Meineke Car Care Center

Every time I come to this location, they are up front and honest. Their only concern is getting you what you want and making sure you take care of what you need. Assistant Shop Manager Duran is one of the kindest people in this industry I have ever met. With a smile on his face, he takes the time to thoroughly explain the reasons why your car runs the way it runs. He gives a detailed review of the work your car needs without inflating the service order. I brought my car here back in February and was told that my belts were cracking and my transmission fluid needed to be replaced. At the time, I just didn’t have time and didn’t do the work. I came back in today and, sure enough, my car needed the same this serviced as before. Difference was, this time I could feel it as I drove and could now see it when he showed me. There was nothing extra added on to my previous mechanical issues. I trust him because he’s honest, and seemed genuinely concerned not only for the longevity of my car, but also my safety while driving.
I love this Meineke location and am grateful to all the gentleman who work here. Duran is awesome! I wish more people in the service industry had the same spirit and integrity as I have consistently experienced with him.

I don’t know if this Doug guy is a manager or something, but you can clearly tell he doesn’t give a crap about you. He has no customer service skills whatsoever. His concern is to get your car in and out as soon as possible, even if the work isn’t done. I came to this location twice now and for sure will never go back. The first time I brought my car in was for a radiator hose and my engine getting too hot. They informed me that a formal diagnosis is $ 105 but the fee is waived if you follow through with the repair. Sure enough, after the diagnosis, I went ahead with the repair. They told the repair would take about two hours time. The job was done in 45 minutes and they still charged me two hours of labor. Annoyed as I was suppose to use my tax return for a vacation, I paid and left. I later had the same over heating problem (I asked them to take a look at my thermostat as well and I’m assuming they didn’t). I later replaced the thermostat myself. I came back later to have my camshaft and crankshaft sensors replaced and once again was told it would be a 2 hour job. It was done again in about 45 minutes and STILL! Another 2 hour labor charge they refused to lower. Another pleasant surprise as my car is worse than when it went in. Half ass diagnoses, half ass work, no customer service, and overcharging. I don’t know how these guys are still around. I didn’t bother bringing my car back in but at this rate, I’m better off never going there again. Save yourself the time, trouble, and most of all, your money.

I have been to this location before to get my battery replaced and other small issues. A few days ago I dropped off my car to get a «clunking» sound checked out. An hour or two later, they called telling me that my car was fixed at no charge and ready to be picked up. Turns out something was loose under the car and it just needed to be tightened up. I really appreciated how quickly and honestly these men repaired my car at no charge. I will definitely be back if I ever need any car services done again!

I absolutely love this location! The front desk rep, Duran, has great customer service. He actually listened to my concern and was able to get my vehicle serviced at an affordable rate.

A+ Shysters. Took my classic, babied, sought-​after, MINT condition in because it started chugging at 65 mph. Marty tells me I need a timing belt ($ 950), Intake Mani ($ 507) and plugs/​wires ($ 385). I go see the car and it’s making a TERRIBLE NOISE. He runs my credit for 0% financing — thank GOD I was declined. I asked for my keys back and they refused my «free diagnostic check» coupon and charged me $ 90. I took the car to a REAL master mechanic because I knew he was FOS. Cracked vacuum hose, plugs/​wires $ 200 out the door. Thanks for vandalizing my car and discriminating against me to scare me into unnecessary repairs. Can’t find an active business license on CC Assessor’s page, either.

I wanted to thank you for turning away my business, you actually saved me more monies! Thank you so much! You guys really had me pigeonholed and forced me to hit the panic button. Love it when locals support locals. Thank you again!

Great customer service. Very professional staff. I came in to get my air conditioner repaired and oil change. I will definitely be coming back and recommending this place.

Never again… I haven’t felt so ripped off in a long time. Oil change prices are cheap, and you do get what you pay for. If I hadn’t check my oil level a few days after I would have been driving my car with such a tiny amount of oil I probably would have damaged my engine. I ended up adding almost four more quarts of oil. It would have nice if they would have at least given the option to fill it up I would have gladly paid the extra cost. Instead they felt the need to give me a list a mile long of repairs my car apparently needs ASAP like a drive shafts for 300.00…FYI you don’t need the drive shafts your car runs fine with out it buddy. The only reason I gave them two stars he did let me know I was low on transmission fluid.

