GameStop

If you take any review from November 1^st– end of January into serious consideration, then you’re a moron. Unless it’s a GOOD review, and not someone whining about long wait times and lack of employees, giving 1 star based on a one time experience.
The good outweighs the bad, so consider my good review!
I go to Gamestop all the time. I don’t review a place if I’ve only gone once. If you make a mistake you’d love to redeem yourself right, and not be known for that mistake for the rest of your life? That’s what a one time bad review does to companies and businesses. So, after several years of coming to this location, and yes, things change over the years (So make sure to update!), I’m happy to say I’m very happy with everything about this GameStop on 5^th street. Not only is it at a super convenient distance, I’ve had great service consistently, I’ve never had an issue, always been guided and helped until I have found what I wanted or directed to the nearest location.
For instance, on a particular night in December, I was driving everywhere and calling every Best Buy, Walmart, Toys-​R-​Us, ect near me. I couldn’t find an Amiibo on someone’s Christmas list for This year. It was driving me crazy! It was out of stock everywhere and as a full time employee, I didn’t have the luxury of time! It was my only day off and I had to purchase it THAT day. I went into my local GameStop, feeling lost of all hope but willing to try once more before heading back home sad and Amiibo-​less. The line was a little long, but it is a given at this time of year. We looked everywhere and there was only a few Amiibos. No Pikachu to be found. I was going to walk out, but I hopped into line. Maybe there was more in the back just no time was made to restock. As I got to the front of the line, a huge smile and glasses accompanied the very happy tone of «Did you find everything you were looking for today?» I replied with «Actually…» And told him what I was looking for. He quickly got on the computer and print out a receipt with every GameStop within a 50 mile radius of where the Amiibo was available. He called the closest one personally, and asked if they had it in stock just to verify if it was indeed on shelf. The answer was no, and the closest next GameStop was 30 miles away. He had already done enough, and to make things short, he ended up ordering it online for us and ensuring it would arrive before Christmas. He quickly gathered all our info and we were guaranteed to come in on said date and pick up our officially purchased Amiibo. After driving miles and miles and calling so many numbers, Tony, ended our desperate search for one of the items on our Christmas checklist. I was so grateful and very satisfied with the excellent service I had been given that night.
Thank you Tony, I appreciate good customer service anywhere, and you went above and beyond.
Aside from that example, store is always clean, employees are always friendly, and prices are always better than most places!

Quite bad just because I look young doesn’t mean I’m dumb but I just play along and hear their shit… by other than that pretty ok

We used to go to the 5^th street location but that store is always messy, unorganized and the customer service is awful. We purchased a used Wii and were informed that it comes with the sensor bar. After we got home and got it hooked up, we realized the bar was missing. We went back to the store to get the missing item. The service was completely unacceptable AND they still had to send us to another store. When we got to the next store, the rude girl never informed them we were coming to pick up the part! So we had to wait and have them call the other store to figure things out. It was extremely inconvenient. The point is, they were rude and we will not be returning!

I was at this gamestop for 9pm release of Metal Gear Solid V Phantom Pain. I was in a good mood to go buy this game. At the register, I was greeted by Bryan, the new guy working at this gamestop. I asked for MGSV and he responded with «whats that?!» I said it again, he smirked and said «what is it and is it an acronym for something?» I said, «yes, it metal gear solid 5 phantom pain. He was like «ohh, I never heard that before… I don’t know anybody who says that.» I got frustrated because anybody whos anybody would know the acronym for the game because its a very iconic game for over 28 years. The poster for the game is everywhere at the store. I proceeded to ask him a few more questions and he responded with a smirk and started to disrespected me and also made a dumb joke to me to laugh with the other employees. He was trying so hard to make fun of me and made me look like a fool for Knowing what I’m talking about. This kid had no business working at this gamestop when he doesn’t know anything about any games. It’s infuriating that when I showed up at the 9pm release, he once again tried to make me look dumb by pointing out something stupid. I asked him if I can get a bag for my game purchase. I asked him not once but three times about the bag, he ignored my request and decided to talk with the other employees and fooled around.

