Urgent Care Extra

My dad took a spill and needed an xray, so I Unilocaled the best walk-​in clinic in the area. By best, I mean least-​terrible. All of them in Henderson are 2 stars on here except for this one, so I might as well.
For a Sunday afternoon at about 2:45pm, there was only one doctor. With 4 people ahead of us, the wait was about 1 hour. The staff were all extremely friendly and personable, so that’s cool. Once finally admitted, one of the staff did the standard temperature, blood pressure, «what happened» check. Once done, it was about 15 minutes until a nurse practitioner came in to ask what happened. Because my dad wanted an x-​ray, we waited about 4 minutes for the xray tech to come an get him.
Xrays took about 8 minutes and waiting for results were about 10 minutes. On the way out we asked for copies of the Xrays (they were provided on a CD), so that was only a few extra minutes. We were told we’d get the bill in about 4 weeks, just as a heads up.
The place was clean, the service friendly enough, the nurse practitioner was straightforward. I hated waiting that long but we really had no choice. A-​okay on all fronts, thanks guys.

You don’t even deserve one star. The worst Urgent Care I’ve EVER been to. First of all one other patient in the waiting room but I waited for over an hour. Was told by the creepy lady working the front desk that I was covered under my insurance, come to find out I wasn’t. After they already had taken my co-​payment for the Dr visit. Then they wanted to keep my card on file for their «reference» definitely not the way to run a doctors office. Dr. Johnston was very awkward and didn’t seem to care what I was there for. But the $ 250 bill wasn’t worth someone taking my blood pressure and asking me a few questions. Pathetic, who’s the owner of this dump.

After all my experiences at the urgent care extra on eastern and horizon ridge this is the best. I was in and out in about an hour. Can’t beat that especially when I went at 7pm. The PA was very attentive which the ones at the other location were too but I waited about 4 hours before I got a room.

This is not your typical Urgent Care, & I’m not a typical patient… I have complicated insurance issues & prescription needs. Seriously, I’m a pain to deal with. Logan my P.A. was so caring, calm, knowledgeable. He didn’t seem to be overwhelmed by my situation & prescribed New treatments that were covered by my provider! Then, Syniah the MA had to give me 2 big injections IN THA BUTT, but I barely felt them. And she kept me distracted during, which helped. I wish this place was my regular office. Please try them. Even Caitlyn @ the front desk was super sweet… To not just me, but every person in there. She has a «deskside manner»! Lol. I f eel lucky to have gone here today.
I didn’t wait long to get called in, & my total visit time was an hour. NOTE: THAT IS NORMAL WAIT TIME. Plus another sweet assistant apologized for the wait. Which wasn’t needed because my visit was above par. GOOD PLACE TRUST ME.

Walked in and there were only TWO people waiting. No one at reception desk. Stood at desk like an idiot for 5 – 8 minutes until the receptionist came out laughing and chomping on fast food. Took my ID and insurance card. I waited for 45 mins before she called me back up and completed my check in. Then I had the fun experience of waiting another 2.5 HOURS before the doctor called me in. All the while listening to the staff complain about how much they hated «corporate». Then the only doctor on duty decides to leave early so they start going nuts about what to do if people come in. The best part… 5 more people came in and they let 3 of them in ahead of me even though I was waiting first. Just a heads up… if you have insurance you have to fill out paperwork as if you are applying for a mortgage and pay your co-​pay plus any balances from 10 years ago. If you have a Medicaid welfare card no problem step right in and it’s all free.
TWO people ahead of me… approx 3.5 HOUR wait.
2 stars just because doctor was nice.

I came here 3times.
Because near my house.
I Always waiting really long time.
Even patient is only 3people.
I easy waiting always 2−3hours .
What’s wrong this Dr???
I don’t understand why so slow???
Also the stuff’s attitude was terrible .
I don’t think i come back again.
Other urgent care is much better.

I agree with the previous reviewer who felt cheated and lied to.
My first visit was in Jan 2015, the front desk lady said they accepted my insurance. After my visit, I never received a bill from them so I thought great, this is a place I could go to again. So when it came June 2015, FIVE months after my initial visit and no bills received, I went back a second time. Within 2 months, I receive 2 bills including one from January, both of which are covered at 20% by my insurance as out-​of-​network.
I don’t know about you but I’m from the good old era when a call to the doctor’s office they’ll tell you very clearly whether you’re out of network or within network instead of this elusive crap of «we accept your insurance» that turns out to mean «you’re paying 80% out of pocket». And why were my bills not processed in HALF a year?! Had I known sooner I would not have gone back a second time to incur more charges!
I called them numerous times, only to leave voicemails which they never called back. I finally was able to speak to a couple of humans today. They were nice on the phone but refused to do anything about the charges incurred «because services were already rendered»…well that’s funny, is it even possible for services not to have been rendered???

After spending 3 hours waiting at another urgent care. They sent us to this one. Quick and easy!!! This is my go to place now… the other location eastern and horizon ridge was ridiculous no staff member let us know they doc was doing something that would take hours. Was rude. They should have said something way sooner.

