Sprint Store

I wish I could provide a lower rating worst fucking store and experience I have had… Made an appointment for 12:30 still had to wait 40 mins with an appointment and they said it would take atleast 2hr for my product to get fixed… The lady ahead of me has been waiting 3 and a half hours so far

This is by far the worst Sprint store I have ever visited. I originally went in because my LG G4 stopped working. The guy who helped me, JJ, started working very quickly and did not explain anything to me. He had a very careless attitude and I had to ask for him to explain what I was signing. He breezed over things and I had to be very pointed in my questions to get information out of him — no, my activation fees for switching back to my old Note 3 (since I needed a phone to get me through until my replacement arrived) would not be assessed. He also informed me I would receive a phone call when it arrived, which was quoted to take about a week.
About four days later I called them only to discover it had arrived the day before. I went in and, thankfully, I worked with another person. He was extremely helpful and informed me that I was eligible for a free tablet and a plan change which would make my overall total every month cheaper by $ 5. I took his advice and got the tablet.
Last Thursday morning, about two days after I received my tablet, it would no longer turn on. I was leaving for a trip that morning so wasn’t able to get in to have it looked at.
Fast forward to today. I discovered my upcoming bill was $ 50 higher than it normally was, with an activation fee as well. I called the Sprint store and, unfortunately, got JJ again. He gave me a very careless attitude and said I needed to come in (he did not offer to setup an appointment).
When I arrived, JJ was the one greeting people. I asked to speak with the manager right away (since they had messed up my bill). He refused and informed me to get on the wait list. 1.5−2 hours!!! I explained I have an escalation (I have dealt with countless Sprint problems in the past) and I shouldn’t be penalized for waiting that long due to a mistake his store made. He explained the manager was with another customer and he would talk with him. I asked he let me know how long the wait will be after he speaks with the manager. He never got back to me.
I sat down and talked briefly with the woman sitting next to me. She commented on his attitude as well and we discovered we shared the same dissatisfaction with that store. I called customer care to talk with an associate who tried to help me by speaking with a rep in the store (I literally handed my phone to the store rep who talked with him — then promised to get back to me after speaking with the manager. He didn’t follow up either). The customer care rep escalated the call to his supervisor, Alex. During this time, I discovered another group of customers who were also on the phone with customer care to file a complaint and attempt to resolve their problem.
After talking with Alex, my name was called. I kept Alex on the phone while working with Bryce. Bryce explained the manager was not available. Alex then asked to speak with Bryce. Bryce took my phone in the back so Alex could speak with the manager, Chuck Anaya, directly. Bryce returned a few moments later and handed my phone back to me. Bryce helped to what I felt was the furthest extent of his ability and should be praised for having to take the brunt of the frustrations caused by his manager (who, I found from other customers, was not showing himself at all — everyone commented that he was hiding in the back). Bryce did not know the name nor contact info of his district manager (when I asked) and stated he had never seen that person in the store. Alex was unable to look up that info either, but did ask for the manager’s full name to note in my complaint. Bryce explained my bill, corrected what he could (Alex credited my activation fee and lowered my tablet plan as well), and immediately replaced my tablet. I left somewhere between an hour and a half to two hours after my arrival.
Multiple problems identified:
— There is no escalation channel customers can use in the store to resolve legitimate, escalated problems.
— Customer care gets me someone in the Philippines who’s restricted from viewing important information or having the ability to directly contact the store to resolve problems.
— The manager, Chuck Anaya, refused to help anyone when there were clearly upset customers in his store.
— JJ, the associate in that store, has absolutely horrendous customer service skills. He should be terminated or placed into a position where he can’t (or isn’t allowed) to interact with customers.
— The other associate who talked with Sprint Care (NOT Bryce — I forgot to get his name) never followed up.
— The associates in the store don’t know (or aren’t allowed) to give customers their District Manager’s name or contact info.
— The overall dissatisfaction of the other customers in the store has pushed me further to strongly consider porting my number to another carrier.

