Memorial Orthopaedic Surgical Group

This is the worst orthopedic facility I have ever been to and I have been to many (unfortunately). Today I came with my injured boyfriend, and observed the staff treating other patients so poorly. An elderly lady in a wheelchair was early for her appointment, the administrator spoke loud enough for everyone in the full waiting room to head and belittled her. Then when she asked (multiple times for about 20 minutes) if someone could wheel her to the bathroom, she was completely ignored… I have zero tolerance to see elderly people be treated so poorly especially in a medical office. Then the lady who brought my boyfriend back had some serious sass in her attitude… Not necessary. The TV’s that were on had an awful soap opera on that had a very inappropriate sex scene, and after that on the same channel, some more idiotic BS. I felt like my IQ was dropping having this stuff playing. No wonder the staff is so dumb.

The physical therapy there is great! All the staff are friendly, helpful and professional. They go up and beyond to make the experience comfortable and specific to your needs. I highly recommend this place.

Dr. Tiberi was great (once you get thru to make an appt) but I could only give them 1 star because the service from the front office staff was so atrocious. I called 3 times in one day at various times and never got thru. When I finally got thru 2 days later, the secretary was very rude, did not listen to my question, and transferred me to another holding pattern that lasted over 15 minutes when it hung up because it was 5 pm and they closed. It seems customer service reviews are meaningless to this group because the front desk service does not change. There is no way I will recommend subjecting oneself to the rude physician office staff experience to anyone no matter the reputation of the physicians in this group.
I have PPO insurance, work at the hospital across the street, know these doctors and this is my experience!!! Drive to OC or LA — not worth deductible or out of pocket expense to be treated so rudely by staff. I do believe it’s our money that pays their wages but it’s clear they haven’t made the connection.

I can’t comment on the doctors as I was unable to schedule an appointment, but the receptionist put me on hold 4 times and wouldn’t listen to me. She transferred me to someone who never picked up the phone nor voice mail. Not a good start. I called a different group.

I had a great experience here, the staff was great, I tore my Achilles and my pt Louie got me back running and jumping in no time! Thanks again Louie!

DO NOT SEE DR. KURZWEIL … He is Arrogant and a horrible MD! This place years ago was excellent! When Dr. Jackson retired I think everything fell apart. Dr. Jackson was the legend and all the other MDs are trying to ride on his heals not doing a very good job!
My sister went there for extreme back pain and they told her it was arthritis! She eventually got a second opinion at St Johns in Santa Monica and they found two slipped disks and a 4 cm cyst on her spine resting a main nerve! Thank God she found a new MD!
Arthritis seriously?
Then I go there (my primary recommended it) for what I think is a knee issue (tear) and DR KURZWEIL made me feel like it was all in my head … He quickly looked at my MRI and said nothing was wrong!!! He never EVEN TOUCHED MY KNEE! It was clearly filled with fluid and swollen but he did not even exam me! Really? I could not walk and was on crutches… nothing wrong?
Ok, second opinion at South Orange County Orthopedic Group … Wonderful place… torn meniscus and a mass on my knee!
If you care about your health do not go to Memorial Orthopedics especially Dr. KURZWEIL! He will over look you and your health issue! Horrible excuse for an MD! I mean what kind of MD makes a diagnosis without examining ??? Especially a orthopedic issue?

My first experience here was in 1989 when Dr. Jackson repaired my ACL and MCL on my left knee. Subsequently I have been successfully treated by Dr. Morrison (shoulder), Dr. Warden (shoulder and knee) and Dr. Yuan (spine), along with their PT department. My wife and children have also been healed here over the years. We have received the best care possible, and all the staff (especially the younger Ana) have been fantastic. This is the place to go in the Long Beach area for orthopedic care; I know many people who have been treated here over the past twenty-​five years, some whom I happily (knowing the outcome would be positive) referred to this practice. These highly skilled professionals will provide you with the absolute very best care possible.

Doctors/​Surgeons are the best! Office staff (specifically the front office) are very rude.

I wish I could review the doctors and support staff separately, but since I can’t we’ll start with the doctors. They are generally the most skilled orthopedic surgeons in town. They are well respected and while in the operating room, are very talented and skilled. Bedside manner… come on now, orthopedic surgeons aren’t typically good at that, but I will say that Dr Yuan was very personable.
The way the office is managed is just terrible. Appointments are always at least an hour behind schedule. The office staff is consistently disorganized and borderline rude. Their attention to detail is non existent and when you calling for an appointment involves a phone tree, at least a 5 – 10 minute hold, and repeating yourself multiple times.
Nobody knows about anything else that any other department does, so if you have a question be prepared for the blow off. Scheduling, insurance, billing, PT, xray, MRI, parking, are all separate departments with separate fees and schedule time lines.
They charge for parking. $ 3 for a token, cash or charge only.

