Ralph’s Grocery

Once again, Ralphs has completely rearranged the complete store — making for quite a frustrating experience — unless of course you have all day to kill. If you’re looking forward to a «quick trip» — forget about it. For 20 minutes today, I, as well as many others, walked around looking for products — with growing frustration. In their efforts to offer «Fresh Fare» — they’ve also eliminated a lot of their regular brand names — either that or I just couldn’t find them! When I finally found an employee to ask where a few products were — she handed me a new «store directory». Then I ran into a senior manager, and asked if he was open to some customer feedback. I suggested they might want to give customers the new «store directory» as they ENTERED the store, rather then making them walk around for 20 minutes. He immediately started talking over me, letting me know that he had ‘a girl’ walking around the store with the directories. He had absolutely zero interest in receiving any feedback whatsoever. When checking out, the checker asked how my day was going. I told him I was totally frustrated, and why. He said he understood, that it had been a frustrating experience for most customers, and a lot of employees — they didn’t have much info on the changes either. At least he had a bit of empathy, as well as a patient ear, for the customers. Perhaps they should promote him to manager! My experience with the manager was as frustrating as looking for products. This used to be my favorite store. Considering that they are still competing with Gelsons, — it’s too bad happy customers aren’t the goal anymore. I knew I liked Gelsons!

This Ralph’s has been my convenient, local grocery store since I moved to the area in June. For your everyday grocery store, this Ralph’s seems to be pricier than other Ralph’s I have shopped at. I also have had consistent, poor experiences with their produce and their produce selection. On separate occasions, I’ve purchased strawberries and mangoes, both were poor quality. The two stars is for location convenience and customer service. I have had all good experiences with the cashiers and the store clerks have been helpful and pleasant, but I’ll probably start making the trip to Sprouts more often since I mostly shop the perimeter of the store anyway.

I am updating this review because the deli section sucks… they usually have helpful people who anticipate what you would like to order. But on this particular day, maybe it was a full moon or something cause this one older woman worker was squawking, barking orders. I asked if I could order something because the old dude next to me couldn’t decide what he wanted. «All I wanted was a pepsi, just a pepsi and she wouldn’t give it to me!»…just kidding… all I wanted was a one piece damn chicken flauta.
Anyways, the worker that didn’t want to assist squawked about how I was supposed to ‘take a ticket’…I’ve been to this Ralphs a billion times and never did I take a ticket at the deli counter. So I gave the attitude back to her, where’s the damn ticket taker? You can’t even see that s#it, the ticket taker is hidden in the middle, more towards where the Boarshead deli meats (and pleasant workers) are… I’m usually very, very, very, very, very, very, very, very tolerant of people but this one squawked so loud I thought she was gonna fly away… Next time I will take a ticket but I betcha there will be not a soul in line.

Service has gotten better seems like there’s more staff very friendly staff and professional
Along with a good selection of organic

I would give 5 stars for selection, friendly service and the store always looks clean and inviting.
Now, the reason it got 3 stars is I am tired of getting my groceries bagged in a terrible fashion. I understand employing people with some challenges, that is not my gripe, my gripe is please have a Job Coach to help out and some additional training on a regular basis. I always bring bags, which include cold bags. The last 3 visits I cringe while watching my food bagged. I have to rearrange it when I get to the car, and sometimes the beautiful cupcakes or deviled eggs are completely turned upside down (hello, I buy them so I don’t have to make them) and I hate when they are messed up! Cans on top of shredded lettuce and 4 items in one bag and 30 items stuffed into another bag. Clearly everyone needs a job, but I think some additional training or coaching would be helpful.
I am considering driving cross town to Stater Bros just to avoid the hassle.
And I would like to address the pan handling going on out in the parking lot, this is a very high end area, and I am always getting stopped for money, (not the stores fault) but it is alarming how often it happens!
Please fix the issue.