I wish I could give no stars at all! Went in today after making a reservation to upgrade my phone and sign my new 2 year contract. I talked to Bryce and he told me it would be a 30 min wait, I said okay and sat down. 40 min later I asked if they even had the phone I ordered online at all and I was told yes but there’s one person left in front of me… So I said «awesome I’ll wait» and sat down. … An hour and a half later Bryce calls me up and goes to the back to grab the phone, he comes back to tell me they don’t even have that phone at all and it’s weird that it let me order it online for this store… So why did I wait an hour and a half for you to tell me you don’t have the phone when I already asked you to check if you have it an hour ago??? This was insane to me! He then offers me the silver version and I said «oh of course, I thought you had none at all» so he goes and grabs the phone and then says «that’ll be $ 150.00» … I explained im using my 2 year contact upgrade and that it should be free. He says «that’s when you order it online, you ordered the red one online, not this silver one. The store on farm and Durango has a red one if you wanna get online and order from there. I already called ahead and they said they have it and are slow so you can just pick it up» … Not good service at all but okay I guess I can do that. I called that store he told me to go to and they told me no one from that store has called at all and it’ll be a one hour wait at the farm a Durango store. Clearly BRYCE at the Rainbow and Lake Mead location never actually called the other store for me what so ever but anyways I said «okay I will be there in an hour» I went and there was a 2 hour wait… Told the guy the situation and he said «wow I’m so sorry that’s horrible. But unfortunately there’s a long wait right now and I can’t help you first and make everyone mad so you can wait or come back tomorrow» … I didn’t yell at a single employee during this process from 3:30 — 7:30 and I’m very proud of myself. Sprint need better customer service training ASAP.

Such a waste of time and energy going to this store. I stopped by on Monday to upgrade my parents phones, talked to one of the techs and he said everything was set on the account and all I had to do was go pick up the phones from my parents to switch them out to the upgraded phones. As soon as I picked up the old phones, started to drive back I got a call from Bryce (the tech who was helping me) stating that they didn’t actually have the phones in stock at their store, but that he would go ahead and order them for me. I said that was fine and I was already driving back to the store so if he needed me to sign anything, I could easily do that. He said it wasn’t necessary and that the phones would arrive at the store in 3 – 5 days. I called back Thursday to see if they might have gotten them in the store, spoke to someone named John and at first he told me the phone orders were never placed. He asked me who had helped me in the store, I let him know, he placed me on hold, and when he came back on the line he said «I was looking at the wrong thing, I see the order now and they should be here tomorrow.» Before heading to the store Friday afternoon, I called again just to check on the status of the phones and once again I was told «the phones were never ordered.» I asked for John and all he could say was «I’m sorry but the phones were actually never ordered» after talking to him for half an hour, he finally was able to find a store in Las Vegas which had 2 of the phones that were suppose to be ordered. He called the store and asked them to hold the phones for me, I called the second store and asked them if they could hold the phones until Saturday because my father would be home after the store would be closed on Friday. After the second store told me it would not be a problem, I felt a little more at ease about the situation. Saturday once again I called the second store to make sure the phones were still there, they told me that the phones were sold, I told them the entire situation again and then was asked to be placed on hold. I was on hold with that store for an hour and then finally decided to call the north rainbow store again to speak to John. His attitude was extremely condescending «I know it was our fault for not ordering the phones, but I did find you a store with the phones and I told you to go to the store that same day.» I was dumbfounded at how rude he was being even after the tried to pawn off his customer service issue onto another store. Don’t waste your time coming to this store, absolutely the worst customer service I’ve ever experienced.

Super friendly and professional staff, Norris is a nice and easy going sales representative and took care of all our needs, they went above and beyond to fix our broken phone and get all our contacts out, thanks again to the store manager and Norris for your help !

Hands down, the BEST Sprint store in Vegas. Ive been with Sprint for 5 years now and I have always done my business in this store. Went in and upgraded my phone to the latest Galaxy Note 5. Liz helped me. Start to finish, she was friendly and was focused on getting me the best deal on the phone I wanted and making sure my accessories matched my personality and lifestyle. You must visit this location. You will not leave disappointed.

