Wells Fargo Bank

I use this bank to pay my housekeeper (deposit money into her account). I had a problem last night with a deposit and this morning spoke to Kaelen on the phone. She was very helpful and proactive with my questions. She promised to call me back as soon as she solved the problem. Very good service, I think. (I’m old and can’t get to the bank easily.)

I made it to the bank at 17:59 and their closing hours was 6 but the security didn’t let me in. I showed her the time on my iphone and she responded «your phone is behind» the bank was still full of people. I’m guessing she just wanted to go home earlier. I have many employees banking with Wells Fargo and was planning to switch the company’s bank accounts to Wells Fargo. ! But Thank you Ms. MCKinney. Not only I wont switch but will ask all my employees to switch to BofA! Very rude and disrespectful!

My in branch experience was good until I asked the man in the suit at the door what the best case scenario for parking is and he came back with a cocky defensive tone telling me that there is none it’s a busy branch and that I just have to look for it. I just smiled and said ok. Uh wow…
My second experience with them was a phone call with Anessa who answered the phone and when I asked her if she would like my account number (as they always ask way to deep in the convo) she replied «No» so rudely. There would have been a million other ways for her to let me know that would have claimed human decency. I then said «Ok well I am usually asked for it.» she then said «I can’t help you you need to call the number on the back of the card.» All I was calling for was to make an appt with a banker. I spoke with a manager who had a name similar sounding to hers and this manager simply stood up for Anessa and laughed when I told her I wouldn’t be banking there anymore if this is the customer service they foster.
Bye WF. Who is your biggest competitor? Chase? Farmer’s? I’ll be taking my personal and 2 business accounts over there. Good day.

Do not go here. They are con artists. I had a horrible experience. They took over 100 $ from my account without letting me know. Would not even try to help me or admit their fault. i had to call my lawyer to help me get the money back. Do not go here!!!

Yeah, great place to bank if you don’t mind dealing with idiots. I went in there once (remember, it IS a bank after all) and I was asked «So what brings you to Wells Fargo today?» My response was «I heard the fish tacos here are really good.»
I don’t bank here, needless to say. I have heard this institution referred to by others as Hell’s Cargo. They charge $ 7.50 per transaction if you don’t have an account with them. The computer processes the check just like any other transaction by an account holder, so it’s just another ploy to steal from as many people as possible. I avoid them like the veritable plague.

Very good branch, very helpful and hospitable employees. Especially my banker Guillermo, he helped me to open all types of accounts that I need, expleined all the conditions of every product, gave me and my wife a lot of helpful advices and gave my wife a gift a Pony the symbol of the Wells Fargo. So If I need any kind of banking services I’m visiting this branch only. Very polite and happy bankers overe there, so I’m happy to be serviced by these people.

So disappointed in the staff here. They have know idea what they are doing.
They had no clue how to do a simple distribution of my funds and caused me undo stress. Really. Doesn’t anyone know what they are doing?

The business banker lady does not know what she’s talking about. She gives you advice that she doesn’t really know about. if you do not need to use this branch for the business side that would be great.

If I could I would give this 0 stars. I took my girlfriend to close her innactive account when the personal banker named Annessa said that the reason we were closing the account was such a stupid reason that can simply be fixed, but they proved it couldn’t be fixed since the account has been being charged over and over again even though it was supposed to be a free teen account. I will never reconsider Wells Fargo again but I hope for other customers sake that they decide to hire personal bankers with professional vocal skills.

A year later I am continued to be increasingly impressed with the customer service at this location. For a while I had to stop in pretty regularly and only once had any negative experience. The teller who often wears scarfs is my favorite, but all the tellers are very friendly and I actually enjoy going to the bank, it’s such a pleasant experience in there, almost to it kinda being odd I actually am now a little sad I no longer have a purpose to stop in so frequently.
Whoever is managing this location is doing a very good job, because that person is very good at hiring good people and/​or developing them into awesome customer service reps.
Too bad this WF has one of the lowest Unilocal ratings in the area :/​but it’s also one of the most reviewed.

