Macy’s

I think there is better customer service at Kmart, or even at a self serve gas station. Through out the store, employees were on their phones or talking to each other. I was shocked as heck that this was a Macy’s. Poor selection of items as well. I couldn’t get out of here quick enough. Pathetic place!!!

Worst selection of women’s plus sized swimsuits-​there were just 2 suits– both size 24. How can a department store in a tropical climate, resort area carry TWO plus sized swimsuits and think that is good. Thanks for nothing Macy’s.

Nice selection, but terrible service in swimsuits.

The woman who works at Clarins better stop giving me stink and dirty looks when I walk in there. She walks around like she’s better then me. When she really isn’t. Like sweetie your working in Macy’s on Kauai.

I used to work at this Macy’s location, then onto Macy’s Waikiki when I moved for school. The MANAGERS don’t even greet you at this Macy’s locatoin. That was REQUIRED at our Waikiki store. & REQUIRED at the Kukui Grove Store! A handful of employees understood the «Magic of Macy’s» — others are improperly trained & lazy. I had to walk through with one of the employee’s on what to do on one of my transactions! That’s ridiculous! I asked if there were any more sizes available on a certain shirt & the associate’s response was «Oh… I don’t know». Some of the employees at this Macy’s location are poorly trained. Am I comparing it to my length & knowledge of working with company? Of course. Because my manager at the time understood the standards of the company. The selection at this location is very limited, but that’s expected. I do often have great experiences at this Macy’s. I’m confident that proper training would improve the store greatly.

Good sales. :)
Ok customer service in clothing part of the store.
Make up department. Great lady at clinique counter she does my make up when I come in love it!

Worst customer service I’ve ever received anywhere ever! Even the manager of the department was completely unhelpful. I would give negative stars if I could, I shop Macy’s all the time, this store is in desperate need of customer service training.

It’s our only Macy’s we have on the island, and they are great. They’re a little on the pricy side, but for the quality, you can’t always argue the prices.
The make up counters are always so friendly and helpful. The other associates are also nice.
They carry clothes, purses, bathing suits, shoes, jewelry, perfumes. And they even have a small salon in one of the ends.

I was there yesterday to look for a new outfit for an event that I’m going to next weekend. I was extremely pleased to find that they had something that I was looking for! I admit that I contemplated my purchase for a while because of the price, however, I proceeded to the checkout. As I asked if it were okay to swipe my card, the sales girl informed me of a pre-​sale that was going on. She asked if I needed my items now and explained that if I purchased today and picked up next Wednesday, that I’d receive 25% off of my purchase! Needless to say, I was thrilled and agreed to do the pre-​sale offer!!! I thanked the girl (I wish I remembered her name) and told her how much I appreciated her being so informative. Now, I’m extremely pleased with my purchase and look forward to picking up my items next week.
I’m definitely going back for more shopping soon and hope to see the same sales girl so that I can thank her AGAIN! She made my day! :)

Remembering that ur in the most remote island chain in the world on the northern most island, this place is great. It saved our bacon because we needed slacks for an appointment the next day. Also came in handy when a friend and I needed sunglasses during our trip. Staff is always friendly.
Btw the men’s store is located in a different spot in the mall which is good because it’s well stocked.

Excellent experience at the MAC counter! Friendly team of artists who took the time to make my experience AWESOME! Mahalo to Lenn, Britney, Anna and Ben! Keep up the Great Work!

This Macy’s is TINY compared to a lot of Macy’s on the mainland and their selection is very limited. Probably half of the merchandise advertised in Macy’s sales flyers will not be found in this store because of it’s size.
The good news is that a lot of the merchandise that they do have is kind of ridiculous to be selected to be sold in Kauai so not too many locals buy it and as a result it gets reduced to rock bottom prices. For example, Nine West leather boots with a regular price of $ 159 after discounts and coupons cost $ 26. Really, do a lot of people wear knee high leather boots in Lihue? A morning of shopping yielded about $ 2000 worth of merchandise for under $ 400.
We encountered about 10 different sales people and ⁹⁄₁₀ were friendly and helpful. The store is fairly tidy and easy to navigate.