We went in for an oil change on day one and there were very dissatisfied customers in there making waiting uncomfortable and ultimately it was taking too long so we left after waiting over an hour, totally okay with that. We decided to come back and try again with another 40min+ wait. (No problem.) We got decided to make things easy on ourselves and brought an extra car and told them to call us when the oil change was done. We get a phone call later saying my car had a broken head gasket and that oil was leaking into my coolant and my radiator took a hit because of it. So we head back to Meineke to assess the problem. They showed us the coolant and yes it was mucked up pretty bad and had a brown color, as opposed to the original dex-​cool orange, it was also solidified in parts leading to the radiator. So all together they said we needed an all new head gasket, a flush, and a new radiator. At the time we agreed. They were going to charge us $ 3000 worth of work on a car valued at roughly that. Our first red flag was the price. I know other mechanics who charge $ 2500 for the same work. We ultimately decided to take my car home and double check the diagnosis. Sure enough, it took us less than 10min to find out that when coolant is way overdue to be flushed it will turn into a mucky substance. My car is 14 years old and the coolant was unfortunately never changed. If the coolant had oil in it, it would smell and feel like oil. There was NO oil smell or feel present. And as for the radiator, yes, when you open it up all you see is a floating mass that leads you to believe the radiator is done for (we agreed at Meineke, it looked bad), but it takes two seconds to dip your finger in there and remove the mass to find out there is a perfectly clean functioning radiator under there. It cost us roughly $ 50 to flush the system and replace the coolant ourselves. We also had a friend’s mechanics double check the head gaskets and they concluded there was no engine knocking or loss of power felt when driving and that if it were broken my car would be struggling and there would be a presence of white smoke. My cost went from $ 3000… to $ 50. My car is running great and we definitely will never be back. Also, funny side note, the front desk called my husband today to offer us a 30% discount on our service because business is slow. If they can drop the price of this job 30% on a whim, what else are they overcharging everyone on? I’m not sure if they were rushing the process, or if they thought we didn’t know a lick about cars? But either way, it’s worth a review. I’m assuming they rushed the service and didn’t thoroughly diagnose the problem. That mediocrity would have cost us $ 3000 of unnecessary work. We had three friends, one mechanic and two car enthusiasts, prove them wrong and they still insisted that my husband and our friends were incorrect and the gaskets were cracked. Make sure you know your car well if you decide to take business here. Save yourself some money. I’m not one to write awful reviews and the workers were very polite and I wish I didn’t have to write this, but three grand is A LOT of money and I cannot let that go unnoticed.

I used the oil change services within the last 3 months and found this place absolutely AWFUL. They were extremely slow and the place was empty. There was only one other customer and I stood around for almost 20 minutes for assistance/​acknowledgement. They didn’t even place the sticker on the window for the next oil change. They gave the impression of hating their job and not wanting to be there. I’ve decided to drive the extra 6 minutes to firestone on Rocksprings. Its worth it to go somewhere else.

This place is GREAT!!! The assistant manager Duran, manger Marty and their master mechanic are the VERY BEST! They are very friendly, professional, and explained everything to me in detail and showed me things with my car that needed to be done. They were able to work with me on the price because there were some major car issues/​work that needed to be done which I was fully aware of. Definitely a great staff and take care of their customers!

If I was the owner or manager I would go back to Saturday and figure out what’s going on. The three working there at around 8AM-​9AM was suspicious. Two were in the back no where to be found, the one with tattoo was under the bay presumably draining oil when we pulled up behind that vehicle.
There was only one car inside the garage and another parked along the wall facing the McDonalds. We pull up behind the car being worked on, leave the keys in, and wander. 5 minutes go by and no one approaches us. We glance around and the tattoo’d employee comes up and says one second. In the back, an employee walks back and forth while on the phone while another is hiding around the corner. The tattoo’d employee walks past the computer and is now creeping in the dark part of the garage looking creepy. Once in awhile for the next 5 minutes he would peak out and glance out at us and head back in not doing anything but looking around, not even working on the car anymore.
I’ve never had a really bad service here before but again, I’ve never seen these guys before. Even if they were lazy that’s great because I know they would rather get the job done and go on to relaxing but seeing three unproductive employees was just weird. By the 10 minute mark an employee finally walks past us, didn’t acknowledge us to walk towards the parked car with the seat paper sheet and pulled out and around my car to park it into the next open bay. I would understand if I wasn’t next but say something.
So for 10 mins I saw the tattoo’d guy get up from under the bay, walk towards the computer and stand in the area for the next 10 mins with hands in pocket looking around like he didn’t belong there, the tall skinnier guy hanging in the back when I arrived looking up at us and then disappearing, and the other who wasn’t as skinnier or tall as the guy who took the parked car in stay on his phone walking around the back.
Sad part is, I’d probably go back but wouldn’t wait 10 mins next time.

