Metropcs-Okee Square

This place is closed for months. Someone should have updated this
Regards
Ed

If you go here, you Gotta see JEFF!!! He knows his stuff, he doens’t bs and if you are in a rush he works very efficiently. Cheap good working smartphone, decient service, way better than it was 1 year ago. The 4G is pretty good. They will install the memory card and case on the spot. Unfortunately the MinSD cards only come in a 4 speed. I would have prefered a 6 but thats okay, I will replace it later if i feel like it. The whole process probably took less than 15 mins.
This is a guy that is used to the old school 90s brick Nokia cellphones. He is pretty patient. I don’t suggest haggling here. I don’t think they can go much lower.
Anyways it has been a year, no problems eith the phone. Yes when they close at 7 they seem pretty short and that sucks. Im not gonna lie, knda made me mad when they did that to me one time. Also they still do need to change there hours on google. If you want to use Metro successful and cheaply see Jeff, also only go for 2gb of data, unless you need it for work.

My friend and I visited this poorly located METRO location staffed with several of the laziest, under-​trained, rude employees I have ever seen in a single room at the same time. The receipt was poorly written and the «plan» misrepresented. The business of the day seemed to be BAIT and SWITCH. My friend purchased her plan in San Ysidro in Southern California. Clerk A and B both said that the exact plan didn’t exist but they would charge her $ 45 for it anyway. When she went to use new «plan» it hadn’t been activated and recorded messages kept informing her of different reasons for METROPCS not to be able to connect heeer calls. We subsequently spoke to seven individuals on three phone calls, two more store employes and two more telephone answerers and one manage. If METROPCS is any measure, the United States is in big trouble; workers no long have the ethic that the customer is always right. Employees pull weak students (read: not going to college) to work for them, give them a colored tshirt and a name tag and turn them loose on the poor, unsuspecting public. End result: METROPCS still has the whole payment, we didn’t get the service level we had prior to payment today. I call this BAIT and SWITCH.

The employees here are jerks. I arrived at 7:05 (literally right as they were closing the door) because the Google website said hours of operation are 10:00 am-8:00 pm. I guess METRO needs to update their info! The hours are 10:00 am– 7:00 pm on the weekdays.
They wouldn’t even let me in for something that would take 5 whole minutes. After holding my phone screen to the glass door so they could see the hours of operation listed, the sales associate pointed at the door where the correct hours were written.
Well DUH. I’m not blind. Obviously I can read, otherwise I wouldn’t have called you over here to read my phone screen! No exceptions were made even though they already had someone in there.
I then asked some other purple shirted guy if all locations closed at 7:00 pm. He said in a frank, rude tone «All corporate locations close at 7:00 pm» No apologies were given for the wrong information being listed.
A little advice. Tell corporate to change the hours of operation listed on such a widely used site as Google. I am probably the only Googler who even uses you guys’ service (have had metro since I was 18) and this experience was just crappy.

I would like to thank the woman who helped me out. She had no name tag: «woman with brown hair with highlights».
I picked out a $ 80 phone online and went to the store to buy it. Two of the sales members did not like the model so I picked a more expensive. The sales woman started asking questions: who was it for? My 8 year old daughter… The sales women pointed me at a $ 60 phone which would be simpler than an Android model. She also said there was special on cases and charms (free with the phone).
She picked out a pink phone, pink case (free with the special) and a charm thing (free with the special a heart with fake jewels and my daughter’s initials). The woman suggested I try a cheaper plan than the one I picked. I went with a more expensive plan so my daughter could text her relatives overseas for free.
My daughter was so excited. She loved the pink case. She loved the charm. I am a geek so I really don’t know what 8 year old girls want. The sales woman (girl she was a kid) knew exactly what an 8 year old girl wanted. All my daughter does is talk about the heart with the jewels.
Good job nameless sales lady with big earings and hair highlights.

