Westgate Las Vegas Resort & Casino

Arrived to find out they hadn’t booked our reservation correctly and they would not offer any compromise. We had to ask for upper management and finally after an approx 45 wait to check in management gave us the room we requested originally .
2 queen beds. They said when you book a room and request 2 beds that is only a «request» and they were under no obligation to give this to you ???
No complementary coffee when you wake up. Won’t be staying here ever again very little concern for customers !

Me and a group of friends decided to stay here for EDC weekend. It took us about a hour to a hour and a half to check in. It seem that the person who was helping us out, couldn’t figure out what was going on with our room. So at that point he called his manager up to help us. There was nothing at his control that he couldn’t help us with. After the time we spent at the front desk, they finally gave us our room.
We got into our room. The beds were unmade and there was trash still in the room. We had to call housekeeping to clean up. We were tried from the 9 hour drive that we did the night before. So we just wanted to relax for a while till we wanted to go out to the strip. We tried to turn on our tv it didn’t work. Finding out that same night our fridge didn’t work either. We called the lobby about 3 times to come up to our room to resolve the issues. After when we got back to our room around 11 at night, still nothing in our room was fixed. By the time 1am came around, someone finally came up to our room to check out what was going on with our tv. Apparently the wall where the tv was placed the wall wasn’t working at all. We had a option to move rooms which was on the other side of the hotel, or just hopes that the tv works the next day.
We were all tired. Didn’t have the energy to move around and pick up everything to switch rooms. By the time, we wanted to go to sleep. One on the beds had a huge nasty stain on the sheets! If you saw it. You wouldn’t want to sleep on that bed either. No one slept on that bed till the next morning when we asked for new sheets.
Trust Unilocal reviews on this hotel!
We know that we’re not going to come back to this hotel!

I was very disappointed to arrive at my destination to find that what I booked was not available. I had booked a room with 2 queen beds. I was given a spacious room with the instructions to call the front desk tomorrow to be moved to an available room. I requested a rollaway bed and they told me It wasn’t available. When I got to the room I called housekeeping to get blankets because I was going to sleep on the floor. It took 1 ½ hours to get them. I didn’t realize that I was missing pillows. When I called back housekeeping again I was told that I should have asked the bellhop who brought the blankets and a rollaway bed for my pillows. The housekeeper also told me that it was going to take a long time to bring my pillows because they have to serve an entire hotel.
Not cool can’t sleep, I need the pillows, I have a bad back, I need my pillows.

My friend and I planned a trip to stay here because her aunt has a time share here. We planned the trip 6 months go and spoke with the reps 7 times since then. We tried to checked in Monday at 12:15am. We gave the check in clerk the name of the owner and the check in name. The clerk was unable to find either. Then she said she seen a reservation in the computer for the last name we mentioned but it wasn’t for months later. She then said we have a reservation under the last name Wolfe that matches the first name we gave. We tried to explain to the lady that we did not know a Wolfe. The clerk then stated there was nothing she could do. My friend asked for a manager and we wait 10 minutes for him to come out. The manager goes through the same procedures and can’t find the name and eventually asked for a phone number. With the phone number he is able to locate the reservation which is Indeed under the wrong name. He gives us the keys and tells us he will fix the reservation problem.
On Monday afternoon we get a message from MJ who is our concierge. She told us to meet her at the Elvis statue downstairs at 2:45pm because her shift was starting at 3pm. We were meeting with MJ because she was going to upgrade our room because supposedly the time share we were supposed to have was booked wrong and we specific asked for the one with the microwave. Anyways at 2:50pm we get another text message from MJ stating to meet her at the Preview Center. We check into the Preview Center and ask for MJ like she stated in the message. After waiting for 20 minutes a girl comes out and ask if we were there for the presentation. After explaining to then that we were not there for the presentation another girl came out. This girl said we could wait for MJ but she’s somewhere on the property and she don’t know when she would be back. We show her the messages from MJ that shows that she just texted us and told us to come down to meet her. One of the girls asked if we would like to speak to a manager. We are then given a small meal while we waiting for the manager.
The manager came out (Robert is his name) and tried to sell us a timeshare. He did not take us seriously or listen to our complaints. He then says if we come back at 6pm for a dinner, they would change our room. He said we would give us a cabana for the pool and a vip card to the 24^th floor. We never got the room changed. We didn’t receive the cabana.
We were a few minutes late to the dinner. When we got there Robert avoided us at all cost. When he finally approached our table he told us to meet him at the Elvis statue at noon on Tuesday. Tuesday came and gone and let’s just say we are still in the wrong room.
On another note… No one is knowledgeable on the amenities of the resort. MJ told us the pool closed at 2am. When we arrived in our room to drop out stuff off the first night we called as asked the location of the pool. It was then we were told the pool closed at 8pm.
There are some pretty cool shops in this hotel but other than that, totally pass on this place. The rooms are clean but you can totally find better service at holiday inn.

