Ed Bozarth Chevrolet

The best part about our experience is always Kirk Garrett! He makes your dealership seem like a hometown business. We appreciate how he knows our family and our vehicles. I think most any dealer could do satisfactory repairs but we trust Kirk to do the repairs we need and not add repairs we do not need. We have three vehicles that we service at your dealership over a period of years now and he is the reason why!

Great experience. Bought from Elway on Broadway but will come back to Bozarth. Service advisor very helpful and made me feel important even though I was in for just an oil change. Everyone was very welcoming.

My car & transmission run so much better and gear shifting is much smoother after my transmission flush & filter replacement. Excellent experience as always w/​the staff. Bought the car there in 2007, have had it serviced a number of times there through the years and have never had a bad experience yet. The only dealer I trust.

I purchased a 2012 Chevy Cruze from this dealer back in 2012 and it is a nice machine, the salesman knew absolutely nothing about the vehicles he was showing me, and was extremely pushy with every model of car I asked about. Aside from the horrible sales experience I received at Ed Bozarth Chevrolet, I also had to take my Cruze in for a few recalls and even a vacuum leak in the intake manifold while it was still under warranty. When I experienced the vacuum leak, I read my warranty information in great detail to ensure that this was indeed covered, and it was! So I took it to Ed Bozarth’s service center, and was spoken to in a condescending manner, «That’s not covered under warranty» etc… etc… berating me into thinking this would be a costly repair… but when they finally took a look at my vehicle and realized it WAS the specific problem I mentioned and that it WAS covered under warranty… I received no apologies or sincerity from the service staff. Overall, a terrible experience. So much to my dismay, every year since I’ve owned the vehicle, Ed Bozarth Chevrolet contacts me about trading-​up, or selling my vehicle to them so they can put me into a new vehicle with around the same payments… well, my vehicle is PAID off and I hold the title to it. So unless they planned on giving me a car, I politely declined and asked that they not contact me regarding this issue again. Then they called again… and again… and again… and I just couldn’t believe they did not respect the fact that I asked not to be contacted by sales, by the service center, or by Ed Bozarth Chevrolet again regarding my vehicle. The straw the broke this camel’s back was the conversation I had with a salesperson YESTERDAY afternoon, which came with an email this morning from the SAME SALESPERSON I just spoke with asking him politely to not contact me regarding my vehicle. I doubt I could insert links or photos into this review, but my evidence of this nonsense can be found below (they are all links to .PNG images I am sharing through Microsoft OneDrive and are not malicious, there is no need to download these images as you can view them online, but always practice safe link clicking)
This Link leads to the phone calls I received YESTERDAY (3÷14÷16) one I missed because I was at work, and the second I called this individual back after he was kind enough to leave a voice message regarding the reason why he was contacting me. So I called back, kindly explained for the 4^th time since I’ve owned this vehicle, that I am not trading in or trading up a paid off vehicle to incur a new loan or lease:
This Link shows the time I called this salesperson back YESTERDAY (3÷14÷16) asking him to not contact me:
This Link is the request the salesperson made of me while I had him on the phone. Since he was driving home from work, when I called him, he asked that I provide him with a text in writing displaying my request so he could «put it in his records» and honor my request (this also includes the text I sent him regarding my displeasure with his complete and utter disregard for my request I had of him the day prior *shake my head*) Note the timestamp of the texts my request to this salesperson was at 6:25pm Yesterday, and my response came after his email at 9:32am:
This Link leads to the email I received TODAY (3÷15÷16) after having just spoke with this person the day before:

So not only is this a review of my first experience with Ed Bozarth, my service experience with Ed Bozarth, but also my ongoing frustration with how they handle their business. If you want to be treated fairly, respected as a consumer or even as a person, do not do business with Ed Bozarth Chevrolet. I’m sure there are much more reputable car dealerships out there where you may have a positive car buying/​service experience, but Ed’s is not the place for that. My sincerest regrets,
~Nicholas J.

