Goldstone Vision Centers

Made a last minute appt since I was in the Long Beach area. It was close to lunchtime so Dr. Goldstone sent his staff to lunch and he saw me himself instead of my usual optometrist. Lovely man and so nice… refreshing to see a business owner that actually cares that his clientele is happy. Will make sure I schedule all future appointments with his office despite the fact that I moved and now live 100 miles away… worth it!

Yes i been coming here for years and i Love and a Big Shout out to Adele for Helping making my visit go smoothly!

I looked and called many places in my provider network (davis vision). Every place I called or went the coverage was somehow different, and I was very confused as to what was covered. They helped me with ALL my concerns. And had a very friendly and patient lady that helped my 6 year old daughter find the right glasses. Basically every place I went to was find your own, with no prices. They let me know exactly where to look. And also she explained how the glasses should fit her face. Noone did this for us. Extremely satisfied

I came in for my eye exam. Was told that I could get glasses and contacts but was never told that the contact fitting was $ 130. I would have definitely gone somewhere else to get my exam. They try to get every penny out of you here.

Fantastic experience at this office. All of the staff were super friendly and very helpful. I got exactly what I wanted; in fact, I got even more than I thought I would. Super pleased with the service I received, both of the Doctors I saw were very attentive and listened to my concerns and were able to recommend products that worked excellent for me. I was even told that if I wasn’t happy with the contacts and/​or glasses that I purchased that they would help me find something that worked. Very helpful while I picked out my glasses and navigated my insurance… just a really great experience. I’ve never had to wait a long time to waited on and was able to make appointments in a timely manner. Highly recommend.

I have revised my comments due to unfortunate incident with one of the phone receptionist. I have not visit this office but after a brief written dialogue with Dr. G. I sure will have his office in mind for future use.
As for the young lady over the phone I do hope she takes every doctor referral as a potential customer and does not brush anyone else off.
If Dr. G took his time to look over the Unilocal comments… he is definitely worth calling him my son’s eye doctor.
Thank you.

Though the staff could have been more attentive, this office is convenient. They accepted me as a walk-​in at 2:45p on Wednesday! I had to wait to see the optometrist but not long, especially for not having an appointment. It’s a busy office with many clients. They charged me $ 140 for a new patient eye exam; that’s before insurance is applied. The technician I had was passive but courteous. I appreciated that he told me how much extra eye tests would cost before conducting them so I could choose whether or not to have them. I would go back.

LOVE IT! VERY FRIENDLY. The Doctor takes it time to sit with you. Explains any problems and offers the Best Quality. A large variety of selection and the prices are one of the cheapest ones that have ever seen. The staff are the GREATEST they are Very Friendly and Help you get the Best DeaL. Was mad once I found out that COSTCO Jep me OFF! I COULD OF GOT NAME BRAND FRAMES for what I paid for!
So PEOPLE DON’T GO GO TO COSTCO, come Here instead!!!

I have been here several times now. I came in a few months ago to get glasses for driving and then I returned to get contacts. Every time I come here the staff is very friendly. Being a student, I am on a budget and they are always very accommodating in helping me get only what I need. I even came a little early and they got me right in to see the doctor. I highly recommend this place. :)

Went to pick up my daughters glasses today. Her doctor referred us here to check her vision. We made an appointment and came early. Like other Unilocalers said, the wait is long! We waited an extra 20 – 30 minutes to be seen and the seating area was packed with people standing. Probably them making too many appointments at same time or being too slow. We were finally seen and the doctor said she sees fine, but could use a low prescription for maybe reading and homework. So we said fine we will get a pair of glasses. When we went to pick them out, the employee said the paperwork claimed our daughter needed full time glasses which was wrong.
We came back today to pick them up after we got a voicemail and text from them. No one in the waiting area. One employee was helping the only other customer and another employee was answering non-​stop phone calls. The place was empty! Finally a woman came from the back to help us after waiting for 10min or so.
Overall, small waiting area for the amount of customers they have. Slow operation, but friendly staff for the 2 stars.