When we arrived to hotel on the day we booked it, the front desk informed us that there were no clean rooms as of the moment; however, they will have housekeeping clean the rooms immediately. While we were checking in the rooms, I confirmed with them again that they are giving us the type of room we booked, which is the more expensive and newly remolded Signature Room. They didn’t formally acknowledge my question, but skipped it by telling us the room numbers. So we assumed that it is the type of room we booked since I have shown them the booking confirmation already. The booking confirmation clearly shows that it is the newly remodeled room (Signature Room). This is also after I have asked about the type of the room at least twice with a clerk and supervisor, but neither really answered my question.
We waited in the lobby for about 20 minutes as instructed, to allow housekeeping to clean the room. When we got to the room, we found that not only the rooms were not clean, the room types were also wrong. The rooms they gave us is the cheaper Premium Room, not the type of the room we booked. One of the room had a pungent smell (smelt like cigarette even though it is a non-​smoking room), the other room had dust or AC residue powder on top of the bed sheet. In both of the rooms, the bathroom trash cans were on top of the bathroom counter, with trash still inside.
We had to go back to front desk to express the problems. The front office clerk told us that there are no Signature room available at the time. The person who checked us in first did not even mention anything about the type of room we were being checked into. The second person told us there’s nothing they can do. He was going to talk to a manager/​supervisor see if there’s anything they can do. Five minutes later, he came back said there’s no manager on duty tonight. If we wanted to switch rooms, there are only 2 King rooms available (we booked for 2 double double rooms). They will have to bring roll-​in beds (twin size) to accommodate more people. We requested to at least have the room clean right away, he said he doesn’t know how long it will take housekeeping to get to it.
While we are going back and forth, we spotted a person that looks like a manager/​supervisor (Amanda was her name), who we have spoken to before, and asked if she’s someone in charge. Then the clerk confirmed that she’s the manager/​supervisor. However, 15 minutes ago, he said there was no manager on duty tonight.
Finally the manager came over to help with the situation. There was no available Signature Room for the night, we would have to wait until the next day to move. She said whenever the next morning, we can call front desk and they will deliver the new room keys to us. She has already put us down in the system for the new rooms. Meanwhile, she is sending housekeeping to clean the room we were staying for the night right away.
We went back to our room, waited in the corridor for another 20 minutes for the housekeeping to clean the room. The reason they said is that they cleaned the wrong room the first time…
Second day morning, we called the front desk to have them deliver the new room keys, they said the new rooms weren’t available yet. Contrary to what the previous manager said, they said we could not check in until 3pm. We waited until the afternoon. We tried to call the front desk from the room, there was no one answering. We went downstairs to check front desk, there was a long line at both check-​in and check-​out. We were unable to talk to someone at the time, so we tried again later that night. Then they told us, they have already given our new rooms away. We would have to wait one more day to see if there are available Signature Rooms.
On the third day, we finally got a slip with the actual new room numbers, but we could not get the key because they need to have two IDs for two rooms. Again, contrary to what Amanda said about delivering the keys to the room, we had to physically go to front desk to go through check-​in process again. We finally got to move on the third night.
We booked a four-​night stay at Signature Room, but end up getting two nights at Premium Room and only two nights at Signature Room. The hotel manager comped all four nights of resort fee for all the mixed up. However, at the check-​out, the front desk told me that I am getting charged for one night of resort fee. Also, while we were going through room changes, other front office clerks have told us that we are being charged for resort fee even though the hotel manager said she had comped it all. We had to double and triple check with them to make sure it is comped.
The new Signature Room is nice and clean with great view. However, it would have been a much better experience if there were no mixed up on the room situation on the hotel operation’s end.

