National Car Rental

The service was quick getting me in and out which to me matters a great deal when I am trying to start my vacation!

The pickup and drop off location are about a mile from the airport. Slow service… beware!!! However, this is Kauai and they run a slower operation then the other islands. I just rented from National in Kalispell, MT and I was very pleased with that operation. I suggest leaving yourself an extra hour for the pickup and drop-​off process in Kauai.

My mom and I vacationed in Kauai for the weekend and just booked pretty much the first rental car option we came across. It ended up being an excellent deal and surprisingly affordable. Great price and great service. Jason was extremely kind and helpful. I would definitely rent from National again.

Great service overall! My friend & I ended up extending our stay from the 18^th to the 21^st. We had to get a new room, change flights & look into a car LAST MINUTE. We got the flight & new room situation fixed but we ended up being told by almost everyone that all car rental places were SOLD OUT so we practically started freaking out. Kelie was awesome & so helpful in fixing our situation with our current car & saving us money until we leave.
This is my first time to the island & my friends’ 5^th time. Thanks National Kauai for excellent service & being so accommodating! :)

For Hawaii this is a well run National Car Rental. The shuttle drivers were great and they had a car rental waiting for me in the Emerald Aisle. We had issues with our cars key and they swapped out our car with a like model very quickly. Located close to the airport. Returns were easy as can be.

Great people from the van drivers, to check out booth and return. Always friendly and quick with getting us on our way. Thanks!

We visited over the Christmas and New Year Holidays, and were very happy with the collection of our vehicle, as the attendants actually came out in the rain to help us select the best auto.
We were also very impressed with the outstanding customer service from Matt the branch manager, who was polite, professional, knowledgeable and efficient at handling our paperwork, and helping us understand the wonders of Kauai.
They run a great operation there and all of the people we spoke with were happy and had positive attitudes.
It was easy to return the vehicle also, and the man who drove me back to the airport (a native Hawaiian) was very friendly and service oriented, and made our ending experience with National on Kauai delightful.

Friendly, Fast and helpful. We rent from here every year and they go out of their way to be helpful.

It couldn’t be any easier to rent a car. We took the shuttle to National, they saw we were part of their Emerald Club and said «pick a car». We had to ask a couple of times because we couldn’t believe it was that easy. So my husband and son chose the car and we were off to explore the island. Wonderful and easy experience. I highly recommend.

I was a little too excited to finally go on vacation to notice my travel agency did not complete the booking for my car rental. Being a National Emerald member I had no doubt we could get this resolved quickly and be on our way. Sure enough Ms. Chelsie V. and her team were ready and waiting at the fully staffed rental counter. I got the Jeep I wanted and at a better price than what the agency quoted, all in under 10 minutes!
The next day I received a follow-​up e-​mail asking about my experience and if there was anything else I needed. I had one little item so I replied back and sure enough Chelsie responded that day and immediately address my concerns.
I have rented from National all over the world while on business. I am very pleased to find the same level of quality customer service from the garden island of Kaua’i for my personal adventures as well. Thank you!

Easy and friendly rental experience, price was exactly what was quoted to me online when I made the reservation. They did not have a lot of choices (small rental) but the car we got (full size) was fine for our trip.
During our stay we got an email from the rental place asking if there was anything they could do to help… that’s a new one for me.
Absolutely no complaints about the rental office/​ride/​timeliness.
Just notched off a star, I don’t think this is the office’s fault… I filled out a bunch of stuff online and it’s not clear that they got that info since I had already typed in my and my husband’s driver license info — they asked for all that again. Also, we were on a corporate rate and they didn’t seem to notice that (it enables some of the paperwork overhead to be skipped). So, not exactly sure what from the online form actually makes it to the actual rental office. And also, not specific to this office, I rented 3 cars while in Hawaii, and had to fill out 3 separate forms (very cumbersome) including our driver license info etc. It would have been nice if the form would save some of the info or allow me to just restart a new reservation with the existing info I had typed in.

Clean vehicle, ready and waiting for me, excellent service.

our experience was Great from the minute we arrived to the departure.
yes they were busy, and yes, we had to search for a car that fit our needs, but all were smiling and helpful. Over all a very good experience
Jon

Shuttle had just arrived as we were exiting the airport. It was about a 10 minute ride to the National location. The driver called ahead to let them know we were on our way.
Car was ready to go when we arrived. Just had to sign the paperwork and we were on our way. When we returned the car they scanned it back in and we were off to the airport via the shuttle.
Awesome rental experience. The staff was very friendly and professional.

Car was clean and shuttle service was fine. Check-​in took a long time… even though 3 people behind the counter, only 1 was checking folks in. Unilocal lists the hours as 5am and the receptionist also told us 5am. However, upon arriving at 5, we see a sign telling us the gates open at 5:15. This makes for an uncomfortable buffer for a 6:24 flight.

We might have been lucky… but it was an easy and painless experience.
Waited ten minutes for the shuttle from the airport to the car rental, it was about a ten minute ride there with all the loops to get out of the airport. We were the only one so it was easy, they even let my husband register as a second driver for free since we are married.
They weren’t too pushy with the extra coverage, and in a few minutes we were out to their small lot and shown which car was ours.
All their cars were newer (as in within a year) no clunkers in site.
The return was just as easy they scanned the bar code on the window checked the gas and mileage and we were on our way, the airport shuttle already waiting for us.
TIP: Make sure you know where you picked up the car, it’s the same place you drop it off. Keep the address for them.

Shuttle driver fine and efficient. Asked if we were emerald or something and radio-​ed ahead our name.
Lot is very small and was full with a lot of cars double parked. Arrived about 10 am and thought there would be some selection since they tout this as a benefit.
Reserved a premium as Emerald Elite. Zero choice. Brought out a Chrysler 300C which is like a tank. The only thing i would have liked less would have been an impala.
Took a while to extricate this car after a I arrived, which is weird because no one else was using national and they had called ahead.
Asked about any substitutions — higher or lower — Caddy, Crossover, anything. Told nothing but some mid-​size and lower. No real Emerald aisle that I could see.
The guy who brought the car up seemed to really want a tip. Didn’t help with suitcases or directions, or anything but kept standing by my door.
Overall, newish, dependable car, Good price. Efficient in/​out.

Friendly team, and convenient shuttle service to the air port.
I forgot my favorite hat in my rental car, and when I boarded the shuttle to head back to the car rental shop the shuttle driver radio’d into the office and instead had the next shuttle bring back my lost-​hat. It was very kind, and awesome of them to save me the trip.
Made it to my flight on time, with my favorite hat on my head.

Shuttle driver and staff members helpful and courteous.
Very pleasant rental experience. Would definitely rent again.

I’m an Emerald Executive member. I rent from National on a weekly basis. This particular location shines poorly on the company. When I arrived i was told that I could choose from the «emerald» isle of only the back row because other customers were «paying» for better cars.
The lot manager for that evening had no regard for my executive status, as it wasn’t worth anything. The car selection also sucked something awful.
Of all of my experiences with national this is one of the only sour ones. I may just have to go with a different company next time I visit Kauai.