It was the most efficient car buying experience I’ve ever had despite being there on a Saturday when they were under-​staffed. I got a good value for my trade with no haggling. Everyone was friendly and made me feel like a priority. Kent, Bryan and Tim were a great sales team. No complaints here!

I have taken my truck here since I bought it. I am extremely satisfied with the service I get and trust the team with my vehicle. I am very OCD with my truck and everytime I get it back it is as if nobody was in it. I will definitely purchase my next vehicle here and will get it serviced here as well.

Very glad my car wasn’t unavailable all day. Brian listened to my concerns and called back with timely results. Thanks!

New to Denver via company relocation December 2015. This was my second visit to the Ed Bozarth service department in Lone Tree. Kirk Garrett (visit 1) & Will Fyke (visit 2) were both very professional & friendly, and it’s very obvious they enjoy and take pride in their work! The work was done quickly and done right the first time. I will recommend to others, and definitely will return again! Thanks!

Service department customer service is phenomenal. I’ve had oil changes and routine maintenance at other service centers in the past and always hoped the experience would be like this. Finally I have found exactly what I’m looking for! Greeted by name within seconds of pulling my car up to the garage doors (I was 30min early for my appointment & have never been here before & they STILL greeted me by name!!). Service techs listened to my issues & did exactly what I requested. I was shown to a gorgeous, spotless waiting area which had 2 tables for working and 10 – 20 leather chairs for viewing any of 6 giant TV’s. I was able to quietly work & make several work calls without being interrupted. 2 hours (reasonable for the amount of work I was having done) flew by because I was so comfortable while waiting. Free popcorn & water helps customers to feel welcome. I will not going anywhere else for service & will be recommending friends to this location.

Our family and friends upon our recommendation have purchased 8 vehicles from Ed Bozarth Chevrolet in the last 2 years. The last vehicle was a 50K Silverado that within 3 months the paint starting peeling off the door:(They repaired the door however the quality for which the door was repaired was substandard as the door had ripples in the paint as they burned into the metal when removing the paint, on a 3 month old vehicle. Then 6 months later the same issue starting happening on the other side of the truck. I spoke with Ken Bozarth who puts his name on the commercials stating he wants his customers to be 100% satisfied or else he is not happy. Well after several months of going back and forth and going to Chevrolet directly they agreed to do the same thing that they did on the other side of the truck! So there is NO guarantee the paint will not continue to peel on the rest of the truck, nor is there any guarantee that the work will be comparable with the factory.
So Ken’s ad that he stands behind his vehicles is a bunch of crap nor does Chevrolet stand behind their product! I will NEVER purchase a vehicle from this dealership again nor will I ever refer another person to this dealership. There are to many options so why would anyone choose to go to a dealership that offers this kind of customer service!

My battery was dying a few days ago, so I called and spoke to a service rep. He suggested that I make an appointment, which I did yesterday. It is a damn good thing, because the morning after my conversation with the rep, my battery in my beautiful vehicle went totally dead. It was fixed within an hour of dropping it off, and I was back on the road a happy client. Thanks Will.

You guys are great. Very Impressed! Greg my Service Tech was the man! Fast, Friendly, Professional. My wife has a Cadillac and you guys are better than Elway Cadi next door.

The best customer service! I’m still in awe a couple days later!
I turned on my car and my check engine light came on. On star did a quick diagnostic test and my engine was miss firing. Ugh. The operator called Ed Bozarth and Kurt answered. «I have time. Come over.»
I was such a nervous wreck especially when you hear engine problems. Fast forward two hours later it was fixed and he called me to let me know I could pick up my car.
Wow! Thank you for all of your help and I appreciate all your efforts you all went to for being so nice.

Stopped in yesterday with no appointment for a oil change. Friendly service was a plus, got me out of there quickly. The new remodeling makes the waiting room a nice place to hang out, and be entertained. They also had 2 MAC computers that my kids played on.

