Purity Cleaners

Prices are NOT consistent. Told owner her price for a top and bottom uniform of $ 11.50 is the highest price I have ever seen. Told her her competition down the street charges $ 5.00 for top and bottom uniform. Prices change regularly. Prior ownership was awesome.

I have taken all my tailoring to Purity for at least 10 years but will not do that again. I took 4 pairs of pants to Purity. I paid for the tailoring and when I got home realized that I only had 3 pairs. One of my new jeans was missing. It has been 2 weeks and I have had no correction. The employees claim that the owner is the manager and this person never comes into the store. The owner will not do anything to correct this situation. I feel like all my years as a customer are worthless to the owner. This is bad.

I don’t do dry cleaning often, but when I do…
… I go to Purity.
They have quick turnaround, take great care of the clothes, and in the event something happens they are always happy to repair or replace.
They also have alteration services and laundry. It is in a weird spot, and sorta hard to find/​get to unless you know what you are looking for, but prices are decent and worth the trip.

This review is a long time coming! I’ve been meaning to get to this review for sometime now, ever since they changed ownership this place SUCKS! Once they had my shirt in Livermore (where I dropped them off at) and my pants in Pleasanton. I had to wait for them to get them. I’m not happy with the cleaning job they have been doing. ALSO, they charge a $ 10.00 min on all credit card payments! which is an illegal practice! There are plenty of cleaners around town. I’d check them out.

do not take any of your shirts to this establishment unless you want every other button broken or torn off. i have used many places to have my shirts pressed and in a matter of less than one year this place probably broke/​tore more buttons than the previous ten years. apparently no one takes the time to really do their job correctly.

I’ve frequented Purity Cleaners ever since i called it a day with the nightmare that was Deep Cleaners on Portola. What an excellent decision that turned out to be. My shirts and suits are consistently returned with excellent results. It’s like a night and day comparison compared to my previous experience!

Purity Cleaners had a change of ownership in the last year or so. With the change, prices did increase, but they also converted their operations to a green, organic process. I brought my holiday dress in over Christmas, which had some sort of stain. It was still there when I picked it up and I brought it to the attention of the clerk. She marked it, and sent it back for re-​cleaning at no charge. I am very happy to report the stain came out with the green, organic cleaning process. We will continue to use them and all the better with their new green, organic cleaning processes.

I took my son’s formal slacks in to this place and asked to have the cuff let down and pressed. I even showed them in the shop what I wanted done, asking them to write it down so they understood. Not that difficult… letting a cuff down. When we returned to pick them up, one hour before a funeral where my son was a paul bearrer, they not only pressed the cuff up, but they reinforced it with double sided tape, ruining the slacks. When I called to complain, they pulled the ‘language barrier’ card. They also would not give me my money back. FYI — they have new owners, its not the same family who ran it for years and years.

OH no… our Tony is gone… he must have retired!
Long about the first of the year I noticed my items were no longer perfect… not bad, but not up to the standard I had become accustomed to.
Turns out new owners took over… well!!!
I picked up my white jacket on Friday… and it was a bit DINGEY… arggggg!
I really do not know what I will do… but they may have lost a customer who has been using them for many years!

My family and I have gone to Purity Cleaners for as long as I can remember (15 – 20 years??). They are a family-​run business and have great customer service and fair prices.

We started using Purity when my wife went back to school and didn’t really have time to bother with ironing. I don’t mind ironing, but years ago in the midst of relocating to California from the east coast, my wife came out for a house hunting trip. I got dressed one morning and put on a shirt and she looked at me and said, «did you iron that yourself?» to which I answered, «yes. Is there a problem?» Apparently my acceptable ironing standards are a little lower than hers. When she started back to school we were dropping off and picking up the laundry at Purity and they offered to pick up and drop off at the house; what a bonus. Every Thursday we have a few dress shirts, trousers and whatever else needs to be cleaned picked up and returned the following week and we get a bill in the mail once a month. Purity is a great, service oriented family owned business.