After being sent here from another location that would not see my 3.5 year old (Eastern/​Horizon Ridge), we got to the waiting room with our paperwork already filled out. It was not their fault we were behind other patients, so we waited. Zoey at the front desk was helpful and seemed to be always busy. There were 2 patients ahead of us but it wasn’t too long until we were called back. The nurse was very sweet with my son. Dr. Johnston came in and was great. He took a look and confirmed what I thought– ear infection. He patiently answered any questions and was very professional. While waiting for the prescription to be written up, we thought of a few more questions. He came back in and was so nice. We got our prescription and my son is now home feeling much better. In and out in about an hour. (Early on a Saturday.) Thank you!

Fast and friendly two very important words to hear when you aren’t feeling 100%. This urgent care is wonderful. In and out in under an hour, very friendly and compitent staff and doctors. Office is very clean and nicely decorated as well. Will be back if the situation ever arises again!

Just came here for the first time and I had a wonderful experience. Ladies at front desk were nice and friendly. Dennis was my doctor and he was fantastic, great bedside manner.

Friendly staff, been here twice (once for me & once for my child) both times virtuous service. In & out within an hour. Dr in the room and diagnosed problems right away.
I’ve been to the one on warm springs and green valley parkway THATS THE ONE TO STAY AWAY FROM. I’ll drive the extra few minutes to this location

Im usually wary going into new urgent care clinics. But after this experience I’m probably going to use this location from now on. I was In and out in less than an hour.
Had a breathing treatment and everything. Hands down best urgent care experience I’ve ever had. Super clean. Friendly staff.
NP Dennis was very friendly and listened to me.
This place is 1000x better than any experience I had at a Umc quick care where you wait three hours and the place is filthy.

I’ve been here twice. Once when my boyfriend had unbearable stomach pains and recently when I became painfully ill. My primary doctor was fully booked and I needed immediate care. I was called into the room quickly and the physician’s assistant was very kind and had great bed side manner. Unfortunately, the 3 stars is due to the fact that we were there for an hour an 20 minutes. I understand that there were other patients before me, but holy cow I was in a lot of pain. I got my prescription and everything seems to be under control now. If I need urgent care, I’ll probably be back.

My daughter fell off her scooter and cut her chin up pretty bad. She was 5 years old at the time, and the injury would definitely require stitches, It was scary for myself and my baby girl. Part of her skin was hanging (sorry to be so graphic). Needless to say she was in a pretty good amount of pain. When we arrived, the front desk staff had her taken back within about 5 mins and APN Dennis Cendana and his nurse were very nice. It’s not fun giving a child a shot in the wound areas and stitches, but they made her feel comfortable so it went quickly and without any crying :) Afterwards they treated her with a lot of TLC, great bedside manner! The wound healed nicely with hardly any scaring.

This place has very bad management skills, guests shouldn’t be talked about as there leaving.

STAY AWAY!!!
Marie lied to us saying our insurance was covered. I’ve learned my lesson to take it upon myself to verify that I’m covered and not let incompetent employees steal my money by lying.
Russian doctor was very blunt, I don’t recommend her she seems to hate where she is. Might be a personal issue but I wouldn’t ever go back to her.
I called their HR and it took a MONTH to get back to me after MULTIPLE calls. We were in a rush and trusted the representative of the company. They even verified it saying she checked!
Their excuse was Marie checked and said yes we can take your insurance, meaning they will bill it and whatever happens happens LOL your stupid af!
Don’t waste your time with this worthless staff, from rep to «doctor» to HR it’s a JOKE.

Best experience we’ve had in Las Vegas at any medical facility! Went in on a Monday night for my son’s ankle, after an injury at a soccer game, in & out in 45 min. Everyone was extremely nice & professional. We saw Dennis, the nurse practitioner. The front desk, his medical asst & Dennis were all great! We will definitely visit, as needed.

The staff is SO unprofessional– its CRAZY.
1. Don’t expect to be called in any kind of order.
2. Don’t expect them to answer any of your questions while you wait. They have NO IDEA how long ANYTHING will take.
3. Don’t ask too many questions– because then they ALL disappear to no doubt talk about you– asking questions.
4. Oh & keep in mind there is only 1 doctor.
5. Please do better than I did– find somewhere else to go. There is no need for you to be under the weather AND deal with this non-​sense.
6. This place is a JOKE

I’ve had mixed experiences here. Today was absolutely horrible. The Dr. (Some weird Russian bitch that didn’t speak English), was a total fucking cunt. She never listened! I’ve been in the medical field for a LONG time so I know what I’m talking about. Im a Paramedic, Pharmaceutical Technician, CNA and ED Technician. Plenty of professional licenses behind me. This idiot (why even call her a doctor) didn’t even know what Xanax was! I ended up telling her to cut out the attitude because she’s the most ignorant doctor I’ve ever met. Atrocious bedside manner. When I’ve gone there other times, I’ve had decent experiences. But with this bitch, ha forget about it.