I would give 5 stars for selection, friendly service and the store always looks clean and inviting.
Now, the reason it got 3 stars is I am tired of getting my groceries bagge

I have noticed since the smaller Ralphs (nearby 7^th n PCH) closed about 4 months ago, that this location has had an increase in undesired people accosting shoppers in the parking lot and in front of the store. There is now generally more panhandling and harassment. Loiterers are lingering in front, socializing, going inside with pajamas on and no shoes. I have seen them pilfer food. One. Deranged person confronted 2 girls in front of store 2 days ago, and I helped them to move on. Store employees here used to be stellar (Gwen n Patricia namely), but the employees that came in from the other store have the same attitude here as was the case there and is why this is now happening at this once great location. Ralphs management needs to get their arms around this, but they had no interest in doing so at their other location and I don’t believe they will here. How hard would it be to have security here?

This store gets one star because management is extremely unhelpful and impolite. Had a few questions and no one, including the store manager Bill, was willing to take the time to answer. He was very short and wanted to brush off the question I had as if anything else was a better use of his time. This makes for a very unpleasant experience for everyone. Beautiful store inside but would recommend shopping anywhere else if you care about customer service.

Definitely one of the nicest Ralphs.
Fresh produce, weekly discounts, 6 self-​check out stands, the clerks are always willing to be available if they see a line too long as opposed to other stores who just make you stand and wait.
Stellar fresh seafood selection, extensive supply of home goods and nutritional supplements. A bakery who’s freshness you never question. Deli meat counter (never visited but I’m sure it’s still up to Par)
I’m sure like other Ralph’s they’ll eventually start doing the sample demonstrations, seems like everyone’s jumped onto the Costco image lately…
Very beautiful wine selection. I mean they’ve got their own set of show lights and very elaborate displays that really sell the product
The Ralph’s down in 7^th & PCH recently closed which was even closer to my house but I’m definitely not complaining about having this one as a back up!

I’ve had very mixed experiences at this Ralph’s. They have a pretty outstanding alcohol selection. Plus, they give you 30% if you buy six bottles or more. I did a lot of shopping here.
Recently, I had a customer service issue with a manager (I believe her name was Edith). Generally unprofessional and impolite. I’m surprised someone like that would get promoted so high.

Went there on new years eve. No line but had the rudest clerk. My husbands credit card doesnt scan with the veriphone credit card machines and has to be scanned manually on the old credit card scanner at ralphs target and a few other places. We told her and she insisted it was declined. She actually argued with us about it. We were very nice and tried to explain to her that it has to be scanned on her machine and that this happens with certain machines and always at ralphs. She had a horrible attitude and kept insisting our credit card was declined. I was amazed. Luckily that is not our local ralphs and we will never be going there again.

I passed by this Ralph’s to pick up a few items around 11:40 am. They have excellent customer service! I was in the produce section looking for white nectarines. At the time, they were out of stock but Jaime R. greeted me and asked me if I needed assistance. I told him what I was looking for and within 5 minutes he brought out a box full of fresh white nectarines! This is the first time I have had an employee go out of their way at a grocery store to get an item for me. I was very thankful! Thank you Jaime R. and the rest of the very friendly and helpful staff.

This is my go to grocery store. It’s a quicker in and out than any of the other grocery establishments in the area (Gelson’s, Whole Foods, Trader Joe’s). Parking is good. Staff is ok. Food assortment is diverse. Pricing is reasonable.

Awesome hours, plenty of parking, wide selection of fresh produce/​meats… AND the real reason I’ve been compelled to review a Ralph’s grocery store (kind of weird): the cheese! I’m a newby to cheese, but after a recent wine tasting trip I’ve begun to develop an interest! This Ralph’s location has a huge selection of fine cheeses and an incredibly awesome staff member called Nicole who has taken it upon herself to educate us with free samples– on two separate occasions! Awesome customer service and experience– highly recommended.

