Barbeques Galore

I had an excellent experience buying my first grill here! The salesmen, Steve and Anthony, were knowledgeable, honest, and very friendly. I peppered them with a barrage of questions, and they patiently answered every single one. Highly recommended!

It’s a barbecue shop. What do you expect? Nice people, easy parking, and a good inventory of lump charcoal.

I bought a grill here after researching online and visiting a few places. I thought the staff was knowledgable and helpful. I went in on a Saturday at 2pm and had the grill home by 3:30pm. I love the grill. Good experience.

Anthony, my salesperson, was excellent. He explained the differences between the various BBQ’s and didn’t try to oversell me on one with bells and whistles. I got just what i wanted/​needed. it was a pleasure shopping at BBQ Galore.

Now that I finally got our gas fireplace insert installed by BBQ Galore I can write this review. My adventure started last November ~ weekend after Thanksgiving. I go into their store on Pico Blvd, in West Los Angeles to look at gas fireplace inserts. I speak to the salesman and he describes what i am looking at. Since the price is dramatically reduced, it’s a good time to buy. I decided to think about it and I left.
I did come back a week later and the sale was still on. This time I talk to a different sales person, but I had the paperwork from the first one. I decided to buy it for a Christmas present to my husband. He simply loves fires in the fireplace, but in LA we have non wood burning days more often than not. So the time is right. I ask the sales person if there is anything that I need to do to my fireplace to get it ready for installation and he says it just needs to be cleaned out.
I hire a chiminey sweep to clean the fireplace then I call for installation. I set up installation for ¹²⁄₂₃ to make sure it stays a secret until Christmas morning. Well, when the installers come they look inside my fireplace and tell me that I need to have a plumber come out to remove the existing gas pipes. Nobody told me this at BBQ Galore! I immediately called the store and spoke to the salesperson who sold me the inset. He told me that the old gas pipes and burner must be removed. I asked if there was anythong else I should do to prepare. He assured me once this was completed, the installers will be able to install. With this in mind, I knew the Christmas present wasn’t going to happen.
I called the plumber, he removed all the burners and pipes except for the one leading into the fireplace. I called for installation. BBQ Galore then tells me that I need to replace my turn valve and have a key turn on instead or the installers will not install. I then proceed down to BBQ Galore to speak to the Manager. I tell him all that I have gone through and he tell me that there is nothing he can do. I express my displeasure over his associates not being informed enough to let the customer know what is needed. They did not do their due diligence!
I called another plumber to come out and put a key valve on the outside of our fireplace then call for installation one more time. They came out and when I described what i went through and explained that I needed to have a key put on the outside before it would be installed, he told me that since my shut off valve was plastic it had to be replaced. I looked at him and told him that it was not plastic, it was metal. he told me that in fact it didn’t need t be replaced at all. Bottom line, I will NEVER go back to BBQ Galore and infact I am writing a letter to the CEO of BBQ Galore expressing my anger. BUYER BEWARE!

They still lock up too early. Often before closing time — still leaving paying customers in the parking lot as they ignore them. I’m done.

Horrible. Ordered a bbq and doors. 4 weeks later Bbq arrived but doors did NOT. The following week I called to ask about the doors, they said it would be in the following Thursday. Repeat this 4x times. Finally, they realized that they NEVER ordered to doors. Horrendous attitude. Avoid at all cost.

10:30a on a Sunday morning. Was looking for something particular to use later that day, a remote barbecue thermometer, so I called first. I asked for it by the two brands marked on the package as I’d seen it online, Maverick, Redi Chek. They said they didn’t carry those. So, I asked if they had other ones. The guys told me they did, put me on a brief hold (less than 1 min) and told me that they had ones by a company named «redi chek.»
I asked him what model they had (as I was hoping for a specific one). He said he could check for me, but they were really busy in there, and asked «did I want to hold». «Sure.» 15 minutes later, with no sound from the other end, I hung up and decided to drive the 10 minutes to get there. I probably could have left the phone on hold and walked in and still not received an answer.
When I walked in, there was not a single customer in sight. One of the two guys working greeted us promptly, showed us to the thermometers, where they had the EXACT MODEL I called to ask about… $ 13 more than Amazon (and $ 3 over the suggested retail), and they don’t price match. His only consolation for the price difference was «I could get it today.»
Service in store was good, but the guy was very eager to feed me extra information on an item I had come looking for specifically. You know, where he doesn’t need to sell it anymore. I didn’t have questions other than the pricing.
He was helpful recommending wood chips and the differences in the flavors the wood puts in. Due to that and the prompt attention I won’t give them one star, but really their handling of the call was miserable.
It’s going to be a last resort type of place for me…

I could not be happier with the service I received from the Pico location. There was a mistake with the initial barbeque I ordered. This could have been a big problem and I was worried I would be blamed for the mistake. Instead of making excuses and causing a nightmare scenario the manager Adam fixed the problem and offered me a free barbeque assembly. He went above and beyond and I will forever recommend Barbeques Galore to anyone who needs a high quality barbeque. Rarely today does a customer receive this type of service. I will be a lifelong Barbeques Galore customer and I highly recommend this location.

