Urgent Care Extra

Horrible place, long wait and The front desk nurse will let people who came in 45mn after you to check in ahead of you!
Will not be coming back!

Um, no bueno! Please call your insurance first before coming here as I learned an expensive lesson. I was told they accepted my insurance. Wait time was an hour long even though we were second in line. We saw the P.A. for five minutes tops and were sent on our way! Fast forward months later I get smacked with a bill for over $ 300 because they don’t take my insurance. Such shady business practices! I have heard this happen to others from this location as well. You are stuck paying it otherwise they will send you to collections! I am not happy and will be taking my business elsewhere.

HORRIBLE, HORRIBLE, HORRIBLE. Nurses were just plain rude. Doctor did not listen to me was short, bad tempered and rushed. Would not give me what I needed. When they gave me my discharge papers they did not explain the medications they were giving me and the doctor never even came back in. Nobody explained the prescriptions they were giving me. Just handed me some cough syrup script when I obviously had bronchitis. My breath test was at a 94! Now I have to go to the emergency room!

Very grungy waiting room. The arms of the sunken in chairs looked like baby snot was all over them. I waited quite awhile to be seen. I have a bad ankle hard to walk and had to go to the desk 3 times to give cards, get paperwork, turn in paperwork and then get cards back… All before I had to walk back to be seen. Luckily the nurse put me in the first available room. When he took my xrays he played a great song about getting hurt! He was very personable and friendly. The doctor Nicole was great. Very knowledgeable and friendly. Overall (other than the waiting room) it was a good experience. They had every thing I needed right in the clinic and even filled my allergy meds so I can get rid of this bronchial cough!

I had a knee injury from snowboarding recently and of course waited too long and in pain to get treated at UCE. My main service provider could not get me in and recommended I go to an Urgent Care and i found the one nearest to me in Anthem. while there were quite a few folks in lobby I waited far shorter than any visit to my primary care provider and received amazing service from Tysha at the front desk, Moses the XRay guy, and especially Nicole Watson the Physician’s Assistant (PA-​C) I hate calling her anything but Doctor Watson as she is amazing and deserves the title. In any event, you will not feel like your are in a clinic at this place as it is modern up to date furnishings with more importantly the best health care professionals there to treat you. Hoping I don’t get hurt or sick again anytime soon, but if I do I know I will not hesitate to visit UCE and Dr. Watson and her team!

As far as Urgent cares go, yes it will be a bit of a wait but the Nurse Practitioners that see you, really do take the time to hear your concerns and address all issues you may have. I have been to this Urgent care about 3x in the past year (wish it wasn’t so much). I have been received efficiently, politely and effectively.
If you get sick, coming here you’ll wait pending on customers but if it is 2 – 3 people in the room probably 2 – 3 hour wait. I think it may be due to one Health care professional on staff at a time. It would be great if there was one or two more available to expedite service. The service is good when you get it.

I stopped by this facility after receiving horrible treatment at Sunset Clinic. I am a lifelong asthma sufferer and when an attack comes on, immediate treatment is key.
Upon entering the facility, I told the receptionist that I was having trouble breathing and needed a breathing treatment ASAP. I was immediately brought back into a room and given a treatment, with additional steroids to help open my airways.
I was very impressed with the staff and their willingness to help me in my time of need. I was provided with prescriptions for my necessary medications and then some, to aid in reducing my symptoms until I could be seen by my doctor.
The only downside was that I was there for about 2 hours total, which was a bit long. I do understand the nature of the business and although it was lengthy, I was content, knowing I received the proper immedite treatment I desperately needed.
I would definitely return to this facility should I be in a jam again.