This store is by far the best Sprint store in Las Vegas. Lets be real, all phone companies are going to be expensive, but Sprint is the one that so give you the most for your money. Louis was the lead floor supervisor who hooked me up, today. He was very personable, funny, and didn’t play any games with me. He immediately looked for the best plan and deals for me, right from the start, making sure my accessories and plan matched my personality and lifestyle. And he respected me for being a Sprint customer for 5+ years
Awesome store. You’re a grumpy person if you don’t love how they treat you here.

So I don’t normally write reviews, however I must at this point because I had the best experience ever at this store.
Was in Vegas for the 4^th and had to get a new phone because I my phone would not charge. So i went to the nearest sprint store (like 2 hours before close on the 4^th of July) and was greeted by the sweetest young lady (I don’t remember her name, but she was AWESOME!)
I was helped by a delightful young man named Norris and his manager Luis… I will call them the dynamic duo!!! I left with more than I came with and can attribute the 4 four star review to amazing Customer Service! Job well done guys!!!
I would have left 5 stars if I didn’t have to pay anything :) (there were ants by the window and I hate ants)

Horrible customer service.
I came here to buy a cell phone. I walk in and the girl who is supposed to be the greeter, looks and me and doesn’t say a word. She actually had two earphones in and was watching something on her phone.
I waited by the cell phones I wanted for about 10 minutes hoping somebody would help me. In this time several of the sales associates walked past me. Finally, I had to go up to the front desk to be put on the «list» to be helped. It took another 30 mins to get helped.
I did not end up getting a cell phone from Sprint. Instead I got one from Bestbuy, AT&T!
I don’t recommend this place.

Everything takes forever. Omfg
Waiting for a phone to come in. Give me a break yall. let’s get with the program people.
The store is clean but really need more customer service people…

I’ve been a Sprint customer for more years than I should be. But despite the dropped calls, bad customer service and ever changing rate, I stay, I think this is has to be the last straw for my relationship with Sprint. I will never go to this location again, it has to be the worst Sprint store on the planet… no in the galaxy!!! If you can avoid it please do.
I ordered a new Galaxy Edge 6 phone online, I had it 10 days before the camera flipped upside down (a Samsung Issue). I went to this Sprint store and was told I activated the phone on 4/​11, which I knew was impossible because I didn’t get on the phone until ⁴⁄₁₄. I told Kevin I couldn’t have activate it because I didn’t have the phone on ⁴⁄₁₁. He said he would order me a new phone because I had insurance on the phone (because I couldn’t swap because according to Kevin, I had it longer than 14 days). I didn’t agree with what he said, but I took his deal, left and called customer service who gave me a reference number and told me to go back and get a new phone because I did indeed activate it on ⁴⁄₁₄ and they should have swapped out my phone. I went back the next day and spoke to Shay and Humberto who told me conflicting stories, I offered to give my reference number from customer service, but they said it doesn’t matter what customer service told me, because they don’t follow the same rules!!! They disagree with what the other was saying, so I spoke with the manager who said he would swap my phone, but couldn’t give me a Gold one and offered to give me a black one. I declined his offered and walked out. I went back on Thursday to pick up my ordered phone and spoke to J.J. who asked me why didn’t they just swap your phone? I was livid!!! J.J. went to the back and gave me my phone and said he would just swap it out and not use my insurance. Which is what they should have done in the first place.

The service is horrible!!! After my contract is over I’m going back to AT&T. Never coming back to Sprint!

Sprint has the worse service ever! Very consistent with Dropped calls, slowwwwwwwww Internet, and bad customer service. Why deny your bad connections when I call? They would say that I’m wrong when I complained about not being able to receive any calls or not being able to connect to the Internet! Can’t send photos or text because of the bad connection. Horrible service!!! HORRIBLE! what’s the point of unlimited data if we can’t even use it??!

