John Elway Cadillac

We had the best experience in our lives!
Brian Jones, Salesman is one of THE most genuine nicest guys we’ve ever encountered in a dealership. We bought a used Honda SI for our son. Brian & his boss, Bea were beyond pleasant. From the salesman to the finance dept. They all made us feel comfortable & had our best interest. No hassle, smooth purchase! We will definitely be doing business with them again!
Sincerely,
Your customers from LA ;)

It’s always a pleasure walking into the service bay at John and Kandelack, from the technicians to the cashiers everyone is extremely friendly and willing to help.

Always have had a great experience here. I bought my srx and have had it serviced here and I’ve always been taken care of.

Bought a used 2012 Cadillac SRX here. The experience was pleasant and professional. I consider the deal/​price on the car absolutely fair given similar valued vehicles and prices, and have been pleased with my SRX for several years now.
Service here is also always fair and reasonable. I recommend these guys very highly if you want to make the plunge into a solid luxury brand. I may just become a Cadillac owner for life now based upon how I was treated here.

If you are looking to buy a used vehicle be very cautious of this dealership! In looking at a used car at this dealer and doing research they were asking more than the original price for a 1+ year old car with almost 12,000 miles. I had to do the research to see what options the car had to price it out. To start they were asking $ 3k more than the MSRP of the vehicle and after said they would drop the price by $ 1,500. This is way above the market price for the vehicle.

My 2011 CPO Escalade broke down on me Friday evening, 12÷4÷15. I had to have the vehicle towed to the dealership the next day. I spoke with Katrina multiple times that Saturday. She and the GM went out of their way to get me a loaner (which they were out of) The GM made an executive decision to loan me a vehicle out of their pre-​owned lot. My vehicle was fixed Monday. That evening it acted up again. The vehicle went back on Tuesday. Ended up there were 5 different things that needed replaced. They also aligned the vehicle for me on their dime.
John Elway went over and beyond to help me through this entire process. Their customer service is superb. The GM didn’t have to lend me a pre-​owned car for sale, he didn’t have to eat the alignment cost and Katrina has been more than kind. Although we do have concerns with the future of this vehicle going forward, the way I was treated was of excellence!

I have never been to a car dealership where the people are this nice. They are honest, respectful, helpful, and there is no pressure. They offered me hundreds more for my car than CarMax did and thousands more than AutoNation. They also didn’t put any phony numbers together and didn’t try to lie to me like the employees of AutoNation and CarMax did. I made an offer directly to the sales manager and she and I came to an agreement in real time with no ‘back and forth’ gimmicks that other dealerships pull. I left feeling 100% satisfied that they were fair with me and that is a first. Thank you Bea and Brian!!!

I was back for an oil change and had to get Crystal Vision applied to a new windshield. Dan and Kim always greet me by name and with a huge smile! I seriously enjoy getting my Escalade serviced… the donuts and soft drinks are a treat as I work in the secluded work station area. Thanks for making service an actual treat! Until next time…

Back to good reviews for a business…
Just happened to stop by on way to another dealer to look at a Beemer… they had one just in off trade. Long story short, this place is great and I bought the car. Highly recommend sales person Sean McCartney… he is a good chill dude. Then the sales managers (sorry I don’t recall their names) go out of their way to deal fairly with you, and make you feel like your business is valued. This is where they ‘win’ deals and is their strong suit. The only ‘knock’ on the place is I waited about 45 minutes to go into ‘finance’ when I already had bank draft ready to go. Fortunately when Sean stopped by to check on deal, he talked to the finance manager and got me right it. Otherwise, this is a good dealership to give your business to. I highly recommend them.

Great Service, working with Joseph Hatasaki was great! No pressure and they gave us pizza because we hadn’t eaten all day. We left with a great car and an awesome experience.

I just moved out here to Centennial and had to find a new place to service my Cadillac EXT. I started at John Elway Cadillac because it was close and I will continue to come here. This was the best service experience I have ever had. Dan Contreras took great care of me. He kept me informed the whole time. He really cared about me and my car. I won’t go anywhere else to service my car or purchase my next Cadillac. Thanks Dan and John Elway Cadillac.

