The Home Depot

Lol where do I start, yes very friendly but not helpful worth crap! Looks like people just taking spots in employment! I asked for help and just pointed somewhere down the aisle. They said they don’t Cary the carpet trimmer I was looking for and found it bunch a bums!

This goes to Anita. She was most helpful in finding our product and she was nice too. The two guys in the lighting aisle were not so helpful. Especially the white guy with the hat. I dont appreciate being asked «is that all?» Like its a pain to help the customers. If you’re not willing to help us with a nice attitude then please don’t go out on the floor asking if someone needs help. Then the other middle-​aged gentleman just said that our product is in this said aisle and walked away. Poor customer service :)

I love, love, love this place! I didn’t even think I could appreciate a hardware store the way I do this Home Depot. I told one associate that I wish they sold groceries and I would go there for all my home good needs. Every time I walk in I am met by multiple associates asking if they can help and I am always eager to take them up on their offer. Thank you Lemon Grove for keeping the bar high and never disappointing.

This HD is decent enough I never had any problems here from finding employees to finding a certain product. Like some HD’s you will find day labors who will wave you down so you can hire them. The parking is very spacious but it’s usually packed especially on the weekends. They have a nice size gardening section just like most HD’s and there’s really nothing different or special about this HD. The prices are good, the employees are helpful and the products are good. So overall this HD is pretty solid.

Props to Home Depot and their excellent delivery service ! Professional, friendly and on time! Went the extra mile for us too. I appreciated their kindness and efficiency AND the way they carried my appliances in ans out of our home with out a scratch it ding! Thank you Mr Magana and Remy!

I wanted to shout out Frank and Isamar for helping my husband and I out tonight when we had an issue with paint. I won’t post the details of the help, because I know they made an exception for us. But I definitely wanted them to know how much I appreciated them tonight. Their customer service skills were unbelievable, and solely because of them, I will continue to shop at this Home Depot. Thank you Frank and Isamar!!!

look for the special deals in the back of the aisles as you may be able to find reduced prices on certain items that go out of season
i enjoy coming here to look around and view different things and look at seasonal
if you are in the area stop on by customer service is great

Spent 2hrs and $ 20 hauling a pressure washer back and forth only to realize it has the water pressure of a pool noodle.
The electric Mi-​T-​m washer is a severely under powered. Get a gas one.
They did give me a few dollars off for the trouble. But didn’t even offer that towards the gas powered one.
So I guess I’ll try Lowe’s tomorrow and try to even START the job I tried today.

Sales associate Roger helped us in electrical and he is awesome! Very knowledgeable and really took the time to help us figure out a solution to our problem. Bravo home depot for hiring a one of a kind employee!!!

Their customers service is not bad, at least when I have gone there. And I have been going the at least twice a day for the last month of July 2015, I am fixing up a new place., so I needed to get things such as electrical face place, fan, spray. But their services for getting a new countertop, blinds, flooring, takes way too long, because they use outside contractors, I hate dealing with a third party for a measurement and installing those items I mentioned. And all I get from Home Depot or the contractors is to «ask the other guy» because they don’t know. At least with another installer at another place I go an estimate for how long it will take to install. Not Home Depot or that contractor, would or could give an answer.

My last review rated them poor due to experiences in the paint department, I felt it was time to provide an update now that I’ve seen and had much improved services almost 10 months later.
Well, Home Depot — you must have had more complaints than mine as some new hires in the paint department are spot on!
Kudos to LUKE (who I found out after he helped me is a past employee there and had just recently come back)
Not only was he attentive to my request for matching paint chips — he said «try them and let me know, we can adjust them to a little lighter shade if they seems darker as perhaps your paint might have faded over time a little»?
The paint match was fine when I tried them at home thus saving me the time and expense to reprint entire walls after some repairs I had recently done.
Bottom line, I felt relieved that he’d be there for me should I need an adjustment to the mix if needed. That’s reassuring and great customer service.
I’ve since gone back a few times looking for him on shift so I could thank him personally and to let him know the paint worked out fine.
Home Depot has this summer been a big improvement there in Lemon Grove perhaps because of all the new hires or maybe better training.
Returns and refunds have also improved 100%

Special order windows, do not buy them here! I waited over a month for my windows which arrived missing pieces, I was constantly told the issue would be fixed and given the run around. Over the month period I was called and told my order was ready for pick up, but upon arriving my order was still not complete. Ultimately, I demanded a refund, the incompetence in this place astounds me.
The employee who processed my refund at the return desk had ZERO customer service, it was like high school for her and she was more worried about gossiping and joking with her fellow employees then to process my return.

Beware… military discount does NOT apply to sale price!
My husband and I went into this location to look for a new refrigerator for his father. While «looking» we were assisted by a person that told us that the discount 10% military discount will apply to the sale price. We left and came back les than an hour later and was assisted by a different person and was told it was «double dipping» since the item was already on sale. Why would you offer military discount if you’re not going to honor it? He also called the manager and was told NOT to apply any additional discount. So we left went straight to Lowes in Mission Valley and got the sale price and 10% discount. Free delivery and free haul away of old item (Home Depot charges $ 15 more to haul away). Highly recommend going to Lowes for hassle free shopping.

