Chase Bank

I’ve never had a bad experience at any of the Chase banks during my years with them.
However, this was my first time to this bank and I personally would not recommend anyone to go to this bank at this location! They have terrible service! Which makes sense why they’re so slow compare to the Chase on Del Amo and Atlantic.
We went to the teller and she was actually nice and helpful. She told us we need to sign in to get assistance since she does not have access to wiring transfers. So I thought oh it’s not too bad they have pretty good service…
So then we signed in to get assistance on wiring a transfer for escrow. The lady came out didn’t even greet us nor introduced herself. She just said follow me and then asked us why we were here at Chase. We told her we needed assistance in wiring our transfer for escrow. Then she looked at us with an attitude and told us we can just go home to do it ourselves. We gave her the information provided to us by our agent and she just kept telling us we can do it ourselves. She obviously didn’t want to help us. We were in her cubical and she asked me a question I didn’t have an answer to so I called my agent then she kept looking out at the lobby and suddenly told us to leave her cubical and wait for her out in the lobby. We walked out and she then grabbed another client in the lobby.
So I just walked out of this bank and went to the Chase on Del Amo and Atlantic.
I’d recommend the one on (a little bit before) Del Amo and Atlantic any day even if it’s a little busy they’ll provide you with better service.
If I could give a zero or negative star this Chase definitely would get a negative star!!!

This bank has the WORST wait times. Line is always long and there is always only 2 tellers in a 3 teller window. Get it together Chase! A bank location this big should not have such terrible service.

Every time I come here the customer service is superb. I have lost my card countless of time and they have always treated me with curtiousy and respect.

I can’t even begin to say how disappointing this branch is! I have lived in Bixby Knolls for 4 years now and have been using this branch. In the past 9 months they have did away with most tellers and use machines now that create massive lines when you need to see a teller (i.e. get quarters). The wait is minimum 30 minutes on most days. To make matters worse, our banker is no longer there. We started seeing a new banker Yesenia and had checks ordered through her. She had them sent to our house, but they were business checks. After 3 weeks I told her we hadn’t received them, she encouraged us to continue waiting. I told her no to cancel all those checks and order new ones sent to our business. I told her I was scared the checks ended up in the wrong hands and to make sure they were canceled. Low and behold 5 days later, we had check fraud! She never cancelled the checks, she only cancelled the order. Now Chase is recommending us opening a new business account because of the compromise. Absolutely negligent!!! Not to mention our business is in jewelry (i.e. business name) and now the people who stole our checks know our personal address! Congrats to this branch for making a cluster F of a situation!

I had an excellent and positive experience here at Chase, the branch manager who opened my account is positive, easy to talk to, and he made sure I was completely satisfied with the service provided. The new machines in the lobby are there for a reason, if one does not make the time to learn how to use them, then you cannot complain about how they are pointless. It is a new era and Chase is revolutionizing this technology, their machines save so much time, try it out.

When I used to be a customer with Chase, (I’ve actually banked with them before when it was Washington Mutual), they were very helpful, attentive and nice. I made a deposit into my mother-​in laws account a few weeks ago and the worker at this location was extremely rude. In my opinion, when you’re dealing with money, you should do your best to be attentive BECAUSE YOU ARE DEALING WITH MONEY, any mistake you make is on YOU, you’re the banker, you need to pay attention. The banker didn’t ask us what we were there for, she just looked at us while talking about personal plans with another banker. She never engaged with us at all & provided shitty service. I guess this is just a pet peeve but, you shouldn’t be discussing your personal plans with your co-​worker while trying to help a customer, it’s just plain rude. I’m not saying Chase is a bad bank, but there’s always a crappy banker who makes you want to give this place just 1 star.

Slowwwwww. Bring a book so that you can read it while waiting. I’m actually writing this while standing in line, been here forever. :-(

This Chase branch really turn me off they have a whole bunch of machines there with window open a line out the door nobody to help the six workers that were there just all look at you definitely a bad experience.

I moved here almost 3 years ago, and to this day the long wait and long line haven’t changed one bit. I think it’s actually a longer wait now. The worst is waiting 30 minutes to 45 minutes in a line out the door just to get my roll of quarters for laundry. I give it 2 stars only because you are forced to give one star, so the second is for their amazing staff who make up for the long wait.
The lines never get shorter, and with only 3 checkers, it’s always going to be a LONG WAIT. They have these new machines to help make the lines go faster, but only if they would give quarter rolls and would handle the cashiers check or money order for you. I would rather them have filled that area with more checkers.
So, I try to avoid this bank as much as possible, and hit a branch on the way home from work that won’t be a half hour wait. Yet, sometimes, I have no other choice.
I believe this branch could reach exponential numbers and potential, if they had more checkers and the wait time was about ¹⁄₃ what it is now. I have seen every visit at least 2 – 3 people out of the 15 person line leave not wanting to wait.
If it wasn’t for the super sweet and awesome customer service you get once you FINALLY reach the counter, I probably would never go back. For now, I practice «patiently waiting.»

