Urgent Care Extra

Terribly slow… been here for three hours, and have still not seen a doctor. No sense of «urgency» whatsoever

This is a very professional and well-​run establishment. Dr. Collin D.O. had great patience and bedside manner. The staff was very friendly and accommodating. This is my new go-​to place for urgent care. I have been to several places in the Vegas Valley and I can highly recommend this establishment over several others!

I’ll never ever trust my health to this clinic again. I came to clinic with chest pain, and they took 2 hours to room me! What kind of medical team can work there if they don’t know chest pain is number 1 indicator for heart attack. They didn’t even do EKG. All they did was a chest x ray and the doctor who looked funky and totally not professional told me my lungs look fuzzy. What kind of medical term is it to explain a patient?! Then they diagnosed me with pneumonia AFTER I told them I had pneumonia 2 yrs ago. I totallt felt like if I didn’t tell them about it, I’d have not been diagnosed with that. The worst medical care I have ever got. Plus they don’t do x ray reports. So frustrated.

I would give negative stars if it were possible. First of all, over three hours to see a doctor is insane. Mind you, I could accept that if there were over 10 – 12 or more people ahead of us, but that wasn’t the case. If you’re that busy, perhaps they should have a larger staff. Secondly, she (sorry, can’t remember if she even told us her name) didn’t listen to my fiancé at all. He explained at least three times what had been going on and why we were there and she continuously put words in his mouth, so to speak. He repeatedly said, again, what is happening is… The dr ended up writing FIVE prescriptions! A little over a week later, he is in the hospital with pneumonia! It would’ve been nice if they looked at his lungs or suggested he go elsewhere if they aren’t capable. Unless you have all day to waste and aren’t too concerned about yourself, I’d steer clear.

First impressions, this place is seriously nice. The décor is that similar of a spa setting. Mirrored furniture, vast seating and movies playing on the tv. Very kind front office people and easy paperwork. There’s a little bit of a wait, but it is a Saturday. Overall would come back if I was sick.

I went in around 6:30 pm last night because I was having a fever. So I checked in and there were about 5 people waiting. It took roughly 1 and a half hours to register me in their system which is too long considering the amount of people in the waiting room. I was called in roughly at 8:10.
The medical assistant or whoever she was took my vitals and then I waited. The same person came back and told me she was going to do a rapid flu assessment. I told her I took my flu shot in October because it was required in the hospital I work at. She left and came back saying the person still wants it done and I went along with it.
Now who was this person you may ask? When she came in she did not introduce herself. I didn’t find out that she was a nurse practitioner until I saw her name in the prescription and work note (Lannah Phan, FNP). Anyway when she entered the room, she greeted but didn’t say who she was. She went away doing her assessments and asking questions.
Once she finished her assessments and questions, she stepped out to check the rapid flu results. She came back and said it was negative. Yet before she let me go she diagnosed me with the flu but a different strain (according to her). To some extent I can see where she’s coming from but at the same time it doesn’t make sense. Anyway she did not prescribe me with antibiotics for prevention/​treatment; she only prescribed me a cough syrup.
As a fellow colleague in the health care field, her bedside manners were non-​existent and poor execution of how she acted professionally. In my opinion I would not recommend this place unless you would like the long hour wait to get registered and be seen by someone that does not introduce herself.

Horrible place went in for my son who was a little under the whether saw a nurse not a doctor who didn’t know wat the hell she was doing had to take him to a real doctor 2days later when I walk into a doctors office I expect to see a doctor ! was charged Doctor fees for seein a nurse then they kept taking two different charges out of my account 1 I authorized and the other they took it apon them selfs to withdraw fraudulently out of my account with out my permission a refund was issued to me I had to raise hell to get wat was rightfully owed to me but I feel that this was way too much Bs for me to deal with especially when there is so many urgent care options to choose from this place in my opinion is extremely unorganized and unprofessional I will never use any of there services again

We have been waiting for over an hour just to be seen. This is definitely not urgent care. We have had 1 person in front of us this entire time. Extremely understaffed and unprofessional I do NOT recommend coming here if you need urgent care.
Having sat in a waiting room, sick tired and hurting all over I am at the mercy of being able to be diagnosed. Having to sit in a bright waiting room with an extremely loud ringing telephone and other disgruntled customers… This has been horrible.
I am watching the medical practitioners walk back and forth behind the front desk. Just looking at the waiting room and looking at he people. Taking his sweet time! Hello!!! We are sick. We need help.