Im a little old school so I miss EB games and maybe some of the feel of the old Game Crazy stores. GameStop Is there and its everywhere so your choices rides thing for being your game supplier. Besides big box stores or amazon.
That being said these stores are all structured the same and watered with corporate wish wash. Same greetings same not authentic welcomes and phone calls as a Subway restaurant. What makes these stores is the locations and the people that work there.
This long beach location is ghetto sometimes you will see a crack head in this location trying to trade in a broken Xbox or something of the nature. The associates seem tired and this is the store that some of them get transfered to. Too unfortunately die. Especially when the came from better locations.
As far as this store goes, most of the staff is helpful, they will try to up sell you (its a job). They can look stuff up or find another location for you to make your purchase at. It does get busy here and my only gripe is the location and possibly the shady people leeched to the Walmart near by that stumble in.
For a midnight release ill go to another location. Yes ill drive further. Try the bixby knolls store or the one at the traffic circle. The experience feels better and the workers actually play the games and have more to say about them. Especially the one at the traffic circle. If they haven’t plaid it. They’ll say so and give you an inside to what reviews or other players have said about said game. That’s called customer service, and knowing something about what your selling.
Try another location if you have time and want a better shopping experience. But if your in a hurry you can run through this location if they have what you need.

Okay. I came in to trade some games a few weeks back, staff were very helpful. I myself work in customer service and I must admit, the service here was great, awesome and very friendly. I ended up purchasing a collection of the Assassin’s Creed game for my PS3. The cashier was Lilly/​Lillian, she was awesome. I believe she was from Louisiana, great personality and very helpful. I told her I was going to give her a shout out, so here I am. THANK YOU, I’LL SEE YOU AFTER I’M DONE WITH THE GAMES. HOPEFULLY YOU’RE STILL THERE.

This gamestop isn’t too bad but my recent experience has led to this review. I arrived to trade in my xbox and games to purchase a ps4. «Alan» started my transaction and did not complete it. He took care of another customer who came in after me. 45 minutes later I left and gave him some choice words. I went to the ganestop located in the los coyotes circle. Michael took care of everything and I was in and out in 15 minutes. Alan ix the WORST clerk i have ever dealt with. condescending and a real a – HOLE.

The problem with ALL Gamestops is that their corporate philosophy is anti-​employee and pro-​regional and district manager. I worked for the company a few years ago and I saw firsthand how they set up their business practices to increase profits while screwing over employees. This location is tough because they deliberately understaff the store to save money on payroll and that’s why the lines are slow.
I’m not making excuses, I just want to explain the situation for those that don’t understand why a lot of Gamestops suck.
So here goes:
1) Payroll is kept extremely low except for major shopping holidays. Even though the company is making record profits, they want to create a sense of competition among the staff — many of whom need more working hours to survive.
2) They make it difficult for current staff to seek a second job because they don’t release the following weeks schedule until late on Sunday. This was the most annoying aspect of my time there.
3) Lines are made to be even slower because they stress selling the Game Informer subscriptions and/​or the reservations for future games. If an employee doesn’t try to force these down your throat, they get in trouble and can even get written up for not pushing the subscriptions. They make most of their money from the GI subscriptions and the used game resales.
4) NO GAMESTOP EMPLOYEE IS TRAINED TO HELP CUSTOMERS! The training consists of upsell, upsell, upsell, upsell, upsell. If you’ve never had a retail gig, this is a tactic used by store owners to get you to spend more money even after you’ve made your mind up and have your final purchase in hand. They offer you all kinds of useless things to «sweeten» the deal but in the end, you’ll walk out with less money.
A lot of Gamestop associates tend to be younger folks who’ve never worked retail before and they’ve been improperly trained to handle large crowds or be considerate of your time. Hope this makes sense.
My best advice is to visit the stores early in the day before the teenagers and soccer moms get there with their stupid questions and hold everything up.

I like this Game Stop. There’s always a nice selection of games and everything seems really organized. The staff here is knowledgeable and friendly. Definitely a good place to come for all your gaming needs.