Chase bank has changed their scheduling policy so they have one teller at most times and on occasion two when it’s extremely busy. The Chase wait is routinely 10 to 30 minutes. I spoke to the branch manager he said the long wait is now routine and it’s something the customers are going to have to plan for. Really, I’m suppose to adjust my schedule to compensate for your poor service? I have a better plan, transferring my accounts to Farmers & Merchant Bank. Chase even makes the dreaded Bank of America look like a positive opinion.

Fairly consistant policy within the branch but you should always get the same manager to assure any promises…
Lobby is adaquate, 3 tellers & 2 managers… And a plethoria of «financial consultant“cubicals that i see empty.
Pluses… Great parking avail, great neibhorhood ‚& good customer svcs.

Unfortunately, the new changes at Chase are bad for customers. The wait time to be served as well over doubled. This was their thinking that they could disengage with their customers by replacing the staff with machines. Big fail.

Why do you ALWAYS only have one teller here! I understand you have these new machines that are supposed to solve the problems of long lines but this is RIDICULOUS! Every pay period after work I have to dread standing in this line! You have loyal customers for years because we liked the flow… Don’t change or replace tellers with machines and FORCE us to utilize them because I will definitely take my patronage to the next bank with HUMAN interaction that you don’t have to die in line waiting to see. I’ve been with Chase since they were WM, this will soon end if you guys don’t get it together! There’s 4 ppl in front of me and 5 ppl in back of me… So your state of the art ATMS inside the branch are not too much effect on everyone obviously!

At one time I liked coming to this location because it’s near my work and was always fast. One day they decided to get rid of all of their human tellers, and replace them with machines that cannot even perform simple banking tasks. They only keep one teller on duty, so there is always a very long line. Coming here on my lunch break is no longer possible because I wait in line 30 minutes or more every time.
I’d definitely consider switching banks.

I went in to have an simple issue resolved, the teller was very nice and wanted to help, went and asked his manager but she refused to look into it, and made a decision and turned me away, I have been banking with chase for a while now I am very disappointed, this was my first bad experience with them, very poor management at this branch. I have much higher expectation from such great organization.

Walked in and didn’t know what to do. Mai helped me and referred me to Alexander. Customer service top notch. I recommend this branch to any new college student who’s looking to start a student bank account.

This branch is awesome. Thinkin about opening an account? Ask for Mai! He’s great and super helpful. He made my day.

This bank has changed quit a bit over the last 16 years. I remember when I opened my first account way back when it was called Home Federal. Then a few years later Great Western took it over and Washington Mutual got ahold of it a few years later. Chase came into the game when Wamu imploded during the financial crisis and that is how I got to being with Chase Bank.
This location has a parking problem. You can get lucky and park on Roosevelt which is right next to one of the entrances or you can circle around the block and approach from Long Beach Blvd and you might be able to snag a spot in front of that entrance. If all else fails you can go up into their parking lot which is located on Roosevelt and it goes up so its kind of above the bank.
The bank is pretty busy so the normal non rush hour rules apply. The people are usually nice and in general I don’t have any problems with the bank other than that extra fee they charge me for having a business checking account.

Great customer service. There is rarely a line. Lots of parking behind the bank. 4 ATMs located outside for one’s convenience. Complimentary coffee for those who need it. Overall great bank never had any problems.

This is a busy branch. There’s plenty of parking but it becomes a little dangerous at times when people are in too much of a hurry to drive in.
Service is a little slow, but friendly enough.
But Chase the institution as a whole:
I hate you! It’s a strong word, but you know what, there are times when those words are suitable. Your color shouldn’t be blue, it should be green. Why? Because you’re too busy chasing the money.
Financial institutions always have sneaky way of nickel and diming people. Ever since they took over WaMu things have gone downhill. I started getting charged monthly fees for my free checking account.
Long story short, closed my account here.
Funny thing is I keep getting junk mail from them asking me to open an account and they’ll even pay me $ 75 if I sign up.
Sorry Chase, I don’t think so. Hiding money under the mattress is starting to sound like a better idea.