Quest Diagnostics

I was checking Unilocal reviews for Quest Diagnostics and was a little afraid, however I wanted to tell all of you that the Downey Ave, location in Long Beach was awesome. I was in and out of there so quickly, I had to keep asking are you sure I am all done??? They were all very professional and courteous. I had to wait for MY doctor’s office to send in the paperwork, but the moment they received it I was called into a room. Truthfully, I was pleasantly surprised by the quickness. I am used to waiting and waiting and waiting at a doctor’s office, that when I sat down, I had PLENTY of things to do on my phone… but ‘lo and behold I was called in almost immediately. And mind you all, I did NOT have an appointment!!! I love them and will NOT be going to any other facility from now on! Spectacular job Quest Diagnostics!

I am absolutely terrified of having my blood drawn. To the point of actually contemplating if it’s worth it to find out if something is wrong with me. I almost always pass out except for when it is done in my hand… well I told them that and they did it for me. They let me lie down and they did it in my hand. I know that it was so difficult because of the size of my veins in my hand but they still tried and ended up succeeding. So I just really appreciate the girls that helped me today. So so much. Even with how difficult I was!

They lost ALL my samples — this is unacceptable in my opinion. Now I have to spend 3 more days collecting my stool samples and get my blood drawn again :(
I almost fainted getting my blood drawn. The lady just left me in a room and didn’t know what to do. The staff here is not trained on proper medical protocol and clearly don’t care about their customers.
The front office workers were rude. They were talking about going out and drinking long island ice teas over the weekend. I’m all for having fun but their job is to take care of their customers — do your jobs people.
Everything about this place is no bueno. Stay away.

I have had my blood drawn twice for my pregnancy and I have received great service both times. Well, you be the judge.
Parking: this location shares a lot with LA fitness and del taco. You may not always have parking right in front of the lab but there is plenty of availability.
Intake staff: Most of the gals up front are very nice and efficient at making copies of insurance information and other records.
Cleanliness: I never found this location to be dirty but this last time I went, the waiting area smelled like urine.
Phlebotomist: Candee has been beyond exceptional during both my visits. The first time I visited, my left antecubital space was already all bruised up from my ER blood draw 5 days prior. The ER phlebotomist was rough and did not care. Candee was very gentle and found a tiny spot right in between the bruises to obtain the blood sample. The best part is it did not hurt at all with the butterfly.
I departed the lab but when I was almost home. Wendy in the front called to report there were more labs to be drawn and they did not see the additional order script. I had to go back.
I requested for Candee again since she already knew my situation. I did not have to wait long since they missed the script the first time around.
Candee saw me again and apologized for having to stick me twice. Thank goodness her draws are painless and did not leave a bruise.
Today, I went back for my second trimester draw and Candee was there again. Painless procedure. I hope she is able to stay at this location since she did mention she was only a temp. She is really personable and very good at what she does. (10 stars for Candee)
I will continue to request her as long as she is available.
One star docked for the waiting room smelling like urine.

Quest Diagnostics staff is incompetent and rude at this location. I took my 4^th grade son in yesterday to have a full blood panel taken and after waiting for 45 minutes their Rude and inconsiderate receptionist Wendy, informed me that he needed to have fasted. We returned this morning shortly after 8am and by 10:38 we’re denied service due to an error of their computer system w/​his ins.plan. For the second time a different rude Receptionist Liz, dismissed us pointing w/​her finger to a lab that might. Not even giving me the courtesy of an address or phone number for the other office. At this point I let her know my son hadn’t eaten in over 18 hours. That I was unhappy with her response and her co-worker’s attitude the previous day as well. I spoke with our insurance carrier and had his PCP. they confirmed that his ins. plan was the proper acceptable plan for Quest to accept. Provided me a print out and I went back to request the supervisor. She wasn’t in. I will be following up with her about their policy on staff/​patient customer service and have an appointment with a different lab for my son. I will advise all of my elderly patients, my friends and relatives to never utilize the services of Quest Diagnostics at this Lakewood location.

I love the lady Treva Jackson that drew my blood! She was so gentle and personable! The front staff could use a little work but other than that it was a good experience! I’m giving it 4 stars because of Ms. Jackson!

