Alamo Rent A Car

Prompt, courteous, efficient service. I would use Alamo again on my next trip to Kauai.

Rented a vehicle for a few days while briefly visiting Kauai. Had a minor problem with the first vehicle that required an exchange and were a little upset that it cut into our already brief time in Kauai. However, I must say that the station manager Maile absolutely went above and beyond to resolve the issue and ensure our complete satisfaction. In addition to being sincerely sorry about the situation, she quickly resolved it and maintained communication throughout and beyond the rental period to make sure everything was okay since our vehicle exchange. She was the absolute best and we truly appreciate her genuine concern over our issue. She completely turned a bad situation 180 degrees into a good one. Other than that initial problem, we experienced no other issues at all with the service, shuttles or time spent picking up and dropping off. Thanks again Maile!

The shuttle driver was extremely friendly and helpful. Having completed the online check-​in prior to arrival, I skipped the counter inside and went directly to the lot to select a vehicle of my choice in the car class I had reserved. Check out was speedy, and returning the car was just as quick. This was one of the smoothest and easiest car rental experiences I have ever had. Would highly recommend Alamo in Lihue!

Picked up and then dropped a Hyundai Elantra April and early May (2016). The car was in good repair, with about 5,000 miles on the clock. The pick up and drop off were easy, pleasant and quick, good service from Alamo.

Gabriel with Alamo Kauai was wonderful! So helpful, kind & considerate.
He went above & beyond what one would expect from a car rental company employee
and is to be commended for his attitude and caring nature. Highly recommend renting
from Alamo Kauai, especially if you are fortunate enough to have Gabriel as your point-​of-​contact.

This was one of easiest and fastest rental car experiences I have had. We were in and out of this location in 15 minutes. I had reserved the convertible ahead of time and was walked through the self checkout kiosk by a friendly employee. They only had a few mustangs left at the time we arrived and the one we ended up taking was a bit beat up and dirty inside for a car with 15k miles on it. It needed a detail job bad inside. The car served us well all the same. That is the only reason I gave 4 stars instead of 5.

We have rented cars from Alamo several times on Kauai, HI. Their shuttle bus comes by every 10 minutes or less. The driver helps you load your luggage and the air conditioned ride is very smooth. The time it takes to sign in and get the contract depends on the time of day and the number of flights arriving at the same time. It seems that the office is busier around noon than later in the day. We arrived around 2:00pm and didn’t even have to wait for an agent. Even when there is a crowd, the agents are fast and friendly and willing to take the time to give you directions to wherever you want to go.
Returning the car couldn’t be easier. The signage to the rent a car returns is clear and all you have to do is return the car with a full tank of gas, pull up behind any car in line, hand over the keys, get your return printout from the agent and get on the shuttle bus back to the airport. Just be sure that you have all your luggage and your electronic devices including your cell phone. I forgot the cell phone and remembered it just as the driver was pulling out of the office. He kindly stopped and waited for me to get it. Great service all around.
We always ask for a Japanese car. Alamo lets you pick out any car in the size class you requested. Once, there were no Japanese cars in our size class so they just let us pick up one in the next larger class at no additional charge. We highly recommend Alamo anytime your travels take you to Kauai

Fast, friendly service with a SMILE! All the employees are warm and welcoming!
The shuttle is right outside the door and was ready to go within minutes. They help you with your luggage too! There was no wait to return the car and they print out your receipt right there, no need to go into the office and wait in line! They are the BEST!!!

Nice 3 auto check in machines, much faster than the line. Swipe driver’s license, swipe credit card, then pretty much hit «accept» a few times, hit «decline» a few times, and you are done. So much better than dealing with a rental car agent who are usually slower and try to sell you more insurance and upgrade.
Car return was a breeze. Just pull up behind other cars, an employee print out a receipt for us, and hop on the shuttle bus to the airport. The shuttle bus drive was super friendly.

This was one of the most enjoyable rental car experiences. The shuttle at the airport showed up within 5 minutes and kindly assisted us with our luggage to the Alamo office. Upon our arrival we had no wait time during pick up and drop. The Alamo reps were beyond friendly and welcoming!
We asked for an upgrade to a jeep and they accommodated us for an extra fee a day without a problem.
The drop off was also very easy and convenient. Again we were greeted by a Alamo rep upon our arrival who checked in the car and quickly inspected the car.
It was a truly enjoyable. We definitely recommend and would consider using this Alamo when we return to Kauai!

I m Alamo loyal customer my this short Kauai trip w my sick old sister waster hour changing car I asked changed to SUV since I had to cancel luau for this and wasted hour and 20 min, manager girl didn’t helped me and got similar car after I found out that driving car seat doesn’t reclining. Very uncomfortable. I don’t have time go back deal w her again. I’m so disappointed because I have other cheaper choice rent car but I pick this company always in Kauai office they are not helpful because tourists are coming anyway …

This was quite possibly the nicest car rental experience we’ve ever had. First, there is no pushy agent trying to upsell you on charges you don’t want because you checkin with a kiosk. You grab your paperwork, and walk to the class of car that you reserved and simply pick one. The car that we received was clean with low mileage. It had a couple of dings and scratches, but included in the paperwork is a circle paper cutout about 2−3″ in diameter. They said if any damage fits in this circle, don’t worry about it. That was nice to know
During our trip, the car operated flawlessly and burned little gas.
Our stay required an extra couple days and I forgot to contact the rental agency. No big deal. Upon return, they added the extra two days to the final bill. Checkout was a breeze, a simple Aloha and were on our way back home.

