Ross Dress for Less

I live nearby and I absolutely love going into Ross. People need to keep in mind that this is a discount store not a freakin Nordstrom, and despite this fact the people that work here are always lovely and helpful.
The Walmart and Fresh and Easy are gone from city place yet Ross is still standing… why? Because people love shopping here and are always up for a good bargain.
And really?! …really?! You decided to give this place one/​two stars because it does not have a bathroom or the bathroom is not up to your standard… uhhh get over yourself, your bowel movements should not be the underlying basis for a review… maybe just lay off the Starbucks iced coffees.
Ok. Thanks. Bye

I like this Ross, it can be buisy with long lines but any Ross dress for less has the same issue. I can usually find what I look for they have a wide selection

Like any other Ross i shop at, this one is up to par and always has what im looking for. Does get kinda busy at times but thats when you just keep shopping until the line dies down. The staff here is pretty organzied and professional, especially being in DTLB, where you never know who’s coming through that door. Lol.
Other than that they have a huge parking structure which offers 2hours free parking. A few places to eat, Footlocker, Big 5, some other clothing stores, and a ChuckECheese too. There no longer is a Wal-​mart either.

I decided to go on a walk this past weekend with my daughter. It was extremely hot, so I dipped into Ross, and found some really cute dresses for her. I needed to use the restroom to wash off her pacifier that fell on the floor, plus I need to go, they have no restroom for their customers!!! I was so upset that I decided not to buy the 5 dresses that I had in my basket. The excuse that I got was, like a bank, the store was not built for a restroom. WTF!!! I will not be back!!!

I was surprised to see such low ratings for this ROSS in downtown Long Beach, but it’s downtown long beach.
I’d like to start off by pointing out that ROSS is DOG FRIENDLY! I am always very happy when I need something from ROSS or simply want to take a walk downtown and can stop by to see what I can find, because my beloved Cinnamon can shop with me. It brings joy to my heart.
Something I love about ROSS is that for years, the security guard (s) have always been very welcoming and attentive, as they also walk the aisles and help you from time to time. They acknowledge you as a patron upon opening the door and that’s always nice.
This location has not changed one bit for YEARS. Yes there’s piles of clothes everywhere and yes shopping for a pair of shoes will always and forever be a total nightmare, but when you do score a good find it will make up for everything else (and you WILL score a good find!).
My favorite section would be the back by the fitting rooms. I love looking through the household items, there’s always something cool that I didn’t need until it’s in my hands, and then in my basket. Haha. I also love the pet section! They’ve got a great selection of doggy clothing and other great items for your furry friends. I always find some cute items for Cinnamon.
Customer service is not the best, I actually have had a number of unfortunate experiences and many times have I felt intimidated by the employees, as if loss prevention is on your back. It’s quite irritating and offensive behavior, but there’s also employees whom are simply wonderful and make up for such experiences.
I can always rely on ROSS in the case of emergency shopping, for myself, for work, for a gift, for a household item, for Christmas, a birthday, any occasion! I find myself walking out of there very happy with my purchases more often than not.
Thank you ROSS for having such a wide array of products available to your customers. Although always a little messy, I keep coming back :)

Management has the worst customer service ever, especially GISELA, she’s rude and very unprofessional.

This Ross is not one of the better stores i have been too. I truly consider my 3-​Star review as being very generous. They need to provide better customer service at the registers

My friend and I came her for certain things and found a lot of things we wanted but didn’t need. I bought a ton of things that were not on my list that I needed, like usual. We found some good finds though such as a luggage, heels, tanks, house/​furniture ware. When it came down to paying, the lines were so long. Luckily we left a little earlier than later or else we would have had to wait maybe another extra 10 – 15 minutes.
Parking: metered or pay wherever. If you park in this 1 structure across the street, you get 2 hours for free than its $ 2 per hour or something like that… you can pay w/​cc at the machine.

I love Ross because of the deals, but I can’t stand this location. It is dirty, it’s crowded, you have to wait in line EVERY time you’re there because of the location, parking is awful, and the employees are not helpful. The nicest guy is the security guard who always says hi/​hits on me when I come in the door. I will opt for the Ross in the traffic circle instead.

