Five Guys Burgers and Fries

So what is the point of ordering online? So that you can walk in and have your food waiting for you to pick up and leave.
I ordered online at 6pm got my confirmation email saying my food would be ready about 10 minutes later. I arrived about 6:15. Then I stood there waiting for another 20 minutes for my food. The place was not busy and I stood there at the counter waiting, and waiting, and waiting.
A few of the guy employees behind the counter were just standing around checking out the girls in the place instead of doing their job like making the actual food.
I’ve had better experiences here but this time was a big fail. I would recommend that the people behind the counter acknowledge the people walking in.
Like the previous reviewer said, there is no order on how the food comes out. People walking in and ordering their food got their food before I did.
You can get better burgers and especially better service elsewhere.

After multiple experiences that were rather agitating, I felt compelled to write a review for this Five Guys location. I lived in Richmond previously and had frequented Five Guys often and always had a great experience. Honestly, the best fast food burger you can get in my opinion, however, I cannot say the same for the Leesburg Five Guys. Talk. about. slow! I was in there for 25 minutes just for a little cheeseburger and a little fries when there were only two patrons ahead of me – mind you one person had an online order they had called in about. The staff is painfully slow and there seems to be no method to the assembly line going on behind the counter because the numbers are being called all out of order despite the amount of food being ordered or chronology. I was sitting and waiting for five minutes or so already when about 8 – 10 people walked in after me to order. First, one guy gets his order ahead of me but I think nothing of it since I realize he had placed an online order. Then I start to get a little irritated when I’m still sitting there – 10 minutes more – and I don’t see my order coming up and the gentleman who ordered before me is long gone. My order number is 18 and still hasn’t been called. Finally, order number 20 – an order for about 6 people, is called ahead of mine! They have multiple burgers, hot dogs, fries, etc. and STILL get their order ahead of mine. Unbelievable! My order is ultimately called about 2 minutes after when I receive my order only to drive the 5 minute trip home and realize that it has the wrong toppings on it and the patty is luke warm at best and dry as a bone. Honestly, if I didn’t like Five Guys’ food as a whole I would have given them 1 star. Don’t waste your time unless you’ve got a lot of it or else I would recommend placing an online order first.

We pick up from here a few times a month. Food is good almost every time. Fries have been so so many times. But overall consistent and fast.

Hadn’t been to Five Guys in a couple years, so popped in. Doubt I’ll ever go back, a Whopper with cheese or a Wendy’s double would have been just as good. If you want a good burger in Leesburg, go to Melt.

an ok five guys branch, as usual its fave guys so the perfect cheese burger for me is here

Best place where I get my burgers and really hood fries! The staff is very friendly.

I frequent this location on occasion when I am running errands in the area.
Like most Five Guys locations the staff is always friendly and personable. This is a fairly large location so even on busy days you can always get a table which is nice.
If you have ever been to Five Guys then you know the quality of their burgers and fries and here is no different. Everything is always cooked well, although there are some times when the fries could be done a little more.
The location is usually always very clean as I usually see an employee actively cleaning something. My last visit there were some dirty tables that could have used a quick wipe down.
Now the reason for this review… I am a California girl and I miss my In-​N-​Out. Five Guys is about as close as I can get out here however I always feel like I am missing something… Shakes!
This location had hand spun milk shakes available!!! I was so excited to give it a try and it did not disappoint. They have a slew of mix in options (malt, peanut butter, chocolate, oreos, and more) and all mix ins are included with the price of the shake! My shake was delicious and these Five Guys are seriously satiating my In-​N-​Out cravings and might be pulling ahead.

Who doesn’t love five guys? Probably just people who haven’t eaten here. Well them and nazzis. And possibly vegetarians. But that’s it. Everyone else should love this place because it’s the most consistently great burger AND fries you’ll find!

Have to downgrade my five-​star review from last year. Ordered two bacon cheeseburgers, a hot dog, and a BLT (for the first time). Well, the bacon on all three sandwiches was OVERCOOKED. It was so overcooked that it was dark brown and crumbled when we bit into the sandwiches. I actually think I chipped a tooth! :)
And I’m not sure if this is how their BLT is normally served but it was on a hamburger bun, not on sliced bread. So instead of slices, the bacon was a round pile of bits on a round piece of bread. And when I took a bite, chunks of hard, overcooked bacon fell out. Ugh.
The fries were also a mess; limp and under seasoned. The only good part of the meal was my son’s hot dog and the fountain drinks.
So disappointed. They should fire the guy who cooks the bacon.

I like this location a little better than my usual one in Annandale. It’s cleaner and the staff is friendlier. The order is accurate, the fries are always piping hot – cajun style yum!!!

Great tasting burgers. Nice and greasy. Pick your toppings etc. A bit pricey but worth it. Love their fries too. Btw keep the phone # of your cardiologist handy!