Fantastic Experience. Front desk was organized, efficient, and friendly. The nurse, PA, and Doctor who assisted me were all great. Good bedside manner and knowledgeable.
It was not crowded but I went early in the day. I was there to have an ankle checked out to make sure it was just sprained and they reviewed it, xrayed it and had me on my way in a new brace in just over an hour from check-​in. Being my condition was not critical, I expected 2 to 3 times that. Facility is modern and clean.
Will use again (hopefully not too soon).

Dr. Johnson is great, very thorough, curly hair receptionist is über efficient, nurses great — the reason they get 4 stars.
Other doctor is not good AT ALL, terrible.
Receptionist played dumb (curly haired receptionist is fantastic, other one not so much) when I asked for the $ 25 Sports Physical — «At this location? I don’t think so…» When I said it was on Unilocal,she said she knows what Unilocal is, blah blah blah. Then she pulled it from a pile on her desk :/​
Call and make sure Johnson is in, check on wait time — everything will be beyond good!

First time at Urgent Care. Overall, good experience. The receptionist, nurse and doctor Laird were really nice, thorough and patient with me.
There were only 2 people ahead of me. By the time I saw the doctor it was 45 minutes. I guess the patient ahead of me was a little difficult. He got me antibiotics and I was on my way.
I would come back to this location if I need to (hopefully not. haha).
Thanks guys!

My experience was a few months ago when I was suffering several abdomen pain. It was late in the evening and I didn’t have many options. Fortunately, this location was still open and near my parents’ house.
I was initially impressed with the layout, décor, and cleanliness of this center. The bright yellow and modern furniture/​art creates a comfortable, welcoming environment. The best part? It was almost empty. I didn’t wait very long to be seen.
There was no doctor available that evening. I’m not sure if I’m supposed to know that doctors don’t work that late here or if they aren’t required to tell patients, but it caught me by surprise. The title was an acronym that was unfamiliar (I don’t recall now), so I was naturally a bit weary, especially because this wasn’t explained. However, she was nice and offered speculation about my condition that turned out to be very useful in my recovery (she couldn’t confirm anything about my condition without further tests, but it was nice to have a good idea). Sadly, the medication that was offered for immediate pain relief did not work and the THREE prescriptions given to me also proved useless. It was disappointing.
Anyway, I had no issues with my insurance (Blue Cross Blue Shield) and received a bill for my co-​pay within a couple months of my service date. There was an option of payment via phone or Internet (can’t remember which one).
I returned recently with my mother. We had the same friendly interactions and short wait time. Although I didn’t experience the best resolution during my initial visit, I was really pleased with the service and overall, it was the most pleasant of urgent care centers I’ve been.

Waiting and waiting. Already watched a father and his sick son leave after waiting 2 hours. No one in the waiting room but 2 kids on lap tops waiting for their mom. Who walked in and walked out and waiting still. What the hell takes them so long.
We just got in after 1hour 30 minutes. Having a good experience inside.