The other reviewers already covered it. Worst hotel in Vegas. For the price point you’re better off going to Red Rocks at least you don’t have time sharing hucksters ruining your holiday

A group of friends and myself booked a room in advance for EDC weekend and to start off the Westgate hotel experience it took us over an hour to check in. Not because of a long line, which would be understandable, but because neither the Associate or the Manager seemed to know what they were doing. After we managed to get to our hotel room and finished packing we realized
that both the TV and the refrigerator in the room were not working. We had to call the Lobby 3 times before anyone came out to look at the issues, and by that time it was around 1am. In the end we were told our only option was to change rooms but it was very late and none of us had the energy or desire to change rooms. Especially when they offered a room clear across the other side of the hotel.
After that we decided to go to bed finally and once my friend lifted the covers we uncovered this horrendous large yellow stain (not entirely sure what it was but you can take it for what you want). Nobody slept on that bed that night .
Terrible terrible experience. The Unilocal reviews for this hotel seem to range from hit to complete miss so we decided to give the hotel a try.
NEVER AGAIN!

My wife and I got solicited on the street for the time share. Was told we get a bunch of different gifts for sitting through a 90 minute presentation. The guy talking to us was nice enough but the presentation went for more then 2 and a half hours and after saying no repeatedly his boss came over to try and sell us by then we where completely fed up with it and whats sad is I said me and my wife would consider in a couple years, I was being honest as we can’t afford something like that now as we just got married this week.
I would have given them a good review and possibly signed up in the future as the condo room are goregeous and the deal made sense, but after today though and only getting half what they promised I will never stay there or sign-​up for anything and make sure to tell my friends to stay away. After I said no for the third or fourth time It should have been thanks for your time let me get your vouchers not let me sell for another 30 minutes and try and pressure us into something we didn’t want and if I had not get irritated with them it would have been even longer.
The manger at guest service at least offered a couple tickets and a small food gift card as an apology. He was very friendly but not enough to give the place two stars.
I dont see a way to reply to comments so Ill do it here one of the incentives we were offered was 200 in gambling credits we never got. We were told we have free tickets and then had to pay for a box office fee for the tickets we were given as an apology. Most frustrating thing of all was how rude the time share guy boss was too us. As soon as she realized I wasn’t going to say yes she stormed off and the timeshare guy who was still trying to make a sell was then arguing with my wife even though he knew we weren’t going to say yes.. We will not go back, earlier on he kept talking about how important customer service was and then did the complete opposite. In the end I can’t trust your staff so one star.

Room was ok. Phone didn’t work, shower dripped the entire time. Check in and check out took forever! Complained and my fees were adjusted and then sent me a bill in the mail! Drinks at the casino bar were terrible and service was horrible. Worst group of «working girls» roaming the floor on Saturday night… scary. Timeshare sales people constantly jumped in front of you repeating their pitch as you went from casino to your room.

Note: it is 2am and I have slept about 30 mins since I got here.
This hotel is a complete nightmare. How it is «over-​sold» is a total mystery. The moment I arrived, I’ve had issues. My check in experience was awful… they claimed that I only had a room for one night even though my company’s travel department had me booked for 4 nights. They claimed When I finally did get to a room, it was filthy. No one had been in there to clean it since the last people left. I’ll post pics. When I went to complain, they put in me in one of their suites. It’s a gorgeous room… WITH NO A/​C! Also, the toilet won’t flush… Fun times! Once I post this review, I am packing up and moving to another hotel.
Westgate, get your sh*t together…

3.5 stars
I’m glad I didn’t read Westgate’s reviews or looked at their Unilocal pics before checking in; I would’ve ran in the opposite direction, but thankfully, my group didn’t experience any of the negatives documented on Unilocal (except for a poor wipe down on the surfaces in the room my companion booked.)
Some rooms are renovated, others are not. I stayed in both types of rooms, and honestly, they were equally modern looking, clean, & acceptable for a second stay. The un-​renovated room was more spacious, but there was a weird, gargling sound in the bathroom sink.
Friendly staff; someone even walked us up to our room to make sure everything was in order & to our liking.
An a-​ok stay, but probably would not book this hotel again because: food options are horrendous from what I could see, parking is across the street rather than in the same building (yes, I’m lazy, especially in 107-​degree heat!), & apparently this hotel attracts some thuggy-​ass patrons. My friend said she didn’t feel safe playing in the casino solo at 3am.