Can you give 0 stars? Because thats what this place deserves.
I visited the ocean blvd branch of Wells fargo in Long Beach, CA. I have just relocated for a job as a designer with an amazing company feeling super hopeful about my life in CA. I found a great apartment that I wanted, but the landlord said he needed a cashiers check/banker’s check for the first month of rent. I really wanted to lock this apartment down because it was so perfect but I only had my PNC bank account. Backstory: I have had this account since college. Even though there aren’t a lot of PNC banks in nyc where I previously worked for two years I have stayed with them because of their amazing customer service and the fact sole fact that they are more transparent about fees and apr’s than I have found a lot of scummy banks to be (like wells fargo)
Anyway, it being Sunday and not seeing any alternative options I went to the Long Beach Wells Fargo on ocean blvd, talked to a banker named Alberto and tried to get a cashiers check. He said it would be totally fine as long as I wrote the check to wells fargo, I started a debit account with them and he looked through my pnc mobile account to validate that in my available checking balance there was a balance greater than $ 2500 which is what I wanted the amount that I wanted to get the cashiers check for. Everything went well, I had the amount in my account and I wrote him a check. Now– I’m 24 years old, I never use checks regularly. I have only used them for rent as it is so much more convenient to do everything online and set up automatic payment.
I gave my landlord the cashiers check, it went through. A couple days later I called in to «activate» my debit card, the wells fargo customer service told me that it was an instant issue and that no need to activate it, it was already working. The next day passed and I tried to use it but it didn’t work. I called Wells Fargo customer service and they told me I had insufficient funds in my PNC account and that the check bounced. I told them, it was impossible I had validated this at the branch. They told me it was likely an error with PNC, maybe they didn’t allow writing checks this high or whatever the reason, they suspected it could have been an error also. I called PNC and they told me there was never a check for $ 2500 requested. I called Wells Fargo back and said it must have been a mistake. Could they tell me what happened? Why wasn’t I notified? Why didn’t I get an email or call about this? No reasonable answer, they weren’t sure could not find the information to help me.
At this point I had spent over an hour on the phone and I was pretty angry. I hung up on the incompetent person I was talking to and called back again. I tried to find out if PNC and wells fargo could conference call and try to work it out and see where the discrepancy was as an earlier representative had suggested could be a possibility. This representative read me the account number and first couple digits of the routing number because I had requested– I thought maybe it could have been an «old» check, I have been a PNC customer for about 6 years now. But he said it wasn’t likely. So I was stumped. He said the next time they tried to process the check, it would probably work itself out since I definitely had the funds in my account. I decided the next day I should stop by and see Alberto the banker to see what was going on.
The next day I got a call from my mom in Korea, she has a PNC account too. The account number is the same since we started the accounts together on a linked family plan and the routing number is same down to the last four digits. She said that 2500 had been tried to withdrawn from her account and asked me if I knew anything about this. This started to make sense to me now. My mother who lives in Korea, uses her PNC account very minimally, it is used for small bills she helps us with and uses it to send money to my grand parents who I see often in the states. I have a check book of hers because I help her with her finances all the time and she does not speak english well. I looked online for a copy of the check and realized there was no name on the check just the PNC numbers, so I realized I must have thought it was mine and wrote it out. I called Loss prevention to ask what was going on and how to amend it, the woman basically accused me of writing as she called them «bad checks» — bad checks? I’m not a criminal. I spent three hours friday during my work day and additional two hours in the wells fargo on saturday morning at 9AM to fix this. Is that worthy of being accused of check fraud absolutely not.
Long story short after weeks of tweeting and facebooking negative things about them someone personally called me and fixed it. But never again wells fargo– you have made an enemy in me.

I was just looking up the hours here and noticed the bad reviews. I was surprised, as I have never received bad service here. This is not a glowing review of Wells Fargo, as I do have some issues with the company, but of this particular branch. Everyone who works here is friendly and they really do strive to help. As far as the first of the month line-​I ran into it too, it was unreal, but they can only do so much for the huge throng of people who line up all day there.

