AMPM Car Rentals

Horrible. This place is terrible. Before making my reservation through
, I gave the rental company a call. I spoke to a man named Al who informed me if I did not have my own insurance I could purchase theirs for $ 11.99 and not opt for the $ 18 insurance policy through
. so I chose to get their coverage only. I get to the rental company and was helped by Gloria; whom I totally dislike. I give her my license and credit card she tells me since I didn’t have my own insurance I had to call this third party company and request a policy. So I’m on the phone w/​a rep and she’s asking for my credit card. I ask Gloria before i proceeded if I’m paying for their coverage I don’t have to pay for coverage twice. I asked this dumb bi*%# this twice and both times she replied no. She then tells me after I get off the phone w/​the rep tht I’m required by law to purchase the rental companies insurance. Which left me in a bind because I never used
and they didn’t have a customer service telephone number. Only way to contact them is through email and I didn’t want to bother w/​the hassle of waiting for them to return my call (which they didn’t; they responded back w/​a reply to my email) and I want sure if I could get a full refund and how long of a process was that, so I chucked it up as a loss. Then I pay for a full size car and get a damn Toyota corolla which we all know is not a full size vehicle. But that is what all the rental car companies are doing now. Charging you more money for a bigger sized car, but you’re given a lower class vehicle. Very disappointed! Don’t shop here! You get lied too and cheated. I wouldn’t have been so upset if she was just up front with me. Btw the vehicle was dirty also

Kind and generous service. We didn’t rent a car here, but they were very helpful in loaning us a jump start charger kit when our battery died. Thanks for the help!

It was an interesting pick-​up for the rental car office but Rosa is very nice and accommodating. The rental process was pretty seamless for me. The other manager, Gloria, was very cordial, too! Great experience overall!

Spanish lady at the front desk was extremely hostile and rude. Terrible customer service, I was blown away how someone who was providing a service could be that rude. The $ 250 deposit is ridiculous as well and was not mentioned before hand, just a big waste of time. I did not trust this company with holding $ 250 of my money as a deposit especially with my first impression with the front desk service. Went to sixt instead. A bit more but went through kayak and the extra cost was well worth it.

terrible customer service, told me there was a $ 250 hold that needed to be placed when renting with a credit card and that all places required it. call Alamo rental and got same car for the same price minus the $$$ hold. agents weren’t helpful at all

Only giving this dump a single star because I have to. I called TWICE to ask if they accept debit cards and TWICE i was told that they accept them with verification that I have full coverage insurance and was advised that $ 250 hold would be placed on the card. TWICE!!! I even advised them that I was a local renter because I noticed they had restrictions about it. I get here after walking from work because my car is in the shop and NOPE they don’t take debit cards. DENIED that they told me they did. DENIED that they ever received a phone call from me. Complete BS!

Top notch customer service at a great price! I booked the rental as I was deplaning and once I made it to the rental office inside the Holiday Inn Express, Rosa printed up the paperwork without any high pressure sales tactics on insurance etc, like the big name companies typically do. I was given a clean, 4-​door fiat with around 6000 miles that was perfect.
Upon returning the car, I was checked out within minutes and even given drop off service from Rosa at my terminal as she had the time. I was in a time crunch and didn’t want to wait for the shuttle that runs every 30 mins to the airport. That was a huge bonus as an über was between $ 12-​$ 15 at the time. Trust in a good experience with AMPM!

This place is great! Rosa is super helpful, nice and friendly. We made a mistake for not bringing the insurance card and rosa helped us out for getting a e– card sent to the email. Don’t fool by those big brand names co-​operations. Give this small company a try and you’ll never regret it.

