HealthCare Partners Medical Group

I use to love this HCP office… I had Dr. Allsup for over 10 years & she was AMAZING!!! Dr. Allsup was always an advocate for her patients, she listened & did her best to make sure you got the best care/​what you needed. Ever since she left things have not been the same I got Dr. Gaddam who needs to work on her bedside manner, and work on her listening skills! Also watch what she says to patients (don’t offend them). I will definitely be looking for a new doctor

Two years ago I would have given 5 stars but since healthcare reform this office is lacking in personal service and follow up. I went here with throat pain and trouble swallowing and the nurse practitioner looked to be 18 years old. But that wasn’t the problem. After giving my case details to the doctor on staff she proceeded to tell me that they would prescribe something for acid reflux. I never saw that medication as it was never called into my pharmacy.
And when I made this appointment I made another appointment one month in advance for a physical. I called one hour before my appointment to check (since I normally get a reminder call) and they told me that my doctor was leaving early so unless I got there in ten minutes I would have to reschedule. They could only give me an appointment 30 days out because my doctor is only there 3 days a week and she is the only one I can see for my physical since she is my primary doctor. She has been my doctor for over ten years. Sorry this is so long but this really bugs me and now I will have to find another doctor who is available more than a few days a week.

This is one of those Dr. office’s that care more about «billing» than their patients. There is no sense of care or concern for you… at all. Please take the time to find a doctor that is going to have your health and interest in mind. This isn’t the place.
I have never experienced a lack of medical professionalism as much as I did in this place. The treatment I received, or lack there of from Dr. Arsi, & the back office Supervisor, Melissa was like that out of a Lifetime movie, honestly. It was clear that even the front office staff was embarrassed by what was happening in front of them. I won’t even go into detail, as that isn’t as important as the unprofessionalism that has occurred more than once.

I have been using HealthCare Partners for years and always get great service. Just yesterday they went above and beyond the call of duty. I had a minor emergency (blood in urine) and stopped in early Monday without an appointment. Well the people running the front desk got my info (insurance card, copay etc) done quickly and politely. I was told to take a seat and that the doctor would see me quickly. Well in less than 15 minutes I was speaking with the doctor, the great Dr Z and who listened to my problem, told me about the best and worst case scenario, wrote a prescription and made me feel a little calmer about my condition, remember that I did not even have an appointment and received excellent care.

This place is a joke. I’ve been going here since I was born but ever since healthcare partners took over it went to shit. The doctors are rude, and very judgemental (besides Dr. Wyckoff I love her she’s the best). Dr. Oh is the biggest joke ever. She is the most judgemental out of all of them. She told me if I get pregnant I’m going to get fat and my boyfriend is going to leave me because he won’t want a fat girlfriend. She also said no one will want me cause I’ll be fat with a kid. She also said kids ruin your lives (she has kids of her own) maybe she shouldn’t even be a mom. Well guess what Dr. Oh I got pregnant, I got fat, and my boyfriend is STILL with me. And she isn’t even a doctor that has to do with being pregnant or anything… she’s a neurologist. This is the worse place ever. Don’t let me make an appointment, then call me back 2 hours later saying «oh no you can’t come in at that time, you have to come earlier.» I picked the later time for a reason. Definitely going to be changing my doctor office. I’ll only come back if I ever get pregnant again just to see Dr. Wyckoff. I wish I could give this place no stars, but that’s not an option.

Dr Huy Phan is a very good MD. Waiting room is big and the wait time is less than 10 minutes!!! Love Chickee the medical assistant.

We feel so blessed to have Dr Kimberly Arsi as our doctor. Thank U and your staff for all U do for us.

Dr. Balm had the worst bedside manners that I have ever encountered. If you want a caring doctor, then you are looking in the wrong place. If you want someone with 0 empathy and an attitude, you’ve found the right doctor. Every word that came out of his mouth was rude. This doctor had the nerve to ask me «if you live so far, why are you coming here?» It’s none of your business! I was coming here because my sister is taking care of me so going all the way home to Los Angeles was not ideal. That was one of many rude statements he made. Do yourself a favor and stay away from this doctor!

Dr. Uba has been my family’s doctor for over 21 years, and as the years go by it has become almost impossible to get in to see your actual doctor, if at all. About two weeks ago I called to get an appointment with Uba for my daughter’s 3 year old well visit, and the first available appointment was over a month later. When we call for same day appointments now, we are either referred to their urgent care, or maybe we’ll get to see the nurse practitioner if we’re lucky. If I wanted to go to a clinic, I’d go to one. I want a family doctor who actually has time to see my family. I love doctor Uba, but I agree the rest of the staff is pretty incompetent. I no longer feel like a valued patient anymore – more like a number. Because of this we will be moving on to a new doctor, and far away from the Healthcare Partners corporation.

