Budget Truck Rental

Truck was in working order but poorly maintained. I did however receive the truck I wanted size wise. The gas tank wasn’t full which presents a problem when trying to guess how much gas to return the truck with. The back of the truck was dirty (not cleaned from prior move) and it also included some trash and a box of used checkbooks which probably wasn’t the smartest thing for someone to leave behind. Overall I probably wouldn’t rent from this place again. Parking is tight too if you want to leave your vehicle.

We reserved a 10′ truck to move some things from my sisters house to her storage unit, we were operating in a time crunch and needed to move quickly. Not a lot but, this remaining stuff wouldn’t fit into her new apartment. After arriving at the store, we waited for several minutes with no one in the building. Finally, after calling out someone came out of the back room obviously eating. We gave her our confirmation and after taking several more minutes to login to the computer, she finally informed us that she only had a 16′ truck but, that it would cost the same. When I asked her who she expected to drive the 6′ larger than we ordered truck she informed us that Budget in general rarely has 10′ foot truck and they would know because they have one of the larger stores. I was outraged that they would misrepresent the size of the truck we were ordering and still allow us to order the small truck knowing that they don’t have one… apparently, EVER! When we finally got the truck and made the move, upon returning it there was a woman in the back office clearly having an arguement with a family member about another person. The entire process was so unprofessional. I’m sure Budget wouldn’t be happy if they knew this is how their clients are being serviced. Then again, I could be wrong… needless to say, if you want the truck size you order… go to Uhaul.