I love this store! The people are really nice. They have many many organic foods! Thank goodness they have a lot of the same things that Whole Foods has and it’s cheaper! I still shop at Whole Foods but it’s great to see a large grocery chain expanding their organic and non-​GMO sections! Their new cheese section is wonderful. Every time I shop here I try a new cheese from France or Ireland or… Yeah!

What a joke. I’ve tried to make this abusive relationship with our local Ralph’s work. But its just too much work. This crappy Ralph’s is full of passive aggressive employees who don’t want to put forth any effort to help customers. They keep stocking the store with low-​quality foods and off-​brands. Once, I made the mistake of requesting that they carry an item they previously carried. I was made to jump through hoops. Got multiple calls from an ordering center, and the item was still never re-​stocked. I just got back from there and the eggs were all one low-​grade brand now, and someone had smashed most of them. Eggs were dripping everywhere. I tried to alert the cashier as I was paying for my groceries, but she actually ignored me and said in a rather blasé tone: «have a nice day.» Jeez. I will – over at Gelson’s.

We don’t have Ralphs up in the SF area, but I do like them when I’m down south. It’s a clean store. Although I don’t know the layout, I found what I needed without trouble, much like the couple of visits to other stores. I’ve come to expect a good experience when I go to Ralph’s, and I’ve not been disappointed yet!

By far the nicest Ralph’s I’ve been to in L. A County. I’m used to hitting up Ralph’s in West L.A. near Culver City and in the Torrance/​South Bay, but this one stands out as the Ralph’s with the best service, best selection, and best presentation of products.
I know it’s because this Ralph’s is in a high SES area, but still Culver City and Manhattan Beach aren’t too shabby and those locations are not nearly as good as this one.
The parking is all right too and the prices are still decent even considering they can hike the prices given the clientele.
My favorite thing about this store is they have such lovely, helpful, and efficient bakery employees. Sylvia always goes out of her way to make sure I have what I need, and what I need is those awesome ‘take n bake’ baguettes.
Thanks Marina Pointe Ralphs — wish all Ralph’s would model themselves after this location!

Ample Parking!
Large Selection — including in the prepared section.
Very large wine and flower department.
Don’t forget your reusable grocery bags!

STAFF:
Staff here is very nice with any questions and directing lost & inquiring customers to the products they may need. The store is always clean and organized, nothing bad stands out about this store.
SELECTION:
They have a huge array and products and their selection is always good. The produce is always fresh and appetizing. They even have a designated section for the organic produce, if you’re into that kind of stuff (who isn’t?) Oh, and their alcohol section is well stocked and pretty huge.
I usually come here with my boyfriend when we need to pick up produce, ingredients, and alcohol when we decide to cook at home.

I have been coming to this store since they first opened, which was around 1996 if I recall correctly. It was one of the first super stores to open up in the area. They have absolutely everything that you can think of, from exotic foods and ingredients, to fancy cheeses, pickled pigs feet, to those strange Asian foods that you have always wondered about.
Another thing you have to love about Ralph’s is the Ralph’s Club program. They are the only one out of the big three (the other two being Vons and Albertsons) that award points on the amount you spend. Every 100 points you earn a dollar so every three months I get a gift certificate varying from $ 10-​$ 20. They also track your shopping habits and send you coupons on items that you regularly buy. Plus bonus points if you bring your reusable bag and when you buy gift cards.
They also have a wonderful beer and wine selection which you can spend up to a good hour checking out their different wine. They use to have a guy that hung out in the wine section offering assistance and advice on wine, but unfortunately, he now works at BevMo.
The employees can be a bit depressing though. About half of them do not appear to enjoy their job. Maybe they do, but they just don’t show it. The exception would have to be Gwenn. She works as a cashier and we specifically look for her because she is very nice and welcoming and a pleasant person in general.
The reason I don’t give this place five stars is that you do have to check dates on things. On more than one occasion expired items ended up in my cart. I purchased mayo once that was months past its «best by» date. The produce sometimes can look pretty sad. But I’m sure this happens at any store you go to.