Visionworks Doctors of Optometry

It does absolutely NO good to make an appointment. I had an appointment at 11:00 am and didn’t get seen until 12:30. They only had 1 optometrist, Which the optometrist was really good. The staff was very ghetto acting. Very unprofessional. I really wouldn’t recommend. I, myself will not be going back.

If I could give less than a single star, I would.
I was in here two days ago for an eye exam. Afterward, the woman who was supposed to be helping me was so unorganized and ill prepared that that she kept mixing up mine and my daughters paperwork– to make it worse, after we finally got things straightened out (an hour later) she had missed something about my insurance which boiled down to sue pretty much wasted my time. It seems that I am qualified for lenses but not new frames for another 12 mos.
Two day later I come in with the glasses I’ve had for a year. I tell the lady at the welcoming desk that i needed the new lenses put into my old glasses; I’m sent to desk two.
At desk two a young man sent me to desk three.
At desk three the lady took my name, birthdate and the reason I was here, all while never once looking up at me and then directed me to desk four where I have been sitting since (for over a half hour) where not one person has made contact with me. This place is pretty empty and I see two employees just sitting on their ass doing nothing.
I will not come back not will u refer anyone to this place.

Very rude and unprofessional. Still waiting on a call from the manager about my experience and never received it. Stay away from this place.

I’ve been to several optometrists over my 20 years of vision issues. They are basically the same, but a few things about this place stood out, diversity, technology, youth.
This VisionWorks employs at least 3 African-​American women. It truly is rare to see one person of color working at a professional office in Lexington. So, three black women is a wonderful sight. That’s is, if you’re a fan of diversity.
This location offered some of the same old eye tests, but also offered a couple new things. I’m not sure what it does, nor why it matters, but I appreciate that they have invested in the practice.
Lastly, Dr. Nelson is young. I’m not for sure of his age, but I’d guess 36 or younger. This matters to me because he’s the youngest optometrist I’ve seen. He was personable, and easy to talk to. He also gave me my most accurate contact prescription to-​date.
I only gave 4 stars because the credit card machine was down, so checkout lasted a long time. The staff was friendly, but not overly friendly, no one was rude. Also, I had a $ 150 allotment through Human VCP, so my entire visit was only $ 16.61 which included eye exam, contact lens prescription and 1 box of 6 month contacts. I was in and out within an hour, including the time to phone-​in my credit information.

Ms. Combs ?? the manager was so nice to us. At no charge she repaired two sets of glasses and was so kind and helpful. I love their customer service and way of doing business. We will always use them for our gasses.

I would give them no stars if it were an option. Service was extremely poor. The optometrist was EXTREMELY RUDE! When I was talking to him he said, «Don’t interrupt me!» I have never felt so insulted. When my exam was finished, I hadn’t gotten any help for glasses after 30 minutes. Their choices were limited and I ended up leaving after not getting any service. I WILL NOT be going back! Worst experience of my life!

Rude, rude, rude and SLOW!!! I am here for the 3^rd time now to get contacts. The first time they gave me ones that where to big and felt horrible and they sent me home in them even tho I told them this. They made me order a box just to pay for everything up front and said that if I need different contacts it would just be taken out of that. So anyways. I go home and take them straight out. I came back a week later like they said and told them they felt bad (like I did the first time) so they give me new ones. They feel great. So I go home come back a week later again… there is a 4 hr wait. So I leave and come back a week later for the 3^rd time and I’ve been here for a little over a hour while the dr sits back there with nobody in his room… So not only have I had to come here 3 times they have been holding $ 100 dollars of mine for contacts I don’t have. I will NEVER come here again…