On 3÷25÷15 I visited the Durango/​Flamingo UCExtra for a standard STD blood and Urine testing panel.
After waiting over an hour for admittance I was taken in by a young African American male nurse, who while pleasant, it was apparent that he was very new to nursing. After a series of basic questions I was shown the bathroom and was told to fill a specimen cup and place it in the collection door.
When I returned to the room I was asked to sit in an extremely awkward and uncomfortable sofa style chair and asked to extend my arm on his knee to achieve an angle to draw blood. The nurse was EXTREMELY shaky with the needle, and his lack of training coupled with the improper equipment/​apparatus added to his difficulties in efficiently and safely drawing my blood.
The nurse made 1 attempt in my left arm (center fold), and was unable to hit the vein. He then made a second attempt in my right arm (inside fold), which was also unsuccessful. He then made a third attempt on the back of my left arm (outside fold), and also could not hit the vein. At this time I requested a doctor as I had now been at the facility for 1hr 45min, had three (3) needle sticks and no blood drawn.
A second male nurse (Sasha) entered and appeared to be much more confident. He brought an adjustable metal tray and asked me to place my arm on the tray for an optimal angle.
Sasha made an attempt in my right arm (outside fold), but also was unsuccessful in hitting the vein. He then made a second attempt in my left arm (inside fold), but was unable to draw blood here either. He then made a third attempt in my left arm (center fold) and finally hit the vein, allowing two vials to fill with blood.
**This is a total of 6 needle sticks between the two nurses before a successful blood extraction commenced.
After the blood was successfully taken I re-​confirmed the all tests that I expected to be performed in the full bold panel I requested at time of check-​in and when I spoke to the first nurse. Sasha left the room to ‘double-​check’ and returned to tell me he needed to collect one (1) additional vial. He then made one more attempt in my right arm (center fold), unsuccessfully. He then said he was not going to stick me again and explained that they would attempt to run all requested tests with the two (2) vials of blood collected.
Only after the entire ordeal, when I had a question regarding blood testing and treatment was I finally visited by Dr. Johnston. As I mentioned I had a sore throat he offered to treat me with an antibiotic shot, and antibiotic prescription. I declined. I left the facility having been stuck seven (7) times with a needle.
I was told results would be ready in 3 – 5 days and if I had not heard from anyone by Sun ³⁄₂₉ to call. I called on ³⁄₂₉ at 12pm and spoke with (Sam) and was told that the tests had not been performed because the specimen was «mis-​labeled» and that I would need to return to give an additional sample, not indicating which tests were not performed or what sample needed to be collected. I called back shortly after and asked additional questions, this time Sam discovered that I only needed to provide the urine specimen and that he was in possession of blood test results, however, he only had the results of one (1) of the blood tests to be performed and that he would contact Sasha by phone to find the additional results by the time I arrived at the facility (approx. 1hr later).
Upon arrival I provided the additional urine specimen, and asked Sam for the test results that he did have, and he showed me a piece of paper with one blood screening result on it. He then called (Sasha) and handed me the desk phone. I asked Sasha why all tests were not complete and results not given and Sasha stated that all results were present and asked to speak with Sam again. Sam then hung up the phone AND TURNED THE PIECE OF PAPER OVER, revealing the missing results of the full blood panel on the back side of the same piece of paper.
There is a complete lack of competency, supervision and proper training at this facility. This was by far the WORST and most disappointing medical experience of my life.
**I sought a second opinion at a different facility on ⁴⁄₂. At this facility, the lab technician hit my vein on the first (1^st) attempt. I was also told by the technician at the second facility that medical personnel are required by law to turn over the patient to a new medical professional after two (2) unsuccessful needle sticks. The first nurse at UCExtra made three (3) attempts before ‘I’ requested a new medical professional. The second nurse at UCExtra offered to send me to Quest Diagnostic after his failed second attempt, however I was unaware of my rights as a patient and naively allowed the additional two (2) attempts.
I find the procedures and training at UCExtra unacceptable.
I would not recommend (facility name) to anyone for bloodwork and will not be returning in the future.

First they say they open at 8 but they didn’t open their doors until 8:10. Walked in and was greeted and asked to sign a bunch of paper work. Waiting room is nice and clean. They are super slow! I was one of three people in the waiting room and I arrived and finished my paper work first. They didn’t start inputting my paper work until 8:40 and didn’t call me back until 9:20. It isn’t a first come first serve thing because I was the first one there and seen third.
Nurses are very nice but slow. The doctor was nice enough but didn’t seem super knowledgable. If I need to go back I will but hopefully I wont.

Last week my face melted. Yes I said melted, came down with a case of Bell’s Palsy. I had to work and finally decided that it was time for me to go somewhere. They take my amerigroup insurance, were quick, kind and courteous. I got there at about 2045 and was seen within ten minutes. Thank you for being so bloody awesome, my face is less melty now that I got help.
Cheers

I was bitten trying to break up a dog fight at the park down the street, and after dropping my dogs off at home my fiancé and I came here. Still in shock and dripping blood, I explained what happened to the front desk. Cynthia was very concerned and helped me with the bleeding, calling for a nurse. The nurse, latter I found out her name to be Brittany, rushed out immediately and began helping while I finished the paperwork.
I was seen immediately, which was awesome. The nurse brought me back to the exam room, passing by a doctor who took a quick look. Brittany began cleaning and irrigating my wounds, being as careful as possible and sensitive to my pain. I expressed that I did not wish to go to the ER, I’ve had bad experiences in the past.
There was so much genuine concern from the moment I walked in! The doctor came in and examined the wound closely. They switched me rooms, where I met another nurse (I would assume he was) who proceeded to set up the suturing kits. After six stitches and done great advice on post treatment care, Brittany returned and cleaned me up as gently as possible. She promised a care package with gauze and wrap to help me change my dressings later.
The second nurse returned and took me for an x-​Ray (also in house!) I really wish I remembered his name. He was very caring and attentive. After the X-​ray I was told to wait out front. He returned in a few minutes with my prescriptions and a doctors note for work.
Cynthia at the front desk traded stories with me, genuinely happy to see me all better. I really could not have had a better experience. Thank you all, so much. I recommend this over any emergency care, quick care, whatever!