This is one of my «Go To» places for a great burger. Love the atmosphere, music and the employees are always friendly and welcoming. Burgers are consistently good with plenty of free toppings! Lettuce, Pickles, Tomatoes, Gilled Onions, Jalapeño Peppers and Hot Sauce are the toppings of choice on my Bacon Cheeseburger. And free peanuts to enjoy before your meal arrives or with it — nice touch! I’ve yet to stop into a Five Guys that I haven’t enjoyed, but really enjoy this location.

I like five guys. Their burgers are always good and I love the peanuts you can smack on before or with your meal. I tried this new one out recently and it met expectations. Parking is not as convenient as it could be but as expected good burger and fries. One of my favorite fast food joints.
Not for those with peanut allergies.

Overrated and overpriced won’t be going back. Really slow even though wasn’t busy. Food just average should have just ate at home

This is absolutely the worst Five Guys in the DC Metro area! My wife ordered a veggie sandwich with cheese but without mayo.
Halfway through, she realized they had put mayo but had rubbed it off. When she went to complain, they shooed her away without an apology. Instead, they laughed at her.
She has been violently sick all night. Thank you, Five Guys, never again!

I am a huge fan of Five Guys and finally managed to drop in on the new store In Leesburg. The first thing I noticed is that this store (formerly a carpet/​tile place) is HUGE. I don’t think I have ever been in a larger Five Guys restaurant. I took the kids for a late lunch and they were not really busy. Service was nice and friendly and the food came up quickly. It was the usual double cheeseburger with everything except mustard awesomeness for me! The only problem was my daughter asked for a lettuce wrapped burger with no bun and they forgot to wrap it in the lettuce. The cook offered to make her a new one but she chose just to get some lettuce and do it herself. My son chowed down on the «little» chesseburger (one patty) and was totally satisfied. We shared a regular fries and it was more than enough for all of us. My kids love the new Coke machine with all of its options. There are several burger options in Leesburg (Burger-​Fi, Melt) but I will be going back to the simplicity and extreme goodness of Five Guys.

They are really slow at this location. The employees standing around and constantly chatting doesn’t help.
Luckily, the food doesn’t suffer. Still great bugers.

This 5 Guys location is somehow not quite up to the quality level of others.
iFrst, the music volume was way too loud but that sems to have been addressed.
The fry quality is great but portions are a an issue. They went from two sizes to three but in reality the old large and new large are the same except for about a 50% price increase. But what bothers me at this location is that the extra scoop of fries they add to the bag is really scant.
Lastly is the iced tea. Other location have fresh brewed but this one has the Peake machine that uses syrup. It tastes nothing like tea… a rip off for the price.
Overall still a good place to eat but sadly I think they are slipping.

Listen up Five Guys staff, if you can, after being forced to listen to, I don’t know what decibel level hearing impairing music I was blasted with on my visit… ratchet it down. We’re all not 20, don’t have hearing impairments yet and don’t want them, especially from a hamburger joint, and should not have to yell the order (no kidding), nor should anyone have to cup their mouth to their lips to yell for help because staff can’t hear me… again, no kidding.
Secondly, when that burger breaks apart on the grill, don’t serve it to me. I watched the fry cook flip the thing, have it fall apart, and I was hoping that wasn’t mine. Alas, it was… two halves of the burger piled up on half the bun, with some forlorn crunchy overdone stragglers put on the other half. Result… burger fell apart, pieces fell out… this was not messy good, this was messy bad… Uggggg. To add insult to injury, fries were barely warm. The burger had no seasoning, and this is not beef that can stand alone on it’s own merits… onions bland. Luckily, this was carryout, because I could not have eaten inside with the pounding, loud, music. The fries didn’t survive the luke warm phase on my five minute trip home.
I frequented five guys in Arlington at their first store, where the burgers were cooked to perfection, the patty was fresh meat and uniformly shaped to hold together and the fries were freshly cooked and hot. Remember, the biggest failure in a business is to get too big to fast. Quality suffers and customers give up trying. Get it together Five Guys… as the saying goes, «The bigger they are, the harder they fall» and in your case, ignore service and quality and your Leesburg storefront will go up for Lease yet again.

My first experience with a Five Guys ever — not good. I ordered and paid online for a burger and fries and sent my husband to pick them up. The ability to do this is a huge time saver and my husband said the service inside was decent — not great, but not bad, and quick.
He was only given the burger, though, and didn’t realize till he was almost home, so I tried calling the store to get a refund according to the phone number on the email confirmation. The line was busy so I called the 800 number. The representative made no apologies for the inconvenience and only offered to pass along my information to the store manager. He also let me know the phone number I have is wrong (for the record it’s 571−442−8575) and acted as if that’s in some way my fault. I called the store using the correct number and the person who answered the phone was… let’s just say, unprofessional.
In addition to refunding me for my fries, the manager (Nick) offered me a free meal for the next time I come in. The burger itself was really good so I’m hoping for a better experience next time.