I have to commend their service department, they corrected a problem the shop in San Jose didn’t fix, the horn worked intermittently and they traced it to the turn signal switch. I mention Kirk Garrett because he explained the repairs clearly and the costs tactfully.
Fixed an after-​market side rail. I’ve gotten good referrals from them for headliner replacement, CD changer repair and a great dent repair shop, Dent Doctors of Denver on 10^th Street. They repair hail damage as well.

I use to take my cars to Ed Bozarth and they would diagnose, give me a quote, and fix the problem. Then they started charing $ 99 to diagnose but that would taken off the bill if you had them do the work. Now they charge $ 120 regardless just even look at the car. Today I brought in a car in that they worked on because one of the engine lights was still on. He said that is a separate system and they charge the diagnosis fee for each different code. This is the last time I ever go there. I run a business with staff, office space, etc and would never charge my clients for my advice and time. We only charge when they hire us and we complete the service. That’s how you do business.

Wanted to update my last review and say a BIG thank you to Ed Bozarth Chevrolet especially Greg Forrest for all his hard work getting my mother’s car fixed !!! It took a bit of time and coordination with another dealership in Arizona but she is back on the road :) I truly believe the repairs would not have taken as long as they did if the car was repaired at Ed Bozarth in Colorado. Thanks for putting your customers first!
CG

I just purchased my third or fourth vehicle from the Ed Bozarth family of Chevrolet dealerships. The friendly sales staff were helpful and professional. It’s unbelievable the amount of paperwork necessary to purchase a vehicle, but they had me in and out in record time. I researched the value of my trade before I went in, and they came back with an offer almost spot on. I love my new 2015 Silverado 2500HD Crew Cab Diesel and would highly recommend the Bozarth dealerships.
The car business is consolidating. We all see the ads for the mega-​dealerships like Auto Nation and Car Max, but when will you ever shake hands with the owner during a transaction there? Answer: you won’t. As a small businessman myself, I like knowing that I am doing business with a family run dealership where I can speak to the owner, if I want to, and the majority of the profits stay in our community. I have maintained relationships with their staff over the years, and it’s nice to be called by your name when you pull in for service. Both the Aurora and Park Meadows, Colorado stores share the same friendly but professional environment. I will continue as an Ed Bozarth customer for years to come.

I have been shopping around for a new car for 3 months. I’m not sure what made me drive all the way from Northglenn to this location, but I’m glad I did! I spoke with Anna and she showed me the cutest little car. After the test drive I went in and filled out the paperwork and drive off in my new car! A big thank you to the sales associate Anna for not being overbearing and pushy and to Edgar the finance guy! You guys made buying a new car fast and easy and I’m in love with my new Spark!!! I will be back in two years to buy again and I hope you are both still there to work with!

Extra star for not trying to tell me my vehicle needs extra work! How often does that happen?!
I have a 2005 Trailblazer with 120,000+ miles on it; last service was around 100,000 miles so I figure I should probably take it in for a once over to make sure nothing terrible is going on with it. I decided to coordinate it with an oil change (which I normally just do it a Grease Monkey or similar as needed) so I called to schedule an appointment, easy, asked them to run through everything to make sure everything in good working order, and verified I could drop it off the night before, done.
Dropped it off on a Sunday night, they called me by 8:30 am the next morning to tell me the oil change had been completed and everything looked good: brakes, hoses, belts, tires, etc. Really??? This was their chance to take advantage of a vehicle with 120,000 miles, and there’s really nothing that needs to be serviced, maintained or anything? OK, thanks! I would have given this 5 stars, but my call with the service person to schedule was awkward as I was trying to ask him to do a «once-​over» and he was uncertain exactly what I was asking (I’m not sure what I was asking either) and he really didn’t offer any suggestions or explanations for what I should expect.
Also, I should mention that the reason I even thought to make an appointment with them was because of their robo-​call system that calls to remind me I was due for a service. I ignored it for a long time, planning to schedule it for when I could afford a few hundred dollars in inevitable maintenance, but nothing. The cost of an oil change– mind blown! Now what to do with a few extra hundred dollars…
Thank you for your service (reminding me to make an appt), your quick work, your call to update me, and most of all for your integrity.