I came here to see the Doctor regarding my fever/​coughing/​sore throat/​achiness around noon today. The office is very tidy and has plenty of comfortable seating. There is a big flat screen TV on one end of the waiting room, that was playing a kids show today, and there didn’t seem to be a remote to manage the channels. Apparently, being lunchtime there were only 4 – 5 people in the waiting room.
Do not confuse this Urgent Care with that of UMC Urgent Cares. I did this and this would be why they could not find my record from a previous visit. Once we cleared up that confusion, I was informed they do take Tricare insurance and I filled out all of the forms and provided my ID and Insurance Card. They did not seem to have as many ‘repetitive’ forms as some of the emergency rooms and other urgent cares have so it did not take long to provide the information. After a 20 minute wait, I was called back.
They immediately took my vitals, and swabbed my throat to test for Stripe (I seem to be predisposed for getting strepe even when I haven’t been around anyone that has it :-/​). It took about 5 minutes to do that, 5 minutes to get the test results and about 10 minutes later the Dr. came in. He was very pleasant. Checked all of my issue areas and explained to me that this was something very common going around at this time, spreading itself via this awful cough that doesn’t seem to be shaken without having meds. I also have Tonsilitis. I was prescribed Arithromycin (for the Tonsilitis), Prednisone (to clear congestion and get rid of the monster cough) and Codeine cough suppressant so I can still manage to work this week.
I was out by 125pm, which is way quicker than when you go to some other Urgent Cares (or Emergency rooms) after the work day is done. I will definitely be switching my Urgent Care needs to this location.

Yesterday I fell and sprained my ankle badly. Went to Urgent Care Extra on Flamingo Durango. Staff, Brianna, Cynthia, Kerry, were so nice and efficient. Dr. Shang was great. Got xrays, wrap, crutches, pain meds, in and out in no time. Lobby was immaculate and upscale. Great experience overall! Highly recommend!

5 stars for a walk in clinic? Yes, I know I thought that it was crazy too but let me explain.
I came here on Saturday 2÷22÷14, with flu like symptoms. Since we just got done eating at Jackson’s Bar and Grill off of Jones and Flamingo, this place was the closest one to us (Off of Durango and Flamingo) that was still open.
As soon as you come in, you have to do a double take because the first thing you see are modern furniture and nice paintings on the walls. At this point I thought I must of been really sick or because I thought I was hallucinating. You would think you walked into an Ikea that doubles as an art museum. The décor looks nothing like a walk-​in medical clinic. There is even a nice sized flat screen tv down on one end.
So my wifey signs me in and she fills out paperwork for me. Shout out to my wifey for taking care of me this whole time! As we sit on the really comfortable love seats with what I assume was simulated leather, (Because why would a walk-​in clinic have really nice leather furniture?) I cant help but look around and actually keep thinking to myself how this waiting room looks more like the lobby to what you might find in a nice hotel.
After about 10 minutes they call us in. At this point, my wife had to wake me up because the love seat were sitting in was that comfortable. I would not have minded waiting even longer because who wouldn’t want to get a nap in before getting seen by the doctor? That sounds crazy saying I wouldn’t mind waiting longer when the average normal person just wants to get in and out as soon as possible.
So the doctor’s assistant does all the basic stuff like checking my vitals, etc. Then the doctor comes in, does his thing, and then im sent back out to the lobby to wait for my paperwork of prescriptions to finish. I would say from the time we walked in to the time we were dismissed took about 45 minutes. That would be the equivalent of the Jimmy John’s motto that they are so fast that it will make you freak!
In conclusion, I am doing this review a couple days later feeling much better and remembering just how nice the receptionist (and cute too!) was including the doctor’s assistant. The doctor himself deserves a lot of kudos as well for he went over everything I needed to know and I thought he genuinely cared for my well being. I guess I was so sick that I didn’t get anybody’s names but if I ever go back there again for any reason, I will update this review accordingly. I also wanted to add that the bathrooms there were very nice and very clean. I know this place is still new but im hoping that the service stays superior and that the 5 stars I gave them wont drop down any further than a 4 because any walk-​in medical clinic with great service is hard to find.
Unilocal 2014 365 Review Challenge #55