Overall I really like Home Depot and their selection. I mean given there are time when you can’t find someone to help you do things in the store like get a key made because they are busy helping other people but on this visit that was not a problem everyone in the store was very helpful and knowledgable to what I needed.
However, not this store but there online store deserves two stars but I am feeling generous so I will give them 3 just because the store selection was way better. So my friend’s water heater went out and she didn’t know what kind to buy for her house but she knew she needed one obviously because she had no hot water. So I decided before borrowing a truck, and driving to a store that we needed to shop online and check prices and reviews. So where to I go look first Home Depot!
We find a reasonably price water heater and check the local store and none were there. The closest one was 19 miles away! The gas prices and travel time due to traffic just made the water heater over priced! So we called all the other local stores and they really didn’t have any so we though lets just go to the local Home Depot anyway (~5 miles away) and just hope something turns up.. .
Sure enough they had a water heater that was just as good and cheaper even before the rebate. TOTAL WIN!
Now I know we came out on top but if next time Home Depot would just keep the store inventory and website up to date online. I would be a very happy customer. But don’t worry Home Depot I am still a loyal customer just do a little better.
Thank you!

Always a blast in the land of home improvement and tools! Stopped in tonight for a quick propane exchange and quick it was!
While my girlfriend ran in and paid, I simply opened my trunk and two very helpful employees came over and took out the 2 used tanks and put the new ones in. Not a minute later she walked out with the receipt and we were on our way!
Never had such an easy propane exchange. Usually we are waiting forever for someone to come open the cage! (If it’s not one of the pay and exchange machines!)

I am very impressed that every single employee that we passed by, all greeted us in the most professional matter, whether or not they were helping someone out, they always said «how are you doing».
Everyone here is very helpful. Thank you.

This review is for employee Chris. I asked Chris for help loading tile into my cart. I had my daughter with me in the cart. Chris went and got another cart so as to not crowd her. Then he loaded the tile. Then he walked me to the checkout, waited, and waited again while I pulled my car up. Then he loaded the tile. No complaints, nothing but ridiculously nice.
Seriously great experience. Too bad they’re not allowed to accept tips.
Love this place. Thanks Chris!

I give home depot credit for being the only major home improvement store in the area to rent trucks. Even though I got all my attic insulation supplies from Lowes I had to visit this hd for a truck to transport everything. The rates are reasonable. Much less than going to a car rental place. If you need the truck for more than 3 hours, make sure you ask for the day rate in advance or you’ll waste money.
The employees are reasonably helpful when they aren’t too busy. Avoid Saturdays if you can.

When I walked into Home Depot this morning the greeter whom stands in the entry way asked if I needed help. When I politely declined she seemed confused.
Then a guy asked a moment later. I declined help again. Then 10 minutes later when I went to the carpet department this douche bag creepy mexican guy asked me 3 times within 5 minutes and 2 other employees asked me also. I was annoyed by this stalker-​like behavior and I went to a manager to complain. She said that the only way she could get people to quit asking me if I need help is if someone followed me around and told the other employees not to ask me if I needed help? LMAO! Seriously? I have to get stalked in order to not get stalked? 10 seconds after I was done complaining ANOTHER employee asked if I needed help. I put my items down and left the store.
HONESTLY !!! HOME DEPOT, you are retarded! I’ve been trained in 5 STAR customer service and worked at a 5 STAR resort. I can only imagine what would have happened if a client of the resort was asked 8 times in 15 minutes if they wanted a beverage!!! WHAT THE FUCK ARE YOU THINKING? This isn’t customer service! This is a sick joke! Either that or EVERYBODY ELSE IN SAN DIEGO IS A FUCKING RETARD if they really enjoy that kind of, hmmm, let’s call it attention… You’re more annoying than a 13 year old with ADD on crack and more pathetic than a 25 year old ugly chick who posts FILTERED pics on INSTAGRAM.
Figure something else out to help your mentally challenged customers. THANKS

Ahhh, Home Depot, every do-it-yourselfer’s best friend. Most of the staff here is really knowledgeable and very friendly. I don’t feel like the staff is blowing smoke when you ask for advice on a part, I feel like most everyone has a pretty good grip on things in their department.
My husband’s and my biggest challenge is when we wander in to get something for a project and inevitably get tracked down by a vendor who starts, «Hi guys, how ya doin’ today? We’re offering homeowners… blah blah blah…». We’ve gotten to the point where we just tell them we’re not home owners because we hate the sales pitch. If I’m interested in an upgrade to my home I will look at reviews online (mostly Unilocal) and call around for quotes. Trying to sell me something just because I came to the store today is not going to magically make me want to/​be able to afford to do that project.