Dependable Maytag Home Appliance Center

I called this morning around 11:30ish, and received a call-​back within minutes. I scheduled an appointment between «now & 1:30,» & my technician arrived at noon (I received a call first letting me know that he was on the way). John quickly diagnosed the problem, and then confirmed that my washer was a goner (bearings in the back). It would cost more to fix than a new washer.
I really appreciated his honesty and forthrightness. John was extremely helpful, and even gave me some ideas for a replacement, which is beyond the call of duty. The area available for the washer is limited, so I was concerned I wouldn’t be able to find a replacement, so his advice really ‘lightened the load’.
If you call Dependable, you will be in good hands! I highly recommend!!! Thank goodness there is still a trustworthy company with top notch professionals here in Los Angeles. No need to call anyone else (and the other reviews for other companies were downright scary!) I am very grateful to have selected the right company for my repairs, and would never call anyone else now that I found them.

When I purchased my washing machine from this company it was called DEPENDABLE MAYTAG Sales and Service (the same address.) But whatever they are calling themselves their service is lousy.
After my barely three years old washing machine developed a slow leak I shut down the exterior water source. One week later when I went to use my machine I found three wet trails of water coming from the bottom of the washing machine leading outwards.
When I opened the lid the inside of the washing tub was filled to the rim with water. I manually emptied the tub out. I called up this company around 11 in the morning. An answering machine picks up the phone. As a I am in the process of leaving a message a SECOND answering machine interrupts me. So I keep my fingers crossed in hopes that 1) my message was received and 2) that I would receive a call back within a few hours. BOY, was I being an optimist.
The next morning around 7:50 (yes, 7:50 A.M.) I receive a call from a woman asking if I still wanted someone from DEPENDABLE MAYTAG SALES and SERVICE to check out my machine. Apparently an employee checks their incoming calls to the (310) 470‑2100 telephone line once a day and apparently its first thing in the morning. I indicated to the female employee that yes I still needed a repairman to look at my machine. She says to expect a repairman to show up between the hours of 9 – 11 a.m. Around 8:15 a.m. I receive another call, this time it’s the repairman saying that he’s in the neighborhood and he’ll be right over. A few minutes later he shows up.
After I explain to the repairman about the leak and that the exterior water source was shut off then begins his dog and pony show with the washing machine. By that I mean he flips the water level nob back and forth and then pulls and pushes in the nob to activate the agitator. After the agitator begins agitating back and forth with no water in the tub he exclaims in horror that my washing is broken because the agitator is not suppose to move with no water in it. After he pushes and pulls the on control nobs again he then declares that there is nothing wrong with the washing machine and that the leak was probably just a weird occurrence. He then looks at the Maytag label on the machine and then proceeds to tell me that my Maytag washing machine is actually made by Whirlpool. According to him Maytag bought the Amana Corporation over ten years ago and then the Whirlpool Corporation bought out Maytag.
He then says that possibly the water valve in the washing machine may need to be replaced but the part would cost $ 100 dollars. And that he didn’t want to order the part because he wasn’t sure if it was the water valve causing the problem. Instead he charges me forty dollars for the service fee and then writes down his personal cell phone number and says the next time the leak occurs don’t call up the store instead call him up and he’ll swing by to take a look at it.
I wrote a check for the forty bucks and thanked him. If the machine leaks again I will start looking for a new washing machine. However the new one will not be a Maytag, Amana or Whirlpool or whatever else they are calling themselves these days. I do not recommend this store nor their «repair service».