United Care Centers

I went to the Urgent Care Clinic with pain so bad in my back I couldn’t get dressed without help. I will say: the check-​in process was fine. Receptionist was pleasant. Doctor’s assistant: pleasant. Doctor: pleasant.
This is where the review starts to dip.
The clinic is not contracted with my insurance. That is fine. I understand that. I paid my $ 50 and went back to see the doctor. It was established that I was having sciatic pain — and the doctor ordered xrays to take a look at my spine. Still OK. After waiting 40 minutes to get films taken (I was 1 of 2 patients there), I finally went back. I seriously thought that they had forgotten I was in the room. The doctor looked at the films and told me that I had a herniated disk in my back, he ordered an injection (I’m assuming this was some kind of pain medicine as I was not told what they were giving me) and he prescribed some narcotic pain meds, muscle relaxers and non-​steroidal pain meds — also ordered some physical therapy and asked to see me back in 3 – 4 weeks.
For anyone who is NOT familiar with medical procedures, you CANNOT SEE a herniated disk on an xray.
After my 3 weeks of PT, and feeling a little better (certainly not well enough to say treatment was finished), I called to schedule my follow up visit. I was told by the scheduler that I could not see any of the doctors there, since they «don’t take my insurance».
Seriously? Not even an offer to pay out of pocket? Nope. Just dumped my care and forced me to find another doctor on my own.
So — as upset as I was at this, I’m happy it happened. I went to another pain management clinic and was REdiagnosed — not a herniated disk, but a PULLED MUSCLE. Yep. A little more PT with the CORRECT exercises for the condition and I’m nearly 100% again.
I will NOT go back to United Care Centers. I don’t appreciate being dumped mid-​treatment. I wonder if the doctors even know that it happened? But I’m thankful for a correct diagnosis and am NOW on a path to recovery.

The center is easy to locate from South Durango Drive, while their main entrance is privately on the north side of the building. Through the main doors, the clinic (urgent care) is located through the right doors and the surgical center is located through the left doors.
I escorted my mother to the urgent care center, so my experience is based on that area. My first impression was that it’s really nice. The waiting area is extremely clean, furnished with beautiful and comfortable chairs (I did peer into the surgical center and it is just as nice). The receptionists were professional, kind, and very pleasant. This atmosphere made me feel welcome and comfortable to trust this team to take care of my mom and in the future, myself. My mom also had a pleasant time with the doctor on staff today. She said he was very nice.
FYI: Patients with insurance pay $ 40/​visit, due immediately. Also, the hours are different for the two areas. Both centers are open on weekdays (8am — 6pm), however, the urgent care center closes early at 4:30pm on Fridays. They’re closed on weekends.
Surgical Center:
Mon-​Fri: 8:00am — 6:00pm
Sat-​Sun: CLOSED
Clinic (Urgent Care):
Mon-​Thurs: 8:00am — 6:00pm
Fri: 8:00am — 4:30pm
Sat-​Sun: CLOSED