I was hopeful that this place would be a godsend after so much time spent dealing with, often debilitating, back pain. So far, little they can do is right. First visit, waited over an hour to be seen. Then, they were about to do a treatment on me until they realized I have an HMO. That lead to me calling for four days to see if they got authorization. It was a mess — they said they submitted it and then I find it wasn’t, then they sent the authorization request to the wrong location… In the meantime I came to their orthopedic urgent care due to so much pain and, despite what their website says the hours are, was told I was too late and that they don’t take my insurance (they do — that is why I am a patient here). Finally got fit in for the procedure and now I am here for a follow up appointment. 3:15 appointment and it is now 4:03. Seems they over schedule and have very little true regard for their patients. Likely, these doctors are all in it for profit… I feared that, since surgery is a big money maker and surgery is what they do. Thinking it is time to ask my primary to refer me somewhere else. I mean, how can you trust somewhere that’s run so poorly to take great care of you?

Dr. Curtis Spencer, his staff and the associated doctors that assisted him did a spectacular job on my back surgery. He is a truly compassionate person that puts patient interest above all. His staff even helped me post surgery with the only problem I had post surgery at Memorial Hospital and 5 stars to them as well. I had been to 3 other doctors and they pale in comparison.

although they outsourced billing department was a nightmare, once I made it known to the office where I received treatment the director made it right and waived the last bill since that out of state medical billing agency repeatedly had put the wrong dates down. I appreciate the director’s concern and felt I also did benefit from great care from the specialty doctor and physical therapist.

I have had an ongoing billing issue with MOS and I have written/​called them so many times to straighten out this mistake. Basically, they have told me I have no bills with them that are unpaid. But I noticed they never submitted one visit in January 2013 to my insurance and never billed me for it. I even wrote to them to check on this and they assured me I had a zero balance. That was a year ago. In the last month I’ve started to get calls/​threats from a debt collection company for a «bill I never paid with Memorial Orthopaedic Surgical from January 2013.» When I call MOS, they still claim all my bills were paid & they never reported me as delinquint. But they did confirm that the collection agency, TSC Accounts, is associated with them. So I’m now trying to get a hold of my doctor’s secretary there to straighten this all out and she’s not calling me back. But the debt collection agency said MOS are the only ones that can stop them from making collection calls and reporting to the credit bureaus at the end of this month. So to sum this up, MOS’s billing department made a huge mistake & now TSC Accounts is threatening to report to my credit report. TSC Accounts is very rude/​creepy on the phone too. I also have all the documents to prove that I always kept my contact info current with MOS and got it in writing that I have no unpaid bills with them. Ugh. I could go into detail about this more, but I’m sure you get the idea. I just want them to get their bills straight so I can pay MOS what I owe them and ensure my credit stays clean. If they violate those rights that would be so wrong cause they never even let me know there was an unpaid bill before sending it to collections. If anybody has dealt with TSC Accounts for a similar issue and have any tips on how to resolve this, please let me know. I forgot to confirm the TSC Accounts phone number with MOS though, and since MOS claims I have no unpaid bills, it’s possible that this guy, Stan, from TSC Accounts, is an imposter. I would say there is a 1% chance he is an imposter. A huge red flag went up when he talked to me for a while rudely and then when I asked him for the phone # & address of MOS to make sure we are talking about the same medical company, he literally said he wouldn’t give that information to me unless I confirmed my birthdate or SOCIAL SECURITY NUMBER. I have NEVER had a company ask for the SS number over the phone. I told him I was only asking cause Mary at MOS told me to ask him that to try to figure out who at MOS reported me to TSC Accounts in the first place. When I told him that it made him furious and he even threatened to hang up on me if I didn’t immediately give him my birthdate or SS number. He actually did hang up on me too after he refused to give their information out. He clearly was on a power trip, probably violating my patient rights and perhaps was just treating me as though I was one of those typical patients who was lying to dodge bills. I really needed to get to the bottom of this and probably shouldn’t have done this in case he was an imposter, but I went ahead and called him back and gave him ONLY my birthdate. He finally reluctantly gave me the MOS address he was referring to, but refused to give their phone number to me. He just rudely said I could google the phone number. I told him the address did match the same place I saw Dr. Pahl at and it’s the same place I call that says I have NEVER had any unpaid bills with them and they never reported me to TSC. Next time he calls, if I choose to answer, I will request a 3-​way call between him & MOS. Several people at MOS have confirmed I never had unpaid bills there, but I just need the secretary to finally call me back that works for Dr. Pahl, confirm this & tell TSC this. I think she can officially confirm if they just made some billing errors or if «Stan from TSC Accounts» is in fact an imposter. One reason he may not be an imposter though is that MOS said I had no unpaid bills with them and they also transferred me to their billing department, Cobalt. Cobalt confirmed this SAME FACT in writing, & was who told me to get the contact info from TSC for the MOS they’re referring to. But Cobalt did mention that they only manage the patient accounts and not the surgical accounts. So I left Dr. Pahl’s secretary a voicemail explaining everything and how I’m wondering if they have a 2^nd billing department that ALL OTHERS AT MOS that I’ve talked to don’t know exist OR if this guy Stan is a complete imposter. The answer can only be one or the other. So just a warning to anyone that goes to MOS, they seem friendly and helpful, but the billing department you deal with after the dr visits needs alot of improvement. I can’t even get a returned phonecall in a situation where my credit is being threatened for a medical bill that my insurance and me were never even billed for.