I had to write an update to this store due to tonight’s experience.
The store does now offer the Power Up Rewards card.
That’s the only improvement however.
This store needs a swift kick in the tush from Regional.
The person in charge tonight tried to pull the wool over my eyes.
I’m a gamer, but I’m no idiot.
If I go in with a sku for an item that was marked down last night, you find one of them in the store, then tell me you can’t sell it to me because it’s under $ 1, that’s pure horse poo.
You can’t tell me you sent it out to «recycling» overnight either.
To hear BOTH of these excuses within 2 minutes irks me.
I thank Alejandro for being helpful when other workers weren’t.
Thank you for going in the back for 10 minutes, digging through Narnia for my item, because noname is no longer capable of «helping» me.
I’m not changing my star rating, just updating my text.
I’m still disgusted.
Don’t bother calling this store either, it’s not worthwhile.

I will NEVER go back to this store! Bought a Preowned xbox control and it did not work! The next day I went I waited forever in line and they did not want to refund or exchange it ! These people are extremely rude.

For what it is, this is a good store with very knowledgeable and helpful staff. They just need more people working there, because 9 times out of 10 when I go, I am waiting in line for a ridiculously long period of time, simply because there isn’t enough staff to handle the clientele in the store. When you actually get to the front of the line however, they are quite helpful, and in a good mood. If I didn’t have to wait so long each time, I might leave a 4 star rating.

I filled up the 30 minute parking meter out front. I went into the store and got in line immediatly to pick up Assassin’s Creed. I had one minute left on the meter when I got back to the car. Why is the service here SO slow??? It’s like that everytime I have been here. GameStop, I believe this to be a company problem and not just the store. FIX THIS PLEASE!

Its large and neat with lots of selection. BUT THE LINESSS. OMG. There was one person there and he was stupid slow. Glad to know there’s another gamestop in my area that I’m gonna try

This place is always packed with long lines and you constantly see workers avoiding customers because they don’t want to do their job. In December of 2010 I purchased a used Nintendo Wii System from them and I had problems from the day I got it. Than when I tried to return it I had more problems, they didn’t want to give me a working system or my money. Finally the manager says we’ll exchange it but we don’t have any available at the moment. I dropped it off with my brand new Sonic Unleashed game in it and I called them and they said they couldn’t take my game out and hold it for me because the Wii had already been shipped to a warehouse. I ended up purchasing the game again. Finally I got a working Wii. Fool me once shame on you, fool me twice shame on me. Its June of 2011 now and yesterday I bought a used Nintendo DSi from them. The right button on the side didn’t work and it was in poor physical shape compared to the one I got when I exchanged it from the Gamestop on Candlewood in Lakewood. The 5^th street Gamestop NEVER inspects their merchandise and aren’t very good at following their policies. They basically stole my game, they’re a cooperate store and they couldn’t replace it for me? I bought the Sonic Unleashed Game from them about a week prior. Every time I bought a game system here I had major problems. I’m a great customer to them, I spend hundreds every time I would go in there but I guess good business etiquette doesn’t mean anything to them. Not to mention an employee named Josh lied and said that they would replace the Sonic Unleashed Game and they didn’t honor their word, he claimed he never said it. Soo… just /​beware when shopping here make sure you know what your getting. There’s a Gamestop on Candlewood, 90 712 its much worth the drive!
Lastly, I rated the priced range at ⁴⁄₄ because they charge top dollar for broken items.

Employees make pond water look crazy fast. I waited in line for a half hour (with only about five people ahead of me AND two registers open) to check out. Come on, shop-​boys, put some fire into those unnecessarily slow actions of yours!

Very cool people work here, particularly the manager and assistant manager. I was able to trade in my red ring of death Xbox and get a nice store credit towards an elite Xbox 360. My life is pretty complete again and now it’s onto Call of Duty Modern Warfare for the next ten days.
Be weary of the location, parking can be difficult and the surrounding lingering lost souls can be a nuisance. Watch your back, and walk with your head down. Also, the store is rather small and the lines can get long quickly.

I got my Nintendo Wii here! Only waited one hour! I prefer to forget the fact that I was driving around town accosting people in lines at Targets, Best Buys and Walmarts.
They only get four stars cuz they owe me $ 5 bucks.