Chipotle Mexican Grill

It’s usually packed because of USC, avoid going during lunch hour.

–5 stars if possible. This one’s probably the worst chipotle in America. They burn their chicken half the time on top of messing up with other things. One time my rice consisted mostly of undercooked grains. Not to forget the servers are as slow and inefficient as you can get. This place is a disgrace to the brand name. I downloaded Unilocal just to leave this place a bad review. One can be hopeful that things will change for the better

This has happened more times than I can remember, but they stop preparing ingredients an hour before close. To be fair, everyone must want to get out of there on time. BUT HOW DO YOU RUN OUT OF WHITE RICE FOUR HOURS BEFORE CLOSING? One of the key ingredients in half their menu. «It’ll take thirty minutes for the next batch.» It doesn’t take thirty minutes for me to make rice! Here, I’ll make my own rice and you make it into a bowl for me please. I’m starving.

This Chipotle was generous to donate 20 assorted burritos for our parent meeting at LaMotte ES this morning. Darby and Zoila were easy to work with and very attentive to our needs and requests. The burritos were prepared on time and ready for pick up. They were definitely filled well with ingredients and our parents left happy and healthy (no signs of e. coli, lol). There were no long lines when I arrived at metered parking was easy. Thanks Darby and Chipotle! We look forward to working with you again in the future and encourage our parents to do the same.

I loved the food I would go back; however, I have to say the line was huge. The time they take to prepare your food was relatively fast, but I have to say everything else aside from the huge line was great. I would go back, but I would have to say getting more people for busy hrs would be a solution to the big line or remodeling so that you can add two lines.

Always great. Not sure why people rate it so low. Oh yes,… the lines are ridiculous. At least you can still eat here. If this were a Michelin starred restaurant, you wouldn’t be able to get a table for months. At least a mere moment of your free time is all that you have to invest in a gut filling bowl, salad or burrito (yes, and tacos/​quesadillas). So, people need to accept the popularity of Chipotle and give it the high rating that it deserves!

This was a pretty busy chipotle right by the college so there are several college kids there. They are very fast! Only reason why it gets 4 out of 5 stars is bc of the parking just on the streets with meters makes it hard to find a spot

The line almost always extends out the door. But the veggie bowl lasts me through two meals, and I love the free guacamole. Good enough.
The place could be cleaner though.

–2 stars for being stingy with their portion sizes.
I came here around noon on a Friday, and there was a decent line. However, I ordered online so I didn’t have to wait to order. All was well until I opened the paper bag and realized that my burrito was the tiniest thing I’ve ever seen (not literally). My friends opened their bowls and the food didn’t even fill up the bowl; there was a good quarter to a third of cup of food less than what the bowl could have held.
The service here, in my experience, isn’t bad, but then again I haven’t waited in line and ordered in store for a very long time. Suggestion: just order online, it saves you the agony.
Would I come here again? Probably. It’s convenient, relatively healthy fast food, and really close to campus. Maybe today was just an off day.

This restaurant is simply filthy. We stopped here because it was close to USC. The food was typical for a Chipotle — it won’t win any awards — but it was okay. However, from front to back the floor was littered with food as well as trash, the soda fountain was nasty (I wouldn’t drink from it), and the tables were just gross. We wiped down our own table but not one employee lifted one finger to clear of clean a table the entire time we were there.
This franchise, in short, give the entire chain a bad reputation.

came here on a friday at 1pm so this was around lunch and lets be real… QUICK FAST SHORT LINE. I LOVE IT! now if youre reading this… please be aware i am the ultimate lover and believer of chipotles everywhere and this place is a place i approve of. there is free parking for about an hour which is convenient because the one thing i hate about la is the «no parking» vibes everywhere and im not trying to find street parking. this location is clean and fully stocked on the items (rice, meat, corn, etc.) which is nice because some locations are low and don’t realize it until its too late and theyre making me wait for my steak.
really nice staff members and it started off with the guy making my tortilla and bowl and if youre nice to them, theyll be nice to you. (tip: smile and theyll give you more rice, even after you ask for extra rice) by the end of the line i was pleased with how large my bowl got! and paying was even quicker. LOVE THIS LOCATION.
i shall return and as a chipotle fanatic this location does chipotle justice. i have visited many friends that live around here and dont know why i havent tried this location earlier… but thanks you made my belly quite happy that day… so much i had to take a break between bites :)

I only go here if I really craving chipotle. Relative to other locations, I feel that the service provided here is lacking. The lines can get way too long and I’ve seen the staff just kickin it/​joking around and letting the wait become ridiculous.
One time i actually stood at the register waiting to pay, while 2 staff members were playing tag or something (super awkward).
The extra star is for its convenient location for USC students.

This location is rather disappointing. The workers seem to work especially slow when there are less people in line. Not that it even moves very fast when it’s crowded though…
Don’t really like the staff here except the occasional tortilla guy who’s always friendly.
Workers here also seem to skimp on the meat here. Not my favorite location at all but I’ll have to deal for now since it’s the closest to USC ‚(
This is a shame to Chipotles everywhere. Step it up, Potle!