I honestly don’t understand all the negative reviews, though the one thing they seem to all have in common is that they are simply reviewing the wait time. Whatever. Yep, it’s a busy office. Reason being, the doctors here are great, and folks keep coming back. I also have no experience with the techs on the glasses side — only with the Docs and ordering contacts, so I can’t really talk about that, although while waiting I have overheard many glasses consultations, and the techs all seem to be very kind and caring, and seem to be going out of their way to get things right. Back to ME! I’ve been going to this office for a few years, getting my exam every year for my contacts. Usually I order on line, but sometimes I order here (they will match the prices on 1−800-CONTACTS or wherever you order, and make sure you get any rebates currently being offered). My last exam with Dr. Alan was great. He took a long time with me explaining everything thoroughly and making sure my vision was as good as it could possibly be. He is very personable, kind and thorough. During the exam, Dr. Alan referred me for a LASIK consult with Dr. Tooma — the doctor who did Dr. Alan’s LASIK many years ago. I know he gets a referral fee, but he also loses a patient who orders lenses every year, so I thought it was great that he gave me the referral. Anyway, for various reasons, after my consult with Dr. Tooma I decided to put off LASIK and continued to wear my contacts (Dr. Alan also said they would buy back any unused contacts if I got LASIK, which I thought was great customer service). I developed an eye infection because of my own stupidity (wearing my lenses too long), and went in to see one of the other doctors there, Dr. Wong. He was super nice as well and also took plenty of time with me (hint folks — this explains some of the wait — the doctors actually take the time to make sure the patient understands what is happening) and prescribed drops. Asked me to make another appointment in a week, which I did. NO CHARGE for this appointment. Came back in a week, and was told that the infection was persistent, so to keep using the drops for 2 more weeks — ALSO NO CHARGE for this appointment. Really, how great is that? One more appointment to confirm that the infection was clear (again NO CHARGE), and I’m back in my lenses. Yes, sometimes there is a wait, especially if you want to come in on Saturday. Yes, sometimes the front desk staff is too busy to be super friendly, although they mostly are really great with me (maybe it’s just you?). But I have had a truly first class experience every time I’ve been to this office, with various doctors and techs, and would not go anywhere else. Now I’m headed to Dr. Tooma in a couple of weeks for my surgery (finally), and Dr. Alan will be doing all my pre– and post-​surgery care. He’s the best, I trust him. End of (very long) story.

I had a bad experience getting an appointment with another company. I had to wait a long time, over a month for my first appointment. This place has a professional staff who was helpful to make my first appointment. I got my first appointment right away and didn’t have to wait long to be seen by the doctor. The staff was friendly and helpful.

THIS REVIEW IS OF THE OFFICE STAFF AND OPTICAL DEPARTMENT ONLY.
Really did not enjoy my experience with this office. Absolutely felt like a number. When you go in you must sign in even just to go to the optical department, and the office staff let’s you know an optical technician will be with you when it is your turn in a way that let’s you know you probably shouldn’t even go into the frame area until you’re called. I’m sure they wouldn’t tackle you if you did, but the impression is that it would be ‘frowned upon’ behavior… which leads to the worse idea that they think their clients are children or ‘need to be managed.‘
The sole reason I continued with the experience after this impression is that this office is one of very few in LB that carry MiraFlex frames (our regular doctor’s office-​Family Eye Medical Group-​is another, but their optical dept. doesn’t accept my vision plan since it changed earlier this year). When it was finally my turn I inquired about their MiraFlex selection, and was shown what appeared to be a shoe box with the sample frames haphazardly stuffed into it. Thankfully I had already selected the frames I wanted at Dr. Rosales’ office (where their samples are stored in a beautiful presentation briefcase) so we only needed a sample pair to do the fitting on my daughter. I will say the technician we worked with, Flora, was very nice and gentle in how she worked with my daughter — Flora earned the second star of this review… both stars actually because if it hadn’t been for her demeanor the rest of the experience would’ve put my review in negative star territory. We left with a quoted delivery time of 3 weeks which Flora said she would do her best to reduce since school was to start in 2 ½ weeks — can’t have a blind girl in the classroom (which also led me to Lenscrafters for a back up pair that would be made faster).
Flora left me a message 2 days after school started that the glasses were ready 5 days sooner than planned. I thought this was great, was appreciative that she kept her word, went to pick up the glasses, and again all my hopes for a good experience were dashed. Flora wasn’t available so after being corralled in the waiting room for ½ hour I had to work with a different technician — a linebacker sized guy whose name I don’t recall. He had me put the glasses on my daughter then asked her if she was happy, but didn’t attempt to make any adjustments to how the frame was fitting her so I made them (MiraFlex are rubber frames you can easily adjust the arms on for a better fit). I inquired if he had checked the prescription when the glasses came in (something Dr. Rosales’ office always does), and he said he wasn’t concerned because they were checked at the lab (and labs are perfect, right?!).
After less than 10 minutes with Mr. Linebacker it was off to Dr. Rosales’ office to have the glasses checked for the prescription — if the Dr.‘s office isn’t going to do it, Momma will find a way… and I was also following Dr. Rosales’ advice to always have glasses verified so that a child doesn’t unnecessarily wander around with an incorrect prescription due to lab error for 6 months before any follow up. I’m SO glad I did. I actually had the MiraFlex glasses and the Lenscrafter back-​up glasses checked at the same time. The results: MiraFlex glasses prescription was spot on; Lenscrafter glasses had a slightly higher prescription than ordered (but technician said close enough so no need to fix) still there was a PROBLEM!!! The Pupillary Distance measurement (distance in millimeters between the centers of the pupils in each eye) on the MiraFlex glasses was a 51 vs. Lenscrafters measurement of 48.5. Dr. Rosales’ technician took his own measurement which came out to 48. He told me to immediately return the glasses back to Dr. Goldstone’s office– when I asked him if it was really such a bad thing he let me know their office would never have let me have the glasses, and would’ve sent them back to the lab because having such a discrepancy can cause the eyes to either turn in or out — like a walleyed fish! Since my daughter has Strabismus this is an EXTREME concern!
I immediately returned with my two children in tow (oh the fun I had dragging my children back/​forth between boring Drs. offices!), and told the front desk staff my issue. Before I could be corralled again in a Godsend moment Flora appeared, and agreed to have the glasses immediately redone with a 48 measurement, but it would take another week!
10 days later I was back in the corral for 45 minutes before being seen. This time was helped by the optical manager — word of my dissatisfaction must have traveled — and this time my daughter had a proper fitting, and I was assured that the glasses were checked when they were received from the lab.
Ever going back? Not by choice. A drive to Riverside to the next closest MiraFlex carrying office doesn’t seem so bad now!