The process of buying a car is always daunting and I always walk away feeling like I’m getting taken for a ride (haha). This all changed when I was walked through the process of financing, leasing, and all other options I had as a car buyer by Joe Hatasaki. He was friendly, caring, and patient with all of my questions, however silly they may have been. I would definitely recommend Joe at John Elway Cadillac if you’re interested in getting a car. He will make the process as painless as possible.

Went in to the dealership the first time not knowing exactly what I wanted. I was met by a nice young man, Joe Hatasaki, who was able to answer all my questions. No pressure — just helpful information. Surprisingly, Joe had a few thoughtful questions for me that helped me narrow my choices. I returned on a later date and was recognized and greeted by Joe. More questions were answered. This was very different from any other car shopping experience I have ever had! I left very satisfied! Beautiful dealership and excellent service made this a perfect experience! I would highly recommend salesman Joe Hatasaki and John Elway Cadillac!

Great Dealership with amazing employees. They will take care of you and you will not be disappointed, from sales to service! Great loaner vehicles and complimentary WIFI :)

Car shopping is no easy feat, and I was honestly dreading it. But my visit to John Elway Cadillac totally changed my view of how car shopping should be. Everything about the experience was professional, genuine and welcoming.
Joe Hatasaki took care of me. I explained what I was hoping for and he instantly just got it, sensing exactly where I was coming from and knowing how to gear the conversation to fit my needs.
I, not once, felt pressured to buy, but somehow because of Joe, I felt an excitement about cars I never knew I had. So excited that I literally could not picture my life without a new car. You are good, John Elway Cadillac. I’m convinced this is as good as car shopping gets. I will send all my friends seeking new cars your way!

Had an oil change which the tech (Edward) Says would be $ 50. Came in to pick up my vehicle… bill was $ 124!!! Edward says synthetic oil changes are always that price! How come I was never told that previously? No one in the place wanted to resolve the issue. Terrible customer service. Will never recommend or go back there! In addition, there was a critical recall for my 2004 SRX in which the car would shut off while driving due to a cheaply built ignition module. When I took it in for the fix, all they did was make a longer key! Really? Just a temporary band aid! The problem still exists and is very dangerous. What they should have done was replace the ignition module with the the ignition kit provided by GM… they never followed up… So now me and my daughter drive this potentially fatal death trap of a car, thanks John Elway!

Unfortunately, this will be my first and last time dealing with this dealership. I brought my truck to be serviced here specifically, because I thought I was going to be taken care of, and knew they were going to make a loyal customer out of me. That didn’t happen. I was told that my car was going to be ready on Saturday, and if they needed to keep it longer than the weekend, they would provide me with a loaner car. No one called me on Saturday to let me know what was going on with my car, and when I finally got someone on the line, he had no idea what was going on. I was also told that my car wasn’t ready, and that there were no loaner cars available. The communication between the service staff, the professionalism, and customer service is lackluster at best. I believe you get what you pay for, and I feel like I paid too much money to be treated like this. I thought I would have a better experience with a dealership over a regular mechanic; apparently, I was wrong…

GREAT EXPERIENCE!!!
(I hate the process of purchasing a car. I get physically ill.)
Brian, Bea and Lori were fabulous !!! We have purchased 20 cars in 35 years. Best experience hands down!!!
Mr John Elway your auto team deserves a bonus!

A few weeks ago I helped my sister buy a car at John Elway Cadillac. Overall it was a very enjoyable experience. The staff was very helpful and friendly. My sister has been very happy with her purchase and we both were pleasantly surprised by our experience at John Elway Cadillac.

While out in Colorado to visit a good friend of mine, I had the pleasure of accompanying him on a small car buying adventure.
After looking at a couple different lots we ended up at John Elway Cadillac.
We were pleasantly surprised at the quality on the lot as well as the friendliness of the salesman. After a bit of exploring the lot, my pal fell in love with a beauty.
The GM came up during our negotiation with the salesman and really made us feel welcomed and valued. They took their time and did not rush us unlike some previous car buying experiences.
The salesman informed us that the location had recently changed management.
I don’t recall their names, but the general manager and salesman we talked to were very friendly and non-​aggressive/​threatening.
I may be moving out to Colorado for work, and will definitely be visiting this location for any vehicle needs.