Black Car Sedans

Totally bogus…
I booked through Amazon Local. I thought it might be nice to get a decent ride to LAX in a Mercedes instead of the usual taxi. Just like others the time came for pick-​up and no one showed. Ended up calling a taxi anyway. E-​mailed and no response. Called and now the number has been disconnected… At least when using Amazon you get a response…

I booked a car to fly me from Los Angeles to London for the stone setting at my Grandmother’s grave. I called 4 days before I was set to fly to confirm my pickup to find out they were no longer taking calls or answering emails.
Had I not thought to confirm the booking made a two weeks before, they would have left me standing at the curb and would have missed honoring my late Grandmother.
I have yet to hear back after 5 emails and 3 voicemails. I cannot express enough how completely livid I am with this firm and how shameful I believe their business and practices to be. I was thankfully able to get my money back through a GILT promotion that it was originally booked through but please avoid these people at all costs. No integrity to be found among this lot.

Is it possible to have negative stars? This place is a complete SCAM. My mother and maid of honor planned a night on the town and rented their party bus for my bachelorette party. We had about 25 people waiting on a Saturday night to be pickup and they never showed up. My mom and all the bridesmaids were calling and calling and just kept getting an answering machine. There was NO way to get in contact with anyone. My poor mom and maid of honor were SO upset they had 25 people waiting to go to a show intown that was already paid for, and we had no way of getting there. It was awful. I would NEVER ever recommend these scam artists ever. Very upsetting for all involved.

Horrible Horrible experience. I bought a groupon for a round trip chauffeur to and from the airport. On the morning of the trip we waited an extra 30 minutes hoping that it would take us to the airport to begin our amazing trip. I have no idea who to call about this situation but I don’t want anyone else to be negatively impacted like we were. DO NOT USE THIS COMPANY!!!

Should be minus stars. Never picked me up. Don’t answer the phone, website is down, Amazon has pulled them. Almost missed my flight, had to pay for cab. They now have all my credit card information. If they are legit they have just done their company in. All the reviews read the same. Hopefully NO ONE ELSE WILL BOOK THEM. THIS IS AN EVIL, NASTY COMPANY

I got a certificate for this company on amazon local and they never showed up. DO NOT USE THIS COMPANY!!! I called multiple times and just got a recording saying the offices were closed and then it hung up.

There really needs to be a «0 stars option» for these jerks. I booked them through Amazon local for my family’s trip to Ireland. I was so pleased about providing a nice experience to start out our trip. Instead, we ended up driving the hour to the airport at breakneck speed, spending $ 150 to park the car at the airport, and starting our vacation under all kinds of stress.
DO NOT, UNDER ANY CIRCUMSTANCES, USE THIS COMPANY!
I’m surprised that Amazon local still lets them advertise; they’re giving that service a bad name.

DO NOT USE THIS COMPANY. THEY ARE A FAKE OPERATION JUST CREATED TO SCAM PEOPLE WITH COUPONS.
Yes, they are a scam. They flood the world with Groupon and other deals and then expect people just to give up trying to book. They don’t answer calls or emails, so what is the point of trying to book? I have tried for a week and there is no response, just recordings about how busy they are. Busy ripping people off.
I have asked Groupon for a refund. It seems to be a popular alternative to using their service, if it really exists. Groupon refunded my purchase and gave me credit in my account with them. Groupon has now discontinued their relationship with Black Car Sedans.
Read the reviews of this company since they started flooding the coupon world with their discounted rates.

DO NOT USE THIS COMPANY!
Got this through an Amazon Local Promotional Deal
I got the voucher because I had a planned trip coming up. I Tried to book a car on-​line and got to the point where they wanted credit card info. Nowhere was there a place to utilize the voucher number. The web site is kind of hard to navigate to get a car reserved. They ask superfluous information such as destination of travel. (why do they care where you are flying to?). So I decided to call them directly and was told that due to their promotional special they had an unusually large amount of calls and to leave a message and would be called back within 24 hours. So I left a message and no one called back. I also sent an e-​mail. After several tries of calling, I finally got someone to answer the call. I made the reservation. They sent me an e-​mail asking to confirm, which I did. I thought I was all set.
The day of travel came and at the appointed hour NO ONE SHOWED UP!!! I gave them a few minutes hoping that they were delayed due to traffic.
I called the number several times and as usual nobody picked up. They have an option to track your driver, that sent me to a full voice mail!
I called Amazon and explained my predicament. They told me not to wait any longer and that they would cancel the transaction and give me a full refund. Which they did. They said they were also going to flag the company.
I had to make last minute arrangements to go to the airport.
This was on August 22, 2014.
I might be the cause that they no longer take vouchers!
Totally unprofessional company. DO NOT USE EVER!!!