Rude staff, forgetful staff, horrible office and they expect you to do their job for them.

Valerie was very calm and patient with me. Helped me with my fear of needles. I didn’t even bruise after.

Decent place they play too much though lol takes awhile but I was 5mins late. They are nice just straight to the point lol it’s okay

Skilled, professional, polite and timely !

Making an appointment is easy online. I was skeptical about visiting Quest Diagnostics based on all the bad reviews I read. I arrived 15 minutes prior to my scheduled appointment. I was helped right away, my waiting time was NOT even 30 minutes. Got blood drawn and the individual who attended me had such a sweet spirit. Front desk staff is not rude, but serious and right to the point. FYI: It all depends how you treat others. Employees are people too. Keep in mind that being respectful and having mannerism matters everywhere you go.

I been there. They very rude and slow
I only went there because my insurance sent me. Hopefully I dont have to use their services

Been here two times to get my blood work done.
Quick and Fast with an Online Appointment.
Plenty of parking in this large plaza.
Easy access to plenty of stores and eating places in the area.
Would come back again for my blood work in a few months.
Recommended!!!

I had a question about my bill and so I called, getting a recorded voice saying «one moment please» followed after a time by «all representatives are assisting other customers (not patients),» then after another gap «thank you for continuing to hold» and then after another wait «someone will be right with you» — all repeated over and over, until i was cut off.
Over a period of several days and at differing times of day, I called back but the result was the same — endless hold and then disconnected. Does Quest simply disconnect calls on hold after a time? It would seem so.
So I wrote a letter outlining my question and requesting that someone call me. No one ever did but two weeks later i received a letter threatening «further collection efforts.»
I paid the bill, but never again will I go to Quest Diagnostics.

Had an extremely bad experience that change my mind about this lab. A false positive on a test that stressed me out… I had my doctor test me with another lab a week prior to testing at Quest as a routine 1^st trimester screening. The first test came back negative then 2 weeks later at Quest it came back positive which didn’t make sense. It almost ruined my marriage, my OB/​GYN retested me a 3^rd time not using Quest as a lab and it came back negative again. WTH! Don’t trust these ppl 100%.

I have been to several Quest labs in the area and this is by far the best location to come to. Even if you don’t have an appointment you won’t be waiting forever at peak times. The front desk staff can be friendlier but the techs are gentle and know what they are doing. If you are considering this location, this should be your choice.

The wait = too long
Appointments aren’t necessary, but I made an appointment and arrived 15 minutes early. It took 1 hour before I was out the door even if the procedure took 5 minutes. Maybe you others who made an appointment here lucked out.
Staff attitude = not accommodating
The staff here are not as polite as they should be. They’re verging on talking at you like you’re bothering them, and sound like they’re ordering you around to sign things for them rather than knowing how to politely request it. I’ve had the pleasure to sit and watch them talk to ~10 customers like this.
No privacy
It’s weird that everyone’s sitting in the same room, hearing every other customer’s lab business. I don’t know if that’s standard for a lab, but it shouldn’t be.
I get a grimey, unvacuumed, bomb-​sheltery feel here, rather than a serious, sterile facility that is supposed to be dealing with health care.
What a strain on my day.

Just went this morning. It’s just like everyone says. Convenient Saturday hours, plenty of parking, a big waiting room and nice staff. I had an appointment and I was in and out within 15 minutes. It was actually quicker than other Quest locations!

This location normally opens at 730am but the waiting room was open and taking patient info by 7am. The waiting room is large and check in is nice and quick. It pays to have an appointment, especially since there are so many walk-​ins.
To make an appointment, you just do it online.
Clean office, fast service, good experience.

I came in at 9:36am for a 10am appointment, and got out at 9:52am, which is before my appointment even started. The lady that took my blood was super nice. I hate needles so therefore, I hate getting my blood drawn, but I only felt a pinch and no bruising after. As Jane C. below said, «Wow. impressive.»
[TIP] I recommended setting up an appointment online to ensure faster service. From what I heard, they can get pretty busy.