If Unilocal offered negative star scores I would give Metro PCS a star score of 1 and this location of Metro PCS a score of negative 3 (–3). That is not an exaggeration I really mean it, they should get a negative 3 score.
I would recommend Metro PCS for certain people:
A) Those who commit crimes against humanity. People who tortured people, pillaged, plundered, war crimes etc. They should be forced to use Metro PCS.
B) People who enjoy Masochism, self pain, If you enjoy pain you will love Metro PCS
C) People who feel guilty about having done bad things in their lives and seek out a way to self punish themselves, If you feel this way Metro PCS is for you.
I will confess, after someone endures the lousy customer service of this store and after you try 5 or 6 times to get your account correctly billed, and after you send your «New» phone back to the factory 3,4, times and endure the 2 or 3 phones you need to buy until you get one that works, AFTER you invest all that time, THEN it is true the $ 45 a month is cheaper than the $ 75 elsewhere and yes $ 30 a month savings is nice up until you need to travel outside the bay area OR you find out you need help on your account or on your phone (then you get to experience the Metro PCS experience).
AT&T is bad because well, if you do not know just ask anyone. They talk a good game at the store but the billing and the services do not match what they say in the store, If consumer protections were better, AT&T would be on the hot seat.
Sprint, I have not used in a long time but what I recall is they would enroll me in things I never wanted and when I asked to opt out, they would tell me yes but not do it. So i got out and went to Metro.
Bad idea.
1) Metro does not work in a lot of places such as other cities around the USA, you know this, but even in the bay area the drop zones are all over.
2) they advertise $ 40 and $ 45 dollar plans but in reality if you want email, text, etc AND a smart phone you are looking at $ 60 per month, Still less than others but beware nothing comes without a catch. metro is no different.
3) The biggest issue with Metro is the sheer lack of customer service, for openers 1 in 3 people knows something in there the rest are too new or too stupid to have a clue. Heaven help you if you get one of the morons. But if you land on a knowledgeable person then beware you are in for a bad customer service experience. I do not think they are jerks, I think they are just taught that they are not expensive so they can get away with being rude, or not helpful because they are cheaper than say AT&T. They seem nice or polite as far as people go but the answer to all your questions will be NO. It will not sound like no, it will sound like yes or sure thing but when you go home you will realize the real word they meant was «NO».
Here are a few examples.
A) New phones are not really «new» often then are previously owned and re-​packaged as new. This is code for someone bought it, found an issue with the phone and returned it. So if you have this phone it is not only used but it was returned for a reason. Yes the wrapping looks like it «could» be new. but trust me, I have owned 3 phones with them and only 1 of them worked, the rest did a few round trips to the factory.
B) If you use the phone for more than 60 minutes or 7 days you own it, So if you have a problem at that point as Dirty Harry would say you are «Shit outta Luck». The 7 day limit is well planned because decision makers are never onsite so you need to get back within 7 days and the decision maker needs to be there, otherwise you need to «come back Tuesday» or whatever, eventually you will postponed long enough so the decision maker can say «oh too bad you did not come back within 7 days» Get it? They stall you so to get past the return the bad phone problem.
C) Good luck finding a phone number for help, you need to go to Google and look for the bootleg secret back door way of finding a number to call. They do not offer help. If you do get to a person be forewarned odds are good they will NOT take care of your request. I I was told often how my bill was late and I was to be charged a late fee which I found odd since they had my credit card on file. so when THEY did not charge on time, I got the late fee. Go figure. But to complain means hours on on hold and not getting a person. Trust me the late fee as bad as it is is cheaper than the time spent waiting.
D) Nobody I repeat NOBODY is authorized in the store to do ANYTHING other than take your money.
As a compliment to Metro PCS I would say they are a good firm to invest in their stock. They make profits and they do make a lot of extra money screwing over their customer base. They DO enable people who do not have a bank account to pay cash so sadly some people have no choice if they want a cell phone. But if you have a choice I suggest go with ANYONE els

Yes, this is a cut rate business and cell refurbished old model cell phones. On the bright side, I can call anybody anytime of day anywhere in the country without accruing extra charges. So the prices are excellent.
But this Metro PCS store offers outrageously good customer service. I came in with a burned out phone, and I was ready to pay a couple hundred bucks for a new one. The girl at the desk told me I was still under warranty for another week, and that I was entitled to a new phone. That shocked the hell out of me.
Yes, I had to wait on line a bit, and they were a little crowded, but you cannot beat their integrity

OMG! I can’t stand the security guards that work at this MetroPCS store. Seems like they think they work behind the counter. They are like wanna be MetroPCS employees. Come on security; back off and blend into the background where you belong.
This is a small store.
Few on hand employees.
Expect to wait if you have business to handle here.
Expect they will encourage you to use the auto pay machine.
Each time I have been in this store with my boyfriend when he pays his bill the employees are busy flirting with each other.
Employee do not get up off their butts to help customers who are deciding which phone to use.
When you ask about service plans they hand you a tri-​fold broucher.
When they can’t answer questions they seem to use a generic «I can’t get in to that part of the system.»
Gotta give it to Metro though because they make it possible for many people to be able to afford a cellphone.
Coverage service has greatly improve over the years.