Walked into the West Los Angeles store by chance, walked out with a barbq, a heater and no cover for the former. They were out they said. Would get one from another store and FedEx it over. No problem we thought. After spending over a $ 1,000 surely they wouldn’t mess up an easy item like a cover. Wrong. Three calls later, and despite repeated promises to FedEx us the item, nothing. Now im driving over to pick it up to end the sgony. My barbq is looking prematurely old as you would sitting out in the sun all day in Los Angeles. just makes you feel so frustrated when all the helpfulness before the sale becomes the «I didn’t sell it to you» ‚“I dont know anything about this” once the main sale is consummated. I probably won’t be buying another BBQ for 5 – 10 years, and I’ll probably have forgotten this annoying experience but at least I can share it with my friends on Unilocal now. The lesson here: no after service, no sense of responsibility. Sad.

Knowledgable salesmen but it’s true that they are too eager to close the sale. if you hang back and ask a lot of questions, move around the store and look at several items, they will keep feeing you information. They’re nice guys, not car or stereo sales types.
The store sells premium brands like Delta and Lynx but the purpose seems to be moving their private label, Turbo brand. I bought the fully loaded 36″ 4 burner Turbo with back burner, lights, and rotisserie. Seems to work well in all modes. I assembled it myself, which was easy with all parts fitting correctly and working the 1^st time. I’ll update this after one year when the real truth will be more evident.

Was about to cook steaks and realized that we were out of propane. Ran over to barbecues galore and called ahead of time. Said we would be there in 10 minutes. The guys very annoyingly responded «well, we close in 10 minutes…» Got there at 6:59 and the door was already locked and he was inside but ignored us. Guess you don’t want our money, and sorry you don’t like your job. Good thing Anawalt lumber across the street had propane and is open later!

My original 4 burner Turbo finally bit the dust and was looking to replace it. Since it‘s built in, My choices were narrowed down to another one so I would be assured it would fit.
Back in October, I spoke with Anthony Diaz on the phone who spent time discussing options and emailed me information. Wasn‘t ready to pull the trigger then. Went online a couple of weeks ago and saw that they had a grand opening sale. Was able to upgrade my grill to the version two steps above my old one. I remembered Anthony, called him up, and did the entire deal over the phone. It was professionally installed two days later, and for another $ 200 they put in an all new gas line and fittings in addition to hauling away my old one. Installers noticed some scratches on the hood, and arranged to have a replacement installed. Very impressed all the way around.

This is where I bought my Big Green Egg 2 years ago and where I go for accessories and Big Green Egg Charcoal. Very happy with my purchase of the «Egg» and would not recommend anything else. I’ve had a large Viking gas grill that cost a few thousands. Blah… flareups, hard to maintain and just for show. Did my research and the Egg is the way to go.
Good service.

Gettin’ Schooled on BBQs…
Who knew that going shopping for BBQs, learning the difference between grilling and Q’ing, and things like Wine Barrel Chunks would get me excited? Yet, I have to say, Saturday, I had a FABULOUS date.
Barbeques Galore was just one of 3 stops on the map.
1^st — base comparison with BBQ options at Home Depot.
2^nd — an impressive line up of accessories at OSH.
And 3^rd — a final stop here at BBQ Galore in West LA, made my day of holding hands, listening to music while driving, chatting, and an occasional public smooch and shopping for Q’s a complete pleasure.
BBQ galore had lots of items. One could shop for the $ 1000+ infra-​reds or Green Eggs, or scale it down to a nice portable Weber Gas Grill for around $ 300. BBQ galore even had their own version of a portable gas grill that looked something like a LARGE M&M in a bright color (this one has me thinking). They also had nice accessories — a metal rack to hang on the side of your round black charcoal Weber’s to hold your tools (as a person who likes organization I loved this!); a cool thermometer that you can place right on your grill; flavored wood chips, etc.
Anyway, it was here that I got the BBQ bug — why settle for only a gas or only a charcoal grill? Why not get both!!!
The sales guy was helpful, but not pushy. They are connected to an Omaha Steaks place (boo for the lack of ostrich but not many carry that).
But, alas, the one I really wanted was out of stock.
The best part, was I now circled back around, got the cheaper wood grill elsewhere just to satisfy my need for immediate gratification, took my hotties (the date and BBQ) home to put it together, and after some wonderful Q’ing by my date who now smelled of delicious wine soaked wood chips, I was in heaven.
I’ll live to buy my dream Weber portable grill, stand, and cover, another day and will be back soon!

I’ve died and gone to hog’s heaven.
This place has got the Bently of grills. I’m not talking about iced-​out molars and bicuspids. I’m talking about fire, metal and meat. You can get anything you’d need to grill here… even the meat. Seriously. They have an Omaha Steaks connected to the building.
This is a great place on the Westside to get your gas grill tanks refilled and swapped. You can get that macho apron you’ve always wanted too. The staff is great and informative about the «science» of selecting a grill.
Don’t half step. Allow yourself plenty of time to stand in awe of all the different models of grills.