I had my oil change five months back, so it time to get it changed again.
I decided to go Terrible Herbert @ Rampart and Lake Mead.
After pulling my car in, the mechanic told me the who ever did the oil change before had cross threaded the oil plug and they could not get it out.
In a controlled rage I drove to Meineke, I explained the situation to the Mgr.
90 minutes later the problem was solved and I was given $ 25.00 off the oil change.
I still spent more than I expected when I woke this am plus the waste of my time.
I give them a quarter Star!
I will be getting my car serviced somewhere else, unless they crossed thread this plug too!

Oil change was done fine until they try to scam me into having my alternator replaced. Thank goodness I got a second opinion from a mechanic friend. My alternator was like new and who knows, maybe they wouldn’t even have replaced it. They try to charge me $ 300 for the part although you can pick it up at Autozone for $ 180.

This is the way to run a business. New to town and couldn’t be happier with my experience here. Have been in twice to diagnose problems and have walked out twice without paying a dime. Will be taking my truck back here for everything.

These guys are awesome. Thank you so much for an awesome oil change. just got outa there and it took no time at all.

I am new to Las Vegas, pulled in on an impulse for an overdue oil change. Super quick, nice and gave it to me complementary as a first time customer!!! I will definitely be back as a repeat customer.

I am so pleased with the service and value at this location. They explained everything fairly and so that I could understand it. Troy was awesome and I had probably the best service ever (besides my brother who is a mechanic).
The bathroom light was out and there was only one chair that wasn’t broken. I will take all of those negatives for a fair mechanic any day!

Excellent, friendly, honest, and reliable service here. I wholeheartedly recommend this location.
My car had serious brake problems that required immediate service. I first went to Pep Boys on Lake Mead, about two blocks away, and was given a total run-​around and grossly overblown cost-​estimate. As expected, PB had thrown in a bunch of unnecessary parts and services in their estimate to jack up the price, and when I said I would rather opt for their «Silver» or «Bronze» brake package instead of the «Gold» they tried to push on my ’03 Hyundai, they said they had none of the parts available for the less expensive packages. I decided to pass on their offer and they made me wait for an hour to get my car back, and didn’t even tell me when the car was ready. I had to go to the mechanic myself to get my keys back.
Frustrated, I decided to deal with it on another day. But driving east on Lake Mead, I passed this Meineke location and decided to see what they had to say. The assessment of the problem was the same, but they gave me much more reasonable options in their estimate (Meineke estimate: $ 450; PepBoys estimate: $ 1500) for the same exact work. They were also incredibly friendly to us and to all other customers I observed in there. There was an older man who was worried about the problems in his car and the assistant manager, William, was very patient and understanding in listening to him and then shook the man’s hand and kindly assured him that he would take good care of his car.
At this Meineke location, I got my diagnostic, estimate, and repair job in half the time and one-​third the potential cost of the rip-​off I almost got at Pep Boys. And the problem was perfectly fixed, as well.

I really like these guys, at this location. Can’t speak for others. I went in for an oil change, simple, right? Well, not for me as I just don’t care for cars or about them. Anyway, it was a double sawbuck for the oil change (Tbird’s don’t qualify for the ten buck change). However, the fellow who was doing the work came over to me and said, «Look at this!» With a smile, he said, showing me what looked like mud on the oil cap, «You’ve got to treat this car better. I’m going to change the oil, but I think you ought to flush the engine.» «How much?» I responded. It was another $ 30 or so and I said go ahead, «Mother.» He laughed and looked down at me (I’m several inches shorter) saying, «Now, you bring this car by every three months and I’m going to check the oil — it’s going to be a classic you know.» I appreciated not only the good service, but also the friendly, conversational tone.
It’s just an oil change, after all. A chore, time out of my day. These folks made it pleasant and cheerful. Something, while not rare these days, that I appreciate.