Chase Bank

I wouldn’t bank here or deal with Lety the branch manager if my life depended on it. Worst customer service skills. I was treated like a criminal to take out money and close my account, with all the correct identification.
I’m extremely disappointed and this bank and manager put a horrid taste in my mouth. Such a bummer bc I opened this account in HB and had an amazing experience.
Don’t come to this bank ever!
I went and did the same thing at the Chase In Orange and got excellent customer service. LB branch sucks.
Not to mention they don’t cater to handicapped clients.

This review is on this Chase branch compared to the other ones in the area, not on Chase as a company.
I’ve only been to this branch three times, but based on those experiences, this Chase is my favorite in the area. All the tellers I’ve interacted with have been really pleasant and knowledgeable. The bank itself has a good feel to it; it’s very open and has great natural lighting. Maybe I’ve just lucked out, but every time I’ve been there, there are more than enough employees to help all the customers. Never a line. And everyone seems really easy going, yet efficient.
The Chase on Spring and Palo Verde in Long Beach is also really good… Some of the tellers are fantastic, some aren’t… And they have long lines sometimes. The one on Katella and Los Alamitos Blvd as absolutely horrible. I’d start crying and twitching if I were to describe it in detail.

When I was living in the area, it was the nearest Chase to me. I never had any issues with deposits or withdrawals.
Had a bit of an issue when we were applying for a home loan, but that was because of my hubby’s previous employment. Basically, you want to have consistent employment for at least 6 months but, even then, they want to make sure you’ve been in the same industry for at least 3 years.
Heedo, who is the mortgage person at this Chase, was always very professional. He knew his stuff, would get right down to work, and offered his opinions when we would ask. Great guy, and we would’ve liked to been able to work with him if Chase would approve us. In the end, we got referred out to another great mortgage company, so I’m sure everyone is happy on all fronts.
Also dealt with Daryl to open a joint savings/​checking account. Excellent experience as well, and no issues. Everything was just a very smooth process and, even if we were in the bank for an hour or two, it didn’t feel that long. That’s how comfortable it was to talk to the employees.

LOVE LOVE LOVE this Chase branch… maybe because I am too lazy to get out of my car when I need to pull out some money! Just pull up in one of their two drive-​up ATM’s and you are good to go!
I have gone inside several times and each time, the employees are pretty friendly, quick and they always have a bowl of candy (hence, why my son loves this branch too!)

I’ve always gone to this Chase branch for its drive up ATMs. I ventured in today to cash a check and it was not busy. I was in and I was out within 10 minutes. The transaction was fast and the employees were helpful.
The surrounding area has my old high school, an Albertsons store, and 2 shopping centers. Spring and Palo Verde streets have so many retail businesses from small to big here.
Theres a bakery, a rite aid, a new Starbucks to rival the coffee bean, and a cupcake store. Sushi and donuts, McDonald’s are even close by.
I used to live in Long Beach and I love it here. Til next time.

it’s your standard bank but they have a drive thru and 2 ATM machines outside to decrease you chances of interacting with another person which is always a plus. I haven’t talked to a teller in years when I found out the ATM can deposit checks, cash, and do everything else online.

I come to this bank branch all the time because they have a drive-​up ATM — lol. Maybe if I wasn’t so lazy, I would go to another branch, but this one fits my needs! (:
I have been inside the branch a couple of times (once to open a savings acct and once to pick up some registers for my checkbook). The people that work here are nice and friendly and I appreciate it that they seem to care about you and that someone seems to rush to help you and make sure that you know they recognize that you are there and waiting to be helped… and I appreciate the drive-​up ATMs.

It’s a bank. Status quo. The drive through atms are a nice touch.

It’s a cookie cutter type of a bank. If you are a client at least there a lot of them out there. Nothing special.

Phenomenal! Drive through banking!!!