I never Unilocal.I created a Unilocal account specifically for this review.
I will TRY to make this review as short & to the point as I can. Now I understand that it’s an Urgent Care and the wait time is expected. Funny thing is, the wait time didnt annoy me the most since I was willing to wait the 3 hours to make sure everything was ok with my son.
Reason for visit: 1yo with on and off high fever for 3 days, and it may be just because hes teething and it could be nothing but that, but im a «better safe than sorry» mother.
Check in: 3:00pm
Called to the back: 6:00pm
–The front desk/​receptionist handles all the patient forms. She will take your forms, insurance card and ID and keep it until she gets to your paperwork for data entry. Patient paperwork is kept up front near her faced down, in a row of next in line (closest to her) to most recent check in (at the end). In my opinion, as busy as an Urgent Care gets, I think there should be at least 2 people up front doing data entry, but then again would that even speed up the process? Probably not.
(@ this point my review won’t be short, i was Unilocaling during our visit)
–The medical assistant, oh she was just LOVELY (–_​-​). I’m not a nurse but I’m pretty sure I know how to use an ear thermometer properly. She checked his temp and it was 97.1. As she attempted to take his pulse/​ox and didnt get a read and I know she didn’t because I was holding my son while she was trying and her pulseoximeter clearly had blinking «- -«. After failing to get a pulse/​ox read I asked her to take his temperature again because there was no way his temp was that low. Our last read about an hour before getting called in was at 104. x (we showed her our thermoscan). So before taking his temp a second time after I asked, she says snobbishly «it is what it is, I’ll take it again». When she goes to take his temp, she presses the button, waits for a bit BEFORE putting it in his ear and not even a second after putting it in his ear, it beeps complete. Again, she got a reading of 97.x. As she walks out of the room, she shakes her head and «ughs». As soon as she walks out, we use our thermoscan (Braun), and we get a reading of 98.6 in one ear and 99.1 in the other. Yes, I know, not high enough to be considered a fever. But as we told the med. assistant, hes been having fevers ON and OFF. Point is, I know the way she took his temp. was not done properly.
Moving on…
–The PA that came in to see us… boy oh boy, was he not able to give a straight diagnosis. We said the same thing that we explained to the med assistant the reason for our visit. He checked my sons ears to see if he may have an ear infection, he tried to check his throat but wasnt able to, my son is teething and doesnt want anyone touching his mouth/​face. He asked basic questions like «does he have a cough?», we said no., «does he have a cold, a runny nose, congestion?», we said its not bad, just a little runny, doesnt seem to be congested, he breathes fast when his fever is high, thats it. He listened to his heart and lungs then asked if he has a pediatrician and if we’ve ever given him oral steroids. We said no. He said MAYBE he needs to take some to help open his lungs so he can breath. At this point after listening to his lungs, he didnt say he was congested, to us he visibly wasnt congested. We asked a couple of other questions regarding his teething and fever and his responses started with «i think» & «i guess» in the end he prescribed him oral predisone. How do you, as a PA prescribe medication on no diagnosis? Obviously we wont be giving him predisone based on that PAs i thinks and i guesses.
–The discharge assistant guy, I guess thats what he is, I just wanted to get out of there. He comes in and asks if we had any questions and says a fever above 101.0 go to the ER, your luck of being seen with a child that age, you’re not going to have to wait as long.
We said thanks and went on our way.
After 3 hours of being there we left with no diagnosis and paperwork with my sons last name spelled incorrectly… I wrote as clear and you can read this review.
The only good thing about this place is the lobby is nice and clean and theres free dum-dums…dumdum is how I felt leaving there though.
I would not suggest this place to anyone.

I used to love this place, but the new girl at the front desk acts like a baby sitter instead of a professional. «Like it’s going to be a long time until they can see you, maybe two hours, I don’t know». «I’m not telling you to leave or anything, but they’re super busy». Like maybe hire someone who can act like an adult.

This is the cleanest urgent care I’ve ever been to. The PA is very friendly and helpful. The wait times are long just like any Dr/​Urgent Care I’ve been to. The front desk staff was very friendly and professional last time I was here. With that being said, this time is a different story. The front desk girl today (I don’t know her name) is the reason I’m giving 4, not 5, stars. When I walked in she asked, «how may I help you?» In a very quiet, under enthused tone. This question alone irritates me, «I would like to be seen by someone?» I feel it’s obvious why I’m at an urgent care. She just stared at me for a few seconds after i gave my answer and then handed me a clipboard. When I filled out my info and went back to the front to turn it in, she was on a personal phone call and just let me stand there while she finished her call. We shall see how the rest of this appt goes.