I’ve been a Sprint customer for 3 months and each month I have to call either about the service or the bill. I have never successfully driven across town without a dropped call, it’s constantly on roaming even though there is a cell tower less then a block away from my home. Honestly a good 80% of the time it sounds like I’m speaking to someone under water horrible reception. Thankfully I can drop this plan whenever I want and have yet to rid myself of Verizon.
I went with sprint to save money, that’s a laugh, as I’ve yet to see the savings they’ve promised me.
Will be returning to my Verizon service as it is top notch compared to the actual usage of the cell. No dropped calls clear as a bell and lightening speed when it comes to the internet.
I am frustrated to the point of writing my first Unilocal review.

Good guys taking care of this issue fast! Got in, no wait and taken care of no issues getting my problem resolved. Falls short of 5 due to cleanliness. But thanks overall.

I was soooo ready to act a fool at Sprint. My daughter dropped her phone off to be serviced and when she picked it up, her SD card was missing. It wasn’t that the SD card was missing, it’s that she had all her Disneyland birthday pictures on it. Well, we went back 3 days later, again ready to act a fool. The technician stated that «he found it after she left and was so, so sorry for her inconvenience.» Well done!!! I would give them 5 stars… but they did misplace the card.

Normally, I have the worst reviews for this Sprint location. But when I walked in I was greeted so kindly and actually got helped pretty fast.
I needed to get a new plan started with my mom and brother. Aaron helped me get set up with a plan, unlimited everything & three brand new phones for a fair price.
The whole experience was outstanding! He answered every question I had (which I had a million) and really knew his stuff.
While getting the phones actived we had really good laughs and you could tell he truly cared.
We walked in planning to get bad customer service and walked out three happy customers with the new Galaxy S5 Sports.
THANK YOU AARON.
MY FIVE STARS GO DIRECTLY TOWARDS YOU.
HE’S THE BEST I HIGHLY RECOMMEND ASKING FOR HIM WHEN YOU GO TO THIS LOCATION! (:

The only reason I am giving this store a 5 star rating is because of the staff member Kevin. He was the most polite and knowledgeable Sprint person I have ever worked with. He made our trip very delightful and help us with quite a few decisions. We left the store and forgot our phone there. He not only called us to let us know it was in the store but was very persistent in bringing us our phone personally. You do not find too many people who care about customers as he does. I am not sure for the rest of the Sprint team, however I will be trying to steal Kevin in working for my company. He he reason you get 5 stars from me.
W

No, no, no!
I’ve gone a few times and since this is the most convenient I ended up here by proxy. This is the busiest store and it is also the most understaffed. I’ve had to wait for a hour for a problem that takes 5 minutes.
This last visit was just the worst. I got on the list and told the wait is 30 minutes or less. I figured maybe so, since the 10 people waiting could possibly be here for repairs than a billing issue. After waiting past the 30 minutes and seeing not one new client being helped I asked so how many people are ahead of me so I can get a more realistic idea of how long I will be. They couldnt tell me what the names on the list are there for and just said well there have been here waiting for hours, kinda miffed I was asking. I just wanted to know, so I can tell my family when to expect me home is all. I just don’t think the other person should have given a 30minutes or less timeline if that wasn’t even close to the truth. Crazy considering it was a Tuesday at 2pm when most people are at work.
2 people working billing, 2 people working in repairs, someone back and forth, and a person checking in people which is sort’ve useless when people can write themselves in. That’s not enough to do the volume.
I went to a different less busy store, and I was surprised to see they have double the people there, virtually no wait and apparently my problem with my work phone discount was just this paper I have to fax that they handed to me… so I actually didn’t need to be there and the check in person could have given it to me. They used to manually input it but apparently not anymore.
I would say, if it’s something that can be done by phone like a question do so as their customer service on there is rather good. If you have to go to a store, you can go to another like the Sahara/​Valley View one.

I’ve never had any problems with my phone that Sprint wasn’t able to fix.
I was in here the other day and got my phone upgraded. Due to the high volume of people waiting in line, it took me awhile to get it, but I think if people stopping coming in here to ask stupid questions, the lines would be shorter and faster.
By the way, the Galaxy S4 is the shizz and if you’re wondering what phone to get next, that one is where it’s at. It plays «Fruit Ninja» perfectly.
Most of their phones are really nice and work well. Except for EVO. That thing is a piece of crap.