AiM Mobile Inspections

Horrible customer service. I called to get the earliest appointment and they didn’t book me on it just because I requested an earlier one which was never given. They hang up on me and they never help me to solve the problem I ended up in a worst situation. These people are horrible at customer service and they have no education by the way they handle customers and issues. Horrible dispatch department

I recently used AIM to have a Used truck inspected I was interested in that was located 800 miles away. It started out very professional, they were able to complete the inspection in reasonable time and I received a report which seemed pretty detailed. I should have just trusted my instincts and flew down to inspect it and drove it home but I after several internet searches and stories about successful long-​distance purchases using inspections companies and shipping companies I thought I would try it. What a mistake that turned out to be. Due to shipping issues, it took a few weeks to get my vehicle delivered, but once it arrived I started seeing things wrong with it before it even got off the trailer. In the inspection they only found; 1 door ding, one scratch, and a cracked fog light lens… What they DIDN’T find was 1– the right step bar/​running board was cracked and bent down approximately 4″ in the front, 2– the passenger side mirror assembly was cracked and the mirror is loose, 3– there are paint tape lines down the whole drivers side of the vehicle that Helen Keller could have seen, tape lines also in the door jams, around the taillight, and overspray from the drivers side being repainted. 3– from the body work that was performed, the fender flares are bent and coming off, and they have pry marks on them where it looks like someone used a screwdriver to pry them of instead of doing it properly. The rear passenger door does not shut right from whatever damage that was repaired on the drivers side, it has to be slammed to get it shut. 4– Both headlight assemblies have half-​ass repairs made to them using glue and tape that is VERY noticeable as soon as you open the hood. 5– the drivers side taillight bulb was out. 6– the aftermarket wheels do not have the TPMS (tire pressure monitoring sensors) in them which triggers the warning light on the dash… cant just ignore it because it also reads «TPMS fault» across the display screen and dings at me constantly while driving and starting the Truck.
Overall I would say that the inspection was extremely poor and I will never again use this company or trust any other company to inspect another vehicle I am going to spend a large amount of $$$ on. I will definitely spend a little extra money and time and go do it right myself… like I should have done this time. The company did refund me my $ 149 after I called and complained… too bad they cant be held liable for the cost of making the repairs to the vehicle.

The whole process was quick, lasted 2 days. I submitted my request in the afternoon, next morning the system was updated with a scheduled inspection for the same day, and the following morning I had my report. Great!
The report revealed a few cosmetic problems with the interior and exterior (chipped leather, dents, scratches, prior repair) but none of them were represented in the pictures! They were briefly mentioned in the report (describing the length of affected area) but without pictures it’s not possible to get an accurate ‘picture’ of each problem.
Another issue is that the pictures posted in the report are in a needlessly low 640×480 resolution, which makes it impossible to zoom in and glance at details from the distant shots that cover the entire car body. Had the inspector posted close ups of the problem areas, this may not have been necessary, but still, there’s no justification for using such a low resolution nowadays.
The information in the report doesn’t let me make a decision about the vehicle and I may have to hire a different company to do the job right.
EDIT: They promptly sent out a more knowledgeable person to redo the inspection. I’m quite happy with both the inspection itself and their attentiveness to the issue I brought up. I ended up buying the vehicle! Knocking one star because they don’t support high resolution pictures yet.

I do not know whether AIM perhaps used to be a good business, but as of today they are either completely incompetent or else an outright scam.
1) 6 days ago, I ordered and paid $ 419.99 for the platinum inspection service for a used BMW I am considering. The confirmation email I received said that AIM would follow up to confirm VIN and car details within 24 – 48 hours. Really? Since VIN was already confirmed on the web site, they cannot bother to «call to confirm» a second time? And when they inspect, they can check the VIN anyway so wtf? This is obviously just a delay but that is only the beginning…
2) After 24 hours and no response, call, email etc. I called so I could at least confirm the VIN and get a date set. The phone rang forever, but when someone answered he told me that the person who does internet sales was busy and I would have to call back in a few hours… when I did call back, the lady I spoke with was so rude and clueless that I cannot begin to describe it. It took 5 minutes to explain that my email address is my name. She could not schedule anything live.
3) 4 days ago, the dealership (where the used car is) said they received a voice mail and the inspection was setup. The inspection was set for a date 5 days after my order FYI. The dealer called AIM multiple times to confirm date and to set a time, but those calls were never returned. I never received ANY call or email from AIM.
4) Yesterday, the date of the scheduled inspection, no one showed up. The dealer called AIM multiple times beginning at 12pm but the call was not returned until 430pm. When it was returned, AIM said the inspection was no setup because the dealer had not confirmed the time (despite the fact that AIM gave the date and did not ask for conformation, and did not return phone calls asking for confirmation).
5) Still nothing from AIM to me. I have received no call, email, etc. informing me of any problem or that an inspection had even been scheduled.
Avoid AIM at all costs. Scam or incompetency result is the same. At best, you may get an inspection done in a week or two, whenever AIM gets around to it. At worst, you may be stuck like I am with a Paypal fraud claim that will take a month to get resolved.

I used AiM a couple of times and highly recommend these guys. They delivered as promised and provided a thorough and accurate report. I’ve used other services, but I prefer AiM – prices are better, too. They show up when scheduled and get the results of the inspection to you lickety-​split. The people they affiliate themselves with are first rate. I had one inspection in the southwest and one in the midwest. Both reports were very professional. I purchased one of the cars after reviewing the report. When the car was delivered, there were no surprises. I’ll be using AiM again.

I reached out to AiM for inspection of a car I was planning on buying. I was in Philadelphia, the car was in Northern NJ. AiM couldn’t have been easier to do business with, provided quick turnaround and outstanding customer service. I called Wednesday and had a report in my Inbox by Friday. The report I received was detailed, including pictures of all damage, and gave me the confidence to make the long drive North to purchase the car. The price was entirely reasonable for the quality of the report.
The next time I’m seriously thinking about purchasing a car, I’ll be calling AiM to look it over before I buy– it’s money well-​spent!

AiM Mobile Inspections did a fantastic job in all areas!
I live in California and was looking to purchase an Aston Martin in West Palm Beach, FL. Since I couldn’t physically go to view the vehicle, I hired AiM Mobile Inspections to do the inspection on my behalf.
After submitting my request, I was promptly contacted by Ed with the inspection date. While I was hoping to have the inspection performed earlier, it was still within a week. I spoke with my inspector prior to arriving to go over some specific details I wanted him to review and he was very accommodating and professional. In a matter of an hour, he completed his inspection and shortly after, I received an email with a link to my report. He even emailed me copies of the service records during his off-​hours.
The report was very comprehensive and included pictures of the entire vehicle and all blemishes. My only complaint is that the inspector stated he would call me immediately after, which he did not do. While I’m sure he would eventually call me the same day, I was anticipating that he call me within minutes of the completion of the inspection. But that would be my only complaint and why I wouldn’t give them 5 stars. But in terms of quality, they are top notch and come highly-​recommended.