my client at no charge and get to me in lightening speed, usually 2 days. Whenever I have a project that requires tile, daltile is my first stop.

Went to their showroom at 2:30pm on 9÷2÷11, no one was there. Had to beg someone at the order desk for help. Then was told the showroom lady will be back by 3pm (they close at 4pm). She shown up at 3:10pm and we asked for help. She rudely told us to just look at the samples at the wall. We told her we did and needed help. She told us to look some more – acted and sounded like didn’t want to be bothered.
We left in frustration and bought $ 5,000 worth of tiles from someone else!!!
Daltile needs to straighten out this location!!!