Seriously. Got out of bed early, to get in and out before I start my day. sick with bronchitis… I get there 15 minutes after they open. I wait 30 minutes before they tell me they can’t take patients back because they have no x-​ray tech. couldn’t have told me that when I got there? And why do I need an x-​ray tech to issue antibiotics? Last time I went there, I didn’t even get to see a doctor. I saw a P. A…problems keeping staff or what? Just really unorganized every time I go there.

Fantastic visit to this Urgent Care. I would visit this place again if needed. They also took my medical insurance. I didn’t have to wait forever and was quickly seen and discharged.
The front desk and medical staff were professional, helpful, and nice. Thank you Dr. Watson!

Make sure to double check your meds. Even when you have allergies, they may conveniently disregard and give you wrong sets of meds. Which may or may not cause infections and reactions. 4 people in front of you, and you wait for 2 hrs to be called in, another hour to see the doc and be out.

We were the first patient in the door at 8am and told the provider wasn’t in yet. Did not get called back until 8:50, sounds like a recurring theme. No wonder they are always so backed up later in the day, they may open the door at 8, but don’t start seeing patients until 9, at which point there were already 5 people waiting.

So they open at 8 AM. I brought my son here at 7:50 and we are 2^nd in line. It’s NOW 9 and they just called the 1^st person back. WTC? If you open at 8 then see patients at 8. I understand you have to do paperwork. However, we have been here before. So, it should be a repeat. I think we will be finding a new place after this visit! An hour wait is beyond ridiculous for Urgent care if you are the 1^st person here! No excuses!

Not sure how the docs are but the girl behind the counter is sooooo slow I have been here an hour and she still hasn’t checked me in… This is crazy. Not the brightest bulb in the bunch 2 hours and still waiting. I am not even sure there are docs or PAs or anyone working

First time here and I was expecting the usual: grouchy, mean reception desk, dirty, ghetto azz place, long wait, horrible doctors and nurses with zero compassion. Well, I was pleasantly surprised. My experience here was none of those things. I was there Saturday night, not feeling well at all. It wasn’t busy but there was a steady stream of patients going in and out of the clinic. I waited maybe 40 minutes before I was called to the back. Not bad at all. The lady that took my vitals was kind. I really liked the nurse, Nancy. She was compassionate and listened. When I was ready to leave, a young guy handed me my scripts and wished me well. It was nice to hear, «I hope you’re feeling better soon.» from the staff. Front desk lady is nice and helpful as well. If you need urgent care, I recommend this location.

This is a terrible location. Hands down the worst Urgent Care experience I have ever had.
The front desk gave me misinformation regarding my visit and Dr. Diago is dismissive and argumentative.
She does not understand basic paperwork, the difference between a work sick note and fmla. It would behoove the management to at very minimum educate her and the reception staff on basic medical recording practices.
Do not waste you time or you money at this location.

My daughter collided with another girl during soccer camp and both landed on my daughter crushing her wrist. We rushed her to the nearest urgent care with an X-​Ray machine. From the moment we walked in the medical staff was so comforting and helpful!
From reception to discharge I felt like my daughter was given the best care. She did break her wrist and was able to walk out smiling through the pain. As a mom there is nothing scary then your child in pain and I am so thankful for the care we received here!

The staff at this location is terrible! Al they do is sit on their ass and gossip. Plenty of patients that’s I was waiting with are pissed at the wait time. I’ve been here for 4 ½ hours now and I’m still waiting to see the dr. This is ridiculous that’s they only have one dr. Seeing all these patients. They told me 7 others were ahead of me and my sister and I didn’t think it took 7 hours just to do your job. All the people that were sitting out in the waiting room with me all had the common cold just like me so I honestly don’t know what the hell takes so long.
I wouldn’t recommend this location for anyone to come be seen at try the southern highlands location or another on.
I’ve been to the southern highlands location and they are way faster and still very efficient in their work. They make sure that their customer service is outstanding .
But as for the eastern and horizon location I dislike it. Every time I come here this is what I get a 4 – 7 hour wait !!!