It may be because I’m from oahu– but this Macy’s isn’t the greatest. Don’t get me wrong, it’s lively and they do have really cute clothes, bags, shoes, and accessories, but there isn’t as much selection and the men’s Macy’s is separate from the women’s which I find a little odd. There also aren’t a lot of staff (probably because it doesn’t get too busy) and they aren’t as friendly and personable as I’d expect from someone working retail.
Macy’s is a great spot to shop here on Kauai though, and I’m sure you can find most of what you’re looking for.

The worst salon in the world! «Sher» did my hair and instead of cutting off half an inch and dying my hair a LIGHT LIGHT brown with a reddish tinge, she dyed it DARK copper red like a clowns and then tried to fix her mistake with «brown» well it ended up JET BLACK. I look like a member of the Addams family. This is the worst Macy’s in the world with the worst customer service and the worst salon.

Came here because the shoes I was wearing on the airplane were THE MOST uncomfortable omg, don’t ever buy heels at payless.
If your anywhere between size 5 to size 7 ½, Hawaii Macys are the ones to come to because the average sizes ladies where here are 8 or 9. Same goes for clothes, you’ll find alot of smaller sizes!
So I was looking around for some regular black closed toed heels, and Davy from the women’s shoes department was THE MOST KNOWLEDGABLE shoes sales man I know of (no he’s not gay he has a wife lol). He was so friendly and told me EVERYTHING I need to know when buying shoes (lots of things a typical shoe sales person would not know)
some advice he gave me
–if your heel keeps sliding out the back, pinch the back for a few minutes
–only get shoes that state they are made of leather because that is the only material that is flexible and will stretch as you wear them
–don’t get man made (man made balance is okay though) because those are the ones that are really rough around your feet (be careful for the ones that look like «patent leather»
–don’t want to get european size shoes because they tend to be more tight around the bones of your toes
I bought 2 pairs of 3 inch nine west heels that don’t even feel like im on 3 inches, and I would not have been able to find them if it wasn’t for Davy!
All the workers here are so friendly and make you feel comfortable to be there, and are SO willing to help you, something I find very rare in the California Bay Area Macys.

This store has the happiest Macy’s employees I have ever met I live in Minneapolis which lost it’s beloved local department store to Macy’s and everyone hates Macy’s, most especially the employees.
I needed a suitcase because Delta destroyed mine. Everyone in the store was so helpful and friendly I thought I was in the movie «Miracle on 34^th Street». I expected to see Mr. Shellhammer.
If you need something that only a department store would carry, you will be delighted by this Macy’s. By the way, really great beach clothes collection at very reasonable prices.

Macy’s saved the day!
One star for The Premier salon in Macy’s — up-​do was $ 57 great price for bridal party standards and cheesin’ with the stylist was totally free —
3 stars for Ben — the Mac make-​up stylist and manager! Ben you are a superstar! yes you are! Even though he was the only stylist that busy wedding Saturday, he managed to stay calm and remained in the zone to create a masterpiece! I could have gotten away with buying one make-​up product but decided to pick up lip gloss — professional make-​up app was $ 30 and cheesin’ with the stylist =free
One star for great deals — I checked out their merchandise — it is limited but their winter clothing is cheap — I mean you really don’t need it in the islands– I would have shopped til I dropped but had no room in my luggage and plus those darn baggage fees!
Bridesmaids, do yourself a favor — save yourself the money and schedule your hair and make-​up at Premier and Ben @ Mac!

5 stars, wow this place has some good deals. MY HONEY found some nice sandals on clearance for 7 dollars. Yes 7 dollars @ macy’s… the thing about this macy’s is i think a lot of local’s don’t really shop here so it seems lot of items just end up going on sale… shhh don’t tell anyone. it’s a hidden gem.
O yea don’t know what’s up with the other peep’s reviews. We met this really cool worker who pointed us at all the deals. He even went out of his way to find some more gems for my honey in the back albeit the shoes weren’t her taste. At least he went above and beyond ya’ll cmon!

Two stars for the cute plates I almost considered shipping home. Minus three stars for not having a grip on the air conditioning (it was an igloo in there) and not having a decent selection of swim wear.

RUUUUUUUUUDDDDDDEEEEEEE!
They make their money off the tourists– so you would think, maybe just maybe the clerks could try to be nice. but no. this is way tooo hard. I went to buy makeup from the MAC counter and the girls their are clearly not trained. They looked like L.A. hookers. I didnt buy anything from them. I don’t understand. Everywhere I went on the Island, the locals were really nice, but here, they were flat out rude.
nasty store.