Verizon

I liked these homies! I came here because I had an upgrade on my phone, and was informed that I came on the perfect day because they were selling iPhone’s with 64 GB for the price of a 16 GB. I was thrilled that they would be straight up and give me the best deal, I hate the whole «how about we throw this in for an extra blah diddy blah blah?»
I was in and out with my new phone in one hand and money in the other (since they bought back my old phone) in one hour flat. I cannot remember the name of the fella who helped me, but I would go as far to say that ALL of their workers are happy and helpful.
The layout is nice and uncluttered, I love efficiency – and let me tell you, this store has it.
TIPS & TRICKS:
* If you do have an old phone, be sure to sell it back and then pocket the money (instead of buying screen and case protectors there). They have nice ones, but not many to choose from, I would recommend hitting up Amazon and finding both for cheap.
* Try a glass screen protector on your phone, the employee helping me recommended it and I LOVE mine!

I wish I could rate this store as –100 stars, but one star will have to do for now.
I have lived in 6 different states in the past 10 years for work and have been with Verizon since 2008. I have never. Never. Been treated so poorly by a Verizon Corporate store in my life. This store is horrible, from the deplorable customer service to the arrogance of the staff who seem to not care how long the wait is. Juan in particular is just a salesman there who barely speaks English and can’t understand anything you ask him to do. What a joke of a store, I live in Logan and will be traveling all the way to Riverdale to the corporate store there so I won’t have to deal with these people anymore. TERRIBLE experience, I am thinking about leaving Verizon for the first time in 7 years.

Spent 6 hours trying to change the entire family from one carrier to Verizon. Some of it was partly our fault however a good portion of it was not. I went in the day before to get some information and the sales staff wasn’t very helpful or knowledgeable through the whole experience. I have been there 3 times now in about a week and all three times I was attended to in a timely manner. However while there it seemed that other customers or other employees had their attention and that they weren’t focused on meeting the needs of the customer at hand. They didn’t explain much or try to help figure a solution that would meet our needs, we had to do that on our own. There was a promotion going when we were there that I discovered online and I had to bring it up. It wasn’t something that they were even trying to promote their business with. When looking at a couple of different phone options I asked about the differences. From the answers that I received I questioned what they told me from my limited knowledge of what I had learned from other sources so after I looked up the same questions online I discovered what I was told was not accurate. We had several bills instead of one which confused me why they didn’t consolidate it and they never went through it and explained the charges. There are some credits due to us and I am still unclear on how they work and when we’ll see them. I had to go online and go through the bills myself for an hour or so to make sure they were accurate.
A few days later I went back when I was having a fairly simple issue with the set up of one of the new phones and they weren’t able to resolve it. The sales associate took the matter to the manager and both of them couldn’t figure it out. I was referred to calling technical support. After talking with tech support they quickly resolved the issue and after realizing how simple it was I thought the local sales staff should have been able to resolve this problem.
The customer service and knowledge really lacks.

Unlike a large number of dissatisfied reviews of this particular store here in Cache Valley, Utah; I personally had a very opposite and wonderful visit to this Verizon Wireless store. We were greeted immediately when walking into the store by one of the employee’s name of Damon. My wife and I were eligible of upgrading both our phones, but I feared of how long our visit would be to do paperwork, transfer contacts from the old to the new phones, and do the activation of our new phones. I’m pleased to announce that we accomplished all that was mentioned last sentence, and left store by 50 minutes flat. I’m very impressed how Damon saw our time as valuable. Damon was friendly and professional, while offering quality service. My wife and I are happy with our new phones, and will gladly return when we are eligible for our next upgrade.

Poor customer service and reps are not knowledgeable. This store needs new management. The reps for tech help on phone are more knowledgeable than the reps at this store.

The staff members here are very poor at helping customers out. I waited for service as three staff members including the location manager conversed about personal matters for 15 minutes, before I finally interrupted them and asked them if they would help me out. They apologized and realized that they had assumed that I didn’t need help, which was a terrible assumption on their part.
While I feel they want to «help customers», I don’t feel they actually want to help customers resolve their issues at the root cause. It’s the difference between responding to an email from a customer and simply get a message out of your inbox for the moment, vs. actually working to resolve the issue at it’s root cause and thereby stop the customer from ever having to write a second email about that same issue to you for support. Like this to how they handle things at this store. They’re more concerned with the tally’s then they are with resolving issues.
Things have gotten better since they created a touchscreen «checkin» station for customers, a queuing «take-​a-​ticket» kind of way to help out their customers, as this store often gets backlogged with walkins; customers needing assistance — and they simply don’t always have the staff available to help out in that very instant. Since they’ve added this 1^st come 1^st serve tracking system for customers, things have been better.
But still the image of the store manager chatting for so long with her coworkers about non-​business matters without offering to help me still lingers in my mind.