The office staff and MA’s are always super
nice! Dr Allsup is wonderful, always listens to your problems and treats you like a human being, not another number. It is always quick getting in and out and getting a problem resolved and it makes for a pleasant doctors office visit! I highly recommend Dr Allsup!

This review is for the Urgent Care on Willow… the worst care I’ve ever experienced. Horrible care, rude staff… shouldn’t take care of children…
Doctor says to my kid as she cries «stop it, I want to go home tonight»
LVN comes in to help hold my kid down as she’s about to have her ears syringed and she yells at me for sitting in the wrong place as I try to calm my child. She then yells «talk to your child» as she cries. I ask if they got anything out and she sarcastically states «we’ve only syringed once» to which I stated «well you can get wax out with the first try» — hello moron, I’m a Registered Nurse (in the ER) and have been one for 23 years! Oh, and by the way, I used to work with you but you don’t recognize me! The final straw she throws up her hands and says «we’re done, this is a waste of time». Yes my child was scared and a pain and as the red headed witch stated «you’re too old to act like this»… but did you stop to ask why my child is acting inappropriately??? Not once… some children act inappropriately for a reason you disgusting human being that calls herself a nurse.
The final insult — doctor says «we can’t do anything, see her pediatrician». He gives her a prescription for THE WRONG THING!“
I’m an ER nurse; I don’t advertise it or micromanage other providers but now I will. You leave me no choice.
I will add that I have had good doctors/NP’s and staff at HCP. I’ve been with HCP for 15 years and have had nothing but the best care from everyone except for today. Dr Maneffa, Dr. Manning, Dr. Prakash, Nancy Kazan NP… to name a few… the BEST!

I came here expecting very little from an office my healthcare network assigned me but to my surprise I was pleased with my annual physical with Dr. Phan. Dr. Phan was super friendly and informative with all my questions. He listens to my complaints and followed up with me after the appointment. I would definitely recommend Dr. Phan to anyone who just wants to get a straight forward answer about any medical questions or problems.

The stars are for the receptionist NOT the doctors. Went in as a new patient in October (1^st or 2^nd week) and signed up for the Patient Portal. NEVER GOT an email. Went again Nov. 3. I told the young girl in the front about never receiving the login information. She had me fill out another card and said that they would be emailed «tomorrow, friday, or maybe in a week». It’s been 2 weeks still waiting…

This clinic has «referred» me to a much needed ophthalmologist (which is covered under my health insurance) for greater than 90 days. I have YET TO SEE an MD.
I have had to go to private docs and pay up front to treat the swimming vision and lesions in my eye. Health Care Partners has a contract with Atlantis Eye Care. Problem is patient NEVER gets to make it over to the Doc. Shame on you Healthcare Partners for abandoning your patients in this manner. This seems to be a way for Health Care Partners to avoid the responsibility of treatment. This referral process does not work.
M.Hill RN

Dr. Arcie is wonderful! Caring doctor who treats me with general interest and concern.

Been with this medical group since I was 7 years old. Some family doctors are gone and some remained and then we have DR. Phan. He’s amazing. Great dude!
I’m pretty stuck here for life… and I don’t mind it at all.

Dr. Grant Uba is amazing. He is so kind and caring. He makes you feel like you are friends and explains everything. The staff here are welcoming and always smiling. I would recommend this office to anyone looking for a PCP. They truly surpass the standard of care.

Dr. Z

Dr. Allsup & Dr. Phan are two professional amazing physicians who care.
From earaches, falls & tears they are always there!
Same day appointments could be made
that couldn’t be done with Kaiser PermenANTE.
Staff is always professional and kind.
You don’t have to sit in their waiting room and waste time.
When you need some TLC
HealthCare Partners on Spring is where you should be!
RANDOM FACT:
Our heart beats around 100,00 times a day.

Dr. Phan is awesome! He’s sweet, very caring and prompt. He addresses his patients concerns to the best of his ability. He’s so timely! He doesn’t keep you waiting, trying to figure stuff out. He’s very attentive, he listens so well!
I have never had a «mix up» of any sort at this office and it is very prompt as a whole office. I usually get called at my appointment time and than Dr. Phan comes in the room very shortly after that.
When it was determined that I had a brain tumor that needed to be extracted by surgery, it WA Dr. Phan who called me to let me know. I was amazed at the fact that he had even called. He let me know that what he had to tell me WA serious, to prep me for the news. After telling me he asked me «Well how do you feel?» — more amazing words from an amazing doctor. I was shocked that he really asked how I felt, and i really told him too. LoL. :-)
I love Dr. Phan, he’s a great doctor and I hope he’s doing very well in business and in life because he certainly deserves it!