Lisa at Physical Therapy (PT) is awesome, would highly recommend. She is very knowledgeable. As for the facility, it is in a presentable state. I believe it has been 8 years since their remodel, but other than that the place looks well maintained. Moreover, The experience of working with Dr Tsai and the rest of the staff has been pleasant. Thank you memorial orthopedic it will definitely be memorable.

Wow!
Even though they take my insurance they will not bill my insurance nor will they direct bill the auto insurance of the person who rear ended me. They want me to pay cash even though they take my insurance. Then I would have to fight for reimbursement? Seriously what is wrong with this country? Why can’t the victim of an accident who is at no fault have an easy time getting the treatment they need?

After a bad experience with an HMO surgeon who botched my 1^st shoulder surgery, I went to a PPO surgeon, Dr. Peter Kurzweil. Dr. Kurzweil found a torn rotator cuff that the other doctor overlooked. I just finished a few months of physical therapy to improve range of motion, so hopefully I’m on the mend.

This place is like the DMV of patient care. What do these people get paid because I don’t think any of them are happy.
I went there because I was in intense pain and needed help on the fly. They happen to have an Urgent Care center. Everywhere else I called, I couldn’t be seen by a doctor or a few days. I really should have just waited in pain.
I’m going to Santa Monica Orthopaedic Group this week. That’s the appointment I should have just waited for.
Idk why or what is going on at this place. I got the feeling this place is all about doing the bare minimum. I mean, I’m not all about 37 pieces of flair or anything but the bare minimum when it comes to someone who was in excruciating pain? Whatevs.
I guess if you don’t care… Like if the DMV or a frick’n Walmart somewhere in the hood is your speed… Yeah, totally. Come here. But no thanks for me.

Eric from the physical therapy fixed me! He is a miracle worker!
I originally saw Dr Warden to look into a nagging shoulder pain from rock climbing over thanksgiving (persisted for about 3 months after the injury). We did an X-​ray, MRI (all files provided to on a CD) and found that everything seemed ok in the shoulder, and prescribed a month of Physical Therapy (PT). I have been visiting Eric regularly every week for the last month and the work he’s done has been nothing short of miraculous. Eric takes a very mechanical, scientific and orderly approach to understanding the problem, testing it, and testing for change/​improvement. Eric takes the time to explain what is happening, and what the exercises are supposed to be accomplishing. I can’t say how much I greatly appreciate the work that Eric has done for me, and look forward to the future sessions.
As for the staff for both the medical and physical therapy branches, they are good but not amazing. Now, when you consider how many other medical offices have staff that just outright suck, regardless of size, the staff at Memorial Orthopedic is certainly above average.

I was able to get an initial appointment. But good luck after that. Its a small facility, no where the size of a major university medical hospital. I called for a week asking for a followup, paperwork. No response whatsoever. Completely unprofessional. Never will go back. You get this from major hospitals where you can easily fall through the cracks. But at a small practice like this?