One Dollar Quality Cleaners

I wish I could give them zero stars. They quoted me a price and then when I came back charged me 20 dollars extra! For their mistake! And the worst part is is that they didn’t even get all the stains out. Awful customer service. Not accommodating whatsoever and liars. No wonder they have such a low rating.

This place is the worst. A few months ago they damaged my wife’s shirt and did offer $ 20 to make up for it. Not great but not enough to cover the cost of the shirt. More recently I picked up an order and a couple weeks later I put on my suit coat and thought it felt much bigger than it should. Sure enough I took it off and looked at the tag — it wasn’t mine. I took it in and they said their records showed I hadn’t picked up an order in 8 months, which was totally false. I showed them the coat they gave me and had them look for my Banana Republic coat which, of course, they couldn’t find. So now I’m out a $ 350 jacket that I had tailored. The most recent debacle occurred last week when I went to put on a pair of slacks and noticed a small hole in the back. I took it off the hangar and there were holes all over it. I grabbed another pair of slacks that also STILL HAD THE DRY CLEANER TAG ON IT and they, too, were filled with small holes! I just stopped by to see what they could do for me and they denied any involvement in causing the holes and would not reimburse me for anything. After 5 minutes of back and forth I realized I was in a hopeless battle and left with my hole-​filled pants and gave them a suit coat that was never mine. DO NOT GO HERE!

This is such an amazing dry cleaners! They do such a great job for such reasonable prices and their staff is always so courteous! The quality they do is always top notch, too! I have been going to Quality Cleaners for years and I always recommend them to everyone! Keep up the great job, guys! :)

I’d suggest changing your sign and your name. You don’t offer $ 1 quality cleaning anymore!

I’ve always had a good experience here, and the gals are friendly. The price is quite a bit less than most dry cleaners.

I’ve been coming to this cleaners for about 5 years. I was only drawn by the $ 1 marketing (as their competitors in the Los Altos Shopping Center had moved up from $ 1 and ALWAYS had a line out of the door). Their prices have steadily gone up (I swear I can only get a no frills button down shirt cleaned for $ 2 now!).
I recently walked out with a $ 100 check – for two items. When I checked with my local cleaners for cleaning 2 no-​frills bead spreads, he quoted $ 50 ($ 25/​ea). It would be okay if they were like Carson Cleaners, my go-​to cleaners for ANY stain, ’cause I feel like I’m getting my money’s worth. But as of late (1 year), they have lost a suit of mine and everything stained comes back with the same stains. (See pics) WTF?!

Beware! Unfriendly and awful customer service. I took a bunch of items in to be hemmed and received a receipt for one amount and when I went to pick them up my bill was quite a bit more. When I showed her my receipt they told me the girl made a mistake when she placed my order. Apparently I need to pay for their mistake.

Horrible customer service! Their employees pocket your money! Make sure you’re getting your correct change back before their employees close the drawer!

I think this is a great dry cleaner. I’ve never had a problem or much wait. I had a horrible red wine stain on a new pair of tan shorts when I took it in and cannot see a single remnant of it now. I’ve had buttons and seams repaired at a very reasonable price. The staff is frendly and helpful.

It is not the One Dollar Cleaners anymore. It is $ 1.75 and up. Pants, jackets, dresses, suits and coats are regular priced starting at $ 8.00. This is not a criticism about their pricing. I was looking for a cheaper cleaners because I had clothes to give to an organization that donates suits, coats and dresses for economically disadvantaged women who were looking to return to work. The clothes were not dirty but needed freshening from hanging in my closet for a while. I could not afford the prices at this cleaners for that.

I love this place! The prices are very reasonable, and they are really good at getting wine stains out of colored denim :-)
Also a very convenient location!

The good: I go here because they’re close and they get the job done. My clothes are always ready when they say they’ll be, and they’ve never lost anything. Sometimes you need to specify «Dry Clean Only,» otherwise they might put your clothes in a regular washer. The people behind the counter are courteous.
The bad: The interior is full of lint and worn down. You can tell they don’t spend much money on overhead. For the longest time, they had an energized neon sign in the window, with broken supports and the tubes hanging from sections of bare wire; a fire waiting to happen.

What a mistake this place was. They lost my clothes, yes you heard that right! Okay, so I have to admit that I take responsibility for leaving it there more than the 30 days they have sign in front of their counter. So I take full responsibility for the lost clothes but what killed me was that the young lady who took care of me which had the worse customer service I’ve ever seen. Super bitchy, they lost my clothes not me!
I told her I would never come back and that I couldn’t believe they lost my clothes and she never even apologized, she simply said «that’s fine and if we are done then you can leave.» The nerve!!! She was super nasty! Yes, you tall girl with fake blonde hair and braces– just plain mean. If this was my store, I would teach my staff how to treat their customers. I honestly, just need to hear that they were sorry nothing more nothing less!!!
I’m so mad at myself for not reviewing the post here first.
Yes, $ 150 flushed down the toliet and yes, I paid in full prior to the service. What did I get an empty pocketbook, lost clothing, and bad customer service. NEVER AGAIN! First time and last time. What a dump this place is.
I personally love to give small businesses a chance but this one, no can do.
NEVER AGAIN!!! WORSE SERVICE EVER…

I’m never going here again! I’ve been going to this cleaners for about a year now. They seem to return my clothes with spots on them I’ve never seen before. They ruined a nice silk shirt of mine which isn’t cheap and all the girl could say was «too bad, have a nice day». The customer service and the cleaning service here really is of low quality. Save your clothes and sanity by going somewhere else. If you do stay with them watch out for the supposed «spotting» they seem to tag on to shirts which don’t even need it. Sheesh.