I used to be in the car rental business, and I find it overall to be a sleazy industry. The airport establishment is very impersonal, using a computer for check-​in, which is good and bad. I liked that a person was not pathetically begging me to take extra coverage and building more unnecessary costs. But the number of screens and obstacles on the computer to complete the transaction is frustrating (especially when we had already paid upfront long before our trip).
The two vehicles we rented were low-​mileage, practically new and gave us no problems. I did receive an email from Alamo about verifying the license plate of one of our vehicles, since they had the wrong one on file. I found this to be odd, but I responded at my earliest convenience and received no follow-​up on the matter.
Upon return, one of the attendants in the return lot pointed out a small puncture on the bottom side of the front bumper (approximately the size of a dime), and was going to charge us for damage. My dad said he would fight it since we only drove that particular car to and from the airport, since we didn’t need it as expected on the trip. After the vultures huddled, they decided to let it go (meaning they probably knew it was already there, but failed to mark it on their lackadaisical inspection out the gate.
After we stepped away from the vehicles when returning, the same employee who found the puncture, jumped in the van which had all the doors open and loudly screeched through the parking lot at top speeds in a confined space, attracting attention. Bet she was sorry she did that after her accusation. I wonder who is actually causing the damage to the vehicles?

Noy was awesome! We had already been running around earlier that day so it was nice to have Noy greet us with a big smile.
Very friendly, laid back attitude. He made us feel at ease when returning the car before rushing to the airport.
Noy completed our checkout quickly and efficiently and let it slide when we pulled in a couple minutes late. We were so grateful to have one less thing to worry about on that hectic day!
Thanks Noy and Alamo for the great customer service!

Rented a full size car during the holiday season. The check in and drop off was smooth. The car was in good condition. The only major problem with this car was bug infestation. There were bugs inside the cabin and trunk. Bugs walked all over the seats and in the trunk. They really need to spray the cars for bug infestation.

Our first time renting from Alamo was unpleasant and I doubt we’ll rent from them again if Costco advertises a better rate with another competitor.
You know what comes out at night? Cockroaches. You know where they come out from? Air vents, door handle crevices, and anywhere else their bodies can squeeze or wiggle out of.
I dreaded getting in the Jeep Patriot every day we were in Kauai. We had to take everything out of the vehicle each night because our first night of leaving a pair of shoes inside invited various sizes of cockroaches to investigate. We saw them scurry away just as we opened the door the next morning. I was grossed out. Twelve days of entomophobia whilst riding in a vehicle was torture. The roaches usually came out early evening, since it was dark by 5:30pm, but sometimes we would see them during the day and that was even more disgusting. If I was driving and saw one I probably would’ve accidentally driven us off the cliff or into the ocean from trying to get away from it. We let the attendants know when we dropped the Jeep off and they, unexpectedly, deducted $ 25 from our invoice. The vehicles are fumigated after each use but maybe ours was missed or just didn’t get enough of it.
The Jeep itself ran well and got us from point A to point B and back to A every day so no complaints there. It wasn’t as clean as what most rental cars are, e.g., mud print on inside door and sand in the floor mats, but we didn’t care too much since we just wanted to get up to Hanalei. If we noticed the roaches before we left the lot then I would’ve immediately requested a vehicle exchange.
If it wasn’t for the service we received from the attendants on the first and last day of our trip, and the $ 25 discount, Alamo would’ve gotten a one star today. Thanks for making a small part of our rental experience a positive one, guys and gals.

BEWARE!!! SCAMMERS!!!
Charged $ 280 for an unnoticeable dent we were not responsible for.
This place is a total scam! Worst rental car experience.
We got there after a long flight with two cranky kids.
Had to wait 40 minutes for our vehicle even though we booked months ago.
When we got our car and it was all wet from them hosing it off– they did not even dry it so we got all wet when we opened the doors and touched the handles too.
It was dusk when we got the car and it had water drops all over it. It looked fine to us.
We didn’t even notice the dent until worker showed it to us when returned it (he suspiciously found the dent within seconds). When we looked at pictures from our trip the small dent was there from the beginning. We never went off roading and we know we did not hit anything the whole trip. We were parked in a private residence and only went to the Anini beach where our car was within our sight the entire time.
Check out the photo of the dent.
I bet they charged us for the dent and then leave it and then charge the next person.
It is underneath the bumper & looks like it was created from someone who previously had a flat tire and didn’t know how to use a car jack.

When we got to LIhue an hour later than expected because of flight delays, we were able to check in through the self-​service kiosks. When the system didn’t credit us for the «free second driver» as was listed in our Costco booking confirmation, the clerk there fixed the problem quickly.
We selected a black Nissan Versa from the lot. The car was very clean and the documentation was clear and thorough. We drove the car around the island for three days and had no problems with it (though it did take a minute or two for us to figure out how to open a gas tank panel that has no handle haha).
When we returned the car, the process was smooth and easy, and the shuttle was able to get us back to the airport within 10 minutes. I was very happy with my experience with Alamo and will definitely use them again.

This 5 shining star is for Ridge the manager at Lihue!
I understand roaches are all over the island and can get inside the car bit When we returned the vehicle for an exchange Ridge went all put.

Our first impressions were not good ones. We felt taken advantage of because it was so late when we arrived, agent knew we were exhausted and started the upsell right away. Tried to charge me an extra $ 180 for adding my wife as a driver. Tried to talk me into a more expensive car than the hooptie van we reserved, we picked the cleanest van and it was filthy. Couldn’t even see out the windows. It drove like a Sherman tank and was just too much work for uncomfortable ride.
We went back the next day and asked for a manager’s help. He was surprised about the extra driver charge and apologized for the upselling on the car, insurance, etc. He changed us into a Ford escape, which was perfectly fine for us. It was clean and comfortable. There was no upgrade charge and no fee for my wife to drive, either.
Just sayin’ beware when you go to the counter. If the agent sees how exhausted you are, she’s probably going to take you for a ride.