CJ’s Tire & Automotive Services

Brought my car in for inspection and received a call in about an hour with a detailed report of what needed to be addressed to pass inspection and what should be considered in the future, including prices for everything. Great service!

I used to seriously love this place. I mean REALLY. They were always polite and I felt like I was getting great service.
About 3 months ago, my car died. I was towed to CJ’s just before closing (because that is where I had ALL my work done) and told the guy that they needed to check on my alternator (based on what the tow truck guy told me).
The next day they called me and told me it was just a dead battery. I specifically asked — did you check the alternator? The tow truck guy said it might be the issue! I was told it was just the battery. 3 days later — I am being towed again. Because you know why? It was the alternator! They apologized and said that they don’t know why they didn’t check it and gave me a credit on my bill that was the equivalent of my 2^nd towing fee. but seriously — why didn’t they check it in the first place?
I figured it was a one-off…we had always had great service from them in the past!
This past Friday, I dropped my car off because we were concerned about the brakes. We got call at about noon and I confirmed the charges at about 1:30pm on Friday and was told $ 628 (which included 2 man hours, plus tax) and the parts would be in Saturday morning. By noon on Saturday, I hadn’t heard anything and called them. I was told that 1 of the 2 parts hadn’t arrived, but would be there on Monday
It’s Saturday — I can deal with that… not the end of the world
On Monday, I still hadn’t heard from them so I called them at 2:00pm to confirm that I would be able to pick up my car by the end of the day. I was told that a guy was working on it «right now» and he would check on the progress and call me back within an hour.
2 hours later, I get a call that my car will NOT be ready that day.
Now — this was a job that was supposed to take «2 man hours».that means 1 guy, 2 hours… or 2 guys, 1 hour… or 4 guys, 30 minutes. If I call at 2:00pm and am told that they are «working on it right now», there is NO excuse for it not being done by the end of the day! When I questioned the time quoted, I was told «he is doing the best he can»
But what can I do? They have my car and this is the car that I shuttle my kids around in and, from what they are telling me (and the reason I brought my car in for service) — it’s not really safe to drive until they make the repairs!
Finally I call on Tuesday at about noon and am told that my car is «almost done» and they are going to work the numbers and call me.
I get the call 3 minutes later and am told it is $ 740
«Wait — I thought it was supposed to be $ 628?»
«who told you that?»
«YOU did on Friday!»
«Oh — our quotes don’t include tax»
«tax on $ 628 isn’t $ 112!»
«Oh we had to also perform a brake fluid flush that added to the cost»
SERIOUSLY?
My husband and I have been loyal CJ’s customers for YEARS (pretty much, since the day they opened), but we are now DONE

I’ve been here twice. Honestly, I’m floored with how honest these guys are. Both times, I was ready to spend big and these guys told me I didn’t need to. Twice they could have taken advantage of me but chose not to. This is definitely where I’ll be going in the future.

My family has been getting their cars worked on here since they opened. The workers are always nice and friendly and do a great job.

CJ’s hooked me up with a set of snow tires between storms, everyone else was sold out! In fact, the distributor wasnt going to deliver the tires like they promised and the guy at CJs whent out in his own truck and picked up the tires for me from the distribution center. CJs also had good customer service, I had a second set of wheels for these snow tires with a set of all seasons already on them. CJs wrapped up my extra tires (still new) and my summer tires that were on the car and helped me get them into my car to take home (I ended up leaving with three sets of tires, one on the car). Unfortunatly the locking nut set I had on the wheels broke, CJs offered to order another locking set for me at no charge. This is a quality tire store you can trust to get the job done correctly at a reasonable price.

I used to work in the Limerick area, I loved this location they are super friendly. It’s the best location out of the 3 that I’ve been too.

Great place to get everything you need done. The manager Cory is always a pleasure to work with. My family has been going here for many years for all of our car needs. We have tried other local places but now won’t go anywhere else.
They will explain all your options and what real recommendations they might have. They don’t give you «recommendations» like other places do to just get money for things that don’t need to be fixed or replace.
They are always busy so make appointments if you can.

Great employees. Every one is personable and a pleasure to deal with. They are what other vehicle service stations should strive to be. As the other post stated, They are great at maintaining their customers. If you need vehicle service in the area, that is the place to go. Check on line for possible coupons.

Phenomenal experience. Kind, patient and up front with their pricing. They know how to attain and maintain customer satisfaction.