From the parking lot alone. It does not lead or link to casino like many hotels on the strip do. Place looks classy as you walk in until you get a herd of staff coming up to you hungry to make you purchase their timeshare. So annoying. Look, I know your trying to do your job but when you see a guest carrying heavy luggage and sweating from walking so far away from your far far away parking lot in 104 °F heat, DO NOT stop them asking how’s your day and if you want a free show. Really?! Now?!
Walking further in, another herd of staff will try to come up to you, again!!! Seriously?!
Checking in was ok. Lady said they don’t have any king size beds ready yet. So either we wait to check in later or settle for 2 queens. Do i really need more problems? Im tired so i settled. She then stated, «ok, I’ll put you in our newly remodeled rooms in the other tower.» Ok, thats better. The room was roomy and clean. New carpets hut some of the drawers from TV cabinets were open. Someone was in a hurry to clean which scares me Probably understaffed and thats why i didn’t get the king bed i booked.
Going into bathroom, it did not match the room itself. It looked like the hotel rooms you book like Travelodge or Motel 6. Tub corners had mildew/​mold stains along with seams on floor around it. The patch work paint on tub itself but had new walls. So the so-​called remodel was just a little update more like.
Trying to get a goodnight sleep, i wake up to drilling and hammering at 8am! Great, this really did it for me. Poor management or no common sense staff. Why would you put guest in surrounding rooms being remodeled?! Do you not want returning guest or what? Guess not. Just told my friend to cancel her stay here next week and book somewhere else!
Lastly, as we check out (along with each time we walk out of elevator, again in middle of casino and again near doors) that you will get at least 2 – 3 separate times being harassed by timeshare people! That last time someone did as i checked out, I simply stated «Not after how my stay went»

My room is the social/​overflow room that’s used for conference receptions. It has a bed that folds up to the wall. It also has a couch, a round table with four chairs, a comfy chair, and for good measure a desk chair, but no desk. There are three sinks and a fridge too.
Considering the $ 50/​night cost, it’s pretty cool.

Much Better Options Than This Hotel.
We were offered and nice deal on a room for 3 days. We feel the Hilton did a better job in keeping this hotel updated. The rooms definitely need some help. We heard numerous complaints from people while staying here, such as they can’t get issues with their room taken care of. It was a good thing we did not spend any money on our rooms. They were just ok, and showed their age. We had 2 rooms combined as a suite. One room showed being updated and the attached one was definitely an old room.
The bathrooms were both challenging for water pressure. It was really hard to take a nice shower and actually get wet in these showers.
No coffee maker, you will need to go downstairs every morning and battle the line to get a cup of coffee to start your day.
It is also challenging getting just a casual bite to eat. Their Sports Betting area Deli has changed hours and has less to offer as to when it was owned by Hilton. We used to enjoy this place in the past, now it just is not as great as it once was.
As for the casino, if you come here to play in the casino, there is not much to play there. The slots are outdated and the table games are next to slim and none. They only open the back bars on a Saturday night. We used to like to sit and play some video poker in the back bars. They added one up front and it seems like that is the only one they want you to use. They took out a nice amount of slot machines adding this bar and one in the sports betting area. We used to like their higher limit slot area, and that has all but gone away, not much there anymore. Payouts on slot machines are very limited. You will not hit the big one here. We did not see anyone hitting any type of jackpot during our stay.
Not sure what audience they are looking for here, except to try to sell you their Westgate time share crap. You are haunted constantly when walking in the hotel. If this hotel is an example of their other properties, you would be crazy to even thing about buying into anything they are trying to sell you.
Only positive points staying here is it is on a monorail stop, and the pool and fitness center are nice. The sports book is the best in Vegas.
Bottom line, the Hilton was a much nicer place to stay and play at then, and Westgate has really ruined this property. There are much better options to goto then here. For the same area and a nicer place to stay, I would suggest the SLS. It is a new hotel and they really are catering to getting regulars to come there with good deals. It does have a younger draw with the night clubs, but all age groups can benefit by staying there as compared to the Westgate, without the annoying sales pitch you need to be nagged at while walking in their hotel.

Very happy with my room
AC work perfect housekeeping every morning very clean room
I stay for 3 days and I’m very happy
(memorial day weekend)
I hope my review helps you?

