Sprint Store

GO SOMEWHERE ELSE!!! Agree with most the comments on here. The Store Manager Joe was disrespectful, immature, and condescending. Took my phone in twice to have it repaired, it stayed with them a total of 5 hours, with no repairs to my phone. They didn’t do a thing to help, just wasted my time.

This is an awful location with incompetent employees. I had to go to this location to have my phone looked at after it would not turn on. It was stuck on the load up screen and kept turning off again. Let me add that this is the second time I had this problem and the last time all the could do was send me a new phone and it took a week. They said it would take an hour to look at so we left and came back. The two guys who helped us acted like they didn’t even know who we were when we came back. They were playing loud music and joking around. They had no customer service skills at all. Again, they told me all they could do was send me a new phone, the same phone, which would most likely break AGAIN. I asked to get a different phone and they told me I would have to pay $ 250 dollars to get out of the contact and then the price of the new phone. That is completely ridiculous. This is the second time that this model of phone had broken for me and they couldn’t even offer any type of apology or let me just choose a new one. I have never been more dissatisfied with customer service in my life. The least they could have done would have been offering a credit on my bill for the WEEK I cannot use my phone service. Canceling sprint as soon as possible.

Dropped off phone to have camera noise looked at, was told it would be about an hour, left contact# if they needed to get in touch. Told them not to do a hard reset, phone was not backed up. Left the store and returned and hour later only to find out the phone wasn’t even looked at by the technician. No one bothered to call to tell me.
Very «could give a sh** attitude». Took the phone and left. Thanks to unhelpful sales people I lost an hour of my life I will never get back. Thanks Sprint

I first called this store to ask if they could preform a service for me, I was told yes they could. I walked in and was passed along to the 3^rd salesperson as the first 2 obviously couldn’t take the time to help me. I was then told they could not perform what I was asking for, pretty simple could they help me activate my phone and transfer my voicemail messages. The woman working at the store could not bother to look up from her computer to answer my questions. Finally, the 3^rd sales person activated my phone then told me the store did not have a wireless connection to finish the process! WHAT!!! A sprint store that did not have wireless! This was a terrible experience, I will NEVER return! Rude and unhelpful salespeople!

Wow, best visit to Sprint ever. Made an appt. online for my lunch hour, and no wait — Nicholas at front took care of me right away, and was very nice. I needed a repair and Né (left his card in my car and don’t remember spelling) fixed my phone and added storage card while I waited. Only small issue was wait time to get checked out. Great experience and friendly service from these guys!

This review is for one very specific employee at this store, Jo. After a less-​than-​optimal first stop in here to exchange a newly upgraded phone (I’m just not an apple girl after all, turns out), I came back here to get the 64gig galaxy 6 (love it, btw), and that’s when I met LITERALLY THE BEST CUSTOMER SERVICE REP OF ANY COMPANY OF ALL TIME. She is knowledgeable, helpful, polite, and best of all, a real human who truly wants her customers to be happy and well taken care of. She may kill me for leaking this, but she gave me her *personal* cell phone number, and on *every single occasion* that I have texted with an issue, she has gotten back to me with helpful info in a very short amount of time. EVEN ON HER DAY OFF.
To Jo’s bosses, I’m telling you, this woman needs to be promoted immediately, otherwise she will move on to better places because the good ones like her do not stick around; nor should they if they’re not getting the recognition that they rightfully deserve. You want to turn all these one-​star ratings around? Promote her, make her manager, or whatever role she feels she could do the best job at. Jo will hold her employees to the same high standards that she holds herself, and only then will you see this location pop with 5-​star reviews.
To the future customers who are reading this to see where the best help is; you found it. Call ahead. Ask if Jo is working. If she is, head in. If not, go back when she is. I promise, you will not be disappointed.
And actually, bring some mini-​muffins with you. When Jo is done helping you, you’ll be glad that you have something nice to do for her in return.
Mic drop.

Customer for 3 yrs. Stopped in to get a replacement phone as I have insurance and my screen is cracked. Turns out you have to ship your phone and not have a phone for someone at corporate to analyze it and then send me a new one. Wow. It doesn’t get service anyway; the phone is basically a paper weight.
In case you are considering using sprint stop right now. Don’t do it… Go to Verizon.

Hello Everyone,
Just wanted to let you know that the store hours for this location are inaccurate on Google and Unilocal.We are working to resolve this issue quickly :) Our TRUE store hours are:
Mon– Fri 10am-​8pm (Tech center closes at 7pm)
Sat. 10am-​8pm (Tech center closes at 7pm)
Sun. 11am-​6pm (Tech center closes at 5pm)
We apologize for any inconvenience and hope you have a wonderful day!
— Jo (Sprint Retail Consultant: Lincoln Commons)

Seriously worst sprint store ever!!! Worst customer service and most of the workers are either worried about you interrupting their lunch time or just want to plan ignore you. Oh and they don’t even call back when your suppose to have your device in!!! Ha! This place needs to be shut down or get people in there who REALLY want a job!

I called this store to see if a specific phone was in stock. I was told it was and drove from an hour away, no other stores had it available. After arriving one couple was being helped and another group was waiting. In the back of the store four techs were laughing and appeared to be available. An employee was walking back and forth helping a sales woman who was helping the couple. After about 10 min a guy came in looked around and talked to the techs then left. I was able to make a couple calls while waiting and eventually called sprint customer service to see if the could help which they would not.
While reading Unilocal reviews about this store waiting by the front a woman and her daughter came in. One of the techs came to the front and began helping her who I was standing next to. I called tmobile as I walked out and ported out. At no time did anyone offer to help or talk to me. This is a corporate store too and have the same unprofessional attitude as customer service.

I have been a customer of Sprint for over 10 years and I have never had any billing issues until I started using this location. You can tell the salespeople are paid on «up charging the customer» I declined insurance and it was on my next bill, I went in to get it corrected and the next month there were completely different charges. So I called the main customer service number was told my sales person checked that I wanted these features. I will not be using this branch

If this is one of two locations that can fix a Sprint phone, than this mobile carrier will go out of business. I was in there a few times to transfer old pictures, videos, and files from an old phone to a new phone. They continued to provide bad advice and the issue wasn’t resolved. I don’t have a car and had to take the lightrail to this location from downtown then walk 20 minutes to the store.
Unfortunately, I had to ship my old phone with pictures, videos and recordings to Sprint or be charged 100’s of dollars. I actually cried. When my contact ends with Sprint, I’m done. A shame because I have been a customer since 2000. I will be contacting corporate because of their unprofessional and unknowledgeable at this location.

Extremely unprofessional store. Walked in to get a device for a corporate account the manager was sitting up front playing a game on loud on his phone. Did not even look at us, as the lady is helping us she doesn’t really know what to doand keeps asking him question and he barely responds to her. We leave the store get back to our office and the device had not been assigned to an account and two over 2 hours on the phone with their customer service to get it working properly.
Use a different Sprint store!