Pentucket Medical: ExpressCare RiverWalk

I had a wonderful experience here! Our Au pair was very sick and does not have a PCP since she is here from Germany. She was quite nauseous and dizzy so they immediately brought her into an exam room so she could lay down (no waiting!). They ultimately sent her to the ER due to extreme dehydration and pain, however, they were able to help her the nausea first. Everyone from the triage staff to the nurse and doctor were wonderful. I’m thrilled that we have this type of facility in andover.

DO NOT GO HERE! I repeat… DO NOT GO HERE!!! Worst experience ever!!! I waited over an hour and was seen by a Dr Neil Martin, who looked at my feet with a glance and said that I just had athletes foot, and just to use powder and sent me on my way. I was in TREMENDOUS PAIN!!! the next day, I saw my own primary care doctor who looked at my feet and said that’s not athletes foot!!! I had a very bad bacteria infection in my feet causing me pain, and bleeding!!! If it had gotten any worse it could have went into my blood stream!!! If I had listened to this horrible, horrible Doctor, I would be so much worse and maybe in a hospital!!! Do yourself a favor and see your own doctor!!!

It’s so convenient to have a facility such as Express Care at Pentucket Medical so close for me. They are able to access my records and see my history. It makes it so much easier than going to a walk-​in clinic that knows nothing about you.

Being sick is a terrible thing and I was in much pain when I stumbled upon ExpressCare at Pentucket Medical while online looking for someone to see me on a Sunday morning after a brutal night with a throat and ear pain. I was able to make an appointment online and get over their fast. Intake person was polite and patient with me and got me signed up fast. Only waited a few minutes to get into a room where a polite and kind young man, Jeramiah, took my vitals and asked me what I was experiencing and where. Dr. Raslavicus came in and diagnosed me and made me feel better just by her manner.
I will be happy to return there if my virus does not go away as they treated me respectfully and my experience with all aspects of my care was quite satisfactory!

I’ve been there a few times, because it’s right next to my house. But the worst experience I’ve had was when I had a strep throat, I knew what it was, because I’ve had it before. So I went there, after a long wait a doctor looked at me, looked at my throat at said: «take some tylenol.» Really?! Without even testing anything! And on top of that they charged me $ 165 because according to them they had a problem with my insurance.
So I basically paid them to tell me to take tylenol.
I went to a different doctor the next day and he prescribed my antibiotics.
I don’t think they really care about helping you to get well, just trying to get you out of there quick.

After plenty of terrible doctors, I’m so relieved to have both wonderful primary care and specialists at Pentucket Medical’s Riverwalk location. Every nurse and doctor I have seen at the Lawrence facility has been attentive, informative, and compassionate. They respect my wishes with regard to my medical care, and always do whatever they can to make sure that I am at ease.
Every department shares notes through their network, so every doctor I encounter is well informed of my history, allergies, medication, and current medical status. The walk-​in center is fantastic for non-​emergency visits that can’t wait for a primary care appointment.
Pentucket Medical’s team (primary, walk-​in, and allergy) were able to solve a complex issue where my frequent infections and illnesses turned out to be a chemical allergy. Their communication and ability to share information is what led them to finding the root cause of a very complex medical situation. Other doctor’s I had been to simply treated the symptoms instead of looking for a cause.
I’ve met many of the various doctors in the walk-​in over the years (they all rotate shifts there) and have never had a bad experience with any of them. Everyone from the Lab and XRay techs to the specialists and RNs really seem to be there for you. I hope I never have to find another medical center, because this one is awesome.

Worst experience!
Disorganised!
Doctor without manners!
Wrongly diagnosed !

Went here for my first time with a fairy new doctor, Dr. Lazarev. He was very personable, paid attention to what I said and followed through. I felt very comfortable with him and I usually only see women doctors. The nurses were very nice as were the people at reception. The building looks brand new and very clean. It’s easily accessible off the highway. The one thing was that I had to wait a long time to go into my appointment. Once in there though, the nurse and doctor came in right away.