I have to pay Wells Fargo to cash a Wells Fargo check?! I would NEVER bank with a bank that uses this type of archaic coercion to do business.

When I first opened my checking account at Wells Fargo Bank, I was told there would be no monthly fees or service charges, and was guaranteed my account would be absolutely free. The personal banker convinced me to open a business account to handle my apartment rental affairs, and went on to explain the benefits of having an account there. Everything seemed fine at first, until I noticed every month $ 75.00 was automatically being deducted from my checking account and going into my savings account. Then there was something called «Save As You Go» transfer credits, which were being applied to an overdraft protection account, when a transaction was made. Unfortunately, these transfer credits varied in amounts, so I never knew how much the bank would be applying to that account. Needless to say, this created confusion when I tried balancing my checkbook.
Sometime later, I noticed «Service Fee» debits on both my checking and savings accounts. These fees ranged from $ 10.00 — $ 15.00 each month, which I was told I could avoid by using my debit card at least10 times a month. I wasn’t crazy about doing this, but I made an attempt at it to avoid this fee. When I started looking closer at past statements, I found another debit called an «Excess Activity Fee» which had been applied to my Savings and Overdraft Protection accounts. What I thought was a free checking and saving account, was now inundated with various fee’s, which I was never made aware of.
Shame on you Wells Fargo for trying to trick us. I now believe the reason you do this is because you hope one of my checks will bounce, then you will charge me an NSF fee, which I hear keeps going up.

I wanted to like you — really I did. The line was out to the door. I was told that is due to it being the 1^st of the month. I simply wanted a little info about opening an account with a bank that I can walk to on a good day.
I was greeted by one of the higher up employees and explain the purpose of my visit. I was shuffled to a so called banker who was not very bright. I clearly explained to her the purpose of my visit. She asked me for my drivers license and then asked for my debit card. WTF — over? Why I asked? I was told that she couldn’t find me in their system. No S — t. I wasn’t yet a customer — and it appears that I won’t. This saddens me more than most. You see I have been involved with the fund raising for «Millers Children’s Hospital» and Wells Fargo is one of their highly rated sponsors.

This place sucks. If you have things to do I suggest you dont waste your time here, always a long line, ALWAYS and they tell me «you have to time it just right so you can avoid the lines», thats BS, you KNOW when your peak hours are why can’t you just accomidate for that?! Parking is a joke as well, don’t even bother!

The tellers are pleasant, but sometimes the line is long and slow. I opened a trust account and instantly had a «personal banker». She recommended that I close my existing checking account and open a new one. I pointed out that there would be charges to print new checks, she didn’t. When asked «What was the benefit of opening a new account «, She replied «Your account will be here». I don’t understand that to be a benefit. Moving funds and paying fees with no benefit is Churning; especially when the charges are not mentioned.

I don’t mind this branch. Surprisingly I have never had to deal with really long lines here and the bank tellers are all pretty nice as well as the managers. The parking situation isn’t THAT bad, I finally tried the underground parking structure and it was free but I still prefer to snag a spot outside and run in.

This branch has terrible parking! They use to have a head teller by the name of Miguel and his customer service skills were excellent! Since he has left I would have greater joy attending a birthday party at a high security penitentiary versus going to this branch. The head manager can be heard yelling at the employees and on one Saturday morning while I was there attempting to do some business it sounded like she was facilitating water boarding with the employees. When you ask a question everyone is afraid to give you an answer so they pass it up the chain and here is the amazing behavior — «No one can give you an answer.»
Not a good branch!

ATM ate my deposit and they wouldn’t credit my account. Massive bank fail. There are tons of other options. Dumb people.
THE WORST company I have ever dealt with.
They «LOST» a cashiers check AFTER I deposited the check. It had already been deducted from the check writers account, yet they refused to assist me.
Idiots. HUGE bank fail. Do not ever trust these lying crooks with your hard earned dollars.
They will rape you and lie to your face.