*** Pit stop review (LA/​USC)***
I was working nearby and made a pit stop for lunch. This is a pretty standard Chipotle restaurant.
What I like…
Since this is a cookie cutter establishment I really like the consistency of the food. I love getting a burrito with barbacoa, some rice, no beans, medium salsa, sour cream, with guacamole. Most other chipotle usually pile everything in the middle. This is rather annoying because you don’t get an even distribution of food in every bite. The server this time got it right this time and spread all of the ingredients the length of the burrito.
What I didn’t like…
This place is super popular! Try to get here before or after lunch time. There is a huge lunch hour rush at this place and it can get very crowded.
Bottom line…
This makes for a good place to stop and grab a bite. Parking can be tough. I found some metered parking around the corner, but those can be difficult to snag.
Food = good
Seating area = clean
Service = friendly
Restroom = clean

When I lived in the ‘burbs, I ate Chipotle at least 1 – 2 times a week. Since moving to the city, I’ve discovered the awesomeness of taco trucks for legit and incredibly good priced food. Last night, I felt like I needed a change and Chipotle came to mind for some reason.
This location is definitely meh. It was around 8pm on a Sunday night, so thankfully the line wasn’t out the door (as I would have been) but that didn’t stop the employees from winning the award as the slowest Chipotle in the U.S.A. I mean, forget a sense of urgency, I would have appreciated at least a little bit of enthusiasm or efficiency. Nope.
When I finally got to stage 1 (tortilla guy), he was super friendly, so that’s where one star comes from. And he helped stage 2 (meat and condiments girl) who was slower than a glacier in the dead of winter. The back up of food was incredible. I even lost track of my poor burrito bowl. And the food display looked disgusting… food chunks and debris everywhere. Not very appetizing.
Portions: Another award goes to… Chipotle Figueroa! For the stingiest portions, that is! Like seriously, does Chipotle corp dock their checks for giving away a decent sized portion? I’d even settle for the norm, but don’t skimp as if your life depends on it.
Attitude: Stage 2 girl looked like she’d rather have a root canal without anesthesia than be working. Slow, no urgency, and a look of IDGAF on her face. The cashier wasn’t much better. She did say thank you, but I didn’t feel the love, lol.
Food quality: Maybe my taste buds have evolved, or maybe the food just wasn’t that good, but I really didn’t enjoy my burrito bowl at all. The only thing that was good was the guac, but the chips were stale… not crunchy. Wtf?
The only other positive I could think of was the cool USC Fight On sticker that I added to my snapchat as I stood in line forever snap chatting random things. Sigh.

I’ve only been here once but I felt the need to post. There was an EXTREMELY difficult and despicably rude woman in line who could not be satisfied, despite all restaurant efforts.
She was blatantly disrespectful to the staff — and it was completely unwarranted — but they handled the situation with the utmost grace.
Also, my food was awesome as always Chipotle.

Aside from the service being really slow sometimes, I still go to this location all the time out of convenience. Today, though, while eating the chipotle I took back to my apartment I found a sticker in my guacamole. I didn’t want to go all the way back to show them the sticker but didn’t want to finish the guacamole I just paid extra for.

I’ve generally had an okay experience here, which is why I’m giving this place two stars, but today’s experience was the worst, and I don’t think I can come back to this location.
I know it’s fast food but wow the service was horrible for lunch today, and it was the least busy I’ve seen this place. The girl at the end just threw everything in my burrito in a total hot mess. When I asked for a little of something, she threw a big clump and when I asked her to take some out, she gave me attitude. Then she barely wrapped the burrito, it was the worst wrapped burrito I’ve ever had-​basically fell apart when I opened it. It looked so gross, I loss my appetite and I love Chipotle… The corn was still frozen too.
There were no forks and it took them super long to replace. Such a hot mess here!
Chipotle needs to check up on this location.

Chipotle is Chipotle — which in my opinion is definitely a good thing.
The reason why this location in particular gets 3 stars is because:
1. It is WAY too busy, and this usually always deters me from going to get a burrito bowl fix. Obviously, they have a huge student population to cater to but for some reason they still haven’t added more registers.
2. In effort to try and skirt the long lines, I’ve tried using the online ordering system. First off, you better be super aware of your hunger patterns because on any given evening, the wait time for your delivery order can be 1.5−2 hours for the ‘next available’ pick up time. And the one time I did it, my food was cold :(
On the other hand, this location isn’t totally a lost cause. There is free parking (45 min) in the parking structure behind it, which is great, unless standing in line + eating time takes over that much time.
Also, the staff is really friendly. When I had qualms about my aforementioned online order, one guy was super helpful in running around (even more than he already was) to help me get my food sooner.

3 stars just because it’s Chipotle and Chipotle always tastes good.
You would think that a business that caters toward thousands of hungry USC students would be quick to serve their food.
Unfortunately this is the SLOWEST chipotle I’ve been to — even the one by my house that had recently opened up is much faster than this location. Yes, the line does extend out the door, but it takes absolutely forever to move up even one foot.
Basically, this is a location that doesn’t give enough meat for your buck, takes forever to serve your food, and serves delicious food with a bad attitude.
Too bad I’ll still be coming back. But only because I really need my dose of Chipotle.
Come with a friend who’s fun to chat with. Otherwise, there will be lots of awkward moments while standing in line.