Bad experience. Took my boyfriend to Vegas for his birthday. Went to this hotel because a friend said how nice it was. First we got there at check in time and the line was extremely long so we would miss our 5pm spa appointment. So we waited until after our spa appointment and dinner to check in. Checked in and I purchase the concierge level room, which was supposed to be upscale room on floors 25 & 26. We got to our room which was basic and on the 12^th floor. We paid $ 10 tip to bell hop to take our things to the new room. Went up to the 25^th floor only to still be in a basic room. I paid $ 200 for a basic room that I could have got at motel 6. RIDICULOUS! Never again. Had no time to make changes again as we had to meet with friends for his party at 9:30pm. We were already delayed due to first screw up. No compensation no NOTHING!!!
In addition to this, the harassment of the timeshare people in the halls is extremely overwhelming.

On our way to the Westgate, our cab driver told us: «Best sports book in Las Vegas.» He was right.
The sports book at the Westgate is huge and two times larger than any other sports book on the LV Strip.
There’s a large bar nearby and a good little deli for steak & cheese sandwiches.

We stayed here for 2 days and it wasn’t that pleasant at all.
1) the people in the lobby hallways trying to harass you to sell some kind of package or deal. Every few step is someone stopping you rudely.
2) we had adjoining room and one of the room’s cable wasn’t working at all. We called downstairs the first day and they said someone would be up shortly. 2 days stay, nobody showed up. Still no cable.
3) bathroom water wouldn’t stop running. It was so loud and annoying. Again, nobody to came to fix it.
Overall, I wouldn’t want to come back here again.

PASS ON THIS ONE! despite any advertised discounts. I will never stay here again, came with a friend and we are very disappointed.
There’s dust all over everything in the room, bathroom sink won’t drain properly, there’s a busted vent gaping open in the shower, wallpaper hanging in the hallways and dishes line the floor for days on end. We had to call a tech to fix the heat in the room, and the hot water is hit or miss. Oh and
Wifi is an extra $ 15/​day. no coffee machine in double room and bottle water in room is $ 4/​bottle
I will say if your in Orlando there properties are top notch, but pass on this one in Vegas I can’t comment on the other Vegas location

Our room is directly above the AC units and trash area, so our view consists of trash. And people moving trash. And we get to listen to a horrible buzzing sound and vibrating walls ²⁴⁄₇.
Speaking of AC units, the heater in our room does not work. In fact, if you set it to warm up, it turns the room into an arctic tundra. SUPER fun.
We’re on the 7^th floor, and they are currently doing major construction. Construction workers are coming and going all day, exposed wiring can be seen throughout, and an absolutely terrible smell comes from the construction area, which is very unsettling. Every time I walk to the elevators I get stared at by the closest 5 construction workers too, and we get to hear the noise all the time.
Today, the water has been shut off for «maintenance» and it is unclear as to when it will be turned back on. Yay, no flushing toilet or water in the sink to wash hands. Best part is that they DIDN’T TELL ANYONE. I love sitting in my own filth unable to take a shower after working out because no one announced to the guests that they would shut the water off for half the day.
Our room is extremely dark with poor lighting when all of the lamps are on. Speaking of the lamps, they all lean to the side. Like they got them at Big Lots. Cheap and tacky!
The pool area closes at 6pm which leaves little time to use the spa, which is crowded between 5 and 6, so you don’t really want to use it anyways.
There is no coffee pot or microwave provided in the rooms, smart, since they want you to buy coffee and food downstairs for outrageous amounts of money. Really? You couldn’t spring for a coffee pot and some cheap grounds?
Our neighbor has decided to smoke in the non-​smoking room, and the smoke has come into our room. When I called the front desk, the immediately transferred me to security without letting me finish what I had to say. I called back several times, and front desk picked up the phone (I could hear them talking in the background) but then HUNG UP ON ME. I walked down to the front desk and stood in the check in line, and all the girl had to say was «I’ll make a note of it so you won’t be charged for the inconvenience». Girrrl! YOU should be charged for hanging up on guests and not offering to move me, and even insinuating that I would be charged in the first place.
All of the food options in the hotel are extremely expensive. But I guess that is to be expected in Vegas. But not only that but they also open late and close early. Room service staff is also rude, slow, and unhelpful.
The hotel really isn’t in a good location in general, there’s no easy access to other food places unless you have a car or want to take the monorail to the strip for more expensive food.
As far as the International Bar in the casino goes… EPIC FAIL.
I ordered a Midori Sour and I kid you not, the bartender put ½ oz midori and filled the rest of the glass with PRE-​MIXED MARGARITA MIX. W.T.F. Husband ordered a whiskey sour…1oz whiskey, rest of the glass ALSO premixed margarita mix. Dude, that’s not how you make those drinks, and I can’t believe you charged us $ 15 each for that crap. What a rip off.
The deli area was closed this morning according to the female employee working there. Even though the sign said they were open and the menu says breakfast is served until 11. Seemed to me the employee was just lazy.
Basically, I would recommend coughing up the little extra cash to stay at one of the other resorts like the Luxor.