I smile at the guards when I enter and they smile back.
Smiling does wonders for the face. From a hospitality industry pro point of view, whenever you see someone within 5 feet of you, you acknowledge them with a smile.
Simple.
Hello! Now let me shop in peace!
I went here to look for bags and wallets but nothing caught my eye today.
The usual, scuffed up shoes or ‘lightly worn’ by party people then returned, ‘memba them days? Seems like most of their shoes were stretched or worn out? Not really a good selection of shoes here.
Shoes should NOT be returned. Cheap and already stinky (hauna) feet smell. Like all other places, make sure you have your receipt handy. Can’t babysit everybody.
You’re better off going to some other far out Ross location cause this one the most picked through.
Everyone comes here. Visitors, cruise ship employees, airline employees (British airways, Swiss, etc) everyone who works and lives downtown…
I was amazed to see some Hawaiian Host chocolates? Prices as good as the Walmart in Honolulu?
I didn’t know As Seen on TV products were sold here-​so I found this strange light thingie that you put around your neck. And the price was super cheap. HUGLIGHT! Ingenious! I love my HUGLIGHT!
Wish there was a DSW next door or close by.

It seems like every time I go to purchase something I find myself standing in line forever. .with only one register open at times, I leave my things behind and walk out!

Ross has a terrible return policy. I purchased a pair of tennis shoes 3 days ago and after wearing them for a half hour they made my foot bleed on the ankle. I tried to exchange them but I did not have a receipt. I just wanted a pair of the same size but a different brand. They said with no receipt, no return. They are terrible. Wallmart, big 5, other stores would have returned them with my drivers lisence. Ross is a terrible store.

This store had very few intend a d they were rude. There is no public restroom and she wouldn’t even tell me where the Closest restroom for my daughter was.
Do not go here

Not as many items as others, but store was less messy than when I last visited couple months ago. They don’t longer hand you the receipt, you have to get it on your own from register box, what’s next?

Not very clean, looks like a old Pick n save, everything is on the floor, staff is friendly, just can’t see my self here again, ok yes ok good deals If you can find them in the pile of stuff that’s in clearance

I was told to throw away my latte as I walked in through the door. Not worth it. I walked right out again, latte in hand.
I understand the clientele here is ghetto, but this is not a frou frou store and I can be responsible for my drink.

Grisella/​Griselda the manger runs one of the worst stores in the Ross chain. It’s unkept, under stocked and brutally understaffed! If you like all of that and long check out lines, this place is for you! Go to Nordstrom rack next door

You know it’s bad when the first person you see when you walk in is a «security guard» with «Loss Prevention» splattered in large yellow print all over his jacket. Let’s be honest here-​downtown LB is not exactly your destination for a fine shopping experience. Wally World (aka Walmart) is just a few hundred feet away from this Ross and I won’t even get started on how ridiculous Wally World is.
Anyhow, maybe it’s been a while since I’ve been inside a Ross, or maybe I am just a snob, which could be, but this place is dirty, smelly, and overrun with dirty, smelly children who are unsupervised. No one speaks English, and I truly do feel like I’ve stepped into another country when I walk in. Not worth any potential savings. I’d rather go to TJ Maxx or Marshalls… equally as chaotic, sometimes, but a thousand times more sanitary!

This place is a mess.
I can’t believe I stepped foot in here.
There’s clothes on the floor.
There’s stray children wandering.
The dressing room attendants don’t speak English.
The commercials boasting about having the same thing as the department stores are a lie.
Avoid!!!

I will admit that this is the worst Ross Ive ever shopped at, the people watching is amusing
You have the ghetto fabulous people trying to steal things and the undercover cops seem to catch them every time I have set in here. The selection is horrible, racks are messy and its very frustrating shopping here, but I must admit watching a teenage kid try to run out of the store with stolen goods is amusing.
You can’t help but watch them, its like a cross between the tv show «Cops» and the «Desperate housewives» suburban moms watch as the «bad boys bad boys. whatcha gonna do.» are in full action.
So I give 2 stars, it is a 1 star or «Ill Pass» store but the people watching moves it up 1 star for the entertainment!