Very courteous and helpful. Rosa the manager is a great and give great customer service. Smaller agency that’s willing to work with you and have great cars. Located in holiday inn express

I brought my friend here to get a rental car (black camry). There’s no waiting and the lady at the counter is nice. The price is very competitive. I’ll definitely recommend this rental company to anyone…

My very first review…
Thesis statement: AMPM bad service, waste of time.
One star for the following reasons:
First, when i called them to pick me up, they said 10 mins. After about a few minutes, a family of four came in and called them up. When the lady got there to pick me up, she picked up the family before me! How the H did that happen. So i have to wait for another 30.
2^nd of all, the car that they rented me was super dirty, I don’t get it when they rent you a car its supposed to be ready. Trash everywhere, like it was not check before renting it out
3^rd: When I returned the vehicle, they said that the shuttle that runs from Holiday Inn to LAX airport is gonna be there at exactly 5pm. No shuttle came in at that time. A shuttle from Holiday inn came in at 515pm, and asked me if I’m a hotel guest, i said no, then the driver said that AMPM got their own shuttle going to the airport!!! What the H! Im gonna be late for my flight! So I decided to use UBER (first time using it) to bring me to the airport.
This is the best thing that I can do to warn everybody about this car rental place. Time is really important, and it will be wasted if you rent out to this place

Overall, as good as it gets…
— The office is inside the Holiday Inn.
— Book via
. NOTE: $ 5 EXTRA charge due to the location is in the airport area.
— Still affordable compared to other places.
— The manager is nice and friendly.
— There is no problem with the car till this written review.

I had a great experience with AMPM. They were efficient and super friendly.
As soon as I made the rez with them, they emailed my confirmation. I got texted directions on how to get to rental pick up spot, which can be confusing at LAX.
Rosa was sweet and made me smile. How many people at car rental places can you say that about? It was a nice way to start my trip.
When I needed to call them to add another day to my rental, I wasn’t placed on hold forever. All my dealings with them were easy and stress-​free.
Definitely choose these guys over the big name car rental companies.

Rosa the manager is awesome! She texted us a day before where to meet her and came to pick us up. The price of the rental car was pretty cheap too. I would come back here again.

be careful!
they will add extra charges to your reservation
although I paid for insurance through
they told me I didn’t bought and they charge me again after that they told me it was through a separate company THAT’S THERE WAY TO CHARGE YOU TWICE!!!
I ordered for 2 days they changed me for 3 just after I asked to see how it came to 180 they gave me the invoice that show i was charged for 3 days instead of 2 they refunded me
JUST BE CAREFUL

Great customer service! Pieces are great too. Rosa is the manager and she’s wonderful. They even pick you up from the airport.

Great price. Took us to the airport by car because we just missed the shuttle. Very friendly.

The. worst car rental in California. Renting a car took me 20 min. And then when I return the car I had to wait 30 min for employers to come to the office. And they try to charge you more than they should.

Fantastic service and they really went out of their way to be friendly. Will definitely use then again I’m the future.

Wow! Great! I know Frank (first reviewed from a long time ago) didn’t have such a good experience and maybe it was because they were new and just getting started (?). But let me tell you, Rosa was GREAT! She was helpful, knowledgable, honest. Why you might ask? Well first she tells me the car I reserved (from
) is an old one (blue Suzuki, more than a year old) and that I can upgrade to a shiny new red convertible Mustang for only $ 10 more. I thought that was cool and not a hard sell to upgrade and a pretty good deal since the car I got was $ 32.27 TOTAL including all taxes, fees, surcharges. Nothing is cheap nowadays (base $ 23.75, 1.13 VLF, 4.75 FFEE, 2.64 Ca State tax). I do not know what VLF or FFEE is other than whatever usual rip off taxes there are renting stuff.
I stayed with that «old» Suzuki which for my needs, reliable easy to drive safe car was just fine. She did not pressure me into making sure I was covered by all this great insurance they offer to jack up the price. She just wanted to be sure I had insurance and asked I needed any coverage. No hard sell, no rip off here. I returned the car with the same amount of gas (just under ¾ tank) and all the dents/​scratches that were there when I picked it up and all good at check out.
This car rental company is in the lobby of the Holiday Inn Express LAX which I am told has shuttle service to/​from airport (this I can’t comment on except there may not be as many shuttles). NO LINE. Check out Fox/​Payless with something like 10 people in line (I know since I looked and saw the line). There was NO LINE at both pick up and drop off. I like that.
Oh, please beware of the mileage limit since I had a 100 mile basic rental which easily fit my needs. There is unlimited mileage BUT you need to ask and be sure you have it at time of rental, might be something like $ 10 more I think.