I don’t care about the room, which is ok, and the casino, which is ok, but they won’t let ANYONE deliver to the hotel. At any time. For any reason.
I just tried to order Pizza Hut and got a call from Pizza Hut saying they cannot deliver here and then canceled my order.
So I called the hotel, from my room (0), and he said they cannot deliver because security wont let them on the property. I asked why and he said «that’s the way it’s been for years.»
Seriously, Westgate? I’m hungry and the only place I can get food is your shitty little sandwich shop. I want pizza. At a reasonable rate. And your Pizza Hut is closed at an unreasonable hour especially for as much pot as I’ve smelled here.

My recent stay at the Westgate LV was in a Concierge Level Signature room.
The check in process: The clerk was very accommodating, extremely friendly and made sure everything was correct as far as my reservation was concerned,
The Room: The room was wonderful. …they have something called «BeyondTV» in the rooms which is a very unique service… the bed was very comfortable and I liked the décor.
since it was a Concierge level room we had access to the …
…Concierge Lounge: This is a GREAT amenity, most hotels do not have this anymore, The provided breakfast, evening hors d’oeuvres and complimentary bar was all great and worth it.
I ventured to the International bar in the casino afterwards to play a little, but one one thing i was turned off about was when the bartender stated «we can’t comp Jim Beam… just house whiskey» when i was playing… Ummm ok… Jim beam is far from top shelf whiskey and I’ve never heard another hotel ever say that but whatever i guess… and the drink prices are higher than you may expect too just FYI.
All in all I love the major improvements theyve made to the place, The elevators are still a bit questionable at times and YES Westgate is primarily in the business of timeshares so you will be greeted quite frequently, sometimes even persistently, when you hit the lobby to get you to go to a presentation… but you still will have a fun time just as i did.
Its a nice hotel, i’d stay again for sure!

Dirty, run down, and harassed repeatedly — like by two or three people every time we walked to the room — about buying in. Won’t ever be staying here again…

First time in Vegas, we arrived 01÷14÷16, it was a trip for my GF’s bday, booked it stayed here, upon first arrival after our 5 ½ flight we were exhausted, and it was late but the staff was still wide awake and greeted us, very professionally, I was pleased.
The staff wanted to give us a room with a better view but they were all booked, no prob. We went to our designated room, and found out that the TV did not have service? Went downstairs, the staff upgraded our room and apologized for the inconvenience. We now had a premium room, and MAN WHAT A DIFFERENCE! It was beautiful, felt luxurious, we loved it, but… TV still didn’t work lol, no service…
Next morning, went downstairs to check out breakfast, a lady asked me as we were eating if our TV worked? Said no, and came to the conclusion that this was hotel-​wide, the reception was just out, terrible inconvenience since it is a «resort» hotel.
As we were going back up to our room that morning, we were tricked. a receptionist came up and asked if we received our «free» gift? We said no, and then the topic of TIMESHARE came up, with them offering us a dozen different things if we sit through a presentation, we politely said no after listening to them… that was only the beginning!!! Every 20 steps another person HARASSING US! By the third day I was terrified of walking past them, sometimes literally closing my eyes because it was so annoying! As found out that we weren’t even eligible to participate if we wanted to which we didn’t because you have to be 35 for males, and 30 for women if your unmarried, neither of us are.
I get that it’s a resort but this was the most annoying thing in the entire world, I lie to you not, I was disgusted, the sales tactics are TERRIBLE and border line harassment!
I’m not sure if I will ever stay here, oh btw I stayed here for four days, and everyday I checked the TV and asked receptionists if the TV worked they said yes, but it never did… they have zero accountability because NO one COMP’ed you for this inconvenience, SPA was under renovations… I think they disconnected the TV’s so people would go downstairs and gamble honestly and waste your money, because if your not out exploring your in the room watching TV, and if that doesn’t work then your downstairs gambling, probably another sales tactic!
I’m planning on going back to Vegas in May for my birthday, I don’t know if i’ll ever stay here again, because of the harassment…

