Springleaf Financial

The first time i went in to Springleaf i was assisted by Sandra and she was adequate and i left with my end result. The second time i went in i had an appointment and still waited 45 minutes for her. I was told that was just getting an extension of my loan and nothing would change. Not only did i get another hit, it should up as an entirely new account on my report! She also lied and said i was approved for a different amount than i was told over the phone the previous day. She didn’t call me back and i needed extra documents that i wasn’t told to bring. Her and her team have terrible customer service skills, and truly serve as entry level employees. They cannot answer in-​depth questions and more than likely give the same answers to everyone. I do not or will I ever recommend anyone to this establishment. The only reason they get 2 stars is because you cannot blame a dog for what its master teaches it.

It seemed a little understaffed at first. Heather assisted me on my loan and was an absolute pleasure. The process took about 15 — 20 min and I was out with my loan which was sent via direct deposit. I would definitely recommend this business to anyone inquiring on a loan.

horrible. do not due business with this company. they do not assist customers with there problems like the state on there website. they just care about themselves