DO NOT USE THIS COMPANY!
Amazon Local Promotional Deal is a sham.
Tried to book a car on-​line and got to the point where they wanted credit card info. Nowhere was there a place to utilize the voucher number. So I decided to call them directly and after listening to two extremely unprofessional-​sounding recordings, was told that due to their promotional special I should leave a message and would be called back within 24 hours. So I left a message and DID NOT mention the voucher (thinking they would be quicker to respond to someone who was calling to book a car and be paying full price!) and 24 hours later… no call. So I called again. This time it was apparently after hours and they were closed. The recording stated that «They operate on a reduced schedule in order to go green.» Bwahahaha. They have zero hybrid cars in their fleet. And some of the behemoths they rent put out enough carbon monoxide to kill an elephant! But I digress…
So I called again and was told to leave my number and within 24 hours… well, you get the picture. On day 3 I spotted an email address and decided to email them. This was their auto-​response:
If you have a promotional voucher, please contact the issuing vendor. Effectively immediately, we will no longer accept any voucher for billing and payment. Any reservations scheduled from August 22, 2014 will be cancelled and other travel arrangements should be made.
Had I not emailed them I would not have known this.

They did not show up! I kept calling their number for 30 mins and no one picked up! What kind of service is this? Heard of them through Groupon special.
Do not buy!!! Not worth it to miss your flight! Good thing I booked 2 ½hr in advanced and still had time to call for a cab!

Do not use this company. I also purchased a voucher through Amazon. I spoke to one of their reps on the phone, received a confirmation by email. I confirmed the reservation and thought all was well. One the day of my flight I called to touch basis but there was a recording every single time I called, and I called all day. That evening the driver never showed up, never called. If my son had not been home I would have missed my flight and started by vacation on a sour note. I am very disappointed with this company and would never even think about using them again. I called Amazon while en route to my destination and they refunded my money. STAY AWAY FROM BLACK CAR SEDANS. They are a sham.

My recent experience with Black Car Sedans was frustrating and costly to me. I purchased a Groupon for this service. It took well over a dozen calls to connect with the reservation assistants. Once I did connect and made a reservation, I never received a confirmation email. So again, I made multiple calls to reservations where they could not locate my reservation. I went through the entire booking process again, and this time got a confirmation email to which I followed the link to finalize the order.
On August 19^th, the day of our flight from Orlando to Los Angeles, the driver didn’t arrive at our house at the appointed time of 7 am. I immediately began calling and received a message that the office was closed at most extensions including the Locate My Chauffeur prompt. I finally tried the reservation prompt but could only leave a voicemail.
At this point we had no choice but to drive ourseves to the airport and due to the time lost had to use the expensive parking garage adjacent to the terminal, as opposed to off site and economy parking. What was supposed to be a relaxing inexpensive start to a family vacation to celebrate my wife’s 50^th birthday became an expensive mad dash to make our flight on time. I did not get a single call from Black Car Sedans before our flight departed at 9 am. Nor did I get any follow up calls to any voicemails I left or messages sent through the Contact Us page on their web site. I am only gad I didn’t book directly through them because I can only imagine the nightmare of trying to get a credit.

DO NOT USE THIS COMPANY. Same story as other reviewers. Groupon purchased. Unable to book front end of roundtrip to LAX but got confirmation for pick up at airport. Ride never showed up on Sunday evening 8÷17÷14. No response from company or by email. I have contacted Groupon and hope to get refund.

Should be 0 Stars. Like everyone else here, I purchased this company’s «deal» through Amazon Local. Despite my e-​mailed confirmation, my ordered car never arrived.
Nobody answered in the office when I repeatedly called while standing outside my building waiting. At 3 pm on a Wednesday?! Messages were left and e-​mails sent with no response. I ended up having to call a cab which cost $ 92, and I was nearly late for my flight. Without question, Black Car Sedans is the least professional company I have dealt with in Los Angeles. Very disappointing. And while I got my $ 49 back from Amazon Local, I might be a little more hesitant to purchase any deals from them in the future.

I purchased a voucher through Amazon. NEVER received a confirmation of the order. I received a pending notice but after calling several times and sending emails, NEVER received a response. My son was left stranded at the airport after a long international flight.
DO NOT USE THIS COMPANY… if you have a voucher, contact Amazon and get a refund… Amazon was terrific and tried to help. But they had no luck either.