As every comment posted, harassment level high. Ask for directions big mistake. Can’t just tell you what you want to know. Air conditioning in room sucked. Did not blow cold and this was winter. Had it been 100 degree summer day…
Tub shower moldy caulk. Nice steamy hot water so I give 2 stars for that.
Food was convenient without long lines but mediocre buffet for breakfast and dinner with a high price to pay.
Alas you receive a 2 for 1 coupon for one time use but that is because you are charged a ridiculous resort fee.
Be sure not to drink that bottle of water they do kindly left for you. $ 4.00 charge for that bottle of water.
At 10:45 pm the maid opened our door even though we had the do not disturb card in the keycard slot. Lucky my husband did not shoot the intruder because we were in bed.
Room cleaning at 11 at night WTF!

For a «Resort,» this hotel does not pass the test for me. The night we arrived, the water in the hotel was broken so we had no water upon arriving. After driving for many hours, we were all tired and just really wanted to take a shower. We thought of using the spa, but since that was under renovation, we were out of luck to find ways to relax. What made matters worse was the fire alarm going off early in the morning for no apparent reason. The lamp in our hotel was broken and the poor mechanic had to come upstairs 4 times to try to fix the lamp with another one.
At breakfast, one of our waiters was extremely rude to us. We sat at the table with family and he constantly gave us sarcastic comments during breakfast. Definitely not cool!

This is a smaller casino that isn’t easily accessible from the strip other than driving, taxi, or monorail. They have okay drink service but you have tacky and annoying time share hucksters bothering you on the way in and out of here. I can’t really think of a reason to come here unless you’re seeing a show, staying here, or I guess you want to visit every casino in Vegas?

It gets a bad rap! It’s pretty nice here! It’s location isn’t great, sure. But price is good. Staff is helpful and nice. Building could be in better repair, and house keeping literally cleaned our whole room but left our stack of dirty towels (which we collected for their convenience). All in all, a very decent experience

This review should be ZERO STARS. What a horrible guest interaction with hotel security. I was simply trying to deliver a pizza to a guest… and security tried to trespass me. I was wearing a shirt and tie with my suit jacket in the back seat.
For them to try and trespass me is absolutely absurd. I have never been so embarrassed or have felt more violated than this experience. These archaic dinosaur policies of this once great and historic landmark of the Las Vegas skyline will make this hotel continue its downward spiral. This is why the property has changed hands several times in the last few years.
The CPA’S need to realize that in order to satisfy guests and locals you need to service them… not harass them. To all the front office staff… I am your neighbor, i live in Vegas just Like you do. To treat a resident of this great city in that manner is unbelievable. I will never step foot or recommend your place ever. Keep these business practices up and you will follow the Riviera in LV history.

Management needs to work on cleanliness and needs to be remodeled. We got a room in the north tower. The room needs a lot of work. Carpets are old. Beds are old. Trying to only touch bed sheets that presumably are clean.
We’ve been staying here since it was a Hilton. The hotel is old but was cleaner. Problem is hotel is old and needs to be renovated.
Also, service from staff over the phone is terrible. They’ll point blank hang up on you and have an attitude.
I haven’t had issues with timeshare salespeople. Just don’t stare at them and keep walking. If you hesitate they’ll approach.
It’s a nice, old, hotel that was once the largest in the world and some sections need to be remodeled. Ask for remodeled rooms and you’ll be okay.

My first visit to Vegas, I stayed at the Las Vegas Hilton– this was way before the thought of living here ever even entered my reality. Two name-​changes later, this spot is so similar I can intuitively find everything on property, it feels like absolutely no time has passed– particularly in the sports book, which is still broadcasting in SD.
Location is pretty spread-​out. On-​site gym has been replaced by a tattoo lounge and relocated upstairs to a smaller space (still outdated). Self-​park is a large, spread out maze. The on-​site Pizza Hut and donut shop are now closed (not a welcoming sight entering from the parking lot). Definitely a budget option for vacationers.
The close-​to-​Strip convenience and the monorail are the only main benefits to staying here. Most recent addition to this casino is their Elvis exhibit– with a whopping $ 25 entry fee and few to no discounts available. It will probably be another few years before I stay here again.

