Palm Medical Group

Great physicians and staff. Very professional they really care about their patients I definitely recommend this office

I want everyone to know where you will stand, as a patient, with this medical practice if you choose to go to them for any healthcare. If Dr. Nakhle was a world renowned Endocrinologist, I would still not become one of his patients. The rigidness of his policies and the apathy of his office staff serves as a shining example of how NOT treat patients.
Dr. Nakhle and the Palm Medical Center must be pretty hard up if they can’t find it within their power or hearts to waive a $ 25 cancellation fee for a new patient that has been UNEMPLOYED since JUNE 1, 2015. If they aren’t hard up, then they just don’t care or they have no humanity, no charity, no compassion, no benevolence, just greed. Here is my story…
I cancelled my first appt. with Dr. Nakhle because a potential employer called me 22 hours prior to my appointment with Palm Medical Group and wanted me to come in at the same time as my appointment with Dr. Nahkle the following day. I could not turn down this opportunity for obvious reasons. When I called to cancel, I was told that I would be charged a $ 25 cancellation fee due to my failure to give 24 hours notice (I only gave them 22 hours notice). When I explained to the office manager, why I missed the required cancellation time by 2 hours, she didn’t care. She simply stated «Dr. Nakhle has so many regular patients that have to wait 2 – 3 weeks out to see him that my cancellation (without proper notice) makes it impossible for anyone to be put in my slot.
So because I missed the 24 hour notice by 2 hours, no one at Palm Medical Center could call a regular patient to see if they would like to take that slot? Thus negating the reason to even charge a cancellation fee.
Gee, I guess my hair stylist has a better appointment system then Palm Medical Group. She would put her clients on a waiting list if she couldn’t see them when they wanted. She would also make a note if you scheduled an appointment but would like to be rescheduled if there was a cancellation. She understood that things happen in peoples lives, and sometimes people weren’t able to come in as planned so she had these contingencies set up. My stylist doesn’t require 24 hours notice, and she would NEVER insult a client by charging a fee for cancelling, especially if her client hasn’t worked in 6 months, and that having to give $ 25 for a cancelled appointment could mean the difference between her client eating that week or not.
Can’t say the same for Palm Medical Group.

Rude! They sent me a $ 25 cancellation bill for cancelling 23 hours in advance. They like many places require 24 hours. It was my first appointment and I explained my son was ill and I couldn’t have know sooner than I did. Because of their terrible attitude I never went in for a single appointment. I was never an actual patient and they still sent me a bill even after I disputed it the day I cancelled, so when disputing it again they had the same horrible attitude and were attempting to bully me into paying and told me I could never be a patient there if they waved the fee. I clarified I would NEVER want to be a patient after my experience and that I already was established with a diff endocrinologist. Pretty sure it’s illegal for them to bill a non-​patient. I never agreed to or signed anything regarding a $ 25 fee.

Havent even seen a Dr yet, but i can tell that they over schedule, as they seem to be so far behind, when asking how long you get «not long», and «this is normal like every other Dr.». Just so far not a good feeling, and think I may have to look around for another endo.

Terrible customer service! Never return phone calls. Don”t follow through on prescription re-​orders
Arrived 15 minutes for an appointment was finally called an hour and half later.
«Sorry — thought we had called you.» I checked twice about getting to see doctor.
DO NOT RECOMMEND!!!

I’m already not impressed. Unfortunately my doctor had to refer me to one of the doctors in this practice and I had to go. Health is important right? After today though I will definitely ask my doctor for a different endocrinologist. I’m not sure why doctors do not see you within a hour of your appointment. Sitting in uncomfortable plastic seats for over 60 minutes is not enjoyable. At the very least if you are going to make your patients wait to see you after waiting for over a hour in your waiting room make them at least semi comfortable. I’ve only seen two endocrinologist and they both have been mediocre at best. Also, when other patients that come after me get called back makes me wonder what is going on. I asked for an update and she said I was next which was a lie because two other people were called and they had come in 30 minutes after me.
Unfortunately, I did like Dr. Palal’s demeanor. It does not make me want to go back though. She apologized and told me that they had lost my file. Really? How can you misplace a file? I was called back after I had left a message to my referring physician to get me another referral. Funny how that works.
I guess overall I was actually never impressed. My doctor had sent the referral to them and I called them for a good week before they got my referral. My doctor had sent it via email and fax. I would definitely not recommend coming here at all as they seem very disorganized.

This is a medical GROUP, so, I am not sure which doctor the other reviewers are seeing, but, I personally am a patient of Dr. Klugh and she is WONDERFUL! I have been a patient at this group for just over 3 years when my prior endo, Dr. Litchfield, suddenly decided to longer accept Aetna PPO insurance in the midst of a plan year so I could not change my insurance to keep him. I found Dr. Klugh on Aetna’s online directory and the choice was based solely off of her close distance to my house (I live in Mts Edge). I have never been disappointed in the wait time to see her, nor, have I ever felt like I was just an appointment time and she needed to get done with me so she could move on to the next. I have heard from the desk staff that Dr. Klugh actually schedules her patients 30 – 60 minutes apart so she can ensure she has enough time with them. Most times when I call and leave a message for her assistant, I receive a call back that same day from the assistant, or, Dr. Klugh herself, but, most times it does roll over into the next day, but, so far it has been OK as it has never been an «emergency» (knock on wood). I have referred 2 of my girlfriends to Dr. Klugh and one just loved her to death, as I do, but, when her husband changed jobs she «lost» Dr. Klugh due to the insurance change, and the other was told Dr. Klugh was not accepting new patients at that time (about a year ago — not sure of her current status). All-​in-​all I am VERY happy with Dr. Klugh and feel she is one of Las Vegas’ best for Endocrine medicine.

I am looking into asking my regular Dr. to refer me to someone else. The shit hit the fan, whoop.
I came in for my 3 month check up and the same Dr. that I’ve been seeing for the past 3 months comes into the room, greets me, shakes my hand and walks straight to her computer. If I knew that all it took to be a Dr. is have a computer spit out solutions and a diagnosis, I would’ve become a Dr. too! Anyway, with my chart in her front of her face, and my current vitals in her hands WITH MY NAME ON IT, and she asks me what my name is?! Then she says «So, what did we do? What treatment did we take?» I don’t know BITCH, read it in my chart, maybe it will explain it to you!!! Then she proceeds to talk to me as IF I knew what the fuck she was talking about. To top it off, she has a thick accent… I’m BROWN, I’m ETHNIC myself, and I know what it’s like to be «different», BUT I have never given someone a dirty look because they cannot understand me!!!
I have not inputted your name here (Dr.) and I have not decided to at this point. But here are a few things that you could maybe do to «up» your game:
–Have/​Show your patients some compassion. The last thing your patients need is to feel like a number in your everyday schedule.
–Read/​Review your patients chart before you open your mouth. Otherwise, people start to lose confidence in whatever comes out of your mouth.
–If you tell your patient to «Call me anytime» and the actually do, do NOT make them feel like they are a burden for doing so.
Hopefully I will be saying «Bye Bye Palm Medical» in the next month. I don’t heart you, I don’t even like you.