Up date on how happy I was with how Luis and how well he took care of me and was willing to go out if his way to help. As well as with the other service the rest of the staff. Keep up the good work you guys

I came 5 minutes early for my appointment and waited 40 minutes before Dr. Goldstone saw me. He was very friendly. After all my eye tests, I asked him if laser eye surgery would suit me. He said it wouldn’t, since my eye sight isn’t that bad, and it would be more of an annoyance to see things that are in close range than a benefit.
I’m glad he was honest. Every time I’ve gone, the other staff is courteous as well. I would suggest, however, if you’re waiting for more than 15 minutes and you have an appointment, go up and remind them you’re there. It seems to get too busy for them sometimes and they forget you’re waiting.

Brought my mom here to get her glasses for the first time! IT WENT GREAT! Everyone is really nice they pay attention to you and she got exactly what she ordered and on time! They up sell just a little but I know they have to! But we will definitely be coming back again!

It has been a while since I’ve been here. But I will NEVER be back to see if they have improved at all. I am reminded to review them because the time for my son’s yearly appointment is coming up, and last year, I made the mistake of taking him to Dr Goldsone’s Vision Center in Long Beach. First of all, it is my understanding that the purpose of making an appointment is that you expect to be seen at the time it is scheduled or very close to it. Any wait past 10 – 15 minutes is unacceptable. Well, in this case, I waited 50 minutes to be called in!!! A previous Unilocaler said it best…“Pack ‘em like sardines!” I felt like we were in a county hospital!
Once we were finally seen, the doctor spent a short period of time with my 7 year old (who is far sighted on his left eye) and issued the prescription for his glasses. We were then sent to the lobby, where we again had to wait an additional 30 minutes to select his frames! By that time, we waited because we had already been there so long, why not???
But wait!!! That’s not the end of it, the representatives kept getting my insurance coverage wrong! luckily I am familiar with my policy, otherwise I would have been overcharged a total of almost $ 100.
2 hours later, I was NOT a happy camper. I would not recommend this place to anyone who has good vision insurance. There are so many other places to choose from! shop around and check Unilocal! :)

The good news: it’s probably better than Walmart.
The bad news: not by much.
Didn’t get examined by the tech until 45 mins after appointment time. Seating in waiting area is airline style (pack ‘em like sardines).
They got the prescription right, so the mechanics are OK.
—–
Follow up: we ordered two pairs of glasses, one for me, one for my wife. My glasses arrived on time and were correct. Her glasses arrived several weeks late and one of the lenses was unusable due to an incorrect prescription.
The additional visit to the office to pick up my wife’s glasses was as zoo-​like as prior visits, and featured quite a lengthy wait even though all they had to do was get the glasses out of the back and bring them to the front.
To their credit, they offered to re-​examine my wife, and were fairly prompt about refunding the cost of her glasses when she declined. Still, I’m marking them down from three stars to two.
3÷26÷11 Update: Though they refunded the cost of the glasses to my wife, they billed our insurance. The insurance company, none the wiser, paid the claim. Thus, my wife was ineligible for glasses coverage for two more years.
We followed up with the insurance company, which had to recollect their reimbursement from Dr. Goldstone’s office. After all that, we were able to get my wife the glasses she needed.
Review knocked down to one star because working with this office has been a hassle from start to after we’d thought we’d finished.

Last week was my second time ordering contact lenses from here.
When I tried ordering them with my eye glasses prescription, Lisa went out of her way to contact my optometrist to get a copy of the right prescription. Even while my original optometrist (not dr. goldstone) was being extremely useless, Lisa was still extremely nice and did her best to keep me from waiting forever to order them!
Great customer service :)

Personally don’t use them because I don’t need glasses, but my father has experienced some VERY BAD customer service here.
He was told that his glasses would take one week to be made and that they would give him a call. After THREE weeks, he still received no call that they were ready for him to pick up. When he called, they gave him the run around and some excuse. Whoever he spoke to said, «Oh! We just opened up the boxes right now. It just came in.» Sure.
So he went in today to pick up the glasses he waited three weeks for and the technician just handed him the glasses. It seemed like the tech just expected him to leave. Kinda like, «Here are your glasses, now get out.» He wasn’t told to try them on to see if they fit. Even Lenscrafters does this for you. When my father saw that they were slipping off his face, he told the technician and the technician disappeared with the glasses in the back for a while. Didn’t fit it on his head to get a right fit so of course they were still loose. My father had to fix them himself.
Oh, and they tried to charge him $ 3 for a glasses cloth. Complimentary at other places.
YOU COULD FIND BETTER SERVICE AT A MALL.