We have stayed at this hotel several times over the past few years and have never had many complaints. We recently booked a nights stay on Dec 12, 2015. Upon our arrival for check-​in, we noticed that it took several minutes before we were called to the check-​in counter. There was only one person in front of us, and many staff members behind the counter.
After we we checked, and made our way to the room, we were were approached by several people within the lobby who were trying to trick us into some sort of a time share. This happened three separate times during our initial approach to the elevators, as well as every time we walked through the lobby area.
I paid for an upgraded room that had supposedly been recently refurbished. It was a non-​smoking room, that had a strong odor of cigarette smoke inside. The shower faucet was not working properly. The heater did not work, only blew cold air. The light fixture in the bathroom was falling down from the ceiling.
We were very dissatisfied with our stay at the Westgate.

Tuve una mala experiencia con la limpieza de la habitacion, pero el manager del hotel se disculpo y elimino los fees y regalo un valet para el buffet del hotel que esta bueno!
Detalles asi de una buena administracion, hacen olvidar malos ratos!
Tiene estacion de metrorail, si lo recomiendo!

This is a good reliable hotel, near the Convention Center and at the part of the Vegas Strip near the Wynn, Encore, Venetian, Trump, Treasure Island, SLS area, really close to what now used to be the Riviera. If you’re attending events in that area, this is a good alternative for lodging, especially for pricing. I was able to book a room here for $ 38/​night via Orbitz. However know that there is a $ 28/​night «resort fee» so after taxes and fees my all-​in came out to $ 70/​night which isn’t bad compared to their peers in the area. It’s walking distance (or a $ 10 each way cab ride) to the strip.
They have an innovative offer too, where for every night you stay where the staff would change your sheets and clean your room if you do the «Go Green» option, you waive the request to get your room done and they’ll give you a $ 10 voucher used towards food, drink or merchandise every day (for a 2 night stay ‘tho, that equals 1 voucher as an FYI). Not a bad deal when you think about it.
The room came with a fridge for free to store your own cold stuff, which is nice, since even The Wynn doesn’t have that without a fee or having it loaded with their own stuff they want to sell you.
The room has free but unsecured WiFi as part of the resort fee, as well as a gym and pool that is part of that $ 28 fee.
It’s in a safe area (‘tho to get from the strip to the hotel at night you may want to take a cab or Über) that is convenient to walk to. I’m not sure if there’s any courtesy shuttle or not.
If you’re attending an event at the Convention Center this is actually the perfect and best hotel to stay at.
The rooms are clean, spacious and no-​frills. The TV’s and channel reception are a bit sub-​par, but it’s rare to care to use the television when in Vegas anyway.
The bathrooms are nice but have the shower/​tub combo (stand in your tub to take a shower as opposed to an individual shower stall). Mine had some random hairs (from previous guests) in the tub/​shower, which doesn’t freak me out but may disturb others.
You can check out via your TV, that’s a helpful hint as opposed to standing in the live line downstairs for in-​person check out.
I’d recommend this as a hotel worth $ 100 (all in) or less per night, so if you see a rate at $ 75 or less, and most other hotels are over $ 100, this could be the place you want to stay at.
It’s the type or style of hotel you’d take your wife or family, very comfy, casual, practical and convenient… not necessarily for your mistress, girlfriend or a hot date you want to impress with polish and prestige.

From 9÷20÷15
We came to the Westgate after the Las Vegas Tattoo Expo to walk around see what restaurant options they have in this hotel-​casino. The Westgate is right next to the Las Vegas Convention Center, on Paradise RD. This place looks kind of 80’s-esk in appearance with its décor and all of the chandeliers hanging throughout the ceilings, but it was still nice looking and clean inside this casino.
There were a bunch of Asian restaurants like Benihana, Riki Tiki Sushi, and Silk Road Asian Bistro. Also, there are other options like Edge Steakhouse and some other eateries. There are a bunch of shops and of course gambling. We did not end up eating here, but will definitely be back next time since we now know what restaurants we want to try out for sure.

Wow, was ist aus dem alten Las Vegas Hilton geworden… Es ist noch kruscheliger und unaufgeräumter als früher, am hellichten Tag wird im Casino großflächig renoviert. Ansonsten aufgrund der Lage direkt an der Messe immer noch unschlagbar (10 Minuten zu Laufen in die Hallen) — aber nur aus diesem Grund zu bevorzugen.