I used to go here weekly, prices reasonable but clothes weren’t always ready when promised. On more than one occasion I arrived close to closing between 6:55 and 7:00 and found the doors locked with the people inside not willing to help me.
The final straw was when I took in a weeks worth of clothes which would include 4 or 5 dress shirts and 3 or 4 pr of slacks and they lost them. While I was pretty upset I understand this thing will happen from time to time. However the way they treated me and the situation was very unprofessional.
The first time I tried to pick up the order I waited around 30 minutes as they searched only to be told the clothes weren’t ready, they told me to come back the following day. I came back 3 or 4 days later and waited again and was told the same thing. I ask if there was a problem since it had been about 10 days since I dropped them off and they said no. I came back the next day and asked for a manager but was told he wasn’t in, I left a number and asked for a call, it never happened. I started calling always to be told nobody could help me. After about 3 weeks of this I spoke with the Mgr, he stated he would look into it and call me back in a few days. Guess what, no call back.
I finally got back with him again he asked for my info and had no clue what I was talking about. He looked for the order and tried to tell me it had been so long since I dropped them off and that they weren’t responsible for clothes abandoned there. After arguing with him he offered to reimburse me $ 20.00. which wasn’t close to what even one dress shirt was worth. So he asked for receipts which of course I couldn’t provide, and stated they were used clothes and that’s what he could offer. When told it wasn’t acceptable he offered me a claim form with his insurance Co which I filled out and submitted and never heard anything from again.
Needless to say I will never give them any business again and strongly recommend to any of my friends/​family they don’t as well.

Originally started using this place maybe 7 years ago, then my company transferred my out of state. I’ve since returned and consider my wife and I heavy dry clean people (5 dress shirts, pants, ties, coats + all the stuff my wife dry cleans weekly).
With this in mind, i must say the quality of the work and more importantly the help they’ve acquired is the opposite of customer centric. They’re very quick to tell you what «they can’t do «for you. There are a few young girls that become easily annoyed with simple inquires… it makes me think they’re mom has forced them to work after school or something.
I hate to use this word, but the best way to describe the treatment is ghetto. Its obvious the younger girls tending to the customers have limited to no idea their actions reflect on the values of the business and really dry cleaners are a dime a dozen… I’ve since moved to a cleaner 3 – 4 min away and this guy already knows my name, smiles when i come and go and even carries the clothes to the car for my wife! Service the way service should be. vs «NEXT customer!»…i’ll take service with a smile any day.

This was my spot for years. I’m updating my review since it’s time to move on.
Here’s my good points that I’ll leave on here:
Services are on site, they get the order going, courteous staff, efficient, and «very fair» prices.
So here’s my new input:
Went there this week, right at 7:00 PM. They close M-​F at 7:00 PM. I thought I would have made it, but the closed sign was just put up and the folks were still at the counter helping 2 customers. I went to the window and signalled to see if it’s OK to come in, and was signalled back that the last customer was being helped. Got back to my car, and my clock said 7:01 PM.
So bottom line, if a recognizable regular customer gets to a business at 7:00 — 7:01 PM, and the business closes at 7:00 pm, what should a good customer oriented business do? I’ll let you answer that one.

I used to come here alot back in the day when I had to dress up to see clients. (Hated it… so I started my own company and am one of the lucky ones who get wear jeans and filp flops MOST of the time!) Anyway, back when I always counted on this place for great service and a bargain. Recently decided to clean up my closets, so I made the trek out of my way to this place since I had a «pile» that had been accumulating in my closet. No dice.
I started with my Winter Jacket. $ 8 + 3 for spot treatment. I figured ok it’s a heavy winter coat… so not bad. Next was the dress shirts. Launder only. $ 2.50. What? So I had to ask what exactly is $ 1 here? The girl behind the counter almost laughed and said «Nothing…$ 1 Cleaners is just the name of the place». So I said no thanks I’ll just go to the one by my house and left.
PS…Continental Cleaners which is literally a few blocks away only charges $ 2 per item (or $ 1 with coupon). This included my heavy winter coat!

Well I’ve seen a lot of other cleaners who charge OUTRAGEOUS prices ($ 4 to dryclean a shirt or pair of slacks), so I have to give this place 4 stars, for not doing that and doing a pretty nice job with the cleaning.
Now as the others have stated, hardly anything is one dollar, and actually some items are 3 or 4 dollars, so watch out for that!
For some reason, slacks are only $ 1.25 (GREAT price), but yet sweat pants are $ 2.75.
Getting a sweat suit dry cleaned is $ 7, and that seems outrageous to me.
The tailoring is decent, and prices are $ 6 for regular hem, and $ 10 with cuff.

If you don’t feel like waiting in the long line at Los Altos Cleaners across the street, then you can give this place a shot. There’s hardly ever a line, and they do a pretty good job. It’s still a lot cheaper across the street, though, for some reason, even though both places claim to be $ 1 cleaners. Nothing I had cleaned here was $ 1, not even a plain shirt, so I’ve never understood that — what on earth can I get cleaned here for $ 1? Anyway, I mostly only bring things here for hemming when it’s something that I don’t want to trust to the place across the street. I used to know the seamstress here, and while I’m sure she’s long gone, it gave me confidence that this place hires a competent person to do alterations. I recently brought several pairs of business slacks here to be hemmed and they did a fine job. However, I still can’t give full marks to this place — although this place is higher quality, I prefer the cheaper prices across the street; plus this place smelled like mildew last time I was there.
–Update 5÷30÷07−−
OK, I got fed up with the cleaners across the street and started coming back here. Actually I’m quite pleased. No lines, and the staff just seem a lot more competent overall. But note: cash and check only.