Starpoint Resort Group

Starpoint/​Sapphire Resort group is a huge scam. They make all sorts of claims and promises to get you to buy and then don’t come through unless you give them more money for «upgrades.» We tried a few of their resorts and they were run down, far from tourist areas, and unavailable unless booked far in advance (we were told it was perfect for last-​minute getaways). Please don’t let them fool you, they just want your money.

AVOID AT ALL COSTS. This company has recently rebranded as Sapphire Resorts so avoid them too. I sat through a 3 hr high pressure sales pitch on time shares with the promise of a free vacation after. I asked several company representatives if there were any hidden fees or charges and all said there was only a $ 69 dollar charge for handling. Turns out the handling fees range from $ 199 to $ 299 per person going on the ‘free’ vacation. The charge depends on which package you pick. It is not possible for this to be a misunderstanding as I asked several people directly about hidden charges or fees and they lied to my face with a smile on theirs. I’ve heard of salespeople stretching the truth but this is absurd.

Our family just came back from Vegas and we stayed at Jockey club. The rooms suited the family perfectly. Full kitchen and living room. My mother has health issues and needing her food at certain times is a must, having that kitchen really made the trip. The location was the best we could not have asked for a better spot. The view of the Bellagio fountains was great to see at night with the kids and they loved the Minions on the Strip.

I am confused the extremely negative reviews. I have had nothing but a positive experience with their customer service team. And I love the locations I can choose from. Also, who doesn’t like getting updates on vacation ideas and events?

Resort Stay International, GeoHoliday Club and Starpoint Resort Group are all names of people who provided me with TERRIBLE service and treated me poorly.
They sold me on their package and then changed the rules and canceled my reservation. BAIT and Switch. I am still waiting to see if my credit card will be refunded. Not happy at all with their service

I have been with Starpoint resorts for over 2 years and have traveled more than ever. They have customer service that shines and the really have the best locations

Do not take any offer from any unsolicited call because you don’t know who you are dealing with on the other side, even online when consumer google search or type information you can easily get re-​directed to somewhere where Fraudsters are waiting for your personal and credit card information.
Let us as consumer be AWARE if this subtle ways scammers suck us into believing on their free or discounted trips, travel anything even a coupon. They will use any word we can get interested.
So, unsolicited calls or internet transactions are a NO, NO, NO!

For the past few months I have been receiving a call from these guys at different hours of the day (sometimes as late a 11 pm on a weekday!!!). They often tell me that I personally handed in a form at the bridal spectacular over a year ago and that I won some kind of elaborate prize and I need to give them private information in order to claim it.
Everytime these individuals have called me, I have answered, and politely told them I was not interested and to please take my number off whatever list they have. And yet they still call.
Yesterday, a very rude woman called me from this «company» during dinner hours on a Wednesday, and tried to «remind» me that I had entered into a drawing at the bridal spectacular and that I’d won. I was extremely annoyed, as I was in the middle of dinner when she called (several times, mind you) so I hung up on her, hoping they would finally take the hint. I felt it wasn’t worth wasting my breath over while in the middle of dinner with my family, especially because I knew they would just call again eventually.
After I hung up, she called back once again, and I just let it go to voicemail. Afterwards, I checked my voicemail and this is what she said, «It’s real RUDE to hang up in people’s face! If you’re not interested you should just tell me, but because you hung up, I’m going to make sure we call you even more now!»
First off, you should be used to being hung up on, especially when you’re calling repeatedly during dinner hours. Secondly, I have played the nice game with these people– requesting time and time again for them to stop calling me– and they continue to call anyway despite my efforts.
Thirdly, what kind of «company» threatens its customers like this? No good company that relys on the business of others for either product or service would contact them over and over and then acknowledge that they know you’re not interested, but then harrass you for the fact.
Lastly, I called the lady back after receiving her voicemail. I was fuming angry. However, when I called, the number went to a voicemail box that stated they did not accept incoming calls. What kind of business doesn’t accept incoming calls?